Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Viator emailed us tickets with a 4 o’clock tour schedule. The local Guide said 230. Viator continued to email us indicating our tour was 4 o’clock even after we missed our tour.Due to their contradictory tour time we missed a once in a lifetime tour of a historic church. They refused to refund our full ticket price or have us rescheduled. Would never use them again. They don’t. stand behind their product. Buyer beware.
Very fraud company. Do not opt under any circumstances. They will take the booking and payments too. Later they do not provide any details of contact. We waited for 3 long hours to connect with them. We had no clue about whom to contact and which location to wait. After a long struggle we were able to connect to 1 person who mentioned that our tour advisor is unwell and we will cancel it. After that I am not getting any refund or even the response. HIGHLY NOT RECOMMENDED. BE CAREFUL.
We booked a Vatican museums, Sistine chapel & St Peters Basilica guided semi private tour for €140 p.p. starting at 8am.
Entry into museums was speedy & what we hoped for but from there onwards disappointments started to accelerate. We expected to move quickly to the Sistine chapel due to early start allowing us to beat the queue but we spent too long at the museum so that once getting there it was very busy. We were told that the basilica was not on tour today since it had been closed for pilgrims from Naples & Hannover. We would have not booked this tour if we would have known this fact; we booked the tour about 2 weeks ago and could have cancelled 24h before the tour.
The tour operator should have known that the basilica would be closed and should not have offered this tour.
We contacted the tour operator asking for a partial refund but the operator refused due to T&C’s.
This operator has not met their obligation and counts on people not taking legal actions due to relatively low value compared to legal costs.
We cannot recommend them based on our experience and feel completely ’ripped off’.
Booked Fast Track Immigration Departure with these people for Phuket International Airport. The paperwork I received was all about fast Track Arrivals till page 3. Totally irrelevant till then. Page 3 told me my name would be on a board outside the entrance at Gate 3. There was absolutely nothing regarding a time frame for the service.
There was no sign at Gate 3, instead I had to find the Coral Lounge Booth inside the terminal, take myself to check in and eventually told I could not be serviced because the timing was incorrect.
A total rip off and I personally would not trust these people at all.
Kaoke Tanigawa from Japan Guide Agency booked through ViaTour. She was superb! Excellent English, personable, funny and pre-researched the special shopping we wanted, and had it all sorted. Covered most of Osaka, and magnificent lunch with her.
Take a bow, all of you!
The worst tour we have ever done. Booked Auschwitztour. It was rushed, couldn't understand the guide and too many people in the group.
Could not acquire tickets for the Ann Frank house in Amsterdam. On line prices, if I could obtain them were 32 Euros for 2. Viking suggested Viatour. Viatour had tickets for $504.00. What a rip.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
