Vertu Durham We've been loyal customers for 28 years and always get great service. Gary Hann was great as usual, keeping us up to date with progress of our ne.lw Grandland electric. Happy customers.
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Se, hvad kunderne siger
I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one o... Se mere
Virksomheden har svaret
From the moment I started my journey to decide to get a new car and entering your dealership in Durham, I felt listened to and very well looked after until the day I drove my new car home. Your sal... Se mere
Virksomheden har svaret
All staff were excellent, our previous car went back and we thought we could manage without a car for a few weeks but due to a few changed hospital appointments we need a car ASAP. Thanks to Martin he... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Vauxhall Durham
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, Storbritannien
- 0344 659 6922
4,7
Fremragende
57 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you so much for your wonderful 5-star review. We're delighted to hear that you received such excellent customer service at Vauxhall Durham. It’s great to know the team member supporting you was patient, helpful, and made the big decision of buying a new car feel as easy as possible — even setting up your satnav and phone before you drove away.
We truly appreciate your recommendation and are thrilled that you had such a positive experience with us.
Kind regards,
Liza
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you for your wonderful 5-star review. We're delighted to hear that you received excellent customer service at Vauxhall Durham. It’s great to know that the team member supporting you was patient, helpful, and made the big decision of buying a new car as easy as possible — even going the extra mile to set up your satnav and phone.
We truly appreciate your recommendation and are so pleased that you had such a positive experience.
Kind regards,
Liza
All staff were excellent
All staff were excellent, our previous car went back and we thought we could manage without a car for a few weeks but due to a few changed hospital appointments we need a car ASAP. Thanks to Martin he managed to get us what we wanted extra quick. Excellent service from all
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Good afternoon Ray,
Thank you for sharing your feedback. I’m really pleased to hear that the team looked after you so well, especially with the added pressure of needing a car sooner than expected. It’s great to hear that Martin was able to step in and get everything sorted quickly for you.
Excellent service is exactly what we aim for, so your comments mean a lot.
Kind regards,
Dean
The motability dept is so helpful and…
The motability dept is so helpful and efficient, making me feel comfortable and at ease.
Explaining absolutely everything about my new car and helping with adjustments and setting up.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi Maureen,
Thank you for leaving this review. We are so pleased to hear that the Motability team were helpful and efficient, and that they made you feel comfortable and at ease throughout the process. It is great to know everything about your new car was explained clearly and that you received support with adjustments and setting everything up.
Your feedback is very much appreciated.
Kind regards,
Danielle
Sales adviser george pepper was spot…
Sales adviser george pepper was spot on. Proper genuine lad with integrity.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi Terry
Thank you for your great feedback. We're really pleased to hear that George Pepper was spot on — a genuine, helpful adviser with real integrity. Your comments are truly appreciated.
Kind regards
Dawn
We recently collected my son’s mobility…
We recently collected my son’s mobility car from Vertu Vauxhall Durham and the service we received was excellent from start to finish.
The whole experience felt very personal and supportive. Everything was explained clearly and patiently, and we never felt rushed or overwhelmed. All the features of the car were demonstrated properly, and we were guided through everything we needed to know so we felt confident before leaving.
Most importantly, we were made to feel comfortable and understood. With a mobility vehicle, it’s not just about collecting a car, it’s about making sure the person using it feels secure and supported, and they absolutely delivered on that.
Thank you for making what could have been a stressful process feel smooth and positive. We truly appreciate the care and professionalism shown to our family.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi there,
Thank you for taking the time to share such a thoughtful and heartfelt review. We're delighted to hear that your experience at Vertu Vauxhall Durham was excellent from start to finish, especially when collecting your son’s mobility vehicle.
It’s wonderful to know that the team made the whole process feel personal, supportive, and completely unrushed. We’re so pleased that everything was explained clearly and patiently, and that all the car’s features were demonstrated in a way that helped you feel confident and comfortable before leaving.
Your comment about the importance of feeling secure and understood when choosing a mobility vehicle is incredibly meaningful — and we're truly glad to hear the team delivered the care, attention, and understanding your family deserved. That’s exactly the standard we aim for.
Thank you again for your kind words. We're delighted we could help make what could have been a stressful experience feel smooth, positive, and well supported.
Kind regards
Dawn
Great service
Great service from Gary, kept an eye out for exactly what I was looking for
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for your review. It’s great to hear Gary provided such excellent service and kept an eye out for exactly what you were looking for. We really appreciate your feedback.
Kind regards
Keith
New motor…
James went the extra mile to get a deal which suited me , everybody was very helpful and friendly.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Hi there,
Thank you for leaving such a positive review! We're really pleased to hear that James went the extra mile to find a deal that suited you — he’ll be delighted to know his efforts made a difference.
It’s also great to hear that you found everyone helpful and friendly. Delivering a supportive, welcoming experience is something we take pride in, so your comments mean a lot to the whole team.
If there’s anything you need as you enjoy your new vehicle, we’re always here to help.
Thank you again for choosing us!
Kind regards, Dean
Excellent customer service
Alison Stafford the Motability co-ordination gave a more than excellent service . She was very friendly, professional and informative . And made us feel very welcome and at ease . She is very much a people person . We enjoyed our Motability experience. Thank you . We love the car and will definitely recommend you to family and friends
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Vauxhall Durham abbey road
James the salesman always kept me informed of how things were progressing
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I really want to mention George Pepper
I really want to mention the Young guy George Pepper who helped me there. I ended up buying a car from him. So helpful and knowledgeable. I would recommend you to ask for him if you are thinking of buying a car.
Also thank you the very helpful Michael at the service desk who took time to help me get to know the new car.
I give this establishment 5 stars out of 5!
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that George & Michael were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
The staff are amazing
The staff are amazing, at helping you out & finding the best options & deals there is, & getting your vehicle ready to take away in a matter of days.
Can’t recommend them enough
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Good afternoon Kevin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent customer service from Gary…
Excellent customer service from Gary who kept me updated regularly on the progress of my new car. I picked it up yesterday and everything was dealt with efficiently, from having paperwork ready to explaining everything and showing round the car and how everything worked. Would definitely recommend
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Love the car I bought and good sales…
Love the car I bought and good sales men brilliant
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Ali was abslutley amazing nothing was…
Ali was abslutley amazing nothing was too much for her, she took her time explaining everything and answering all the questions to our understanding, she even said we can go back and sak more questions in a week of we feel the need too she was abslutley fabulous.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
I always get good advise and treatment…
I always get good advise and treatment off Alyson Stafford at vertu morters Pity Me Durham. Ali always makes sure you pick the rite car for your disability makes sure its OK to get in and out of the car,makes sure you know all the buttons on the dash board etc,
Makes sure you have a test drive so that you can feel the car,anything is not a problem just so professional, kind cheerful and really helpful .
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that Alyson was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Gary hann salesman was excellent
Gary hann salesman was excellent, made us feel welcome left us to look around at our own leisure, came away with exactly what we were looking for, this is our 2nd car bought from this branch of dealership, will use again
Thanks 👍
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Fully enjoyed my experience with your…
Fully enjoyed my experience with your team James was outstanding friendly, explained everything answered all questions we asked he is an asset to your company.
I felt comfortable in your showroom at all times felt welcomed and valued was never put under pressure (unlike other dealerships) 10/10 experience will definitely return for any future cars than you and wish James and you whole team a happy new year 🥳 will be highly recommending 😁 Angela
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Good afternoon Angela. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with James and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Not a good experience when I went to…
Not a good experience when I went to look at it it wanted body work on the passenger side the sales man said it would be all done when I picked it up it was parked beside another vehicle on that side so couldn’t see it but when I got it home they hadn’t touched the body work so what’s to say that the service etc has been done when they lied about the body work I phoned the sales man about it and they have booked it in on the 07/01/26 for the work to be done this is not very professional and dishonest to the customer so I hope they keep there word this time
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We understand you are booked in for 6th December to have this resolved for you, apologies again, Dawn
Top marks again for Vertu Motors!!!
Been buying cars from Vertu motors for a few years and the customer service is always excellent,my wife and I bought a Vauxhall Corsa Yes and my daughter bought a similar model in a different colour,we bought the cars at Vauxhall Durham and our salesman Gary Hann was as usual excellent in helping us through the purchase of the cars!!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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