Sadly my experience was worse than bad. I had mail go missing - mail being held up for months - I had to cancel - I was paying for services I never got.
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Se, hvad kunderne siger
I had been putting off sorting out setting up a virtual office address - I needed it in order to build an email list. I wouldn't have procrastinated on it if I had realised how quick & easy Virtual UK... Se mere
Process of buying was easy But when rang up for clarification the next day, felt as though I was being rushed, (almost in the way type of feeling) Though query was answered It is important t... Se mere
We chose VUK following a recommendation from a fellow nonprofit in the UK. We'd tried one of its competitors before (mentioning no names) and were left much UN-impressed with its application pro... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Virtual UK Office Services Registered Office and Low Cost Business & Personal Mail Address & Mail Forwarding Services We offer a range of Virtual Office & Business Services, such as a Registered Office Services; Directors Service Address; Business Mail Address with Mail & Parcel Forwarding Worldwide: Mail Scan & Email Services for Businesses and Individuals; and more… We also offer a comprehensive Personal Mail Handling Service; A personal Mailing Address designed to help the busy individual needing a real UK street address with post and parcel forwarding world-wide; whether you are living or working here in the UK or overseas – anywhere! We can also scan & Email Your Mail. Virtual UK Office Services is owned and operated by Ghost Mail Ltd. Ghost Mail Ltd is an international brand that encompasses: Ghost Mail; Ghost Mail Drop; Registered Office Services; Virtual UK Office Services; The Business Mailbox Company; and others. We provide services to thousands of business and personal clients world-wide. Our Services include: Low Cost Business & Personal Mail Address and Mail Forwarding; Mail Scan & Email; Small Parcel Forwarding and Business Services such as Registered Office and Directors Service Addresses and more… Our Websites: GhostMail.co.uk - ghostmaildrop.uk - registeredoffice.agency - virtualukoffice.co.uk - virtualukoffice.com - businessmailbox.company - and others….
Kontaktoplysninger
Storbritannien
- virtualukoffice.co.uk
3,6
Middel
331 anmeldelser
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Be very careful with this company
Be very careful with this company. I had a terrible experience and lost my money for a service I couldn't even use.
Here is what happened:
Background: I previously used a virtual address from another provider, which was fully accepted by my business bank. I was simply looking for a more affordable option.
The Purchase & Issue with ID: After buying the package with Virtual UK Office, I repeatedly asked how to submit my documents for ID verification, as I do not have a passport.
Bad Guidance from Support: Instead of completing my verification, their support staff explicitly instructed me via email to update my company’s address on Companies House before my ID was verified. Note that this was direct human guidance, not an automated system setup.
Bank Rejection: I followed their instructions in good faith, only to discover right after that my business bank rejected their specific type of virtual address.
Public Record Impact: Because of this rejection, I had to revert my address on Companies House after just 48 hours, unnecessarily messing up my company's public records.
Refusal of Refund: When I explained the situation and requested a refund, they refused twice and hid behind B2B terms—leaving me with no choice but to dispute the charge with my bank.
Charging a full 1-year subscription for a 2-day address change caused entirely by their staff's wrong guidance and non-compliant advice is completely unreasonable.
They are trying to charge me £82 for a full 1-year package for just 2 days of an address change that resulted in zero service delivered, purely due to their wrong instructions. Retaining a full annual payment for an unusable service—which caused me nothing but stress and disrupted my company records—is completely unacceptable
2. september 2026
Uopfordret anmeldelse
Shockingly Poor Service
Sadly my experience was worse than bad. I had mail go missing - mail being held up for months - I had to cancel - I was paying for services I never got.
15. august 2026
Uopfordret anmeldelse
Affordable and friendly customer service
1. januar 2025
Items dealt with straight forward the…
Items dealt with straight forward the point is that points and questions were dealt with exactly not with any deviation.
19. marts 2025
Very Quick to set up and I was able to…
Very Quick to set up and I was able to use the service straight away.
5. februar 2025
Great service
Great service. It would be good if there were addresses nearer to where my company is
5. februar 2025
Great job done
5. februar 2025
Efficient and friendly service- quick…
Efficient and friendly service- quick to respond. Thank you!
5. februar 2025
Always great service
1. januar 2025
quick and easy
20. december 2024
i cant recommend
sorry but i cant recommend their service. the information given on the website are not transparent and the customer services takes ages to answer. on top of that i have been robbed 25 gbp after i cancelled. in their terms and conditions it says that there is a deduction for companies but i subscribed for the service as a private individual so therefore it is not their right to take my money and i should be entitled for a full refund so stay away
27. november 2024
My experience of delaing with this company
It was easy to get the clarification I needed before making my purchase.
31. oktober 2024
Responsive and efficient all the time
31. oktober 2024
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