Vertu Motors - Toyota Rotherham Anmeldelser 62

Besvarelse fra Vertu Motors - Toyota Rotherham

For 1 dag siden

Hi there,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such an amazing experience with the team at Toyota Rotherham.

It’s wonderful to know that Raul provided such attentive and supportive service throughout, especially as you were new to EV driving. Taking the time to answer all your questions and ensuring you felt confident before making your decision is exactly what we aim for, so your feedback will mean a lot to him.

We’re also really pleased to hear that the aftersales support has been just as positive—your kind recommendation truly means a lot.

Thank you for taking the time to share your experience and enjoy your new car!

Kind regards,
Kerry

Besvarelse fra Vertu Motors - Toyota Rotherham

For 7 dage siden

Hi Ann
Thank you for your thoughtful feedback — we really appreciate you taking the time to share it.
We completely understand your comment about the time involved in buying and selling a car; it’s something we’re always working to improve. That said, we’re delighted to hear that the team at Vertu made the experience more positive with their polite, friendly, and knowledgeable approach.
A special thank you for mentioning Daniel Edwards — it’s fantastic to know he focused on helping you choose the right car for you, rather than any pressure to sell. That customer‑first approach is exactly what we strive for.
And we’re glad to hear the coffee made a good impression too — sometimes it’s the little touches! ☕
Thank you again for your honest and balanced review.
Kind regards
Dawn

Besvarelse fra Vertu Motors - Toyota Rotherham

21. maj 2026

Hi Stella
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that you’ve had such consistently great experiences with the team at our Rotherham branch — purchasing four vehicles over the years is an incredible show of trust and loyalty.
It’s wonderful to know that the team continue to provide friendly, understanding service every time you visit. Your comments about not wanting to go anywhere else really mean a lot to us, and it’s exactly the kind of relationship we strive to build with our customers.
We truly appreciate your recommendation and your continued support.
Kind regards
Dawn

Besvarelse fra Vertu Motors - Toyota Rotherham

21. maj 2026

Hi Kevin
Thank you for your lovely feedback. We're really pleased to hear that the team were so helpful and took the time to go through all the controls with you — that extra support can make such a difference when getting to know your new car.
Your comments are truly appreciated.
Kind regards
Dawn

Besvarelse fra Vertu Motors - Toyota Rotherham

16. maj 2026

Hi John,

Thank you for your fantastic 5-star review! We’re delighted to hear you received excellent customer service from the team at Toyota Rotherham.

It’s especially great to know that Raul provided such a professional experience from your first visit right through to collection, and that nothing was ever too much trouble. Your kind words will mean a lot to him, and we’ll be sure to pass on your feedback.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Besvarelse fra Vertu Motors - Toyota Rotherham

14. maj 2026

Good afternoon Jo,

Thank you for your review. It’s great to hear you enjoyed the relaxed, pressure‑free environment and found the team friendly and helpful. Taking the time to explain everything clearly and offer ongoing support really makes a difference, and we’re pleased you had such a positive experience.

Kind regards,
Dean

Besvarelse fra Vertu Motors - Toyota Rotherham

13. maj 2026

Thank you for taking the time to share your experience with Vertu Toyota Rotherham. We are truly honoured to hear that, after so many years of driving, this was the best dealership experience you’ve had.
It’s especially wonderful to know that Raul provided outstanding service, guiding you through every step of the process with such care and professionalism. Your kind words will mean a great deal to him and the wider team.
We truly appreciate your feedback and hope you enjoy your new car. We look forward to welcoming you again in the future.
Kind regards,
Keith

Besvarelse fra Vertu Motors - Toyota Rotherham

13. maj 2026

Good afternoon Neal,

Thank you for your review. It’s great to hear you had such a positive experience with your part exchange and that everything was handled quickly and smoothly. We’re pleased you were happy with the valuation and the overall service.

Kind regards,
Dean

Besvarelse fra Vertu Motors - Toyota Rotherham

11. maj 2026

Thank you for taking the time to share such a wonderful review. I’m delighted to hear that Abdul made your visit to Vertu Rotherham so enjoyable and pressure-free. It’s great to know he was friendly, knowledgeable, communicated clearly throughout, and ensured you always felt in control of the decisions. The reveal of your car sounds like a fantastic touch, and I’m pleased it made you feel so special.
Your recommendation means a lot, and I’ll be sure to pass on your kind words to Abdul and the team at Toyota Rotherham. Enjoy your new vehicle.
Kind regards,
Keith

Besvarelse fra Vertu Motors - Toyota Rotherham

10. maj 2026

Thank you for sharing such a heartfelt review.

Daniel will be genuinely pleased to hear how much his service meant to you. It’s wonderful that his support — along with the rest of the team — made your experience feel so positive and memorable. Knowing you found Vertu Motors to be amazing is truly appreciated, and your kind words will mean a great deal to everyone involved.

Many thanks,
Chloe

Besvarelse fra Vertu Motors - Toyota Rotherham

10. maj 2026

Hi Jan,

Thank you for your fantastic review. We’re delighted to hear you received excellent service from start to finish and that you felt welcomed and at ease without any pressure.

It’s wonderful to know Abdul made such a positive impression, taking the time to explain everything clearly and making the process easy for you. We’re also pleased the team could quickly resolve the collection issue and still make your handover feel special.

Thank you for your recommendation, and we hope to see you again soon, perhaps when your husband is ready for his Toyota.

Thank you, Danielle

Besvarelse fra Vertu Motors - Toyota Rotherham

9. maj 2026

Thank you for sharing your experience. We’re so pleased to hear the team made you feel like part of the Toyota family from start to finish.

Many thanks,
Chloe

Besvarelse fra Vertu Motors - Toyota Rotherham

6. maj 2026

Good afternoon Sevil,

Thank you for your feedback. It’s great to hear you had such a positive experience and that Daniel supported you so well throughout the process. We’re pleased everything was clear and transparent, with no pressure, and that you were happy with both the deal on your Toyota Corolla and the part‑exchange offer.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Besvarelse fra Vertu Motors - Toyota Rotherham

1. maj 2026

Good morning Benjamin,

Thank you for your review. It’s great to hear that Daniel and Jamie were so helpful from start to finish and made such a positive impression. Your recommendation will mean a lot to them and the team.

Kind regards,
Dean

Besvarelse fra Vertu Motors - Toyota Rotherham

23. apr. 2026

Dear Peter,
Thank you for taking the time to share your feedback. We’re pleased to hear that you received a warm welcome on arrival and appreciated the offer of refreshments.
While we’re sorry that the collection of your new car took a little longer than expected, we’re delighted to hear that you were happy to drive away in your new Corolla. Your kind comments about the staff being polite and efficient are very much appreciated and will be shared with the team.
Thank you again for choosing Toyota Rotherham, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza

Besvarelse fra Vertu Motors - Toyota Rotherham

22. apr. 2026

Dear Jayakrishna,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the service friendly and that the salesperson was able to clearly answer all of your questions.
Your recommendation is very much appreciated and will be shared with the team. Thank you again for choosing Toyota Rotherham.
Kind regards,
Liza

Besvarelse fra Vertu Motors - Toyota Rotherham

17. apr. 2026

Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that both Jamie and Daniel were able to help confirm your requirements and make the process smooth from your initial enquiry through to viewing the vehicle. It’s great to know that the car met your expectations and that you found the service to be first class. Your recommendation is very much appreciated, and I’ll be sure to pass on your kind comments to the team.
Kind regards,
Keith

Besvarelse fra Vertu Motors - Toyota Rotherham

16. apr. 2026

Hi Catherine & Joe,
Thank you both for such a fantastic review. It’s brilliant to hear Abdull gave you the perfect customer experience from start to finish.
Making you feel comfortable, taking the time to find the right car, and supporting you throughout the whole process — that’s exactly the standard he aims for, and he’ll be over the moon with your comments.
Really appreciate you sharing your feedback.
Kind regards,
Kerry

Besvarelse fra Vertu Motors - Toyota Rotherham

Opdateret den 3. apr. 2026

Thank you for taking the time to leave your review. I’m really sorry to hear that you feel disappointed with your experience, as this is never the outcome we aim to deliver.
Regarding the first vehicle, this had passed our comprehensive 145-point safety check prior to handover. The noise you experienced was identified as being tyre-related rather than a bearing fault and would have been resolved for you. However, we fully respected your decision at the time and agreed to take the vehicle back with no quibble to ensure you had complete peace of mind.
When selecting your second vehicle, our team made every effort to ensure it was the right fit for you. All features were demonstrated, including the lane departure alert, which we understand later became a concern. Again, we were happy to support you with returning the vehicle under our policy.
At the point of return, there was damage to one of the wheels which falls outside of the standard return conditions. Despite this, we chose to waive this and proceed with the return in good faith.
In relation to the ceramic coating, this was presented and agreed as part of the vehicle purchase and is documented on the signed vehicle order.
I am also genuinely sorry that you felt our team came across as rude. This is certainly not reflective of the high standards of customer service we pride ourselves on, and I will be addressing this internally.
We appreciate your feedback as it helps us to improve, and I’m sorry that on this occasion we were unable to meet your expectations.


Kind Regards,

Jack Hodgson
Branch Manager

Besvarelse fra Vertu Motors - Toyota Rotherham

26. mar. 2026

Hi there,
Thank you for sharing your feedback, and congratulations on completing your fourth Toyota purchase! We’re delighted to hear that the process was efficient and straightforward for you. It’s fantastic to know that the team’s professionalism and dedication continue to exceed your expectations.
We truly appreciate your loyalty and the trust you’ve placed in us over the years. Providing a seamless, high‑quality experience is always our goal, and it’s great to hear that this has consistently been reflected in your visits.
Kind regards,
Keith