VOI Anmeldelser 36

I hadn’t used Voi in a few years, and today they took money from my account which I didn’t authorise. PayPal checked and it was straight from Voi, I couldn’t get refunded because my PayPal was linked with the Voi account so it was authorised correctly as an automatic payment. Had to delete my Voi account and App to stop this happening again.

Not normal, unlock for 100 meters to cach up with tbane and charged me 70 nok

Voleurs ! Dysfonctionnements permanents et debittent de l'argent à votre insu. Leur système de Chatbot est incompétent et n'apporte aucune solution. Voi sont des escrocs.

Scams! Steal money because their system is malfunctioning. Run away from this company that does everything to steal money from you and keep you out of touch with you. No solution. They are pure crooks!

I live in Belgium and decided to use voi steps to go to work. They charge 5eu warranty calculate your ride and refund the diffrence. The first time things went wrong with the app. I ended up paying 3 time 5eu warranty for 1 ride. I had to email them and luckily got refunded after a whole verification of my account. A huge waste of energy and time. The second time i thought of taking a subscription of 12,99eu a month since that would only cost me 1 euro per ride. But what i didnt know was that they still charged the 5eu warranty. So you pay 12,99eu a month PLUS 5eu/ride PLUS 1euro/ride. So i thought why pay 5eu plus 1 eu. But its not mentioned in the subscription. I emailed them and they said thats how it it. Yet after my email mysteriously the 5eu warranty per ride dropped and i ended up paying the 1eu per ride as mentioned in the subscription fees. Weird. They probably didnt want to refund me. I didnt have the energy to figure this out and was just happy to pay 1eu per ride (plus 12,99eu). But then one day my card got declined. And after fixing the problem with my card, i had to pay 5euro AGAIN PLUS 1 EUR per ride. And nig being refunded or payed back the 5eu. The services are truely messed up. I emailed them AGAIN. Demanding an explanation. Long story short VOI owes me 1 x 12,99eu. 5 x 5eu and other refunds i m still calculating from previous months. I asked them to stop my subscription immediately. They said if i cancelled immediately i would not be refunded. So i have to wait until my money is payed back before canceling my subscription. And guess what. It s the start of the month which means i will have to pay my subscription for this month before receiving my money. So thats a waste too. I m extremely disappointed by the voi services and am switching to bolt or lime. Pure ripp off. Not to mention my brother s experience with voi. He s been paying 15eu a month for the same subscription i have. The prices have been changed since he subsribed to voi which was in 2024. And they never informed him that the price has.gone down. So now he too is getting a refund. Only they re refusing to pay the whole of 2025 that he paid too much. I wouldn't recommend VOI to annyone. Pls check your account regularly if you use VOI.

I had had a good experience with them but tonight was really poor, disappointing!!! I hired one tonight after my work for a 10 minute ride home. I unlocked and started my ride but as I got to my designated parking station and spot and tried to end my ride, I could not end the ride and it kept saying find a park spot! The timer on my app wouldn't stop and ran to about 25 minutes for a 10 minute ride!!! So rather than getting charged £1.60 I got charged £4.48! Disappointing and Annoying! (Also customer contact is difficult had to use chat robot)

Unfortunately deleting your account bans you forever from the app and they tell me there is no way to fix it. This means I can never become a paying customer. I’ll just have to use lime bikes or something instead. One of the strangest customer services experiences I’ve received

Expensive, nearly £50 in 2 weeks, just a few trips around Cambridge a 6 minute ride costing £2.68 is bonkers...... delete, don't use, avoid.

Je suis sur Saint-Quentin-en-Yveline et ils ont oublié ma zone sur Elancourt (Launay), cela fait que je ne peux pas utiliser leur service. J'ai essayé de faire comprendre le bug sur la map, l'opérateur répétait toujours : "votre zone ne peut pas circuler avec des vélos", alors que bien sur que oui, juste un oublie chez eux.
La note est surtout pour le service via le chat qui est inutile, et aussi on est obligé d'avoir l'application et s'inscrire pour avoir la moindre information ou la carte. Aussi, pour l'age autorisé, l'appli autorise 16ans, dans les conditions de leurs sites, la France demande un age mini de 18ans.

Having misunderstood the guidelines, I was treated with sympathy and helped to understand.

Advertised price on the bike is €2.99 for 3 minutes. I was charged €16.75 for 67 minutes. Crooks.

You cannot trust this website. I booked a hotel on the website. After I booked, I checked the address of the hotel on Google and found out the hotel was several hundred meters away from the location shown on the Voi.com website.
The Voi.com in the beginning did not accept this cheating, but when I insisted and sent screenshots of Google Maps with the hotel address then they acted as if this was a small error. I was forced to accept the very inconvenient location, too far and uphill. The customer service was the worst and stubborn. They not only did not offer any compensation, but also offered an eyewash10% discount, or cancellation of booking if hotel management agrees.
I strongly recommend never booking your stay with Voi.com. I am still waiting for the result of my request to cancel my booking and compensation after more than a week of back-and-forth correspondence.

I’m done with VOI

What kind of bike service traps you in one area with no clear way out?

For the past 30 minutes I’ve been stuck because of this ridiculous new “operating area restriction” system. I’m literally 10 minutes away from home, but the app won’t let me end the ride unless I somehow guess the right direction to go. The map gives no intuitive guidance. No arrows, no route, no help. Just a vague shaded area and silence.

Even the so-called designated parking spots shown in the app don’t let you end the ride. So what is the point of showing them?

On top of that, there are no incentives. If VOI wants to limit where we can ride or park, the least they could do is offer a £1 discount or bonus credit for following the rules. But no. Just punishment, frustration, and wasted time.

I’ve tried to stay loyal to VOI but this latest experience made the service completely unusable. Unless they fix this mess and start treating users with respect, I’m deleting the app and never riding VOI again.

Avoid at all costs.
🚲❌

Fel på deras app, så det kostar kunden mer att åka. Felet var tydligen min bank, fast jag testat 4 olika banker. Scam företag!

Very bad very poor

Bonjour,
J'ai voulu souscrire au forfait 30 mn, mais la trotinette fonctionnant mal, j'ai désactivé le forfait pour en prendre un autre et une autre trotinette.
J'ai prévenu Voi et aucune nouvelle.
On peut écrire à Voi via l'application mobile, mais c'est en ANGLAIS !!!!!
C'est inadmissible, nous sommes en FRANCE !!!!!
Je suspend toute utilisation de trotinette.
Cordialement

be careful the voi bike I was on does not have a phone holder which led to my phone breaking . if your going to a place with a unfamiliar route do not use voi there's no phone holder to follow directions

I did a group ride today and bought two passes, however it charged per minute for the second scooter. Nowhere does it mention that the pass doesn't work for group rides. Scammed me out of 311 sek and the support will not help me further.

The company selling these scooters are such bad quality that the welding can break mid drive!!!
After contacting the company about it they said they could only reimburse some money for the one Trip but would not do anything else, since the customer should check ifthe scooter is ready to drive.

Well guess what, i cant see micro cracks when something is welded

Absolute rubbish!
Charged twice for a half an hour ride.
Cant get customer service. Nowher to complain. Scam!