Really well looked after from the first phone call to purchase. They held the car a little longer than normal for me until I could view it and sent me a good in depth walkaround video in the meantime.... Se mere
Virksomheden har svaret
Lokation
Skift lokationGrimbald Crag Road, St. James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We recently purchased a preowned car from Vauxhall Vertu Motors, Knaresborough, North Yorkshire. All the staff were kind and very helpful. Special shout out to Jack who made sure everything went sm... Se mere
Virksomheden har svaret
I knew the car I wanted & had been looking for quite a few weeks, I saw the car a Nissan Qashqai for sale by Vertu at the Vauxhall dealership in Harrogate & made enquiries,it had all the specificat... Se mere
Virksomheden har svaret
This was my second experience of buying from Vertu Vauxhall Harrogate and I received the same good customer service as I did the first time. My sales rep was Sophie who was new to the role. Her commu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Vauxhall Harrogate
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Grimbald Crag Road, St. James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, Storbritannien
- 0344 659 8430
4,5
Fremragende
54 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All round good experience
Warm welcome, knowledgeable and efficient service without being too pushy.
Would definitely recommend.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for your feedback. We’re delighted to hear that you received a warm welcome along with knowledgeable and efficient service, without feeling any pressure. Your recommendation is very much appreciated.
Kind regards,
Matthew
Just purchased my 6th Corsa from Vertu…
Just purchased my 6th Corsa from Vertu Knaresborough, so I think says a lot.
The whole buying and selling process was quick and easy. Big shout to Richard Harrison who was especially helpful and professional.
Thanks Richard
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Dear B Woodcock,
Thank you for taking the time to share your feedback. Purchasing your sixth Corsa from Vertu really does say a lot, and we truly appreciate your continued loyalty.
We’re delighted to hear that the buying and selling process was quick and easy, and your kind comments about Richard Harrison being especially helpful and professional are very much appreciated. Your feedback will be shared with Richard and the team.
Thank you again for choosing Vertu, and we hope you continue to enjoy your new Corsa.
Kind regards,
Liza
Helpful.knowlegable
Freya was vety helpful.knowlegable and a generally lovely lady.No excessive pressure from her and such a pleasure to deal with.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
We really appreciate your feedback. It’s great to hear that Freya provided a supportive and pressure‑free experience — we’re proud to have her on the team. Thank you for sharing your experience with us.
Kind regards,
Keith
communication not the best and not very…
communication not the best and not very helpful slow to return calls
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3KR2303 Kind regards, Dean
Great staff
Great staff, they couldn't have been more helpful. First class service from the Harrogate vetu vauxhall team.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Hi Christine,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you found our staff so helpful and that you received first‑class service from the Vauxhall Harrogate team. Providing a welcoming and supportive experience is exactly what we strive for, so it’s great to know we delivered that for you.
We really appreciate you taking the time to share your feedback — it means a lot to the whole team.
Kind regards,
Liza.
over the years
over the years, I have dealt with this company for my cars and they always treat their customers in a very professional way.
This time Richard Harrison was very helpful and made the experience easy and trouble free. We also had a very fair part exchange deal.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for taking the time to share your experience. It’s wonderful to hear that you’ve trusted the team with your cars over the years and have consistently received professional service. We’re delighted that Richard Harrison made this visit just as smooth, helpful, and trouble‑free, and that you were happy with the part‑exchange deal too. Your loyalty and kind words mean a great deal to us.
Kind regards,
Chloe
Excellent Service
Excellent customer service especially from Jack Mitchell and Sarah. This is my 4th vehicle from this dealership, long may it continue.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for your excellent review. We’re delighted to hear this is your fourth vehicle with us and that Jack and Sarah have continued to provide the great customer service you’ve come to expect. Your loyalty means a great deal to the whole team, and we’re thrilled to have your continued trust.
Many thanks,
Chloe
The whole pocess from initial contact…
The whole pocess from initial contact to collection of my new car was seamless. The staff were friendly, efficient and very helpful, so I wouldn't hesitate to recommend Volkswagon Harrogate.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Hi Richard,
Thank you for your excellent 5‑star review. We’re delighted to hear that the whole process — from your initial enquiry right through to collecting your new car — was seamless. It’s great to know that our team were friendly, efficient and very helpful throughout your experience.
We truly appreciate your recommendation of Volkswagen Harrogate and are pleased to hear you’re happy with the service you received.
Kind regards,
Liza
Smooth process
My third purchase from Vauxhall and another smooth and quick process from start to finish. Friendly and professional staff
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your third purchase from Vauxhall was just as smooth and quick as the previous ones. It’s wonderful to know the staff were friendly and professional throughout. Your continued trust means a great deal to us.
Kind regards
Dawn
Very good service from start to finish
Very good service from start to finish, I dealt with Paul from the Harrogate show room, very happy with my car and what they offered me for my car, would highly recommend them .
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Hi Sharon
Thank you for your lovely feedback. We're delighted to hear you received very good service from start to finish and that Paul at the Harrogate showroom looked after you so well. It’s wonderful to know you're happy with your new car and with the offer you received for your part‑exchange. We truly appreciate your recommendation.
Kind regards
Dawn
crazy going on.
unprofessional customer service they cant even be bothered to call you back 4 times now the same thing a call back.never happens.
I only wished I had known it would be this complicated.I called 4 times now just to enquire if they would be able to return my mobility car as I am just far to unwell and now having tests for a virus infection.All they need to say is we dont do it or we do but for a charge which I would more likely agree on.
its not rocket science its just called being good at customer service skills They have had the car since 24th Feb and still cant give a straight answere.
mobility are no better either...maybe rethink about renewing..
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JN0703 Kind regards, Matthew.
Stay away from this dealership!
I purchased an MG ZS from Vertu Motors Harrogate on 29 September 2025. Within two weeks, the vehicle developed starting faults which were promptly reported and documented. A repair was undertaken; however, the identical fault reoccurred within three weeks. Additionally, the rear wiper and washer have stopped functioning.
As a professional driving instructor, vehicle reliability is critical. The ongoing defects have significantly impacted my business and income. I was forced to hire a dual-control vehicle due to the vehicle’s failure and delayed return. Despite being asked to provide the hire invoice, reimbursement remains outstanding.
Following the failed repair, I exercised my Final Right to Reject under the Consumer Rights Act 2015 but indicated I would be willing to accept a replacement vehicle as a statutory remedy rather than escalate matters. I requested confirmation within 7 days along with details of suitable replacement vehicles. To date, I have received no response.
The vehicle faults themselves are concerning, but the lack of communication and urgency in resolving the matter has been particularly disappointing. I hope the company now takes meaningful steps to resolve this properly.
If matter is not resolved and Vertu Vauxhall Harrogates management Jonathon Groom and Thomas Weets keeps ignoring my emails then I’ll have no option but take further action and get Motor Ombudsman and finance company involved alongside small claims court to seek reimbursement for outstanding invoice.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
Right from the start Paul was extremely…
Right from the start Paul was extremely helpful and communicative every step of the way with the lease of a new car. The day we came in to sign paperwork we also dealt with Sarah who also helped me with sourcing another car, meaning a double handover! - great service always, have used them for the purchase of my last two cars and would be sure to use them again! - see you in two years!
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Hi Antoinette,
Thank you for leaving such a fantastic 5‑star review. We’re delighted to hear that Paul was so helpful and communicative throughout the entire process of leasing your new car. It’s also wonderful to know that Sarah was able to support you with sourcing another vehicle, making your double handover a smooth and enjoyable experience.
We truly appreciate your loyalty over the years — it means a great deal that you’ve trusted us with your last two cars and already plan to return. We look forward to welcoming you back in two years!
Kind regards,
Liza
ordered a part.
ordered a part.
Git told it would take 4 days.
Been 5 weeks and it is still on order.
When i phone parts department no answer.
So i left messages with reg name and number.
Noone returns my call.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1T2202 Kind regards, Dean
They drop everything to help us
They drop everything to help us! 27 mins before my sons driving test the dash showed air bag fault. Thought it had been reset but it came back
On after a stop to
Have lunch ahead of the test. They drop everything, service reception staff and workshop team were straight on to it. With 2 mins to spare one of the receptionist team arrived with the car ready to go, no warning lights and the car ready for the test! Invoice sent over the net and my sons driving test completed and passed! Amazing effort by the team at the garage and my talented son!
Thank you so much! Amazing service and it meant more to me than you can possibly imagine.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Good morning Joanne,
Thank you so much for sharing such an incredible review. What a moment that must have been — the pressure of a driving test and then an unexpected warning light appearing right beforehand. We’re delighted to hear that the team were able to step in immediately and get everything resolved in time.
It’s great to know the service reception and workshop teams were able to act so quickly, and even better that the car made it back with minutes to spare, ready for the test. Congratulations to your son on passing — what a fantastic outcome all round.
We truly appreciate your kind words, and we’re glad the support meant so much during such an important moment for your family.
Kind regards,
Dean
Great deal
Great deal, everything that was promised was delivered. Thank you
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Good afternoon Damien. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Made to feel welcome
Made to feel welcome. Looked after very well while waiting for finance completion.
Good explanation of where to find things on the dashboard and how to use.
Finally when we were handed the keys to our new car both Paul and the finance lady gave us a lovely send off.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Good morning Angela. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Jai was an excellent and helpful…
Jai was an excellent and helpful salesman and helped to make the whole process of buying a new car as easy as possible. I was pleased to be able to support a local dealer and know that any queries will be sorted out.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you so much for your kind words! We are so happy to hear that Jai was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Best 'ever' ...
Having been a customer of Vertu Knaresborough for many years (including their previous incarnations as Nidd Vale/Bristol Street Motors), I truly believe they have achieved 'perfection' in customer service; friendly, helpful, considerate of my circumstances, attention to detail, and just generally 'good eggs'!
They recently contacted me with a 'potential' upgrade to my PCP agreement, with an offer that could not be refused - making the whole process simple, easy, and effected within two weeks, and now I have a new car! YAY!! THANK YOU especially to the sales Manager Sarah, and to Jai who led me through the whole process. You're the best ... Grateful Thanks - as always, you have a customer for life.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you so much for your kind words! We are so happy to hear that Sarah and Jai was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
The Journey to my destination
From entering the showroom to enquire about a car on their website (which was in Scotland) to driving away in the said car every stage was completed in a professional and uncomplicated manner
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Harrogate
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
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