Trying to return a shirt, worn once and covered in pills and some snags. Clearly a material quality defect. Vince Store (Tysons Galleria) can’t take returns or issue refunds, told all returns/refun... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a large cashmere sweater which was way too large and returned it vía federal express immediately. I have not received a credit in five weeks even though federal express claims they dropped i... Se mere
Lovely salon and always an exceptional experience from start to finish. I love my colour, treatments and extensions. Completely a professional environment and I always feel relaxed when I leave.
Clothing of Vince in my opinion is very nice, i bought some items locally from stores in Norway or via Net a Porter, the Outnet, also in London stores. Now- I got several things online and this is fir... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Understated luxury from California. Shop cashmere, knitwear, leather & shoes for women and men. Free shipping on all orders and returns.
Kontaktoplysninger
5th Avenue 500, 10110, New York, USA
- vince.com
1,9
Under middel
67 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The absolute worst
The absolute worst, fraudulent customer service. They sent me the wrong item, refused to send me the correct item or refund me and then tried to make me pay to ship the incorrect item back. No one would ever answer the phone. FRAUDS! I had to dispute with my credit card to get my money back.
10. december 2020
Uopfordret anmeldelse
They stole 320.00 from me and never…
They stole 320.00 from me and never sent my order. Frauds frauds frauds.
28. november 2020
Uopfordret anmeldelse
Avoid Ordering Online
I would advise international customers to not order with Vince, as their customer service is pure incompetence. I ordered a boot, which took almost two weeks for them to even pick my order for shipment, despite their apparent policy of 3-4 business days for shipment. I had a feeling based on that, that there would be an issue with my order. After three weeks I received the boots I had ordered and they were the wrong style. Of course after this wait time, I was incredibly annoyed. Further to this, the original style I had ordered, is now completely sold out and not available for purchase. Rather than address the situation, the only response I received was a return shipping label. It is an inconvenience for me to now go all the way to a DHL location to return an item I never purchased. Their customer service is absolutely terrible, via global-e, with no one available to speak other then by an automated email response. I have not received any follow-up in 4 days regarding this issue. If they are unable to manage their own retail operations, they should stick to wholesale.
24. oktober 2020
Uopfordret anmeldelse
Extreme shipping costs…
I payed €15 shipping costs and €29,30 return costs. So do not buy from this seller of you are Not 100%sure that you shawl not To have return the merchandise
28. august 2020
Uopfordret anmeldelse
Do not use this company customer…
Do not use this company customer service is so poor and you cannot get your money back
20. august 2020
Uopfordret anmeldelse
Poor customer care
International customer (UK);
Dreadful customer care- prefer you to discuss any issues with e-global (who deal with their international deliveries) however they have no contact details ...
Costly returns -either choose DHL which will cost you £27 or other method but will incur costs also.
Nice clothes and fairly decent delivery time but I am now unlikely to order from their website as the customer care is so unsatisfactory and a hassle-Harvey Nichols have a good selection of Vince clothing as do net a porter
2. juni 2020
Uopfordret anmeldelse
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