Die Retoure für das Schuhpaar in der nicht passenden Grösse im gewünschten Originalkarton kostete mich über 30 Euro. Grundsätzlich finde ich es okay, wenn nicht jeder Anbieter die Kosten für Retoure... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Première belle expérience. Site bien conçu. Aisance de navigation, les chaussures proposés correspondent à mes attentes. Les explications et le guide des tailles, m'a permis de choisir la bonne point... Se mere
Virksomheden har svaret
I was nervous about sizing at first because the box conversion looked a little different from my normal US size, but they fit perfectly once on. I usually wear an 8–8.5 and the size 39 worked great fo... Se mere
Virksomheden har svaret
Thank you so much Vibram for your amazing customer service experience ! I am on my 12th pair of Vibram Five Fingers going back to 2011. Not only is the product top quality but it has changed my pe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.
Kontaktoplysninger
Italien
- vibram.com
3,8
God
779 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to order and arrived quickly
13. maj 2026
Besvarelse fra Vibram
We're happy to hear that ordering was easy and that your order arrived quickly. Thank you for your positive feedback!
great purchase
originally bought my original size then with advice from the vibram team and advise on best way to get them on i bought a size up and really happy. cant wait to wear them around. :-)
11. maj 2026
Besvarelse fra Vibram
Thank you for sharing your experience, Jason. We are always happy to help.
Great product / Terrible Aftercare Support
Great product, terrible after-care support and web functionality for a refund request
I've tried to email about a refund request for a pair of vibrams which fit too tight.
It's been 7 days and I've still not received any response after my initial email explaining that there was no option for me to submit a refund request
I've emailed another two times since and submitted a contact request form and still haven't heard back
12. maj 2026
Besvarelse fra Vibram
Thank you for your feedback, we’re sorry to hear about your experience. Please note that our Help Center is the only contact point for Customer Care, and requests are managed via dedicated tickets. To ensure a quicker response, we kindly ask customers to submit a complete request there. Our team is currently handling a high volume of inquiries, but we’d like to reassure you that all requests are reviewed and every customer will receive a response.
Thank you for your patience.
Vibram just gets it
Vibram just gets it!
Minimalist, Quality and Simplicity at its finest. 5 🌟 for Five Toes, because "feeling" is everything!
12. maj 2026
Besvarelse fra Vibram
We're happy to hear that you appreciate our minimalist design and quality. It's great to know you enjoy the feeling our FiveFingers provide. Thanks for the feedback!
I love Vibram FiveFingers
I love vibram, the only problem is they run out of the cute styles so fast! I have been wearing fivefingers for 15 years now and I can't imagine wearing any other shoe daily. I will stand by these are the best shoes in existence, please never stop selling them!
27. januar 2026
Besvarelse fra Vibram
We're happy to hear that you love Vibram! We appreciate your long-term support and are so glad you enjoy our shoes. We're sorry our cute styles run out quickly, and we'll consider how to improve availability. Thanks for the feedback!
The shoes are gorgeous and the delivery…
The shoes are gorgeous and the delivery was quick and easy too❤️
6. maj 2026
Besvarelse fra Vibram
Thank you very much, Amira. We appreciate it.
Das war nix…
Das Einkaufserlebnis auf vibram.com war echt ne Enttäuschung auf ganzer Linie.
Die Website ist so schlecht navigierbar: Das Menü ist kryptisch ein Login-Bereich ist nicht auffindbar und diverse Bugs machen die Navigation echt zur Geduldsprobe. Der beworbene 10%-Willkommensrabatt wird beim Checkout nicht automatisch angewendet. also wer ihn vergisst, hat pech und ärgert sich dann.
Meine Bestellung kam aus Italien, was ich nirgendwo im Bestellprozess kommuniziert bekam. Die Lieferzeit betrug über eine Woche. Als die Schuhe dann ankamen, passte die Größe nicht und der Rückgabeprozess hat das Erlebnis dann auch nicht besser gemacht.
Ich hab jeztzt dieselben Schuhe letztlich über einen anderen Anbieter gekauft. gleicher Tag Versand und 30% günstiger mit Rabattcode und schnelle Lieferung.
Vibram macht offensichtlich gute Produkte, aber der eigene Onlineshop ist dem nicht annähernd gewachsen. Vibram, falls ihr das lest, meldet euch bei mir und wir fixen das gemeinsam.
12. maj 2026
Besvarelse fra Vibram
Thank you for taking the time to share your detailed feedback, we’re sorry to hear that your experience did not meet your expectations. We truly value comments like yours, as they help us identify areas where we can improve, particularly in terms of website usability, communication, and the overall customer journey. Should you need any further assistance, please feel free to contact our Help Center directly, our team will be happy to support you.
Todo ha ido genial
Todo ha ido genial, las zapatillas son fantásticas y el envío ha sido rápido y y todo muy bien!
12. maj 2026
Besvarelse fra Vibram
Thank you for the five stars, Ana. We appreciate it.
El tallaje de las V soul no es…
El tallaje de las V soul no es correcto. Su tabla de tallas está muy lejos de la realidad. La seguí para hacer la compra y el zapato es enoooorme. hace 7 días que les escribí y no me han contestado aun.
Para la devlución no solo tienes que hacerte cargo del coste (lo avisan en la web) sino que tienes que encargarte tu de buscar una empresa de reparto. que por cierto: me han cobrado 15€ de gastos de envío por la compra y para devolverlo Correos (españa) me cobra 10€ por enviarlo de vuelta a Italia... NO RECOMIENDO NADA ESTA TIENDA ONLINE.
7. maj 2026
Besvarelse fra Vibram
We’re sorry for the inconvenience. When opening a support ticket, please make sure to always include your full and correct shipping address, along with all the relevant order details, so our Customer Care team can assist you as quickly and accurately as possible. Your ticket has been updated.
Se rompieron a los 20 minutos
Tardaron lo suyo en llegar, tal como llegaron se las probó y se rompieron, se en la parte del dedo gordo se descosio un poco. Ahora no se que hacer, no se quien responde a esto. Para el precio que tienen podrian haber durado mas de 20 minutos. Pésimo producto.
11. maj 2026
Besvarelse fra Vibram
We’re really sorry to hear about your experience and the issue you encountered. If you haven’t already done so, we kindly ask you to contact our Customer Care team via our help center so they can assist you directly and find the best possible solution as quickly as possible. We’ll be happy to help.
Terrible Service
I paid for expedited 2 day shipping. It took over a week for it to be delivered and once delivered the package was open!!!!!
11. maj 2026
Besvarelse fra Vibram
We regret that the delivery from the courier took longer than expected, and the package arrived open. We'll investigate this issue. Please check your email, we have also sent you a direct message regarding this order.
facil y rapido vosotros pero el…
facil y rapido vosotros pero el servicio de entrega muy mal
11. maj 2026
Besvarelse fra Vibram
Thank you very much for your feedback, Tomeu.
Timely deal
Timely deal, reasonable price and shipping. Can’t wait to get out on the water with my new aqua shoes.
11. maj 2026
Besvarelse fra Vibram
We're happy to hear that you received a timely deal at a reasonable price! We hope you enjoy your new aqua shoes out on the water.
The speed of the shipment.
11. maj 2026
Besvarelse fra Vibram
We're happy our fast shipment met your expectations. Thank you for your feedback, it is appreciated.
Horrible customer service & horrible…
Horrible customer service & horrible sizing. This is the second time i order Vibrams & the sizing is off because i went off of the sizing guide. Also need to return my recent order & it is seeming impossible to do so
11. maj 2026
Besvarelse fra Vibram
Thank you for reaching out, our customer care contacted you. Thank you for your patience.
Besvarelse fra Vibram
Thank you for writing to us, Andrés. We see from the tracking that you requested the delivery to a pick up point but it was not possible for the courier to deliver. The parcel is coming back to us. To make sure we can assist you as quickly and accurately as possible, we kindly ask you to submit your request through our Help Center. Please make sure to fill in all the required details, as this helps us prioritize your ticket correctly and provide the best support.
If you already opened a ticket, no worries, our team will get back to you as soon as possible. Due to high volumes, response times may be slightly longer than usual, but we’ll make sure to assist you.
The website was easy to navigate and…
The website was easy to navigate and use. The return process was easy as well.
8. maj 2026
Besvarelse fra Vibram
We're happy to hear that our website was easy to use and the return process was simple. Thank you for your positive feedback.
Easy to order and quick delivery
10. maj 2026
Besvarelse fra Vibram
Thank you for the feedback, Maureen.
They flopped
Inconsistent sizing makes it impossible to choose a correct size and return policy is very confusing and unfair. I don't recommend buying if you cant physically try them on
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vibram
We appreciate your feedback and time, we'll review these issues to improve our customer experience. In the meantime, feel free to countact our customer care if you need assistance.
Besvarelse fra Vibram
Thank you for reaching out, Sarah. We confirm we have responded to your emails, please check your inbox (even the spam folder). You can also open a ticket via our help center.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.