Vertu Motors - Renault Derby Anmeldelser 

I was very satisfied with the customer service provided by Daniel. From the moment he first contacted me and I reserved the car, his communication was excellent. He even sent me a personalised video of the car before collection, which was a great touch and very reassuring.

When we arrived at the dealership, Daniel was already waiting for us and made the test drive experience smooth and enjoyable. Overall, everything went very smoothly, and I was genuinely impressed with the level of service.

Even after the purchase, the service remained outstanding. The service book was accidentally left behind, but Daniel handled the situation professionally. Our email communication was clear and efficient, and he sent the service book to me by post without any issues.

I am very happy with both the service and the car, and I would highly recommend Vertu Renault Derby.

Daniel kept in touch before the handover. Information provided on collection was timely, relevant but not overwhelming. The car is lovely

Purchased a used Austral from Vertu Derby. Jan was superb and made the purchasing of the vehicle a pleasure. He was friendly and knowledgeable about the product he was selling, as was his manager Matthew. If you are looking at purchasing a Renault in the future then you would be wise to consider a visit.

Great experience at Vertu Renault Derby. Scott was great, answered all of our questions, got us the right deal for us and collected the car within 4 days of our first appointment! Would definitely buy from these guys again.

From the moment I first walked in Jonah and Alan have provided a first class service and the process of getting my new car has been straightforward and simple. The information and updates throughout the process were just what I needed

The service was excellent I was kept informed and helped when I needed it. The staff are polite, friendly and helpful without being pushy. Could do with a bit more customer parking.

Johan and the boys at Renault were fantastic. I have been with Renault for many years and the service and personalised support never ceases to amaze me. Despite my previous car being is some negative equity, the team went above and beyond to support me in getting a new PCP that was right for me and my family. I could not recommend the Derby branch more.

I’ve used Renault Derby for my cars for years, and the last couple of purchases I’ve dealt with Daniel McLaughlin. His customer service is genuinely 5-star — he always goes above and beyond to make sure you get exactly what you need.

Because of my health condition, both Daniel and Chris were incredibly supportive and took the time to help me find the perfect car. Their care and professionalism made the whole process so much easier.

I wouldn’t go anywhere else. Highly recommended!

Competitive, customer focused, capable & friendly. A new van that had been on order for in excess of a year was almost rejected due to several specification changes by Renault. Tyrena Swann at Renault Commercial sales Derby really stepped up to the mark and arranged the resolution of all the issues. When I went to pick up the van I was completely amazed by the quality of the work that had been completed. Communication was excellent with Tyrena, she always answered the phone and face to face meetings were always focused on me as the customer and I left never having felt like I had been rushed out the door. A complete contrast to many previous dealerships having purchased two vans previously. Thankyou Tyrena for restoring my faith and for the exceptional outcome due to your persistent effort to deliver what I had ordered. A real asset to Vertu Renault Derby and a dealership that I would highly recommend.

My review is for Scarlett at Vertu Motors in Derby.

Scarlett, the queen she is, was fantastic throughout the whole process of sorting my new car. She explained everything I needed to do and gave a great explanation of how everything works in the car.

It has been an absolute pleasure. Thanks for the laughs!

The customer service provided at Vertu Renault Derby is the reason we came back when needing another car. Rob, Alan and Matt went above and beyond throughout the purchase. Particularly when we had a few issues with the finance company. They kept us updated constantly and we really couldn't have been happier.
Thank you guys, especially Rob! I really can't recommend them enough.

Ive used Vertu ( formerly Bristol St Motors ) several times now and each time I have had first class polite professional service and advice.
Matt and his staff ( Scott and Dan) are very good ( non pushy) supportive sales staff

We were looked by Yan who was a very friendly and professional salesman. He made us feel very comfortable. When we picked the new car up we felt special. Can't recommend Virtu enough

Fantastic service at the showroom. Aaron was so helpful and talked us through everything. The process was super simple.

From the moment we entered the dealership in March until I collected my new car in September, everyone has been exceptionally friendly, helpful and professional.

My first enquiry was with Emily in March, the again in April for a test drive & placing an order, once more in July after the EV grant had been announced to update my order.

Rob took over in August when it was close to collecting, then in September making sure all of the paperwork was ready and what I needed to have in place for my part exchange.

When I'd completed the handover Matt introduced himself as another point of contact should I need any further help if Rob was on a day off.

Scott and Jonah were both very helpful and friendly. There was no pressure to buy and Scott answered every question with ease (and there were alot as I was used to much older cars). I would certainly consider going back to Vertu Derby to get another car.

Shocking company, really bad service. Sold me a brand new vehicle that from the start had engine problems, took years, a great number of days off work, emails sent and the ombudsman to finally get it rectified. When they finally fixed the engine, they damaged my air conditioning which they then refused to acknowledge they had done it, then tried to charge me for finding the damage they had done! Use them at your peril!

My experience at Vertu Motornation Derby was excellent and I'd highly recommend them.
Dan was professional, helpful and really knowledgable about the vehicles.
We previously had a really bad experience with another car from another dealership, so we were really cautious about buying another car, but Dan was great. He helped us find the perfect car, and really put us at ease. We were about to give up for the day when we called in to Vertu not feeling hopeful that we would find anything, but I’m so glad we did! We are so pleased with our car and the communication both before and after buying the car has been excellent. I felt like a really valued customer.
100% would recommend this place, and thank you Dan!

What can I say amazing customer service. From the point of the carwow team to the dealership. Daniel was amazing! So patient. Answered all my questions. The handover was great and professional. Cleanest car we have ever picked up from a dealership. The Clio is amazing! Thank you so much and highly recommended