Struggled to get items delivered. It took well over 2 months of phone calls before it was delivered. Ordered in November got item February. Disappointed and disgusting
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wanted pillows used in Hilton Gatwick.like sleeping on a cloud. Website said the premier suite pillow was nearest but it is not. Harder than expected , comfortable but not sleeping on a cloud . Shame... Se mere
Virksomheden har svaret
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Se mere
Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Kontaktoplysninger
Darwen House, Walker Park, BB1 2QE, Blackburn, Storbritannien
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,1
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Paid next day delivery it was not sent…
Paid next day delivery it was not sent out next day and still not had any confirmation that the order will be arriving why offer next day when you don't send parcels out next day
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Sam. Apologies about the issues with next day delivery. However, we are unable to find any order in relation to this as we only have your first name from this review. If you haven't done already, please can you email us at customer.services@visionlinens.com and they'll sort out a refund for your next day charge. Thanks, Vision Linens.
Excellent linens
Excellent linens - just reordered another duvet cover pillowcases and sheets - they are so good - wash well too
13. januar 2025
Great quality
High quality linen ordered lovely pillow cases arrived within a few days
Would recommend this company.
12. januar 2025
Good overall servive
14. januar 2025
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
14. januar 2025
Fine As You Are.I Only Tell The Truth.
11. december 2024
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
Best regards,
Vision Linens
Great pillows..Great price
Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..
11. december 2024
Besvarelse fra Vision Linens
Thanks for feedback Monica, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future. Glad you love the pillows!
Best regards,
Vision Linens
Besvarelse fra Vision Linens
Thanks for feedback Jules, we really appreciate you taking the time to leave your thoughts and we're thrilled you love what you ordered.
Best regards,
Vision Linens
Disappointing customer service
You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .
I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .
Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .
11. december 2024
Besvarelse fra Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues and for you receiving an incorrect product.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
UPDATE: I chased this again for you and I was told that the refund was processed yesterday. Apologies for the delay on this. We attempted to call you recently but received no answer, so if you'd like to give us a ring on 01254589550 then we'll be happy to go over it on the phone. Thanks.
Best regards,
Vision Linens
It’s great product
It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.
11. december 2024
Besvarelse fra Vision Linens
Thanks for feedback Beltriz, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future.
Best regards,
Vision Linens
Good quality products at a very…
Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.
10. november 2024
Besvarelse fra Vision Linens
Thanks for taking the time to leave some feedback rd, we really appreciate it. We're glad you love our products and customer service and we hope to see you again soon.
Best regards,
Vision Linens
Having the ability to order larger…
Having the ability to order larger physical sizes on line and great quality.
12. november 2024
Besvarelse fra Vision Linens
Thanks for your feedback Kevin, we really appreciate it and we're thrilled you love our products!
Best regards,
Vision Linens
I am still waiting for a collection…
I am still waiting for a collection this has been going on for 3 weeks
12. november 2024
Besvarelse fra Vision Linens
Hi Walsh. Thanks for your feedback. I can see this issue has now been sorted. Apologies for the delay. Best regards, Vision Linens.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.