Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,5
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolute crooks - sent my wife's parcel with my name to someone else's address. I tried for 3 months to get the issue corrected and a refund processed or the parcel delivered to the correct address. They refused and I was therefore forced to raise a dispute with the bank. Really terrible customer service.
I ordered multiple body lotions, scrubs, and pjs from victoria secret i hadnt looked at the online reviews because I trusted the brand itself, which I regretted later on. The shipping process went well but when i got my order i was missing a body scrub i checked incase i forgot but on the recipt it did show the missing body scrub yet it didnt come in my order everything else was good other than that but when i reached out to try get the body scrub recompensated or dispatched again the customer service was horrible and eventually i gave up i love victoria secret as a brand but their online shop is not super reliable.
Do not order online - I placed an order, received confirmation as well as a dispatch notification. The tracking number does not show any movement, and you cannot to get through to their customer service, through the number, on-line chat or email.
Buyer Beware — Extremely Disappointing Customer Service
I’ve purchased hundreds of Victoria’s Secret panties over the past 10+ years and have always had great service — but something has definitely changed. I recently experienced the worst customer service I’ve ever had with them.
I ordered 10 pairs of panties, and two arrived far larger than the labeled size — clearly mis-sized or mislabelled. I contacted VS immediately, provided photos and videos as requested, and explained that the tags were still attached and they were only tried on over other underwear because I could tell at first glance they weren’t the correct size.
Despite all of this, customer service repeatedly responded with:
“Because they are panties, we cannot refund or exchange them.”
I fully understand this policy when a customer simply changes their mind — but this was a faulty product issue, not a preference issue.
For a company of this size to hide behind a blanket policy rather than acknowledge a clear manufacturing or labelling error is extremely disappointing. It was only two panties, and I’ve spent thousands of dollars with them over the years — yet they would not budge or even acknowledge the actual problem.
Legally and ethically, if a product is faulty or mislabelled, the customer is entitled to a refund or exchange. Instead, I was met with rigid policies and no willingness to resolve a clear quality-control mistake.
I’m sharing this so other customers are aware. We shouldn’t have to accept dismissive or unethical practices from large companies — especially when the issue is obviously on their end.
Ive purchased once before from here and it did take 6 weeks with me emailing them before they sent my items. Again, I placed an order 6th December, started chasing them up after 12 days of it not being dispatched. Finally arrived 22 December, with a missing item. Sent email to them as I had not received an invoice in the parcel or anything. I did receive one reply asking for a photo of the package. Then nothing, stone cold silent. Been ghosted. No refund, no explanation, nothing. I’ve sent multiple emails… Lost my money there. Won’t buy again and will tell all my friends not to buy from this site.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
