Viaggiare Rent - Venezia Anmeldelser 511

If I could give this company a zero , I would. Horrific rental experience at Verona last summer. My husband and I arrived with our two young children all excited to collect car hire at the Viaggiare Rental desk and firstly we waited in a queue with all the other holiday makers. Eventually a young lady appeared from behind the counter and then what amazed us was that all the families and couples that were there were all refused car hire saying that they booked incorrectly and when it came to our turn, the lady at the desk said we were booked on the wrong date. After much arguement, she later said ok, she was wrong, then refused our credit card sating it had not enough validity on it. I think only one group were successful with their booking. We went accross the hall to another car hire company and they could not have been more helpful , so I would advise everyone to not book with Viaggiare rental as they never even gave us our booking deposit back. Horrible start to a holiday

I dont recommend. I felt cheated. The clerk issued longer period than i asked, I did not check all details and they did not want to return the money. I explained them it was not car returned earlier -we would not order for longer becuase next day we had a flight back, but still they did not want to return money for days not used. Not fair at all. And they were angry that I asked for proper settlement

Credo per esperienza che ha subito mio figljo, alla consegna del veicolo per un graffio inferiore a cm 5, si possa trattenere 700 euro, mi sembra una somma eccessiva. Un furto.

I booked a car several months in advance for a long weekend in the Province of Venice. Upon arriving at the Viaggiare Rent check-in desk, I was informed by the customer service representative (possibly the owner) that I would not be permitted to collect the vehicle because I did not have a physical credit card. I had my card available digitally on my phone and sufficient cash to cover any charges; the deposit required was only €150.

I explained that I had rented vehicles in this manner previously without any issues, and that I had exchanged emails regarding my reservation in which no mention was made of the requirement for a physical credit card. If this condition is so essential, it should be clearly highlighted in the same way as the driving licence requirement.

In response, the representative spent several minutes attempting to locate the relevant clause in the contract, stating that he had written it himself. This did nothing to resolve the situation and ultimately left me stranded at the airport at nearly 11:00 pm without a vehicle.

As a result, I was forced to pay €350 to hire a car from another rental company, which was my only available option at that time.

This experience was extremely frustrating and unacceptable.

Aeroporto di Venezia ore 10.30 di domenica mattina
8 Marzo 2026.
Trenta minuti e più di attesa per il ritiro delle chiavi del veicolo, altri 10 minuti per raggiungere l'autovettura (con cambio automatico al posto del richiesto manuale). Al parcheggio P6 per la consegna dell'auto non c'era nessuno, tranne un fiat ducato o similare con il portello laterale aperto con la scritta "viaggiare rent" al cui interno c'era tanto disordine da fare paura, sembrava fosse scoppiata una bomba all'interno. Ho aspettato diversi minuti affinchè arrivasse qualcuno che mi consegnasse l'auto e mi spiegasse come utilizzare il cambio automatico, ho sempre avuto auto con cambio manuale, alla fine per disperazione ho cercato l'auto da solo tra quelle presenti nel piazzale P6 individuandola attraverso la targa, e dopo altri dieci minuti di attesa, ho telefonato a mio figlio, che mi ha dato tutte le spiegazioni del caso sull'utilizzo del cambio automatico, solo dopo ho messo in moto e sono partito in sicurezza, nel frattempo avevo perso più di un'ora. L'auto dentro era pulita ma fuori assolutamente no.
Alla riconsegna dell'auto dopo 6 giorni, prevista per le 17.00, ho parcheggiato il veicolo al parcheggio P6, come da indicazioni, naturalmente furgone chiuso e nessuno in vista, quindi mi sono recato al primo piano, per la riconsegna delle chiavi, risultato...sportello chiuso con la scritta in inglese torno subito e un numero di telefono, aspetto 5 minuti, chiamo il numero, mi risponde un ragazzo, alla fine ho messo le chiavi dell'auto in una cassette delle lettere della saracinesca del punto viaggiare rent. Non penso mi rivedrete ancora.

ho noleggiato una macchina presso questa agenzia all'aeroporto di Venezia lo scorso weekend , la macchina aveva già parecchi danni alla carrozzeria, non pulita e in cattivo stato; ingenuamente ho controllato in modo veloce il contratto , alla consegna hanno guardato i danni e ancora ingenuamente ho detto che mancava anche un pezzo di plastica all'interno , purtroppo non era stato segnalato , mi dicono non si preoccupi e ieri ho ricevuto una fattura e un addebito di 100 EURO per questo pezzo di plastica che in internet ne costa 25 EURO e per un danno che non ho causato.
direi ladri e approfittatori

Don't dare to be held up at passport control. No refund, no option to get the car. I feel scammed.
They clearly could have done something. On occasions you have to queue longer than an hour.

Edit: as stated in the review, the one hour policy is ridiculous, considering the rental is on an airport where your customers have no control over their arrival time.

We were charged a significant amount on our credit card without justification after renting a vehicle from Viaggiare Rent, and based on our experience, I cannot recommend this company.

We rented a van from Viaggiare Rent at Venice Airport. The vehicle was handed over to us in an extremely dirty condition, both inside and outside. Due to the poor cleanliness, it was practically impossible to properly verify the vehicle’s condition at the time of pickup.

When returning the vehicle, we explicitly offered the on-site representative of Viaggiare Rent the opportunity to inspect the car immediately. This was declined, and we were instructed to simply return the keys, with the explanation that the vehicle would be inspected later. No inspection was carried out in our presence, and no issues or damages were mentioned at the time of return.

Despite this, Viaggiare Rent later charged us for alleged damages that we did not cause and could not have caused. The most serious alleged damage concerned the windshield. We did not observe any damage to the windshield during the rental or at the time of return, yet we were later informed that the damage was supposedly so severe that the entire windshield would need to be replaced. This was the largest single charge.

In addition, the mileage reported after the rental does not match reality. We calculated our actual route afterward and drove at most approximately 400 km, yet the company claims that we drove 909 km. This does not correspond to our actual driving and raises serious concerns about the accuracy of the company’s post-rental documentation and the reliability of the damage claims.

We submitted a formal complaint and a detailed response to Viaggiare Rent. The company’s reply was disappointing: instead of addressing the substance of our complaint, it relied solely on general contractual clauses. Viaggiare Rent failed to address the return procedure, the poor cleanliness of the vehicle at pickup, the alleged damages which we did not cause (including the windshield), or the incorrect mileage recorded after the rental.

The matter is now being taken forward through official channels.

Update (dated 30 January 2026):

The company has replied to this review with a generic message asking us to contact customer service. However, we would like to clarify that we have already contacted the company and submitted a written complaint regarding this matter.

Despite this, the company has not responded to the complaint or to our subsequent messages, nor has it addressed the questions or issues we raised. At this point, the company is not responding to our communications at all, and there is no indication that they are genuinely willing to investigate or resolve the matter.

The generic reply posted on Trustpilot therefore does not reflect the actual situation, in which the issue has already been formally brought to the company’s attention without receiving a substantive response.

For this reason, the matter is now being pursued through official channels.

Update (dated 6 February 2026):

The company took a full five days to respond to our previous message sent to them, yet still failed to address the substance of our complaint. Their response did not deal with the issues we raised, but instead once again relied solely on general Terms and Conditions.

In this case, the Terms and Conditions are being used to justify a credit card charge regardless of how the vehicle return and inspection were actually handled. Our actual questions remain unanswered.

Unfortunately, this reinforces the impression that the company is either unwilling or unable to handle the matter on a case-by-case basis, and instead refers to contractual clauses in a routine manner while the reported discrepancies are left entirely unaddressed.

La macchina veramente basica; la pulizia non veniva fatta da un po'. Tuttavia... il prezzo pagato è stato molto basso e quindi... bisogna considerare tutto!
Nel complesso, noleggerei ancora con Viaggiare Rent a Venezia aeroporto

Ottimo prezzo e servizio ineccepibile

Abbiamo dovuto prendere una macchina all'ultimo momento e la disponibilità è stata molto rassicurante.

Thanks to Simone, was the person that gave the keys to us at the airport desk. In general terms when I travel ,the part I hate the most is dealing with the stuff of the rental companies, but in that case was a lovely experience. Simone was very nice, explaining everything calmly . Definitely I would recommend your company ,at least at Marco Polo airport. Just wish all the stuff is friendly like him in the other airports. I will keep u updated 😊

Personale gentile e cortese e molto professionale. Auto ok e servizio ottimo sia al ritiro che alla consegna dell’auto

Auto in ottime condizioni, procedure veloci...

Ottima esperienza

Esperienza pessima. L'aereo arriva in ritardo e danno la colpa a me. In parcheggio hanno 2 misere panda( sporche) e non hanno l'auto per la quale ho pagato. Mi dicono di presentare un ricorso e lo faccio il giorno successivo al noleggio. Mi rispondono che non accettano il ricorso. Ma nelle loro condizioni c'è scritto che il ricorso deve essere fatto entro 5 GG dalla data di consegna. La sconsiglio vivamente anche per le scarse qualità dei veicoli e della pulizia degli stessi. Cercare di risparmiare porta a prendere bisoni come questi. Aspetto che mi contattino.

Gentilezza e chiarezza nel rapporto commerciale

Booking veloce e stress free. Servizio al cliente disponibile, informazioni sempre chiare e il package gold é ottimo e ad un prezzo competitivo. La migliore car rental service di Venezia!

Ottima esperienza vettura nuova e pulita personale gentile e molto cordiale