I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. I’m trying to deal with customer... Se mere
Virksomheden har svaret
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lo... Se mere
Virksomheden har svaret
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support. The PONY01 came so quickly, was super easy... Se mere
Virksomhedsoplysninger
- Cykelbutik
- Cykelklub
- Cykelgrossist
- Butik med cykeltilbehør
- Butik med udstyr til udendørssport
- Sportsbutik
Skrevet af virksomheden
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Kontaktoplysninger
5521 Schaefer Ave, 91710, Chino, USA
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3,1
Middel
235 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast shipping
Fast shipping, well packed, arrived in very good condition, all assembly tools included.
Rear derailleur adjustment should be checked.
19. marts 2024
When you put someone on the Chat…
When you put someone on the Chat section, It would be a good idea that she doesn't fall asleep when people are trying to ask her questions. Pretty Sad...
24. februar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Due to time zone issues, our online chat is not live in real time. If you have urgent questions, please also contact our after-sales customer service (email: service@viviebike.com). Our after-sales customer service will provide you with timely support and services!
Company services and communication with…
Company services and communication with buyer is so good, but delivery communication at the end is not good. So it should improve and will be better for the company.
23. februar 2024
It was great to know that you had the…
It was great to know that you had the right product and came with a decent time battery charger so thank you again good customer service.
28. februar 2024
I had to pay for what should be a…
I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.
16. februar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Your controller is currently under the 12-month warranty. You can contact Vivi customer service on the platform where you purchased the bicycle to obtain partial refund compensation, or you can contact our after-sales customer service (email: service@viviebike.com). Our website customer service will provide feedback to the after-sales service center, and the after-sales service center will arrange for the customer service of the platform you purchased from (Walmart/Amazon, etc.) to contact you to handle a partial refund for you!
Warranty issue and company will not…
Warranty issue and company will not reply. Sent two emails to the address in the manual but nothing but silence in return.
26. februar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Some of the email addresses in the user manual are manufacturer email addresses and may not be able to handle your requests in a timely manner. Please contact our after-sales customer service (email: service@viviebike.com). Our website customer service will provide you with timely support and service!
The battery would not charge
The battery would not charge. You would not send another. Had to purchase another. $60.00. The battery wears out within 2 hours. And it loses power after it is charged just sitting in the garage. So I have to keep it charging all the time. The headlight has never worked. I regret purchasing from you.
22. februar 2024
Besvarelse fra Vivi Electric Bike
Dear customer: Hello, I'm sorry to bring you a bad shopping experience. We sincerely apologize for this. Before purchasing items, we recommend that you first contact our after-sales customer service to provide you with after-sales support. Our customer service staff will check your warranty period and provide you with a repair plan. If you are within the warranty period we can reship your bicycle components for free. Depending on your situation, you can replace the charger, headlight and battery for free during the 1-year warranty period. You only need to purchase bicycle components for replacement if the 1-year warranty expires. Depending on the condition of your battery, your battery may be aging or short-circuited, resulting in short battery life and short-circuit faults. If you are still within the 1-year warranty period, please contact our after-sales customer service as soon as possible, thank you!
Great bike for a great price
I love my new bike and the price and how fast it was shipped.
22. februar 2024
On time delivery.
18. februar 2024
The company was prompt about keeping…
The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.
17. februar 2024
Coupon code that helped with the total…
Coupon code that helped with the total price, quick shipping no issues. Bike came with no issues.
16. februar 2024
Shipping is bad—10-12 days to get bike
Shipping is bad—10-12 days to get bike, FedEx terrible service changed delivery dates three times, bike seat came damaged , boxes torn as well, customer never signed for bike, FedEx driver signed left bikes outside front door, so anyone could have loaded them and taken them !
31. januar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Thanks for your feedback. We apologize for any damage during shipping. We also ask for your understanding. For damaged bicycle components, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, and we will replace them for you free of charge.
The wrong battery was sent
The wrong battery was sent. The company will refund me but I can’t send it back as it has a charge in it. I’m not sure what to do next. I hope they let me through the battery away and send me the correct one.
30. januar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Our after-sales customer service has approved your return. You are already in the return process. Since this battery is a third-party company's battery, the price of this battery is very different from the original battery price. Therefore, our after-sales customer service will refund you directly. rather than replacement.
If you need the original battery, you can contact customer service to obtain the original battery link to purchase after the refund arrives. Since you incur high shipping costs on your first return, we can give you a $50 discount on purchasing the original battery. You provide this reply information to the after-sales customer service, and the after-sales customer service will provide you with discounts. Thank you!
Why did my item take a month from the…
Why did my item take a month from the day I ordered it for it to arrive at my house? Also, the item pictured isn't what I received. All I got was 2 bearings. The item pictured was the 2 bearings, plus the rest of the items in the neck of the bike.
30. januar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Thanks for your feedback. Since you are only ordering the Front Fork Bowl Ball Rack. The bike model you purchased is only a combination of 2 Ball Racks. If you need the entire combo portion, you will need to purchase the Front Fork Bowl Set. If this bike component is of no use to you, you can contact customer service to return it.
Great bike Needed a new battery
I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the battery dying. He was quite unhappy seeing the battery arrive and him jumping directly on the bike immediately after it was charged. Was a god sent thank you
24. januar 2024
The purchase was ok but could not find the invoice
The purchase was ok, the shipment was fast. Unfortunately the support chat was not active and we got our invoice only the next day after we asked it. The packaging was very good and we are enjoying our bikes already.
25. januar 2024
Great Choice!
This has been an awesome bike for my 12 year old.
Not to mention I have to take it out when he isn't riding.
Really is a great bike! I did a lot of searching and what I found was a gem.
From the great pricing to ordering and receiving the bike couldn't have been easier.
I had a local bike shop friend put it together for me. Little over an hour he was texting me pics and it was ready to go. No issues assembling my guy said and he also said the bike seemed like really good quality and the pricing I paid was really good also.
Two thumbs on on the entire experience.
19. januar 2024
Besvarelse fra Vivi Electric Bike
Dear Customer: Hello. Thank you for your comment. Since your bike is not working. Our after-sales customer service has sent you a replacement sensor and battery. However, because you are unable to replace the bicycle components and apply for a chargeback, the cost of your order has been frozen and the return cannot be processed for you. You can contact customer service again to apply for a return and cancel the chargeback. Our customer service will handle the return process for you and provide you with a refund. If you continue to refuse payment, we will have to wait for the bank's decision and will not be able to handle the return procedure for you.
Great service
I ordered from you and you got it right each time it was exactly perfect thank you
20. januar 2024
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