Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🤣 I’m certain this will be correct asap as they’ve been makin... Se mere
Virksomheden har svaret
Slightly bummed out when our manual edge bander stopped working after very limited use… BUT! Virutex Tools was quick to respond, had the part we needed, shipping was fast and we were back running in n... Se mere
Virksomheden har svaret
Was in the need of a professional grade glue spreader. The Hand Gluer With Upper Roller (180 Mm) EM125T is exactly what I was looking for. Virutex Tools had it available and shipped it fast. Had to ci... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Kontaktoplysninger
4,1
God
110 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Virutextools
thank you!
Product was found on site easily
Product was found on site easily, ordered and shipped quickly. we were able to put that machine back into use quickly.
Thanks
2. januar 2026
Besvarelse fra Virutextools
Thank you for your comment
Have a great day!
Disappoined-I purchased four sets
Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back, it did not work our well. You, can say that I am a bit disappointed at the quality control and consistency of gasket sizes.
24. november 2025
Besvarelse fra Virutextools
We have never had any problems with these gaskets; you may not have known how to install them correctly.
Recently bought the FR129VB hinge…
Recently bought the FR129VB hinge mortising router. It came with a 1/4 in. bit and 1/4 chuck collet in the router itself. This bit/collet will work great for standard barrel hinges. I am going to be using the router to mortise SOSS,Simonswerk hidden hinges which require a deep mortise. There is a larger 5/8 plunge bit/bushing that came with the router that is needed to mortise the pocket.I ordered a 218 SOSS template and was all ready to start routing. Come to find out the bigger bit needed for the SOSS,Simonswerk,etc., hinges needs a bigger chuck collet in the router! Now why wouldn’t this $22.95 collet be included in the bag that the router bit was in? I now had to order that piece so I could use the router! Needless to say the customer service was very rude and said he “didn’t understand what the problem was”! Anyways, I paid $925 for the router,$47 for the template and now I need to order the 8mm collet-$32 including shipping, so that I can use the tool. I know I am gonna love the tool, but the collet should be included so I can use the bit that was provided!Or inform customer they with need to purchase!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Virutextools
Good morning
On our website, the standard equipment that comes with the machine is clearly indicated.
regards
Tools are high quality.
Tools are high quality.
Virutex has NO customer service in place.
Virutex will NOT respond to email questions.
Virutex will NOT respond to "chat"
Virutex is great at selling tools, customers are on their own after that
25. november 2025
Besvarelse fra Virutextools
Hi Troy,
Thank you for detailing the issues you are experiencing with the FC116U. I will forward all of your comments and suggestions to the engineers at the factory to see what solutions they can offer for the problems you are encountering.
I have been selling these machines for 40 years, and I assure you that very few customers have encountered this type of issue. A blade or a screw can break for any number of reasons, but not with the frequency that is happening to you.
We are at your service. If you need me to send you any additional shafts, screws, or bits, please let me know, and I will gladly send them to you.
Best regards,
I've used these over many years now…
I've used these over many years now it's time for me to have my own. Just in time for a project I'm working on
1. december 2025
Besvarelse fra Virutextools
Thank you for your comment
This Edge Bander has lived up to every…
This Edge Bander has lived up to every hope I had for it. Ordering was easy, shipping was next day, delivery was 2 days, packaging was great - no damage to product. I truly am impressed.
1. december 2025
Besvarelse fra Virutextools
Thank you
$1K Door Stop
71 year old, experienced DIYer here. Bought a pricey, $1K Virutex TM33W combo miter / table saw early January 2025. I’M USING IT AS A DOORSTOP NOW. Had knee surgery in late January, so didn’t even unpack it til springtime. (Outside the return window.) Complicated saw to set up, but I did. Used it maybe 10 times before it died - full stop - right in the middle of a project. Tried EVERYTHING. Spent stupid amount of time trying to resolve. Re-read owner’s manual, watched videos etc. Decided to contact Virutex. No customer service phone # posted on their site. No live chat. Filled out their online contact form twice. Sales mgr, Cesar Betancourt, contacted me via email (eventually) with advice that didn’t work. Even sent Mr. Betancourt a video displaying my efforts that was ignored. Begged for someone to actually call me and help me troubleshoot over the phone. Ignored. I was never able to actually speak with anyone from Virutex on the phone. I requested a refund. Ignored. I have the e-mails to prove all this. Finally gave up in frustration and dissatisfaction…$1K DOOR STOP…
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Virutextools
This has been resolved. I hope the TM33W is working correctly.
Regards
online help that is actually helpful
Initially, I couldn't find the parts I needed, but I reached out to the help link and found what I needed with assistance. Parts shipped quickly and fit as they should.
23. oktober 2025
Besvarelse fra Virutextools
Thank you for your comment
Besvarelse fra Virutextools
Thank you
Website orders could be more direct…
Website orders could be more direct going from one cart to another doesn’t make sense otherwise great on exploded view look up and fast delivery
29. oktober 2025
Besvarelse fra Virutextools
We'll try to improve our website, thanks for your review
Best regards
Parts needed
was in need of parts for their portable edgebander. They had what i needed and was able to ship out the same day.
6. oktober 2025
Besvarelse fra Virutextools
Thank you
Works as expected!
Needed a vacuum clamp.
So i decided to try this out.
It works great.
29. september 2025
Besvarelse fra Virutextools
Have a great day
nice build quality, well engineered
quick shipping, very functional and well engineered
1. oktober 2025
Besvarelse fra Virutextools
Thank you
Besvarelse fra Virutextools
Thank you
Honestly just the choice of shipper-…
Honestly just the choice of shipper- paying 35 American, plus another 55 Canadian to get this shipped to Canada is obnoxious.
24. september 2025
Besvarelse fra Virutextools
UPS charge a custom fee from US
Besvarelse fra Virutextools
Thank you for your comment
This guy didn't bought insurance…
This guy didn't bought insurance against theft, my my product got lost during delivery and I lost my money $700
30. juli 2025
Besvarelse fra Virutextools
Good afternoon
1. All our packages with Fedex are insured 2. The package was delivered to your doorstep as you confirmed in an email you sent us and you saw the photo that Fedex says it was delivered. 3. Fedex is not responsible after delivering the package since the insurance is no longer valid if someone took the package it is not our fault or Fedex's. 4. You did not lose the money because you made a chargeback to your credit card and they took the payment from us. 4. I recommend the next time you try to defame someone you do it with real evidence and not based on LIES which makes us doubt your honesty 5. We had thought about leaving this but after your Review I just sent all the evidence to the bank to recover our money which I assure you we will recover sooner or later. Have a great day!
Besvarelse fra Virutextools
thank you
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.