V I T A G R A C E Anmeldelser 

Avoid this company at all costs. They couldn’t care less about their customers.

Their returns policy is not only confusing, it’s deliberately misleading. While their website vaguely states you must use DHL or FedEx, when I asked how to send my return, I was sent a link telling me to use my preferred carrier. So that’s exactly what I did — I returned the item using Royal Mail Tracked. The parcel reached Dubai and was awaiting pickup, but the company refused to collect it from their local courier, claiming a fee was required. In reality, it simply needed to be picked up with a delivery card — no fee involved.

Getting in touch with them is nearly impossible, and when they do respond, the replies are dismissive, unhelpful, and full of blame-shifting.

Unfortunately, I didn’t check the reviews beforehand — I wish I had. It’s clear from others’ experiences that this isn’t a one-off. This company does everything it can to avoid issuing refunds, even when customers follow their vague and contradictory instructions.

They just want your money — and once they have it, you’re on your own. Absolutely disgraceful.

DO NOT ORDER FROM THIS COMPANY

THEY ROB YOUR MONEY.

I’ve had to open a case with
The Dubai Police

UAE Cybercrime

Consumer Protection Division of the DET.

UAE Customer Rights Department

I have a pending case as they have robbed over £500 of my money

They take your money & ignore you.
They’ve turned off their instagram comments also so U can’t let everyone know they are a fraudulent company

Save your money and shop somewhere else …

Worst experience ever. Quite shocking in today's world of online shopping. I've ordered an item plenty of time in advance of my travel, they have delayed the dispatch by 2 weeks resulting in item not reaching me on time. I have contacted them seeing the delay as still no email informing they have shipped. I explained I'll travel for 2 months so if the delayed is caused by them I'd like to cancel it (considering they still didn't dispatch it) they have refused saying its not as per policy.. and is it fair for the customer to get that treatment having item dispatched out of the number of days mentioned on the website ???!!!
Joke

Awful, they must have moved to Dubai because now they expect customers to pay for DLH or FedEx only returns there. I was quoted £45 to return something that cost £90 and took six weeks to arrive. Their customer service team, just say 'there are no exceptions.' They refuse to budge, help or in any way take responsibility. It is such a shame because they make some lovely designs but you can't know before you try if you'll like it. The worst customer service I've ever encountered. It's entirely unethical.

All I can say honestly. Stay far away you'll regret ever shopping with them. I've been dealing with them for 3+ months now trying to get a refund

Terrible horrendous customer service . They turned off their comments on Instagram for a reason

The quality of the items is shocking, nothing like the website. I’m unsure if they have changed suppliers but it’s shein- like quality.
Also have to pay for your own returns now to Dubai.

Absolutely shocking customer service - I ordered weeks ago and still have not received my order. I'm now emailing them to try to cancel my order and no one is responding. AVOID AVOID AVOID. Interestingly I have seen you cannot comment on any of their instagram posts, presumably because they want to avoid people commenting about how awful their company is

I strongly advise not to order from Vita Grace. Only order if you can 100% guarantee you will be keeping the items. Didn't mind waiting weeks for delivery. When I received the dress it was too small, I was given ONE day to return. They will only accept returns from DHL or FedEx, which costs £89. I didn't return at this cost and requested advice from Vita Grace, waited a day for a useless reply, stating that I had to use one of these couriers, by which time it was too late to return anyway.

I have broken protocol by not checking TP for reviews before placing order. I have ordered from this business in the past when it was shipped from the UK and never had a problem. Sadly this time it looks like it is going to be a grueling battle with me bombarding Vita Grace with emails and social media messages (most likely to be ignored and removed) until I get a parcel. Unfortunately - reading the reviews and mostly one star reviews - I haven't got high hopes.
So I ordered on 20th May, I clearly remember buying an item that didn't say "Pre-order" but if I look at the same item online it has a "5th June Pre-order" note. Today is the 10th June and still have NOT received a dispatch email.
Enquired yesterday and today also with no luck so far.

Ok - update - dress arrived on 18th June and it thankfully fits well and is beautiful. Good quality and design. I would order the same in different colours but the shipping time puts me off.

I am extremely disappointed with my experience regarding this order. I placed it in March, but it did not arrive until late May. When I reached out to check the status, I was informed it was on backorder—despite no indication of this when I placed the order.

When I later attempted to cancel, I was told that was not an option. Once the order finally arrived, the item was too small. However, when I contacted your team to initiate a return, I was informed that your policy only allows returns within seven days of shipping. In my case, that meant the only day I could send it back was the very day it was delivered. Unfortunately, that same day, I was undergoing reconstruction surgery as a breast cancer survivor, making the return impossible.

I find this entire experience frustrating and unfair. Given the lack of communication, refusal to cancel, and inflexible return policy, I cannot recommend your company and hope you reconsider how you handle customer service accountability !

I returned at item and to date I still haven’t received my refund.
Customer service is terrible, it impossible to get a reply.
Would not recommend a purchase from this store.
To date still I refund

BUTTONS ON THE DRESS WERE DIFFICULT TO OPEN
AND RETURNS COST AS MUCH AS DRESS

Haven’t received my order and ordered over one month ago. Spent £700 and can even get a reply. Disgusting do not buy from here. I’ll be telling everyone I know to avoid

I read the reviews and I was really scared, but I ordered anyway and I received my order in about a week and a half (I'm in France), the design of the dress I ordered is beautiful and the quality is great. I think I was lucky

Almost impossible to return anything.
Costs a fortune if you do, I’ve been quoted £89 to return shirts and top!!
Takes weeks to receive order and no free returns option to exchange so avoid unless you want to spend hundreds

Useless customer service!!! Have been trying to contact them for weeks to get a refund for the items and no response... literally sending 2 emails per day and still no answer... also the delivery itself took months...
DEFINITELY WILL NOT BUY anything from them again!! Impossible to deal with..

I just wanted to do a review to reassure anyone who has placed an order.

Like me, I placed an order at the end of April, after a few weeks of not hearing anything I googled reviews and came across this trust pilot which does not paint a very good picture of the company.

I received my order today. When I placed the order fine print underneath which I didn’t read properly stated that the order would be dispatched at the end of May.

True to their word, the order was dispatched in the timeframe specified and I received the order today. My item is absolutely beautiful. The quality is fantastic and I have no intentions of returning the items, so I cannot offer any comment on their returns process, however, I wanted to reassure anybody who has placed an order that you will receive it but it might take some time.

I would still buy from them again because their items are beautiful and live up to the beautiful photographs on their Instagram. Just be aware of the timeframe, when ordering and my advice would be to be careful with sizing, and selection so that you don’t need to return.

If I could give less than a star I would, avoid at all costs!! They changed the shipping date 3 times without as much as an explanation and only shipped when I decided to block the payment with PayPal and asked for my money back. Do not recommend at all, if you really like the dresses buy from resellers. Wrong? yeah, but I don't feel bad for them

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. YOU WILL WAIT FOR YOUR MERCHANDISE IF YOU WILL AT ALL EVER RECEIVE IT.
So unprofessional, waiting for almoat two months with NO INFORMATION on my order.

I placed an order on the 4th May & it still has not arrived. It is the 25th May today. I paid for express delivery so it should have been delivered within 5-7 days. It is now 19 days since the order.
I’ve tried to cancel the order but they said it had been dispatched, it had not.
I’ve emailed them 7 times but have had only one response. They have stopped communicating at all now.
So disappointed with this company they used to be very good.
Please stay away from this site/company it’s very stressful.
I’m not even sure if they are still functioning as a company anymore & are closing down!!!