Virgin Atlantic Anmeldelser 511

Booked 3 fully refundable Virgin Atlantic flex return tickets from London to Boston. I cancelled all three of them 10 days before my flight date. As per Virgin Atlantic's regulations, I was entitled to 100% refund within 14 working days. One of the tickets was indeed fully refunded. The other 2 tickets were not refunded. I live chated with Virgin Atlantic one month ago and they told me the following : "What happened is that you requested a refund very shortly after requesting a change. As our ticketing team hadn't processed your new ticket until the 5th of May, our refunds team had to cancel the requests on these as the tickets had changed. It's all cleared up now, but it could still take a further 14 working days, even though I've requested that this be processed on priority." It's now 1st of July, 2 months after cancelling those 2 flexible tickets and I still haven't received any refund. Latest update: finally after 2.5 months from the date of cancellation and a couple of telephone calls, live chats, escalations after escalations, I have now received a full refund for the last 2 remaining tickets. That has been a full time job for me and a real torture. Never again will I ever trust my money and valuable time with Virgin Atlantic......

Flew to Las Vegas with son.
Paid £160 pound extra for seat allocation to ensure we were sat together on 10 hour flight as this was a celebration for his 21st and finishing his degree.
Night before flight we were moved 10 rows apart without being contacted or an explanation.
Took an hour on the phone to rectify the issue, but we're sat in awful seats.
Email sent to customer services and no reply...Awful.

On the return journey the app / my account not updated with ourselves and boarding pass..had to queue for over 30 mins at boarding gate to resolve issue.
Very stressful....Will go back to B A...

I would give it zero stars if I could. My parents were stranded at Dulles airport for two days straight, with one disaster after another (cancelled flights, delays, missed connections), but the worst thing was that they were all so mean, the customer service people just kept passing the buck and acting like it wasn't their fault, and no one had any empathy. They are soulless and uncaring and I will tell everyone I know to avoid them like the plague.

Rakhi was amazing so approachable so patient really made my journey start with a smile . She is an asset never let her go

I attempted to book a flight for 5 days! While reading the terms of carriage, the website decided it could no longer carry me at the same price, then it was one technical difficulty or another for 5 days.

I finally gave up and decided to phone in, only to find my flight date had been changed by the website and the person on the other end wanted another £150 without any of the extras i had selected.(and no reward points either).
I then decided to go elsewhere and presto got a flight in 5 mins, paid with my air miles awarded!

I used to like virgin atlantic, but if your website is kicking your customers out, refusing to accept payment from valid credit cards and your prices are too dynamic for Joe Average, I suggest you do something about it.

15 June 2025

Normally Virgin Atlantic has been one of the best in aviation on many levels. Yet, I purchased 5 tickets for my current trip for my son and me and in the last two days had the worst experiences ever on Virgin Atlantic flights. For VS 0004 a passenger who was sitting in front of me hiit me twice with his seat.

The plane was getting ready for take-off. So his seat should have been in the upright position. I leaned to get a bottle of water and he used his body and the seat reclining mechanism to hit me with the seat.

I alerted a male attendant who agreed it was wrong but did not correct the man.

Then the pilot made an announcement saying there was a brief delay due to a software issue.

Once that was resolved and the plane was preparing again for take-off I alerted another attendant. This time the female attendant scolded me on how he was entitled to have his seat reclining.

Yet, she then corrected him. Yet, now he realized he had the upper hand so after the attendant left the passenger reclind his seat again. During taxi he even stood-up anThe d proceeds to walk but the male attendant corrected him.

The man smelled wretched and keep playing games with his seat so I asked if my son and I could be seated elsewhere. Another attendant said there were no other seats together.

It was a horrible. In total the man had to be corrected 5 times. Yet, I was treated unjust by the flight attendant all because they were afraid to correct the man who was wearing a turbin etc.

I spent thousands on this trip and still have three more flights with Virgin Atlantic. I assure you once these travels are over I will not ever, ever support this airline again.

I am an aerospace engineer. I am fully aware of safety procedures on all aircraft. This was utterly unprofessional and just trash.

The flight the day before was similar. A man kept his charger and his laptop out all the way until the last minute while taxing on Flight VS 137 (London to New York). On that flight the woman in charge of the attendants in the rear of her plane was herself on a tablet during take-off. I even took a picture of the man on that flight.

People who travel often like me are now subjected to harassment and unsafe practed by crew and passengers and required to pay thousands for such harsh treatment. Unreal! Absurd.

On 14 Jun 2025, at JFK the man who was checking us in for the New York to LHR VS 4 flight was picking his nose while handling are passports and luggage. Disgusting spreading sickness. The whole event was insane.

Premium economy JNB to LHR. Seats are OK but not exceptional, crew were pleasant. My issue is with the 'Fasten your taste buds' supposedly Premium food. It takes exceptional talent to render the 'Cape Malay Crusted Hake Fillet' inedible but they managed it. A mouth full of kapok would have been more palatable. Cooked to extinction and then boiled again to make certain. Possibly passed through a press to extract any remaining moisture. The breakfast offering was swamped by powdery baked beans rendering it unpleasant. And what's with the absolutely NO Brandy in the spirits selection? On offer TWO Rums, Whisky, Bourbon, Gin, Vodka ....but no brandy? Travelling from a country that produces some very fine brandy? Why is this? My taste buds were in lock-down, never mind 'fastened'! Extremely disappointed in a very mediocre experience.

I was looking forward to my first VS flight for a long time. I had booked a premium economy as well. Everything was looking up, the flight left the gate on time. Only to sit on the taxi for 4 hours before finally being declared as cancelled. I was automatically booked on a different airline on economy class with a fare class which didn't allow me to upgrade even when I was willing to. Post trip, I reached out to the customer service and given a run around and now 2 months later, nothing has moved, no updates. Very disappointing from such a glamorous luxury airline.

After a positive experience flying with Virgin Atlantic for our honeymoon in 2023, I thought I'd check out their holiday deals before booking our Florida trip this year. The sale worked out cheaper than other sites we had looked at so I went to book but the website would crash every time I went to pay! I called the Virgin helpline where I spoke to Joanne, despite it being almost the end of the day on a bank holiday, she stayed late to help me get it booked. She managed to keep the price we saw online, find us a better flight that meant a much shorter connection, and got us lounge access! I'm also aware her colleague Michelle was also there behind the scenes helping find the best flights for us so thank you to Michelle too! Not only this, Joanne was kind, friendly and gave me honest, helpful advice about which documents to bring when travelling in a complicated family situation. Just so lovely and helpful and really saved the day and saved us money on our holiday! Thanks again Joanne and Michelle, you are amazing!

It's a Zero! Travelled with Virgin Atlantic from London to Miami yesterday. The flight was due to leave at 10:50 and I dropped off my bag at about 7am. I arrived in Miami at 3:45pm. It is now 24 hours later and I still have not received my bag. There is no number to call re delayed/lost baggage.The only means of communication is via email, SMS or WhatsApp. The information provided is either incorrect or blatant lies told to appease the customer. Using the tag number provided I know that my luggage has been sitting at MCO for the last 4 hours. They sent it via Delta. Delta cannot release the luggage to a courier as it has a Virgin reference. Yet Virgin is still telling me that someone will be in touch as soon as they have reviewed my case. I have been hearing this every time I ask for an update. How do you leave baggage behind on a flight that was nowhere near full? I hope the other passengers whose baggage were also left are having better luck.
The latest is that I received quite an abrupt email telling me that owing to distance I will receive my luggage sometime in the morning. The distance mentioned is the airport being 1 hour away from where I am vacating. No mention of the fact that the bag has been at the airport for 5 hours now.

Flew Virgin business class back from Miami to Heathrow on the old A330.
I’ve flown business around the world for the last 15 years and the facilities, particularly the seats are THE worst I’ve experienced. They are NOT Business class seats (or Upper as they call them). Narrow, very little space to move, no storage, no pod, no privacy. I paid extra for a window seat which was BEHIND me! Truly awful experience.
The menu was limited. For example the ‘express breakfast’ was fried food or fried food….. no cereal or healthy continental.
ALL the staff excluding one older member don’t know customer focus or care.
I WILL NEVER FLY VIRGIN AGAIN

Currently very disappointed with them. One of our family has a severe nut allergy .. on booking the holiday, I was assured they would be able to take care of this, announce it etc. I’m now told that they only announce someone has a peanut allergy
And will not state nut allergy. This is clearly discriminatory as a severe nut allergy is classed as a disability. Further more they might also serve salads with nuts sprinkled on them. Feel totally misled by them with the nut allergy not taken seriously.

Id be interested to know, why Virgin state they take all allergies seriously BUT refuse to announce that there is someone with a severe nut allergy on board? Any answers Virgin?

We booked Club seats for an 11 hour flight to Grenada. As we are frequent business class flyers I can confidently say this flight was one of the worst we have experienced. The layout of the seats - the width of the seats and the total lack of anywhere to place cups, glasses, reading material was non existent and provided the most uncomfortable flight. The flight attended did tell us the new layout was amazing and we were unlucky to be on one of the old planes - and both at the same price - well done Virgin Atlantic - you are now voted even lower than BA !!

Paying a premium rate for exit seats and being reallocated alternative and inferior seating upon arrival at the airport, for an 11-hour flight, is unacceptable. Then waiting weeks for a compensation claim to be processed is ridiculous.

Woe betide if you have dietary requirements. Gluten-free requests were met with rice cakes! I had to ask cabin crew for butter - anything to make it more palatable. When I followed this up, the response received stated that meals are complimentary!

Given the extortionate cost of Virgin flights and significant drop in service post-COVID, it is not unreasonable to expect decent meals - especially for an 11-hour flight.

Virgin Atlantic are nothing more than an overpriced Ryanair equivalent.

Worst airline till now travelled . Travelled on 21-JUL-2022. LHR to MUMbai. They are high discriminatory on routes to india . The aircraft they fly in these routes are very old. We have paid hefty price for the ticket ( London LHR to Mumbai )and pre booked seats so that , my family are toghether . In spite of that they provided boarding passes with mother and my 4 year old kid given seat placements near emergency exit.

I have heard they put good aircraft’s on routes to rich countries like America , uae, European countries , Australia .

Highly discriminatory airline

We were hit with the Heathrow incident and our flights were cancelled.

We were moved to BA who were an absolute disgrace, they muddled our flight and changed it to Air France but never told us. Air France also left the day before we were booked so we had nowhere to go. We were stuck in Africa.

We thought we would ask Virgin Atlantic for help. They were fast to respond, got us a flight ASAP and it cost us no extra money. We can also claim back the costs we incurred for the cancelation.

After the disaster with BA we cannot recommend Virgin enough for dependability, speed, efficiency and price.

Virgin service, entertainment and beverages onboard are also a lot better than most airlines.

Thank you to your staff for their great service and for looking after us.

Recently needed to do a simple return date change which for decades has been a reasonable £30 fee if fare purchased using some Virgin points, now with the so called dynamic pricing (points devaluation scheme)
They took an additional 20,000 points to do the change when the total return fare was only 15,000 points plus fees.
Please watch out for super sharp practice from this once reputable airline. You have been warned .
PS VA. Please don’t respond with your cut & paste usually hollow apology.

I was flying home from New York to London Heathrow and got caught up in the Heathrow airport closure. The staff at Virgin could not have been more empathetic and helpful in what was a very challenging situation. They rebooked me automatically to a new flight later that day and the communications were excellent. This was a stark contrast to United Airlines who I was originally booked to fly with on Thursday evening.

very poor service. I booked a flight from LHR to DEL and made a minor spelling mistake. its a week that I am struggling to find someone fix that error. virgin has an online chat which is not of any use. I am scared I may lose the full money 650 pound for just a minor mistake. Avoid this scammer company and better to book with a reputable airline.

Bombay to LHR VS355
Terrible Experience at Mumbai Airport – Broken Promises & Rude Staff
My recent experience with Virgin Atlantic at Mumbai Airport was awful, thanks to the dishonest and rude behavior of Alina, Ankit, and manager Suresh Anthony.

We were asked if we could fly the next day (March 11 instead of March 10) in exchange for two free flight tickets and a hotel stay. They also promised that if we still flew on the same flight, we would still receive the free flights as a goodwill gesture. However, this was a complete lie.
At 9:29 AM, instead of informing us properly, they shouted from the check-in desk and rudely told us we were on the same flight—but without any compensation. When we reminded them of their promise, they denied it and dismissed us.
We then had to rush through two security checks to Gate 71 with no assistance, despite my anxiety and asthma. The in-flight service was just as disappointing—slow, dismissive, and unhelpful, and my vegetarian meal was broken promises and unprofessionalism made this one of my worst travel experiences in 40 years. Avoid Virgin Atlantic from Mumbai at all costs!
I forgot to mention that how they have treated elderly lady who had a staff ticket.they were very rude and not helpful and sent her back from airport without making sure that how and where she will go from Mumbai airport.I have never seen such a rude and disrespectful people that they treat venerable passengers like this. They even gave us wrong email address for complaint and after I sent email to right complain department they have still not responded.