Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go f... Se mere
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Se, hvad kunderne siger
From first entering the dealership to finally picking up my new car everything run very smoothly Jess the sales lady for Motability was absolutely wonderful. Nothing was too much trouble. She explaine... Se mere
Virksomheden har svaret
We bought a second-hand Volvo from Virtue. We had a couple of issues initially, and to be fair, these were resolved apart from an ongoing problem that we had pointed out at the time of purchase. W... Se mere
Virksomheden har svaret
I placed the order for my new car over the telephone and Colby and the finance manager went above and beyond to ensure that I got the car that I wanted at the price that I wanted. Even on his day off... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Renault York
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, Storbritannien
- 0344 659 6044
4,5
Fremragende
50 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disappointed
We bought a second-hand Volvo from Virtue. We had a couple of issues initially, and to be fair, these were resolved apart from an ongoing problem that we had pointed out at the time of purchase. We also had to pay over half the cost of a new key so that we could have two keys, as the car only came with one.
However, the aftercare has been very disappointing. The car is still within the 3-month warranty period, yet the issue we originally raised has continued to worsen. In hindsight, we probably should have left the car there when we first noticed it.
We had the problem checked by our local Volvo dealer, who confirmed it is a known issue with Volvo vehicles. Normally, Volvo may offer a goodwill repair for this type of fault, particularly as the car has a full Volvo service history and has covered less than 30,000 miles. Unfortunately, Volvo declined to help because the car was purchased through Virtue rather than directly from a Volvo dealership.
Had we bought the car directly from Volvo, we would also have received a 12-month warranty instead of just 3 months. Overall, we are very disappointed that Virtue seem unwilling to help with a known and worsening issue.
Lesson learned: buying directly from the main dealership may cost more, but the aftercare and warranty support are likely to be much better.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPB2005 Kind regards, Dawn
Great service and communication Jess…
Great service and communication Jess who is the mobility expert was lovely and made the whole process easy and straightforward answered all of our queries and got back to us when needed overall great experience happy customer.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Melissa
Thank you for your lovely feedback. We're delighted to hear that you received great service and communication throughout your experience. It’s wonderful to know that Jess, our Motability expert, made the whole process easy and straightforward, answering all your queries and keeping in touch when needed.
We’re so pleased you had such a positive experience — your kind words are truly appreciated.
Kind regards
Dawn
An order with special attention
After taking on the order from another dealer that failed to deliver, they took the time to understand my situation and needs and did all they could to make the experience as smooth as possible without delays.
Jack was especially helpful giving my order the special attention it required.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Lloyd,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Renault York.
We’re especially pleased that the team were able to step in and support you after your previous experience elsewhere, taking the time to understand your situation and ensure everything progressed as smoothly as possible. Your kind words about Jack are greatly appreciated — his dedication and attention to detail clearly made a real difference, and he’ll be thrilled to hear your feedback.
Thank you again for choosing Vertu Motors, and we’re so glad we could help turn things around for you.
Kind regards,
Liza.
Jess was great
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you for sharing your feedback. It’s lovely to hear that Jess made such a positive impression — simple, genuine praise like this really speaks volumes about the service she provided. She’ll be delighted to know her support stood out.
Many thanks,
Chloe
New car purchase
I placed the order for my new car over the telephone and Colby and the finance manager went above and beyond to ensure that I got the car that I wanted at the price that I wanted. Even on his day off Colby made sure that all of the necessary paperwork and checks were in place to enable me to collect my car on the day I had requested. Thanks Colby, you are a credit to Vertu Motors.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Sarah
Thank you for your fantastic feedback. We're delighted to hear that ordering your new car over the telephone was such a positive experience. It’s wonderful to know that Colby and the Finance Manager went above and beyond to ensure you got exactly the car you wanted at the right price.
We’re especially pleased to hear that Colby continued to support you even on his day off to make sure everything was in place for your collection — that level of dedication really makes a difference. Your kind words about him being a credit to Vertu Motors will mean a great deal.
Thank you again for choosing us, and we hope you enjoy every mile in your new car.
Kind regards
Dawn
Excellent experience
Excellent experience! Jack Foster was very helpful in finding me the perfect car, he wasn’t pushy, he showed me a variety of options and was very honest with which car would be the best option to go for, very quick with responses to emails even on his day off! Nothing was too much trouble. Would definitely recommend vertu Renault York.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Mel,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that you had such an excellent experience at Vertu Renault York.
It’s wonderful to know that Jack took the time to understand what you were looking for, showed you a range of options, and offered honest advice to help you choose the car that best suited your needs — all without any pressure. His quick communication, even on his day off, and willingness to go above and beyond really highlight the level of care we aim to provide, and he’ll be thrilled to read your kind words.
Thank you again for your recommendation and for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
The process from start to finish was a pleasant process
The process from start to finish was seamless, staff were more than helpful making it a painless process would definitely recommend Reanult Vertu York 5 star service 👌🏼
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Mark,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Renault York was seamless from start to finish.
It’s great to know that the team were more than helpful and made the whole process easy and painless for you. Your recommendation really means a lot to everyone at the dealership.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
From first entering the dealership to…
From first entering the dealership to finally picking up my new car everything run very smoothly Jess the sales lady for Motability was absolutely wonderful. Nothing was too much trouble. She explained everything and on the handover she went through everything in the car. This is my first experience there and it certainly won’t be my last absolute wonderful.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Mr Holdsworth,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Renault York was so smooth and enjoyable from start to finish.
It’s fantastic to know that Jess looked after you so well during your Motability journey. Her willingness to go above and beyond, clearly explain everything, and carefully guide you through the handover of your new car is exactly the level of service we strive to provide. She’ll be thrilled to receive your kind feedback.
We’re especially pleased to hear that this being your first experience with us has left such a positive impression — knowing that it won’t be your last truly means a lot to the whole team.
Thank you again for choosing Vertu Motors. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Cracking deal on used car at Vertu
Spotted a used Renault Symbioz at Vertu at York. After working out a good deal with Matt and help from Mark we are now the proud owners of the advertised car and over the moon with it, being a quality and comfortable vehicle. We send our thanks to the team at Vertu for sorting out the sale and p/x of our trade in car. 5stars for customer service and highly recommended.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Dear Keith,
Thank you very much for taking the time to leave such a positive 5‑star review. We’re delighted to hear that you’re over the moon with your Renault Symbioz and that it’s proving to be a quality and comfortable vehicle.
Your kind comments about Matt and Mark are greatly appreciated. It’s wonderful to know that they were able to work with you to secure a great deal and make the sales and part‑exchange process run smoothly. Feedback like yours really highlights the level of customer service the team at Vertu Renault York strive to deliver.
Thank you again for your recommendation — it truly means a lot to us. We wish you many happy miles in your new car.
Kind regards,
Liza
Disgusting service
When I finally received the car, the condition was nowhere near what I expected for that price. The driver’s side floor mats were dirty, the pedals were unclean, and the engine bay hadn’t even been properly cleaned. I was told the car had been “wiped down,” but the level of dirt suggested it hadn’t been properly attended to for quite some time.
To make matters worse, the boot cover was missing entirely, which should have been clearly addressed before handover.
Spending this amount of money, I expected a much higher standard of service and attention to detail. Overall, I felt let down and not properly looked after as a customer.
I've never recommend vertu or going york to buy your car.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Good Morning
It is with concern I read your comments regarding the recent delivery of your new car as it falls far short of the usual high standard we expect. I will reach out to discuss in more detail with the intention of finding a resolution for you.
Kind regards,
Richard Smith
General Manager
Vertu Renault York
We met Jess a sales executive who dealt with our purchase. she was knowledgeable, polite and professional.
The whole process was explained in detail and seamless.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Good morning Stephen,
Thank you for your review. I’m pleased to hear that Jess supported you so well throughout your purchase, coming across as knowledgeable, polite and professional. It’s great to know the whole process was clearly explained and felt seamless from start to finish.
Kind regards,
Dean
Smooth and efficient sale
Smooth and efficient sale. No hassle and a very agreeable salesman, Marcus.
I would recommend Vertu Renault in York.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Dear Janet,
Thank you for taking the time to leave your feedback. We’re delighted to hear that your experience with Vertu Renault York was smooth, efficient and hassle‑free.
Your kind comments about Marcus being agreeable and supportive throughout the process are very much appreciated and will be shared with him and the team. Thank you for your recommendation — it really does mean a great deal to us.
Kind regards,
Liza
Marcus was very good and provided an…
Marcus was very good and provided an excellent experience
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Dear Ian,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Marcus provided an excellent experience during your visit.
Your kind comments are very much appreciated and will be shared with Marcus and the team at Renault York. Thank you again for choosing us.
Kind regards,
Liza
Smooth seamless purchase
Smooth seamless purchase - Marcus made the whole experience very easy and stress free.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you for your feedback. We’re delighted to hear your purchase was smooth and seamless, and that Marcus made the whole experience easy and stress free. Your comments are truly appreciated.
Many thanks,
Chloe
A seamless car buying experience
Marcus made the car buying process a pleasure and Vertu York had just the car we wanted in stock. They were flexible and helpful with organising accessory fitting, part exchange and collection and they will be our first port of call when we are ready to change vehicle next time.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you for taking the time to share your experience with us. We’re delighted to hear that Marcus made the car buying process such a pleasure and that we had exactly the right vehicle available for you. It’s great to know the team were flexible and helpful with accessories, part exchange and collection. Your kind words mean a lot to us, and we look forward to welcoming you back when it’s time to change your vehicle.
Kind regards,
Keith
Exceptional.
Very professional, efficient and pleasant experience with Jack Foster, Sales Exec
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you for your great feedback. We’re delighted to hear that you had a professional, efficient, and pleasant experience with Jack Foster. Delivering excellent customer service is something we take pride in, and it’s wonderful to know Jack made such a positive impression.
Kind regards,
Keith
Jess at Vertu at Renault York was so…
Jess at Vertu at Renault York was so friendly, not pushy, very knowledgeable and made the whole car buying process so easy and smooth!!
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Good morning Nicola,
Thank you for sharing your feedback. It’s great to hear that Jess made the whole process feel so easy and smooth for you. Her friendly, knowledgeable approach — without ever being pushy — really does make a difference when buying a car.
I’m glad the experience at Renault York was such a positive one for you.
Kind regards,
Dean
Altogether a very quick and easy process. Highly recommend.
The whole process was very quick and easy. I went through Autotrader and saw the car I wanted straight away. I must recommend Marcus at York Clifton Moor. He went above and beyond to get me my car. The car is absolutely stunning and I’m very impressed with the service.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Hi Mrs Sykes,
Thank you for the wonderful 5‑star review. It’s great to hear how quick and easy the whole process felt for you, and that you found the perfect car straight away through AutoTrader. Marcus at York Clifton Moor will be thrilled with your comments — going above and beyond is exactly what he aims for.
Enjoy your stunning new car, and thank you again for the lovely feedback.
Kind regards,
Kerry
Exceptional service!
Marcus & Steve have been brilliant throughout my car purchase couldn’t recommend them enough, thank you for everything ☺️
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Good afternoon Fiona,
Thank you for your lovely feedback. I’m really pleased to hear Marcus and Steve were so brilliant throughout your purchase. It’s great to know they made the experience so positive for you.
Kind regards,
Dean
Excellent service from start to finish!!
Excellent service from start to finish!! Matt at Vertu Renault York made my purchase of a new Renault 5 very easy and stress free. A highly recommended dealership if you are looking to purchase a Renault or Dacia.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Renault York
Thank you, Lawrence, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received fantastic service from start to finish at Vertu Renault York. It’s wonderful to know that Matt made the purchase of your new Renault 5 easy and completely stress‑free. Your high recommendation means a great deal to the team, and we’re thrilled that your experience was so positive.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
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