The delivery service was top tier. I ordered an rc car and it came packaged so well. It arrived super fast too which is always a nice bonus. I will definitely be using these again next time I order... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Item arrived next day as expected, got a little nervous when the status took a few hours to update but collection was made by 5pm and it arrived perfectly the next day. Will certainly use again and ho... Se mere
Virksomheden har svaret
Absolutely fantastic company to deal with, their prices are very competitive and with superperb postage that is fast and trackable its the place to go for R/C models and spares. Many thanks guys... Se mere
Virksomheden har svaret
Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what. Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, so... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Voltage Models is a UK stockis, based in Chichester, of all things RC, offering one of the largest ranges of Tamiya, Traxxas, HPI, FTX, Arrma, Axial and many more top brands. Our store is open six days a week from 9:00am to 5:30pm, and we ship nationwide. Most products are dispatched with next working day delivery via DPD when ordered before 4:30pm, ensuring a fast and reliable service. If you need any assistance, please don’t hesitate to get in touch — we’re always happy to help!
Kontaktoplysninger
Unit 1K (Drone Safe Store), PO19 7JU, Chichester, Storbritannien
- 01243 859444
- info@voltagemodels.com
- voltagemodels.com
4,7
Fremragende
554 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Communication works wonders
So I left an honest review based on how I had been dealt with as a customer the car I purchased is a great car however the servo came faulty. So after trying for around 4 weeks to get something sorted there was no response so I went and purchased a new servo and put it in I left a 1 star review purely because there was no response however yesterday being 2/04/26 I got a phone call from Jack at voltage models who explained regardless of any circumstances that was completely unacceptable because they are doing a lot of upgrading around the business. So he apologised profusely and right there and then fully refunded and then some the price of the servo of which I had to with proof of purchase of course to which I needed to edit my review I look forward to increasing my collection of cars and my daughters collection in the future and I do intend to use voltage models they made a mistake to which they fully put right. Voltage models has a vast array of stock to cover many platforms it’s definitely worth taking a look they are really good value for money that’s what drew me there in the first place.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi David,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be — especially after receiving a faulty item and then not getting the timely updates you were expecting. While some issues can originate from the manufacturer, the lack of clear communication and follow-up from our side is not acceptable, and we sincerely apologise for this.
We appreciate your patience so far, but we agree that waiting this long without proper updates is far from ideal. This is something we are taking seriously and reviewing internally.
Please could you contact us directly at support@voltagemodels.com with your order details? We’d like to personally step in, get a clear update for you, and work towards resolving this as quickly as possible.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Jack
Voltage Models
Great company and very helpful
Great company and had a fantastic experience at their crawler world!
31. juli 2025
Waited over a month for a part with no…
Waited over a month for a part with no updates i had to chase them up and eventualy got a reply after several emails. Wouldnt use again found better suppliers.
9. januar 2026
Great service quick delivery and a good…
Great service quick delivery and a good price
24. februar 2026
Delivered on time.
Part order delivered on time (as arranged) and as promised. Balance to follow.
Kept me informed and service was, as always, spot on!
9. marts 2026
Uopfordret anmeldelse
Ftx Ravine
I placed my order on Saturday and it was delivered on Sunday.
21. februar 2026
Uopfordret anmeldelse
Item has not been sent/delivered
Item has not been sent/delivered no comms, no replies to my emails
22. februar 2026
Besvarelse fra Voltage Models
Hi Mr Fodders,
I’m really sorry to read this — especially that you’ve had no communication back after emailing. That’s understandably frustrating.
If your item hasn’t been dispatched and you haven’t received tracking details, something has clearly gone wrong in the process. It could be:
A stock discrepancy
A payment verification hold
A dispatch delay
Or an email reply that hasn’t reached you
However, none of those explain a lack of response — and that’s the bigger issue here.
If you’re able to send your order number via direct message or contact the store again quoting it, we can:
Confirm immediately whether the item has shipped
Provide tracking details
Escalate it with the courier if needed
Or process a refund straight away if you’d prefer not to wait
You absolutely shouldn’t be left chasing for updates.
Apologies again for the poor experience so far — once we have your order details, this can be resolved quickly.
Kind regards,
The Voltage Models Team
If I could give zero stars, I would.
I recently placed and order online with order number 11398. I placed this order on 22 Feb. As mentioned in your website, shipping is Next Working Day Delivery With DPD and DHL. However, on the date of delivey, the DPD driver pressed the buzzer to my flat, I let him in. But he only went inside the lobby, took a photo of our lobby and claimed that there was no person to received the parcel. I was completely rushing down from my 5th floor flat to meet him as the lift were under maintenance. But I was too late. The DPD guy was gone and I am forced to schedule a pick up from one of the nearest DPD pick up lockers near me.
I contacted customer support and informed them regarding the issue. One of your representatives came back to me, apologized and advised me that parcel is set to be deliverd on the 26 Feb to the nearest DPD pick up locker. I waited the entire day for an email update but nothing came through. I was advised to get back to them if no deliveries were made. I got to them around 15:30 same day, no reply.
Tracking number showed that its in Dagenham depot and scheduled to be delivered today (26 Feb). But nothing came.
I sent an email complaint to DPD regarding this issue escalating their drivers' lack of professionalism and poor business practices.
Today, 27th Feb, I checked the tracking number and it's going back to Voltage Models. I do expect a full redund is automatically done by the system or whoever receives the item.
I have worked with HP before and I understand how merchants and couriers have their own B2B contract. But this experience has been extremely difficult and frustrating.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi EC,
Firstly, I’m genuinely sorry to read this — I completely understand why you’re frustrated. What you’ve described with the DPD driver is not acceptable, especially when you were clearly at home and making your way down to receive the parcel.
To have the driver enter the lobby, take a photo, and then mark it as “no one available” is extremely disappointing. That isn’t the level of service we expect from our courier partners, and I fully appreciate how stressful and inconvenient this must have been — particularly with the lift out of service.
You were absolutely right to contact us, and I’m sorry if there was any delay in follow-up communication after Harrison initially responded. That’s not the experience we aim to provide.
Regarding the parcel now being returned to us — yes, once it arrives back at our warehouse, a full refund will be processed automatically. We do not hold funds in situations like this where the failure is delivery-related. If for any reason you would prefer a replacement sent via an alternative courier (for example DHL), we would also be happy to arrange that instead.
We are also raising this directly with DPD at account level. As you mentioned, courier relationships operate under B2B contracts, and formal complaints like this are taken seriously — especially where delivery conduct is in question.
Again, I’m very sorry this has been your experience. If you would like this resolved in a specific way (refund confirmation, re-dispatch, alternative courier, etc.), please contact us directly quoting your order number and I will personally oversee it.
Kind regards,
The Voltage Models Team
Besvarelse fra Voltage Models
Hi Jackda,
Thank you for the great review!
We’re really pleased to hear you were happy with the very fast delivery and the best price — 10/10 is brilliant to see.
We truly appreciate your support and hope to help you again soon.
Kind regards,
The Team
All very good
5. februar 2026
Besvarelse fra Voltage Models
Hi Mark,
Thank you for your review!
We’re really pleased to hear everything was all very good — that’s exactly what we aim for.
We appreciate your support and hope to help you again soon.
Kind regards,
The Team
New stock, just kidding have a refund
Had an email saying about new items in stock. Clicked the link. Placed an order online for an item that was in stock. I watched the item go out of stock the in the afternoon then following day so assumed they processed my order. Got a confirmation email of my order so assumed all was good. Waited patiently for delivery, gave them an extra day, then another extra day. No email or communication with me. Then on the third day of waiting for delivery I actually got a message from my funding source saying I had been issued a refund. No message or communication at all from voltage. No explanation or apologies. Did not inform me of the refund and have never messaged about this. Great customer service.
6. februar 2026
Ordered a window for my tamiya lunchbox…
Ordered a window for my tamiya lunchbox the friday and it arrived sunday. Excellent service so far packaging was bubble wrapped also. Brilliant i will surely order again as im buying, building and modifying my RC cars up
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi Gemma,
Thank you for the brilliant review!
We’re really pleased to hear your Tamiya Lunchbox window arrived so quickly — Friday to Sunday is exactly the kind of turnaround we aim for. Glad it arrived safely and well packaged too.
It’s great to hear you’re building and modifying your RC cars — that’s where the real fun begins! We look forward to supplying the next upgrades 😊
Thanks again for your support.
Kind regards,
The Voltage Models Team 🚗
It was straightforward to order and the…
It was straightforward to order and the delivery very good. Thank you very much.
7. februar 2026
Besvarelse fra Voltage Models
Hi Sharon,
Thank you for your kind review!
We’re really pleased to hear the ordering process was straightforward and that the delivery met your expectations. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First visit
First visit to the shop - only recently discovered it - didn't realise it was so close to where I live.
Lots of interesting items in stock - friendly helpful staff,
7. februar 2026
Besvarelse fra Voltage Models
Hi Stephen,
Thank you for your lovely review!
We’re so pleased you discovered us — even better when we turn out to be right on your doorstep! It’s great to hear you enjoyed your first visit and found plenty of interesting items in stock.
Our team will really appreciate the kind words about being friendly and helpful. We look forward to welcoming you back again soon.
Kind regards,
The Team
Great place to bring your crawlers
Great place to bring your crawlers. Kids really enjoyed themselves. Also excellent service sourcing spare batteries which were ready to collect upon arrival. Coffees top notch as well 👍🏻
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi Nick,
Thank you for the brilliant review!
We’re really pleased to hear you and the kids enjoyed bringing your crawlers down — that’s exactly what we love to see. Great to know the spare batteries were ready for you on arrival too, and we’ll definitely take the compliment on the coffee 👍🏻☕
Thanks again for your support — we look forward to seeing you all again soon!
Kind regards,
The Team
Good review
I’m very happy with the service I received my item arrived promptly and with zero issues.
It did take 2 days receive my item even though it said next day but came on day 2 in the AM
Overall 10 out of 10 but maybe change info to 48 hr delivery rather than next day 👌🏻👍🏻
10. februar 2026
Besvarelse fra Voltage Models
Hi Chris,
Thank you for the honest and balanced review — we really appreciate it.
We’re pleased to hear your item arrived promptly and without any issues, even if it was day two rather than next day. That slight delay can sometimes happen depending on collection cut-off times or courier routing, but we completely understand your point about expectations. Clear delivery information is important, and your feedback is genuinely helpful.
Really glad overall you’d rate us 10 out of 10 — that means a lot 👌🏻👍🏻
Thanks again for your support, and we hope to help you again soon.
Kind regards,
The Team
Happy with my purchase
Had to call directly and the staff were polite and helpful. Gave good advice on how to care for purchase and happy to answer any questions.
My husband was thrilled with his new toy!
3. februar 2026
Besvarelse fra Voltage Models
Hi Kelly,
Thank you for your lovely review!
We’re really pleased to hear the team were polite and helpful, and that you received good advice on caring for your purchase. We’re always happy to answer questions and make sure everything’s clear.
Best of all, we’re delighted your husband was thrilled with his new toy — that’s what it’s all about!
We truly appreciate your support and hope to help you again in the future.
Kind regards,
The Team
First Class Model Store in my opinion I…
First Class Model Store in my opinion I am very happy with the service provided and above all the commitment to customer satisfaction provided with my recent purchase Thankyou To All At Voltage Models
9. februar 2026
Besvarelse fra Voltage Models
Hi Marie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you’re so happy with the service and our commitment to customer satisfaction — that’s exactly what we strive for with every purchase. Your kind words really mean a lot to the whole team.
Thank you again for your support, and we look forward to helping you in the future.
Kind regards,
The Voltage Models Team 🚗
Good description
Good description , great price & fast delivery. Very happy, highly recommend
8. februar 2026
Besvarelse fra Voltage Models
Hi Thomas,
Thank you for your great review!
We’re really pleased to hear you were happy with the description, pricing, and fast delivery. It’s great to know everything met your expectations.
We truly appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
The Voltage Models Team 🚗
Besvarelse fra Voltage Models
Hi Gareth,
Thank you for the great review!
We’re really pleased to hear you were happy with the service, and it’s fantastic to know you’ll be buying from us again — that means a lot.
We look forward to helping you with your next purchase 🙂
Kind regards,
The Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.