This will be my fourth new Volvo in 18 yrs (V70, XC60, XC40 and now another XC40). I can’t fault their reliability and professional customer service offered by the dealerships. James at Vertu has be... Se mere
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Friendly , professional service from start to end. We had researched the car model and build we wanted , George was knowledgeable , offered us a test drive, and kept us up to date with our cars progr... Se mere
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Excellent service buying an EX30 at Volvo Exeter. George listened to what we wanted and provided all the information we needed without being overbearing. Test drive organised quickly. Handover was com... Se mere
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Lovely people, everyone kind considerate and totally helpful, with every aspect of purchasing a vehicle. I had wants and NOT wants and everyone was fulfilled. Great explanation with test drive, w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Volvo Exeter
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Waterbridge Court, Matford, EX2 8ED, Exeter, Devon, Storbritannien
- 0330 012 2170
4,5
Fremragende
51 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent staff and customer service.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
This will be my fourth new Volvo in 18…
This will be my fourth new Volvo in 18 yrs (V70, XC60, XC40 and now another XC40). I can’t fault their reliability and professional customer service offered by the dealerships.
James at Vertu has been a delight to deal with. The whole purchase including part exchange, 0% finance, specification selection etc has been seamless and extremely efficient. Thank you from a very happy customer.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for your continued loyalty and for taking the time to share such a wonderful review. Purchasing your fourth Volvo with us over 18 years is truly appreciated, and it’s fantastic to hear how highly you regard both the reliability of the vehicles and the service provided.
We’re delighted that James made your most recent experience such a positive one. It’s great to know the entire process — from part exchange through to finance and selecting the perfect specification — was seamless and efficient. He’ll be very pleased to hear your kind feedback.
Thank you again for your support, and we hope you enjoy every moment in your new XC40. We look forward to welcoming you back again in the future.
Kind regards,
Keith
The service was great,they are very helpful and friendly
The service was great,they are very helpful and friendly.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you received great service and found the team helpful and friendly throughout your visit. Your kind words are truly appreciated.
Kind regards
Dawn
Great Service
Friendly , professional service from start to end.
We had researched the car model and build we wanted , George was knowledgeable , offered us a test drive, and kept us up to date with our cars progress. We never felt under pressure to upgrade but were given information on our choices of purchase finance and insurances.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi Janet,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such friendly and professional service at Vertu Volvo Exeter from start to finish.
It’s great to know that George was knowledgeable, offered you a test drive, and kept you well informed throughout your car’s progress. We’re especially pleased to hear that you never felt under pressure and that clear information was provided to help you make informed choices around finance and insurance options.
Your feedback is really appreciated and will mean a great deal to George and the whole team. Thank you again for choosing Vertu Motors.
Kind regards,
Liza.
Great customer service from all staff
Great customer service from all staff. Professional atmosphere and look to the dealership. Great value vehicle.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for sharing this great feedback. I’m really pleased to hear you found the customer service strong across the board, and that the dealership felt professional and welcoming. It’s also wonderful to know you’re happy with the value of your new vehicle.
Many thanks,
Chloe
Lovely people
Lovely people, everyone kind considerate and totally helpful, with every aspect of purchasing a vehicle.
I had wants and NOT wants and everyone was fulfilled. Great explanation with test drive, what buttons do what, set my phone up, put my seat so I am comfortable, could not have asked for anything more.
Love the car.
Even sorted my loan, Natwest bank useless I didn't want to use a fiance company, but all good sorted in less than half an hour.
Totally NOT mechanically minded, so much appreciated. Excellent service definitely returning when the time comes. Oh and coffee ☕️ is good 👍 it's a 10++++++ from me.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Good afternoon Shirley,
Thank you for such a wonderful review. I’m really pleased to hear how supported and looked after you felt throughout every stage of your purchase, from understanding the car and the test drive to getting set up comfortably and connected before driving away. It’s great to know the team listened carefully to what you wanted and made everything clear and stress‑free, especially if you’re not mechanically minded.
I’m also glad everything was sorted quickly with the loan and that you’re loving the car (and the coffee too!). We really appreciate your kind words and look forward to welcoming you back when the time comes.
Kind regards,
Dean
The buying and trading in of our old…XC60
The buying and trading in of our old car was so easy to do . No pressure was put on us to do a deal, which meant it was our own decision. Thank you Harrison for all your help.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Dear Nigel,
Thank you for taking the time to share your feedback. We’re delighted to hear that buying your new car and trading in your old one was such an easy and relaxed process.
We’re especially pleased to know that you felt no pressure and were able to make your decision in your own time — that’s exactly the kind of experience we aim to provide. Your kind thanks to Harrison are very much appreciated and will be shared with him and the team at Volvo Exeter.
Thank you again for choosing us.
Kind regards,
Liza
Professionally dealt with by Caitlin…
Professionally dealt with by Caitlin that made the stressful process of buying a new car so much easier!
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you very much for your feedback.
We’re pleased to hear that Caitlin provided such a professional level of service and helped make what can often be a stressful process feel much easier. Ensuring our customers feel supported and confident throughout their purchase is extremely important to us, so your comments are really appreciated.
Thank you again for choosing us, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
Keith
Excellent service buying an EX30 at…
Excellent service buying an EX30 at Volvo Exeter. George listened to what we wanted and provided all the information we needed without being overbearing. Test drive organised quickly. Handover was complicated by DVLA problems but George and the team put themselves out to get the car to us as soon as possible, including weekend working.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you received excellent service when purchasing your EX30 at Volvo Exeter. It’s great to know that George listened carefully to what you wanted, provided all the information you needed in a clear and balanced way, and arranged the test drive promptly without being overbearing — exactly the experience we aim to deliver.
We also really appreciate your understanding regarding the complications caused by the DVLA issues. While circumstances like these can be challenging, we’re pleased to hear that George and the wider team went the extra mile to get the car to you as quickly as possible, including giving up their own time over the weekend. That level of commitment means a great deal to us.
Your kind comments will be shared with George and the team, and we thank you again for choosing Volvo Exeter. We wish you many happy miles in your new EX30 and look forward to supporting you in the future.
Kind regards,
Keith
My purchase of my first electric car…
My purchase of my first electric car has been a bit bumpy but the team at Vertu Volvo have been very helpful.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for sharing your feedback. While we’re sorry to hear that your first electric car purchase has had a few bumps along the way, we’re really pleased to know that the team at Vertu Volvo have been helpful and supportive throughout. Making the transition to an electric vehicle can come with new challenges, and we’re glad the team were there to assist you. Your comments are very much appreciated, and we hope you continue to enjoy the benefits of electric driving.
Kind regards,
Keith
Great experience buying a new car with…
Great experience buying a new car with Volvo at Exeter. Would definitely recommend.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi there,
Thank you for taking the time to share your review. We're really pleased to hear you had a great experience buying your new car with Volvo in Exeter. Your recommendation means a lot to us and to the team there.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Just found out after taking apart my…
Just found out after taking apart my car to check the cabin filter that it hasn't been replaced in over 5 years and I had a service on July of the year before saying the cabin/pollen filter looked ok
Very disappointed and angered by this as I paid for a major service and didn't receive this.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ML2403 Kind regards, Matthew.
Fabulous customer support
Fabulous customer support. The team at Vertu Volvo Exeter went above and beyond to support my purchase of a new car. Thank you everyone.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Good afternoon Tracey ,
Thank you for taking the time to share such lovely feedback. I’m really pleased to hear the team at Vertu Volvo Exeter went above and beyond to support you with your new car purchase. It’s fantastic to know you felt so well looked after throughout the process.
Your kind words mean a lot, and I’m sure the whole team will be delighted to hear them.
Kind regards,
Dean
Volvo XC60
A solid 5 star experience at Volvo Exeter - Friendly team and a great car. While the overall process was positive, I think a couple of areas like communication clarity could benefit from some fine tuning, the team want the best for you and i would happily recommend them.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi John,
Thank you for your solid 5-star review. We're delighted to hear that you had such a positive experience at Volvo Exeter, and it’s great to know you found the team friendly and are pleased with your new car.
We also appreciate your constructive feedback regarding communication clarity. Insights like yours are really valuable and help us fine‑tune the experience we offer. The team are always striving to deliver the very best service, and your comments will certainly support that.
Thank you again for your recommendation — it means a lot to us.
Kind regards,
Liza
Outstanding From start to finish of buying a brand…
From start to finish of buying a brand new Volvo EX40 from Vertu Volvo Exeter was seamless. They where extreamly helpful in answering any questions we had. A special thank you to Craig and team especially Harrison Dibble who made our experience one to remember for all the right reasons. His knowledge of the whole process was second to none . The customer service from picking the car up and after sales has been faultless. I can recommend buying a car from Vetu Volvo Exeter. Thank you to all concerned.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi Mr Cripps,
Thank you for leaving such an excellent 5‑star review. We’re delighted to hear that your experience of buying a brand‑new Volvo EX40 from Vertu Volvo Exeter was seamless from start to finish. It’s wonderful to know that the team were able to answer all your questions and provide the high level of support you were looking for.
A special thank you for recognising Craig, the team, and especially Harrison. His knowledge and professionalism are qualities we’re incredibly proud of, and he’ll be thrilled to hear that he made your experience memorable for all the right reasons. We're also pleased to hear that both the handover and after‑sales service have been faultless.
Your recommendation means a great deal to the team at Volvo Exeter. Thank you once again for your kind words, and we hope you enjoy every moment in your new EX40.
Kind regards,
Liza
Collecting my new car was easy
Collecting my new car was easy. James went through all of the e-paperwork simply and made sure I was happy with the all of the options. He also went through some of the new controls before I drove it away.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi Mandy,
Thank you for taking the time to leave such a lovely 5‑star review. We’re delighted to hear that collecting your new car was an easy and smooth experience. It’s great to know that James guided you clearly through the e‑paperwork and ensured you were happy with all the options available. His time spent walking you through the new controls before you drove away is exactly the level of care we strive to offer.
We really appreciate your feedback and hope you enjoy every moment in your new car.
Kind regards,
Liza
Seamless and easy collection of new car…
Seamless and easy collection of new car made easy by the staff.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that the collection of your new car was seamless and easy, and that our team at Vertu Volvo Exeter helped make the process smooth from start to finish.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
Made to feel welcome from the outset
Made to feel welcome from the outset. (Receptionist smiled and gave me coffee and discussed the weather!)
Harrison (salesman) was excellent in every respect and really knew the car and systems. Follow through good and car presented in 1st class order.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Good afternoon Sidney,
Thank you for taking the time to leave such a thoughtful review. I’m really pleased to hear that you were made to feel welcome right from the outset — a warm greeting, a smile, and even a chat over a coffee really do set the tone.
It’s great to know that Harrison was excellent throughout. His knowledge of the car and its systems clearly made a strong impression, and I’m glad the follow‑through matched that same high standard. Hearing that your car was presented in first‑class condition is the icing on the cake.
Your feedback means a lot to the team.
Kind regards,
Dean
A stress free experience at Volvo…
A stress free experience at Volvo Exeter. All of the staff were brilliant; a particular thank you to George CleelandSmith, Taylor and Darren. There was no pressure just lots of information and advice. George spent several hours with me and then provided excellent backup care after I had purchased my car. I would recommend Vertu Exeter without reservation if you're looking for a new or used Volvo.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Good afternoon,
Thank you for sharing such a fantastic review. We’re delighted to hear your experience at Volvo Exeter was completely stress‑free and that the whole team made such a positive impression.
Your kind words for George, Taylor and Darren are truly appreciated — George will be especially pleased to know his time, support and aftercare made such a difference.
We’re thrilled you’d recommend Vertu Volvo Exeter without hesitation and really appreciate you choosing us.
Kind regards,
Kerry
I like Volvo and this dealership…
I like Volvo and this dealership treated my dad with respect and were very helpful when he was buying his new XC60. But he had problems with his parking sensors one of them was faulty they sorted this under warranty which was good of them 2 months before his warranty expired 2 more senses went wrong but he didn’t report it until after. I told him to let them know that it’s the same set of sensors on the rear. To let them know when they started playing up they didn’t want to hear it. Out of warranty means £££££. The tried to offer him £600+ billion for sorting two faulty sensors on the same wiring loom as the previous one that went faulty. Safe to say he won’t be renewing his car as a Volvo.custome service went downhill then.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volvo Exeter
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide your fathers name and registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPPE1402 Kind regards, Dawn
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