From start to finish we were looked after by Jason. Such a warm welcoming friendly person which made the whole process a pleasure. He went through all the options with no pressure and kept in touch ev... Se mere
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Se, hvad kunderne siger
Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & ev... Se mere
Virksomheden har svaret
Ben rang me up for a review on my current car, I went in on Tuesday and met with Ben. He was welcoming and talked me through the different options available. I looked at the Astra and took it for a t... Se mere
Virksomheden har svaret
Thank you Gregg and Geoff for looking after us so well. I'm already very pleased with my new Corsa. Despite the hassle and the impact on my blood pressure, Peugeot/Gateway inadvertently did us a fa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Vauxhall Crewe
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Macon Way, CW1 6GY, Crewe, Cheshire, Storbritannien
- 0344 659 2736
4,7
Fremragende
43 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
From start to finish we were looked…
From start to finish we were looked after by Jason. Such a warm welcoming friendly person which made the whole process a pleasure. He went through all the options with no pressure and kept in touch even after the car was picked up to check we were happy. Thank you Jason and Vertu, a great team.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good afternoon Vivien,
Thank you for your review. It’s great to hear that Jason looked after you so well from start to finish, making the whole process warm, welcoming, and pressure‑free. Staying in touch even after collection to check everything was right really shows the level of care we aim to provide. We’re delighted you had such a positive experience with the team.
Kind regards,
Dean
Both Anthony and Geoff were extremely…
Both Anthony and Geoff were extremely helpful in highlighting my options coming to the end of my agreement.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good afternoon Stacey,
Thank you for your feedback. It’s great to hear that Anthony and Geoff were extremely helpful in clearly explaining the options available to you as your agreement was coming to an end. We’re pleased they were able to support you and make the next steps easy to understand.
Kind regards,
Dean
Very knowledgeable and friendly
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good morning Mark,
Thank you for your review. I’m really pleased to hear that you found the team knowledgeable and friendly, and that your experience was a positive one.
Kind regards,
Dean
Ben rang me up for a review on my…
Ben rang me up for a review on my current car, I went in on Tuesday and met with Ben. He was welcoming and talked me through the different options available. I looked at the Astra and took it for a test drive, loved the car but it's out of my reach at the moment. Instead I looked to upgrade my Mokka, Jeff found a good deal for a better Mokka however my heart is set on the Astra so I decided to wait until I can get this car. Jeff and Ben, can't thank you enough for all your help and understanding.
- Sue Dove
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Dear Sue,
Thank you for taking the time to share your feedback and for visiting us at Vauxhall Crewe. We’re really pleased to hear that Ben made you feel welcome and clearly talked you through the options available during your review.
It’s great to know that you enjoyed the test drive of the Astra, even if the timing isn’t quite right just yet, and that Jeff was able to explore alternative options for you without any pressure. We truly appreciate you sharing how understanding and supportive both Ben and Jeff were — respecting our customers’ circumstances and preferences is very important to us.
Thank you again for your kind comments. We’ll be ready to help whenever the time is right, and we look forward to welcoming you back in the future.
Kind regards,
Liza
Anthony McIntyre went above and beyond…
Anthony McIntyre went above and beyond in making sure everything was perfect! I didn’t worry once as he knew exactly what I wanted. Made the whole journey so much easier in choosing a vehicle.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you so much for your wonderful feedback.
We’re delighted to hear that Anthony McIntyre went above and beyond to ensure everything was perfect for you. It’s fantastic to know that he understood exactly what you were looking for and made the whole journey of choosing your vehicle feel easy and worry-free. Providing that level of reassurance, attention, and personal service is exactly what we strive for.
Your kind words will mean a great deal to Anthony and will be proudly shared with the wider team. We’re so pleased we could support you in finding the right vehicle and make the experience such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Excellent service
Excellent service, friendly team , we were very well looked after especially by Natalia, who was super friendly, knowledgeable and very helpful. Plenty of time given to ask questions, test drive & every step was explained , we really couldn’t have asked for more. Thank you for your care. The car was immaculate and well presented, very happy all around.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Hi there,
Thank you for the excellent review. It’s wonderful to hear you were so well looked after by the team, and especially by Natalia.
Her friendly, knowledgeable, and patient approach really shines through in your comments — giving you plenty of time to ask questions, take a test drive, and understand every step of the process. That’s exactly the experience we want every customer to have.
Great to hear the car was immaculate and beautifully presented too. Delighted you’re so happy all round.
Kind regards,
Kerry
I had a great experience whilst buying…
I had a great experience whilst buying my new car. We were greeted warmly from the first visit, shown all options and not pressured. Anthony was very informative and helpful. Great service also from Geoff. Highly recommend these guys if you’re in the market for a new car. I’m not normally very good with dealing with people but they made it really easy and I felt at ease.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Hi Louise
Thank you for your wonderful feedback. We're delighted to hear you had such a great experience buying your new car. It’s lovely to know you were warmly greeted from your first visit, shown all the options, and never felt pressured.
We’re especially pleased that Anthony was so informative and helpful, and that Geoff also provided great service throughout. Knowing that they made the process easy and helped you feel at ease — especially when dealing with people isn’t usually your favourite thing — really means a lot.
Thank you for the high recommendation.
Kind regards
Dawn
Fantastic customer support Ben was very…
Fantastic customer support Ben was very attentive and helpful with everything.
Would definitely recommend Vauxhall Crewe
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for your fantastic feedback. We’re really pleased to hear that Ben provided such attentive and helpful customer support and made your experience a positive one from start to finish. Your recommendation of Vauxhall Crewe means a great deal to us, and we’ll be sure to pass on your kind words to Ben.
Kind regards,
Keith
Excellent customer service
Very helpful member of staff, polite, cheerful and very informative. Made us feel very welcome, and at ease. Talked us through all the paperwork, and kept us up to date with progress. When the car was ready for pick up we were shown how everything worked, and assured we can contact him with any queries.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Hi Carol,
Thank you so much for leaving us a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Crewe.
It’s great to know that our team member was helpful, polite, cheerful, and informative throughout your visit. We’re especially pleased that you felt welcomed and at ease, and that the paperwork and updates were clearly explained at every step.
It’s also fantastic to hear that the handover experience was thorough, with everything demonstrated clearly and reassurance offered for any future queries. Feedback like yours truly means a lot to the team.
If you need anything at all going forward, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Excellent service at Vertua
Excellent service at Vertua. The staff were prepared to spend time showing the difference between cars and test drive more than one. Special mentions to Ben and Geoff who were super friendly and helpful. Would recommend.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for sharing your experience. We’re delighted to hear that you received excellent service at Vertu, and that the team took the time to walk you through the differences between the cars and arrange multiple test drives. A special thank you as well to Ben and Geoff — they’ll be so pleased to know their friendly and helpful approach made such a positive impression. We truly appreciate your recommendation.
Many thanks,
Chloe
Great Service from Anthony Mcintyre
Anthony & Geoff were amazing throughout the whole process of me getting a brand new car, 100% recommending to friends & family, thank you so much
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good afternoon Gavin,
Thank you for your review. I’m really pleased to hear Anthony and Geoff were amazing throughout your new car journey. It’s great to know the whole process went smoothly and left you confident enough to recommend us to friends and family.
We really appreciate your kind words.
Kind regards,
Dean
Great!
Thank you to Anthony who helped make buying my car an easy & smooth experience
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good afternoon Julie,
Thank you for your review. I’m really pleased to hear that Anthony helped make buying your car such an easy and smooth experience — that’s great to know.
Kind regards,
Dean
Thanks Billy
Amazing help from Billy - recently purchased car for wife then myself .Billy was friendly, professional and sorted everything so quickly keeping me updated throughout the process.Great service from Billy
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for your fantastic feedback. We’re delighted to hear Billy was so friendly, professional and kept everything moving quickly for both of your recent purchases. It’s great to know you felt well‑supported throughout the process. We really appreciate your kind words about Billy.
Kind regards, Keith
Poor customer service
Car was in for a routine service. Needed follow up work but it was not made clear at the time, so after various emails and phone calls it had to be booked in 2 weeks later instead of being done during the service. Booked a while you wait appointment that should have been 1 hour but ended up waiting over 2 hours. The whole experience has been extremely frustrating and I won't be going back there unfortunately.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Good morning,. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JR1802 Kind regards, Danielle
Salesman Ben was really helpful and…
Salesman Ben was really helpful and reassuring from start to the finish. He patiently answered all my questions and made the whole process less onerous as this was the first car purchase since the lost of my late husband.
He also spent some time at the hand over of my new car to set me up with my connection etc to my mobile phone etc. Very grateful Ben so many thanks
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Hi Gloria
Thank you for sharing such a thoughtful review. We're truly delighted to hear that Ben was so helpful and reassuring throughout your car‑buying experience. Given that this was your first purchase since the loss of your late husband, we’re especially glad to know he supported you with patience, understanding, and care.
It’s wonderful to hear that he took the time to answer all your questions and made the process feel far less daunting. We’re also pleased he spent extra time during the handover to help set up your phone and connections in your new car — those small touches can make such a big difference.
Your kind words mean a great deal to Ben and the whole team. Thank you again, and we wish you many happy miles in your new car.
Kind regards
Dawn
Very helpful kept me informed ,friendly
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Hi Carol,
Thank you for your lovely 5‑star review! We’re so pleased to hear that the team at Vauxhall Crewe were helpful, friendly, and kept you well informed throughout your visit. Your feedback is very much appreciated.
Kind regards,
Liza
Vertu Motors Crewe
Gregg and Jeff were really helpful and friendly and bent over backwards to help me with my recent purchase
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for taking the time to share your feedback. I’m really pleased to hear that Gregg and Jeff were so helpful and friendly, and that they went above and beyond to support you with your recent purchase. Your comments are greatly appreciated.
Kind regards,
Matthew
Vertu Vauxhall Crewe Nat & Dave
Nat and Dave made the experience of buying a new car so easy smooth and effortless.
Professional attitude and efficiency allowed me to buy and pick up my new car in less than 24 hrs - total
Winner from start to finish
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nat, Dave and the team. We hope to see you again soon. Happy motoring, Chloe
Anthony was attentive listened to what…
Anthony was attentive listened to what was import to me in a car gave me a couple of options unfortunately one was not suitable gave me the cost
Promised to follow up next week
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
A positive experience overall when…
A positive experience overall when trading in my old car recently.
I was guided through the most important aspects of buying the new car for which I am grateful.
A friendly and practical place is Vertu Motors, Crewe.
The staff are well-trained and knowledgeable.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Vauxhall Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
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