Vertu Motors - Volkswagen Leeds Anmeldelser 

The salesman, Shane Gough, obviously has a job to do which he carried out in a very professional, yet friendly manner from start to finish. As a previous lapsed customer, Shane helped restore my faith in the Leeds VW branch. I would certainly recommend the branch to friends & family. Well done!

Well looked after from start to finish,kept up to date with everything until we drove our new id3 away….special thanks to Alex who went beyond to ensure everything went as smoothly as possible

Shane was great

The whole experience was pain and stress free and special thanks goes to staff member Helen Angood for ensuring all went so smoothly.

Everything is expected from the dealership really helpful delighted with the car

I honestly couldn’t be happier with my experience — it was smooth, stress-free and completely hassle-free from start to finish.

From the moment I arrived, I was welcomed by Alex, who handled everything for me. She was absolutely amazing — professional, patient, polite and genuinely supportive throughout the whole process. She kept me updated every step of the way, explained everything clearly, and made sure I felt comfortable and confident with everything.

What really stood out was how much she cared about making sure everything went perfectly. Nothing was too much trouble, and she went above and beyond to make the experience easy for me.

I can’t thank her enough and would highly recommend her to anyone. Exceptional service.

She definitely deserves to be recognised. Many thanks alix

I can’t thank Kane, Kirstie and the rest of the team at Leeds enough. No question was left unanswered, the help and advice has been amazing throughout. After being left with a short time scale of finding a new car, Kane reassured me and took every stress I had on and found me exactly what I wanted. Thank you so so much!

Easy to access, very clean and presentable showroom.
We received pleasant and efficient service from Alex.
Although we didn't buy the car we anticipated purchasing, we are pleased with the alternative suggested by Alex.

The process from start to finish was so easy & quick to get our new car sorted . Helen was amazing i would highly recommend to anyone using this branch , she kept us in the loop & was so helpful throughout. Great experience !!

Thank you Vertu Motorw Leeds. I bought a car yesterday from Shane Gough in Leeds branch. The sale went smoothly Shane knew what was looking for and contacted me once he found a car. The car was transferred to Leeds and it was an easy process. Great communication and a great car buying experience. I part exchanged my car and was offered a good offer. Lovely to meet the manager she introduce herself and thank me for the purchase. Before i left Shane showed me all the features of the car. Thanks again for a lovely relaxed experience for buying my car, I was given lots of information allowing me to make my options. I left with a lovely new car and felt the process was clear and I was well informed with great communication throughout. Thanks again.

Great experience from start to finish with Alex at Vertu Leeds - Everything was clearly communicated and made the process easy

I recently visited VW at Elland road. I was looking to trade in a rarely used second car for a small first car as my eldest is taking driving lessons. The first time I visited I was lucky enough to be introduced to Ben, my sales contact. Ben was genuine, helpful, honest and we had a good chat about my requirements. We couldn’t come to an agreement and left it at that. No pushy sales or drama.

After seeing another car on auto trader and contacting Ben we had another sit down and thanks to Bens persistence and ability to broker a deal all parties are happy with; my eldest now has a new car.

Ben was also kind enough to help with the surprise presenting of the car. First class service all round.

If you’re going to VW leeds at Elland Road. Ask for Ben.

Ben gave exceptional service
Very knowledgeable
Very polite Nothing too
Nothing too much trouble Customer
Customer service 101%

My experience was very smooth from start to finish thanks to Ben who was both professional and friendly. Thanks again!

Excellent experience buying a new car at VW Leeds. Darren was fantastic - he listened to what I wanted and gave excellent advice without being pushy. I traded in my old car and got a good price on that too. I collected my new car last week and I am thrilled with it. Thank you!

Great sales support from Darren and Dan while i was looking for a car and throughout the sales. Really happy with my new car and excellent service provided by Vertu throughout the sale

Karolina has been amazing throughout the process of purchasing a new vehicle. She has done a great job of explaining the cost, the vehicle specifications and the delivery date.

Nothing has been too much for her and her client care skills are of the highest level. I have had a slight issue with the camera since purchase and she has called me and kept me updated as to the process of getting it looked into. Nothing is to much for her when dealing with a customer and she is a credit to Vertu.

I would never hesitate in recommending her to others as she is warm, friendly and clearly cares about her job and most importantly the customer.

Karolina is one of the nicest sales people I have ever dealt with and my experience has been top notch throughout. Thank you again.

From making contact with Helen at Vertu to delivery of vehicle, all within 4 days. Great experience, Helen always available (even on her day off), fulfilled all promises and car delivered as per spec. Can recommend Vertu Leeds and if you get the chance buy your car from Helen.

New Experience- 05/02/26 - 22 times the emergency brake assist has activated.

The emergency brake assist activated again. No obstructions, no hazards and no third party involvement.

I was travelling at approximately 15mph entering a car park and it just activated all of a sudden.

Again, clear evidence that the car is faulty, dangerous and unsafe and not fit for purpose.

This is TWENTY-TWO times now since March 2025.

The fault doesn’t show on inspection so it will continue to happen.

The car is littered with faults and there are multiple emergency recalls on the VW ID range because their software / hardware systems are not fit for purpose.

Vertu Motors refuse to help and take any responsibility to end my lease and take the car off the road. The lease was organised and arranged through their Leeds VW branch, so they have a responsibility to help me. Even two of their staff have told me the there are a lot of faults with the VW ID range. They have been multiple emergency recalls for the VW ID cars.

They are happy for me to continue to drive a car that has previously caused me and my son injury, multiple times. They said the EBA activating for no reason is normal and I just have to put up with it for another 3 years!

I’m now having to submit them a letter of action before seeking legal action as they have mis-leased me a car that is not fit for purpose and is not of a good standard of quality and they are being negligent.

Again, I have had no contact with them after my previous review when I was told their management team would contact me.

Again, this is causing me severe stress and anxiety. I’m being ignored and treated as a liar. It has already caused me and my son injuries. They do NOT care about their customers and have fallen far short of their customer policies.

Darren made buying a car easy and no nonsense, really appreciated the approach, and time spent supporting me to make the right decision on a car that suits me. Was the best, easy going car purchasing experience i have had.