Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I spent $300 on my order. One dress I never received. Two did not look anything like the picture and the sweater dress looked like a funny knock off of the advertised picture. SCAM. Never shop her... Se mere

Bedømt til 1 ud af 5 stjerner

DO NOT BUY FROM THEM! I ordered an ivory dress with bronze embroidery, stunning in the pictures. It arrived totally different, with dull awful beige coloured flat print instead of shiny bronze embr... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible management of both their online store and deliveries. I ordered two items last Saturday and had to email and chase multiple times to receive tracking details! The tracking details don’t work... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Day light robbery NEVER buy from them. Bought 4 dresses, the material is so cheap and flimsy I’m sure it’s flammable. The refund process is so long. Product shipped from china but the return addr... Se mere

Virksomhedsoplysninger

  1. Dametøjsbutik

Oplysningerne kommer fra forskellige eksterne kilder

Founded in the upcoming Northern Quarter district in Manchester, Vivichi is bringing minimalist class back to the world. A lifestyle brand created from the ground up for both men and women leaving no page unturned when it comes to quality, price and cu...


Kontaktoplysninger

1,3

Dårlig

TrustScore 1.5 ud af 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I ordered and paid for some items from…

I ordered and paid for some items from Vivichi, 2 of one item and only received 1. I have emailed several times and tried calling but can't get any response.

3. december 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Hi Connie,
We are so sorry for this inconvenience. We had the second set sent out on Tuesday with a tracking number which I have just resent to your email.
Please don't hesitate to contact us at help@vivichi.co.uk if you have any other issues.

Sincerely,
Vivichi Team

Bedømt til 1 ud af 5 stjerner

awful

sent 3 emails no response never received my item which i paid £50 for.

26. oktober 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Hi Brogan,

So sorry to hear this.

Our office isn't open over the weekend when your emails were sent, however they were responded to first thing this morning.
All of our orders are processed the next working day. As your order was made on Friday night, it is being processed today and will be with you tomorrow.
Please don't hesitate to contact us at help@vivichi.co.uk if you have any other issues.

Sincerely,
Vivichi Team

Bedømt til 5 ud af 5 stjerner

Best experience!!

Loved the variety and unique colour options on the website! Also loved how affordably priced everything was.
Ordered 3 co-ords and a graphic tee and they all looked great and fit perfectly.
I’ll be back for more!

25. juli 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you very much for your feedback! I'm sure we will see you again very shortly :P

Sincerest regards

The Vivichi Team

Bedømt til 5 ud af 5 stjerner

I’ll be back for more!

Received my first order from Vivichi and I’ll definitely be back for more. Brilliant quality clothing, on trend styles and true to size fitting! What more could you want. Thank you guys!

10. juni 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you for your love!! I'm glad we can make your experience with us a good one x

Vivichi xx

Bedømt til 5 ud af 5 stjerner

Amazing!!

Lovely range of clothes! Well worth the month you spend on them! First time ordering off the website and I love my outfits! I will definitely be ordering again🤩

9. juni 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thanking you so very much Gemma!! Your kind words mean a lot to us xx
Hope to see you again soon :D

Sincerest regards

Sophie

Bedømt til 5 ud af 5 stjerner

Great quality

Loads of beautiful stuff on website and Great quality and very fast delivery will defo be getting my clothes from here from now on :)

29. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you for the love Evelyn! I'm really happy you enjoyed your experience with us and hope you enjoy many more!!!

Sincerest regards

Sophie

Bedømt til 5 ud af 5 stjerner

Not bad

Not bad , quality ain’t the best and delivery was over 2 weeks.

22. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Hi hun,

I am so sorry we did not meet up to expectations :C
Unfortunately, COVID19 has impacted delivery times and we can only trust that our courier deliver to you on time, as we also pay them for a service. As for returns, our normal returns is within 14 days of you receiving the item and due to COVID19 it has been extended to 45 days, so you would have no issues in returning it back to us. It would have been and still would be accepted as a refund x (Our old invoice had an error displayed on it suggesting 10 days, but this was rectified shortly after)

The last thing we wish to do is leave a negative impression to a customer. Unfortunately, some things are out of our control, but we will always try to make things right with you

Please send an email to help@vivichi.co.uk and they will be able to guide you on our returns, should you wish for the item to be sent back.

I hope you understand and maybe reconsider your review of us x

My sincerest regards and apologies

Sophie

Bedømt til 5 ud af 5 stjerner

Extremely happy customer!

Really good experience and friendly and professional team! First of all I don’t think they’re given enough credit that all of their items are UK made, especially for their price point. I first had some troubles with the website and messaged their team and got a reply the next day. Although I managed to make my order despite these problems, they were very friendly and helpful. I received my items in a few days and they were well packaged, I have to say I am absolutely in love with each item! I ordered the grey joggers, a ruched mini dress and some black wide leg trousers with a slit. I’m not kidding when I say they are my favourite trackies ever, they are super oversized exactly like the picture and the comfiest things ever. They feel really good quality too and fit perfectly so are so flattering (even for trackies!). The dress and trousers are so super flattering they are some of the most flattering items of clothing I own and fit like a glove, I can’t wait to wear them out. I’m so soo picky so this is really not something that happens especially with online orders, but I’m so surprised to see the negative reviews and wanted to share my experience too!

20. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you soo sooo soooo very much for your lovely review and feedback. I genuinely can't express enough how happy this makes us that we could make you smile with your purchase x
I really do hope we see you again someday!
Lots of Love
Sophie @ Vivichi xx

Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service, ordered Friday afternoon and arrived Saturday even during the lockdown period. The joggers are great quality, thick, and sit really well. The size is great and they don’t lose their shape! Have already ordered again from you. Thank you! X

17. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you very much for your kind words Chelsea. I'm glad we could make your experience with us a nice one xx
I sincerely hope we see you again in the future :D

Sincerest regards

Sophie

Bedømt til 3 ud af 5 stjerner

Co ord

Ordered a cycle shorts co ord top and the shorts top fits fine M/L (12/14) but the top fits fine but the bottoms i think they are more like a 8/10,its got a blue sequin eye on the top and bottoms the tops fine but the material on the shorts has come off,but they are good quality cant moan,and they were 15 pounds,but other than that,great quality.id recomend ordering a size up if your a medium order a large if your a large 12/14 order a xl.

13. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Hi Sophie!
Thanks for your great feedback! I'm sorry we couldn't get you to 5 stars. If there is anything we can do or improve on, please let us know xx
Sincerest regards
Vivichi

Bedømt til 5 ud af 5 stjerner

Cannot reccommend enough!

Ordered some joggers from here and there the absolute best so soft and comfy! Great quality products that get delivered quickly! Couldn’t recommend their service enough either, always helpful and get back to any queries straight away! Will 100% be ordering again! The best lounge wear I’ve come across!

5. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you so much Megan! This means a lot to us xx

Bedømt til 5 ud af 5 stjerner

Perfect

Come across this randomly and I brought about 7 items of clothing and everything is perfect and very reasonably priced and also came in 2 days, will definitely be ordering from here again!!

2. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Yaaaay!!! Thank you very much hun
I'm glad you liked your items and your service :D

Look forward to seeing you again x

Sincerest regards

Sophie

Bedømt til 5 ud af 5 stjerner

Ordered a coat from this website was…

Ordered a coat from this website was very fast delivery arrived 2 days after order!! really happy with product and service i received. xx

2. maj 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you very much Melissa!

I am so happy we could make your experience with us a pleasant one x
Hope to see you again someday :D

Sincerest regards

Sophie

Bedømt til 5 ud af 5 stjerner

It was great quality and came very fast.

It was great quality, came in 4 days and i am very very happy with the product. On my way to buy some more!!

22. april 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Thank you soooooo much for your positive feedback and giving us a chance!!!!
We hope to see you again soon xx

Sincerest regards

Sophie

Vivichi Customer Relations

Bedømt til 1 ud af 5 stjerner

Terrible management of both their…

Terrible management of both their online store and deliveries. I ordered two items last Saturday and had to email and chase multiple times to receive tracking details! The tracking details don’t work unless the item has been shipped and it is now 5 working days since my order ,which online states 2-3 working days for delivery!
Would not recommend for an easy purchase.

10. april 2020
Uopfordret anmeldelse
Vivichi-logo

Besvarelse fra Vivichi

Hi Emma,

I do apologise for the experience you have had with us. We currently use a Royal Mail signed for service in order to ensure the customer receives it, hence tracking updates only once when it has left us and another time once it is delivered to you. However, this is sent out during your confirmation email, which may have ended up in spam.
I did have a look through the emails and can see a colleague of mine got in touch with you the day after.
As for the delay in receiving items, as you may be aware, due to certain worldwide events related to COVID 19, there are disruptions to courier services all around the globe, hence the possibility of slower than anticipated delivery.

I do sincerely apologise once again for the above, but hope you can understand the situation

Sincerest regards

Sophie

Bedømt til 4 ud af 5 stjerner

Great customer service

Had a bit of misunderstanding at the beginning , but after that everything was solved thanks to Sophie. The guys are nice and really do care about their customers! Thank you , can't wait to receive my goodies 🙏🏼

22. november 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

BAD SERVICE!!!

Ordered two items over a week ago, was sent a confirmation and shipping email with a Royal Mail tracking number included. After days of waiting for the items, I decided to track the items but the tracking number is not recognised by Royal Mail. I have emailed them TWICE with no reply and still have not received my goods even though they've taken the money from my account already. Absolutely disgusting service and I WILL NOT be ordering from them again.

16. november 2019
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere