Buying a car from Vertu Knaresborough so was made so easy. John was really helpful and made sure that every detail was covered. I would most definitely recommend buying a car from here. Thank you very... Se mere
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Lokation
Skift lokationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantl... Se mere
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We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us... Se mere
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A positive experience at Harrogate Vertu…from beginning to end. Bilal was polite, personable and positive. He explained the intricacies of the vehicle carefully and took me for a Test Drive. Peter... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Volkswagen Harrogate
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, Storbritannien
- 0344 659 8177
4,7
Fremragende
118 anmeldelser
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Har besvaret 96 % af deres negative anmeldelser
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Not the great garage it was
I have used this garage for years, and usually everything is first class, however, this time, things were very different.
I used the self check in and obtained the keys for the loan vehicle. Please note there was no check done on the fuel level or state of the car before you sign for it. THIS SHOULD BE MADE AN OPTION !!
Having already explained the problem, and showing the receptionist the video of the sound the vehicle makes, I left.
I received a call to say that they could not replicate the noise and that the car was ready for collection.
The reason I write this review is because I had already told the garage the noise is so infrequent, they would not be able to replicate it. I did not receive any evidence that they had carried out the visual health check, nor did I receive a video of the vehicle on the ramp having said check. The noise sounds like someone outside your house drilling - and that by looking under the car, I would have hoped a loose panel or belly pan would have been found top cause the noise.
When I returned the car the receptionist checked the car, and I was asked to put more fuel in it. I had already put £15.00 in it, and only travelled 30 miles. Looking at the paperwork now, the car fuel level was shown at half a tank when I got the car, which was not the case, but as there is no pre check before i signed for it, already it is too late. Only of production of receipts to the value of £15.00 would she "let me off on this occasion" - just pure rudeness.
I asked if the key fob battery had been replaced, to which she pressed the button and said "yes, because the light is flashing" - there were no notes on the report to support this battery had been replaced.
It will be along time before I visit this garage again, and I will make a point of checking over the temporary car before I sign for anything.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2OA2608 Kind regards, Keith
Buying a car from Vertu Knaresborough…
Buying a car from Vertu Knaresborough so was made so easy. John was really helpful and made sure that every detail was covered. I would most definitely recommend buying a car from here. Thank you very much for you help!
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi Aimee,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that buying your car from Vertu Volkswagen Harrogate was made so easy and straightforward. Providing a smooth and stress-free experience is exactly what we strive for, so it's wonderful to know that John helped make the process such a positive one.
We're especially pleased to hear that John was so helpful and ensured every detail was covered. Taking the time to support our customers and make sure everything is taken care of is a key part of the service we aim to deliver.
Thank you also for your recommendation. We'll be sure to pass your kind comments on to John, who will be delighted to hear how much you appreciated his help.
We hope you enjoy many happy miles in your new car and thank you again for choosing Vertu Volkswagen Harrogate.
Kind regards,
Liza.
Everything went very smoothly from…
Everything went very smoothly from choosing the car to pick up. Very friendly and efficient staff.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your kind feedback. We’re delighted to hear that everything went smoothly from choosing your car through to collection, and that the team provided such friendly and efficient service throughout.
It’s great to know you had such a positive experience, and we hope you enjoy your new car.
Kind regards,
Matthew
I would like to express my sincere…
I had an outstanding experience with the Service Department at VW Harrogate, thanks to Hannah Chapman.
When my car developed a fault, the earliest available appointment was over a week away. Normally that would have been frustrating, but I was also recovering from surgery and trying to manage two children during the school holidays, so being without my car for that long would have been incredibly difficult.
Hannah immediately looked for a solution rather than simply telling me to wait. She suggested we leave the car with the dealership, and she would do everything she could to fit it in around other bookings. True to her word, my husband dropped the car off on Tuesday afternoon, and it was diagnosed, repaired, and ready for collection by Thursday evening.
What really stood out was Hannah's communication throughout. She kept me updated every step of the way, was friendly, professional, and genuinely cared about helping. It's rare to receive customer service that feels so personal and proactive.
Hannah is a fantastic asset to Volkswagen. Her compassion, professionalism, and commitment to her customers turned what could have been a very stressful situation into a smooth and positive experience.
A huge thank you to Hannah for going above and beyond. She is a real credit to VW Harrogate, and I hope she receives the recognition she truly deserves.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi Hayley,
Thank you for your fantastic 5-star review!
We’re delighted to hear about the outstanding service you received from Hannah at Vertu Volkswagen Harrogate. It’s wonderful to know that, during what was already a challenging time for you, Hannah went above and beyond to find a solution and ensure your vehicle was diagnosed and repaired as quickly as possible.
The personal care, proactive communication and commitment you describe are exactly the standards we strive to deliver, and we’re thrilled that Hannah was able to turn a potentially stressful situation into such a positive experience.
We’ll be sure to share your kind words with Hannah and the wider team. Thank you for taking the time to recognise her efforts – your feedback means a great deal.
Kind regards,
Kerry
Excellent efficient friendly service…
Excellent efficient friendly service from start to finish.
Helpful knowledgeable staff.
A delight to deal with.
Thank you Freya
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Freya was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Pleasant service experience.
I had my second car service & MOT with Vertu Harrogate this week. Everything went very smoothly, including the drop-off back home in the morning and the pick-up in the afternoon. Throughout the day, Millie kept me fully informed of progress on the service, and altogether she made it a very pleasant experience.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your kind feedback. We’re delighted to hear that everything went smoothly during your service and MOT, including the collection arrangements.
It’s great to know that Millie kept you fully informed throughout the day and helped make the whole experience a pleasant one. I’ll be sure to pass on your kind words to her and the team at Vertu Harrogate.
Kind regards,
Matthew
Absolutely fantastic service from all…
Absolutely fantastic service from all the people at Vertu Volkswagen Harrogate, I would highly recommend this business
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent service from the team at Vertu Volkswagen Harrogate.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
A positive experience from beginning to…
A positive experience at Harrogate Vertu…from beginning to end. Bilal was polite, personable and positive. He explained the intricacies of the vehicle carefully and took me for a Test Drive. Peter printed the paperwork, which was important to me for old fashioned record keeping.
The extremely competitive price caught my eye and the vehicle was just what I wanted.
Thank you team.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience at Vertu Harrogate and that Bilal provided a polite, personable and informative service throughout.
It’s great to know everything from the test drive to the paperwork met your expectations, and that you found the right vehicle at a competitive price. I’ll be sure to pass on your kind thanks to Bilal, Peter and the team.
Kind regards,
Matthew
Nice staff other than the young curly…
Nice staff other than the young curly dark haired woman on front desk, of repairs and accidents team wasn’t very helpful, or nice.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi Lauren. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP03LC2906. Kind regards, Selina
Thank you Vertu (Harroagate)…
Would like to thank Vertu (Harroagate) and especially Bilal who made the experience of buying a car easy and pleasant. The relaxed approach from Bilal made you at ease without any pressure to purchase a vehicle.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi David,
Thank you for your kind feedback.
We’re delighted to hear Bilal made your experience at Volkswagen Harrogate easy and enjoyable, and that his relaxed approach helped you feel at ease without any pressure.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Excellent helpful service throughout…
Excellent helpful service throughout the process and set up on taking delivery.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi Tim,
Thank you for your kind feedback.
We’re delighted to hear you received excellent and helpful service throughout, and that everything went smoothly when taking delivery of your vehicle.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Fantastic service from the whole team
Fantastic service from the whole team, especially Freya, she was so helpful and informative from helping me to pick the right new car and then getting the best out of it by helping me set up the app and going through the functions. Love my new ID3, thank you 🤩
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Good afternoon Jackie,
Thank you for your wonderful feedback, it’s great to hear the team were so helpful and informative and that Freya made everything easy from choosing your car to getting you set up. Enjoy your new ID3!
Kind regards,
Dean
Outstanding customer service
We were welcomed so warmly and given so much time when looking for our new car. The salesperson was exceptionally knowledgeable, friendly and helpful. She spent a lot of time on both purchase day and hand over day making sure we had all the information we needed. The car is outstanding and so was the customer service 5* , I would highly recommend.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Good morning Jillian,
Thank you for your wonderful review. It’s lovely to hear you were made to feel so welcome and given plenty of time to find the right car. Providing knowledgeable, friendly, and thorough support — especially on both purchase and handover — really makes a difference, and we’re delighted this was your experience.
We’re so pleased you’re enjoying your car and truly appreciate your recommendation.
Kind regards,
Dean
excellent pro-active service from John…
excellent pro-active service from John Cheyne ended with us owning a lovely used Golf.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Good afternoon,
Thank you for your review. It’s great to hear that John provided such proactive service and helped you find a lovely Golf. We’re delighted you had such a positive experience.
Kind regards,
Dean
Really happy with the service received…
Really happy with the service received by Vertu Volkswagen Harrogate when purchasing my new Audi Q3 recently. Euan, who showed us the car we'd seen online and took us for a test drive, was nothing but helpful & friendly and Louis, who helped with the finance arrangements, was fantastic also. I am so happy with my new car and would definitely recommend this dealership to anyone looking for a new car.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Good morning Emma,
Thank you for your lovely review. It’s great to hear that you were so happy with the service when purchasing your Audi Q3, and that both Euan and Louis made such a positive impression. Providing friendly, helpful support throughout the process really makes a difference.
We’re delighted you’re enjoying your new car and really appreciate your recommendation.
Kind regards,
Dean
Great service and friendly staff.
Great service and friendly staff.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great experience with Harrogate…
Great experience with Harrogate Volkswagen. We love our new ID3 and were very happy with the service we received from Bilal - thank you very much!
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your kind feedback. We’re delighted to hear that you had such a great experience with Harrogate Volkswagen.
It’s fantastic to know that you’re loving your new ID.3 and that Bilal provided a high level of service to support your purchase. We pride ourselves on delivering a positive and enjoyable customer journey, so your comments are greatly appreciated.
We’ll be sure to pass on your thanks to Bilal — he’ll be pleased to know he made a difference.
Thank you again for choosing Vertu Motors, and we hope you continue to enjoy every mile in your new car.
Kind regards,
Keith
Just very good customer service and…
Just very good customer service and very helpful
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Good morning Cathie,
Thank you for your kind feedback. It’s great to hear you found the service so helpful and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
I had my Polo serviced yesterday
I had my Polo serviced yesterday. I was looked after very well by Hannah - she kept me informed and talked me very clearly through what had been done.
I also particularly appreciate the video visual check I get partway through the appointment.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Thank you for your great feedback! We’re really pleased to hear that you were well looked after during your Polo service and that Hannah kept you fully informed throughout.
It’s fantastic to know she explained everything clearly and made the experience a positive one. We’re also glad you found the video health check helpful — it’s a great way to keep you updated and give extra peace of mind.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Kind regards,
Keith
Richard Fremantle, sales.
Richard Fremantle the sales advisor was very pleasant and informative, he made the whole part exchange so easy and explained everything clearly,he also went through the new car controls in a way that we understood.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Volkswagen Harrogate
Hi Clive,
Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience with us at Volkswagen Harrogate.
It’s great to know Richard Fremantle made your part exchange so straightforward and took the time to explain everything clearly, including the new car controls. We’ll be sure to pass your kind words on to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
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