Viome Anmeldelser 2.990

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For 20 timer siden

Hi Hilary,

We saw your previous review and want to sincerely acknowledge your concerns about the timing, lack of response to your hold request, and confusion around personalization.

We understand why receiving a shipping notification within 36 hours may have felt unexpected given the “personalized” nature of the product. To clarify, your formula is still personalized based on your test results and recommendations.

The faster production time for biotics products is because they use fewer ingredients than the supplement capsule formulas, and those ingredients are more readily available. This allows us to manufacture your custom biotic blends much faster while still tailoring them specifically to your results and needs.

That said, we hear your feedback on communication and expectations, and our team is working to improve updates and visibility during the manufacturing process.

If you’d like to discuss your order further, you can reach us at 1-855-958-4663 or support@viome.com.

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Opdateret for 20 timer siden

Hi Lisa,

We’re really sorry for the delay from order placement to the first update and shipping confirmation. We understand how frustrating it can be to place an order and then not hear anything for an extended period.

In this case, the delay was due to manufacturing processing times before the order was ready to be shipped. Our team is doing our best to improve these timelines and ensure updates are shared more consistently throughout the process.

We truly appreciate your patience and understanding while we work through this.

If you ever need an update on your order or have any questions, you can always reach us at 1-855-958-4663 or support@viome.com, and we’ll be happy to help.

Thank you again for your feedback and for being with us.

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For 20 timer siden

Hi Wendy,

Thank you so much for taking the time to share this thoughtful feedback. It truly means a lot to hear that you’re enjoying the personalized food suggestions, probiotics, vitamins, oral health support, AI features, and educational content like recipes and videos. We’re especially glad the updates on your products and customer support have been helpful for you.

We also really appreciate your honesty about the blood test experience. That kind of feedback is important, and we’ll make sure it’s shared with the team so we can continue looking for ways to make the process easier and more comfortable for everyone. It’s great that your daughter is able to support you with it, but we understand it should feel more seamless from the start.

We’re grateful to have you with us, and we’re always working to improve your experience even further.

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For 20 timer siden

Hi Joan,

We're really sorry for the delay with your order. Our team is doing our best to deliver it as quickly as possible, especially with the manufacturing hiccup. We truly appreciate your patience while we get everything out to you.

I’m glad to hear you like the website, and we’re always here if you need anything or have questions.

If you’d like to follow up or need additional support, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com. We’ll be happy to help.

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For 20 timer siden

Thank you so much for taking the time to share this, James! We really appreciate your feedback.

We’re glad to hear you found value in the content, and we completely understand that it can take a bit of time to go through everything. That said, it means a lot to know you felt it was worthwhile.

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For 1 dag siden

Thank you so much for your feedback, Nava! We’re really glad that the communication has been working well for you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a great space to connect with others, share experiences, and dive even deeper into your wellness goals.

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For 1 dag siden

Thank you so much, Penny! Learning that you don’t remember feeling this good before truly means the world to us, and we’re thrilled to be part of your wellness journey. Your excitement and commitment inspire us, and we’re honored to support you every step of the way. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

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For 1 dag siden

Thank you, Martha! We’re so glad that ordering your test kit online was smooth and easy to navigate. Making the process simple and convenient is something we truly care about, and it’s great to know that your experience reflected that. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

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For 1 dag siden

Hi Bill, we understand how important it is to get timely support when you’re looking to speak with a nutritionist, and we value your feedback. Our nutritionists take the time to thoughtfully support each Viome user with personalized guidance, which can sometimes result in longer wait times, and we truly appreciate your patience as they focus on giving every user the attention they deserve. If you have questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

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For 1 dag siden

Hi Cynthia, we understand how frustrating it can be when something feels inconvenient to use, especially when you’re hoping to see improvements in your gut health. We’d like to clarify that our probiotics are intentionally provided in powder form because they are freeze-dried to protect the organisms, and mixing them with water reactivates them before you take them, which helps ensure they are alive before coming into contact with stomach acids and gives them a better chance of survival. A capsule may seem easier, but it removes this important reactivation step, which is why we do not offer that format. For easier use, gently tapping the packet to settle the powder before opening and mixing it thoroughly in a small amount of water first can help with both texture and taste. We’d be happy to talk through your experience and explore ways to improve it, and you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

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For 1 dag siden

Hi David, we understand why the timing of your next shipment feels concerning, and we want to reassure you that your subscription is designed to avoid any gaps. Future orders are processed before your current supply runs out, so you have a continuous routine, which is the standard setup for all members. If the timing ever looks off, we’re happy to review it with you and make adjustments if needed. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

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For 1 dag siden

Thank you so much for your kind words, Rudra. We’re truly excited to be part of your journey toward healthier living, and it means a lot to hear that our team and efforts are making a positive impact. We’re just as excited about what’s ahead and are grateful to have you with us as we continue to grow. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and dive deeper into your wellness goals.

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For 1 dag siden

Hi Estela, thank you for sharing your feedback and for your kind words about the results and recommendations. We understand that the wait for your first order can feel longer than expected, and we want to provide some clarity. Subscription orders are processed within 1 to 2 weeks, and this timing is noted in the subscription management page in your account. This processing time allows us to carefully review your personalized formula for safety and quality before it ships. Going forward, future orders will follow the same timeline, but they are scheduled in advance, so you will receive your next shipment while you still have your current supply. If you ever have questions or need assistance, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.