5 stars is not enough. Absolutely outstanding customer service by the lady and gentlemen on the front desk. Hollie and Simon I think they were called. Really friendly, knowledgeable and polite. I do... Se mere
Virksomheden har svaret
Lokation
Skift lokationParkhouse Road, Kingstown Industrial Estate, CA3 0GW Carlisle, Cumbria, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased my new Arona thorough Autotrader and the car was delivered to my door and the PX driven away. Vertu were a pleasure and profesional to deal with. So i did not see the car until it arrived. I... Se mere
Virksomheden har svaret
Had the most wonderful experience here. Not a fault in sight. All the staff were more than accommodating and extremely welcoming from the moment we stepped in the show room. Chris - our salesman was... Se mere
Virksomheden har svaret
Having recently retired from being in sales for nearly 40 years I’ve earned all the T Shirts! So when someone is selling something to me all I look for is the same customer service I would have give... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Seat Carlisle
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Parkhouse Road, Kingstown Industrial Estate, CA3 0GW, Carlisle, Cumbria, Storbritannien
- 0344 659 6191
4,6
Fremragende
17 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 stars is not enough
5 stars is not enough. Absolutely outstanding customer service by the lady and gentlemen on the front desk. Hollie and Simon I think they were called. Really friendly, knowledgeable and polite. I do not usually speak to people much but these had something about them. Had a nice conversation. Got things that I required done. Went out of their way to grab my son's car seat from their technician premises which is offsite down the road. Best dealership I've ever been to. I was offered a coffee dropping the car off and picking it up. Gave me a loan car whilst mine was getting repaired. Technician Anthony was also spot on! 10/10 Ian
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for your incredible feedback! We’re absolutely delighted to hear that you received such outstanding customer service from the team.
It’s fantastic to know that Hollie and Simon made such a positive impression with their friendly, knowledgeable, and polite approach — and that they took the time to have a meaningful conversation with you. We’re especially pleased they went the extra mile to retrieve your son’s car seat — that’s a brilliant example of the level of care we strive to deliver.
We’re also glad you enjoyed the added touches like the coffee, courtesy car, and smooth repair experience. Anthony will be thrilled to hear your kind words as well — it’s great to know he was spot on!
Your comments really mean a lot to us, and we’re proud to have made your visit the best dealership experience you’ve had.
Kind regards,
Keith
Happy customer
Purchased my new Arona thorough Autotrader and the car was delivered to my door and the PX driven away. Vertu were a pleasure and profesional to deal with. So i did not see the car until it arrived. I am a fussy person about cars and this one is spot on and a credit to the vertu team
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for taking the time to share your experience.
We’re delighted to hear that your purchase of the Arona through Autotrader went so smoothly, and that the home delivery and part exchange process worked seamlessly for you. Buying a car without seeing it in person can be a big step, so it’s especially pleasing to know it met your expectations so perfectly.
It’s fantastic to hear you found the car spot on — particularly as someone who is understandably particular about cars — and that the overall experience reflects well on the team.
Thank you again for your kind words and support. We hope you’re enjoying your new Arona and look forward to welcoming you again in the future.
Kind regards,
Keith
Vertue Seat Carlisle TOP CLASS
Everyone in the dealership was kind, helpful and polite- I was having work done on my car but as well as the service team, the sales and finance team were kind, approachable and nothing was too much trouble
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Good afternoon Hilary,
Thank you for your review. It’s great to hear that all areas of the dealership made such a positive impression, with the team being kind, helpful, and approachable throughout. Ensuring you feel supported, no matter the reason for your visit, is really important to us.
Kind regards,
Dean
Brill
Had the most wonderful experience here. Not a fault in sight. All the staff were more than accommodating and extremely welcoming from the moment we stepped in the show room. Chris - our salesman was 10/10, from start to finish. His service and dedication was absolutely amazing.
So pleased to have chose such a lovely car from such a lovely bunch of people!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for your wonderful feedback. We’re delighted to hear that you had such a faultless and welcoming experience from the moment you arrived. It’s especially pleasing to know that Chris provided outstanding service and dedication throughout the entire process. Your kind words about the team and your new car are truly appreciated, and we’re so pleased you chose to buy with us.
Kind regards,
Matthew
Amber and Martin who I dealt with at…
Amber and Martin who I dealt with at Carlisle where 10/10 through the whole process I would recommend them to anyone.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Hi there,
Thank you for the brilliant 5‑star review. It’s great to hear that Amber and Martin were 10/10 throughout your experience — they’ll be thrilled with your feedback.
Really appreciate the recommendation.
Kind regards,
Kerry
World class customer service
I have been over the moon with the customer service and genuine care I receive from Damion at Seat Vertu Carlisle. He was genuinely interested in finding me a solution. I had complex needs and he explored many solutions before we found the perfect one. He explained everything clearly.
After I put deposit on car my previous car broke down and died on the way home and I was towed away. To my absolute astonishment Damion called me the following day to offer me a very flash courtesy car. It was very kind and made a huge difference during the time between deposit and getting the car which was coming from Derby.
When I went to collect the new car he showed me how it all worked. I discovered they'd given me a new tyre, new mats in the car and even a new charging cable, nice touch. From the very start the service has been exceptional and I will be returning and recommending.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Hi Kirsty,
Thank you so much for your incredible 5‑star review. We’re absolutely delighted to hear how well you were looked after by Damion and the team at SEAT Vertu Carlisle.
It’s wonderful to know that Damion took the time to understand your needs, explore multiple solutions, and explain everything clearly. Your situation sounded challenging, so we’re especially pleased that he went above and beyond — from helping you find the perfect car to offering a courtesy vehicle when your previous one unexpectedly broke down. Acts of care like that truly reflect the customer‑first approach we strive for.
We’re also thrilled that the thoughtful touches, such as the new tyre, mats and charging cable, made collecting your new car an even better experience. It’s fantastic to hear you’re so happy with both the service and your new vehicle.
Thank you again for sharing such detailed and heartfelt feedback. We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Liza
Dan was lovely and got everything…
Dan was lovely and got everything sorted quickly!
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Good afternoon Alice,
Thank you for your review. I’m really pleased to hear that Dan was lovely to deal with and got everything sorted quickly for you — that’s exactly the kind of smooth experience we aim to provide.
Kind regards,
Dean
Considering the car I wanted to buy was…
Considering the car I wanted to buy was a Toyota, not a Seat, and at a branch on the east coast, the service and attention I got was first class.
The car was delivered to my door in Southern Scotland.
Thank you Rachel.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you so much for your lovely review. I’m delighted to hear that, even though you were purchasing a Toyota from our East Coast branch, you still received first‑class service throughout. It’s wonderful to know the delivery to Southern Scotland went smoothly and that Rachel took great care of you.
Many thanks,
Chloe
Great Motability service.
Dan was great from start to finish. Vertu offer also attracted us primarily making the effort worthwhile. Thanks for everything. Car is great.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Good afternoon, John .
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Car sale
Excellent knowledgeable sales team very relaxed atmosphere very friendly, no pressure for a sale. Everything explained. Excellent hand over of vehicle. A follow up call made after Christmas. As it should be.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Having recently retired from being in…
Having recently retired from being in sales for nearly 40 years I’ve earned all the T Shirts! So when someone is selling something to me all I look for is the same customer service I would have given myself.
And luckily my sales advisor Damion at Vertu Seat Carlisle ticked all the boxes.
Friendly, knowledgeable & in no way pushy he was a pleasure to deal with & a credit to the company.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great deal, lovely people to buy from
Bought a Cupra Tavascan from them.
Great deal, great people, genuinely customer focussed. So refreshing to buy from a dealer that is equally attentive both before and after the deal is done. They simply could not do any more to make the experience any better. Definitely worth a look if you value great customer service as much as we do…..but great customer service with a great deal? Even better!
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Amazing Experience
Great team, went to Vertu Seat and met Alicia, very professional and kind. Visited to talk about a car I had seen on the website and left having purchased it. Absolutely nothing to fault on the team here, kept me updated with progress on the car and had me driving within a week.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Quick, easy and friendly service.
Online customer, purchasing long distance. Friendly staff and never pushy. Quick and easy purchasing.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Carlisle Seat/Cupra
Iv Used the seat /cupra Carlisle for all my cars & my family.
Over the years.
The team are always helpful & informative.
There way of dealing with people is 👌fabulous
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Damion and Martin were both very…
Damion and Martin were both very helpful with ensuring I was doing the right things when purchasing a vehicle
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Damion, Martin and the team. We hope to see you again soon. Happy motoring, Dean
Ask for Rachele
Purchased a Seat Ibiza from Vertu Motors Carlisle over the space of a couple of weeks .
I made an enquire on line and Rachele contacted me the next day. Explained everything about the car and when it would become available. She went out in the rain and did us a walk around video god love her .
No pressure sale tactics just honest discussion.
The car was presented to us in showroom condition.
Vertu Motors this girl is a credit to your company .
By the way we could be back my wife has taken a fancy to the little White Seat Arona in the show room
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Seat Carlisle
Thank you so much for your kind words! We are so happy to hear that Rachele was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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