Vertu Motors - Mercedes-Benz of Ascot Anmeldelser 

An excellent experience from start to finish! The service was seamless, efficient and professional. Mike was incredibly helpful, taking the time to explain all the features of the car and arrange a thorough test drive. The paperwork was handled smoothly and efficiently, making the whole process stress free. I’m absolutely delighted with my new car and would highly recommend the service. Thank you, Mike.

What more can I say, Vertu Mercedes- Benz Ascot were fantastic from start to finish. Special mention to Zoe in the service department. She was polite, professional and very friendly. Sorted out my car under warranty. I was amazed how quickly the car was fixed. When I’m next in the market for a new Mercedes I will definitely pay Vertu Ascot a visit.

From start to finish Madison at the Ascot branch has been so helpful and responsive in questions we had when purchasing our car along with a fast turnaround time to complete :)
Thank you for your help!
Harriet x

Experience was good, good service provided, condition of the vehicle was as described, only bad point was I was unable to lock the vehicle as both remotes were dead, God knows how the vehicle started.

Had a great experience buying a new car. Both Ruman & Hani were very helpful and went out of their way to make sure everything was perfect.

Fantastic experience right through the process of buying my used Mercedes. Ruman Hussein was an absolute pleasure to deal with and was so helpful throughout. Highly recommended. If you need any help with choosing or buying a car, Ruman is your man.

The whole process was seamless and the team were amazing!

Olivia made buying my Mercedes simple, enjoyable, and efficient. She was incredibly knowledgeable and thorough throughout the whole process, which made me feel completely at ease. Her professionalism and friendly approach made the experience a pleasure from start to finish. Olivia is a real credit to Mercedes, and I would highly recommend her.

Ruman at Vertu Mercedes Benz Ascot was so very helpful. He kept us informed at every stage of the buying process and made the whole transaction enjoyable. Whenever we emailed him to ask a question he came right back with a clear answer. This professional but friendly service was refreshing to see and we would definitely buy another vehicle from them. It was also good to have the Branch Manager and head of sales introduce themselves to me and I would highly rate their customer service.

I had an absolutely fantastic experience dealing with James Downham at Vertu Mercedes-Benz Ascot. From the very beginning, James was incredibly helpful, professional and genuinely committed to making sure I found the right Approved Used Mercedes-Benz for me.

He made the whole process smooth and stress-free, taking the time to answer all my questions, explain everything clearly and guide me through each step without ever making me feel pressured. His knowledge, patience and attention to detail were exceptional, and it was clear that he genuinely cared about providing a great customer experience.

I am absolutely delighted with my car and couldn’t be happier with the service I received. James went above and beyond, and I would have no hesitation whatsoever in recommending him to anyone looking for a Mercedes-Benz.

A huge thank you to James and the team at Vertu Mercedes-Benz Ascot for making the whole experience so enjoyable. Outstanding customer service from start to finish!

Great customer welcome from Mel as soon as you walk through the doors at Mercedes in Ascot. You are seated and offered a drink with a smile. Great service from the sales team too - Isuru & Ross.

I had arranged to test drive a used vehicle, which turned out to be not for me at this time. The manager, Conor, spent some time afterwards chatting with me about my previous cars, what I liked, and what I needed from my next car. He suggested a CLE Coupe, which I would not have considered. We checked my golf clubs and trolley would fit in the boot, which they did comfortably, I loved the car on the test drive, and we agreed a very fair deal on my part exchange. I felt that Conor was genuinely interested in matching me to the right car, and was a real pleasure to deal with throughout the whole process.

I dropped into the showroom without an appointment, and was accommodated very quickly.

All Ascot colleagues were approachable, friendly, knowledgeable and engaging from enquiry through to car pick up & beyond. Especially Conor and Ruman!

Pricise, Quick, and easy to complete all the forms, staff were on hand, quickly responding to my questions, would definitely recommend.

What made my experience special was Isuru, he couldn’t do enough to make sure my day was nothing but perfect. What an asset you have in this guy, nothing was a problem to him. I traveled over 200 miles to collect my SL and I would do it again if Ascot Mercedes had the car I was after and Isuru was looking after me. 10 out of 10. I’d also like to mention the receptionist, very pleasant and helpful. Eric Johnson

Ring local dealership in Bracknell even though the its called Vertu Ascot (Just to be snobby) nightmare getting through to parts department .... waited for nearly two hours dor a ring back ..Robert Forester should be ashamed with the customer service ...even Škoda main dealerships have a better customer rating Its a bit of an embarrassment having Vertu sponsor the BTCC and emblazoned on the cars.

Raz looked after us very well and did everything he could for a smooth sale
Highly recommend

My experience of buying a car from Vertu, the service from the staff rated 5 stars, from reception through to Connor, I also rated your sales executive, Olivia. Her knowledge, patience, and tolerance with me deserved 5 star "plus". The one small exception was the engine bay was not valeted.

Extremely disappointing experience with Vertu Mercedes-Benz Ascot – think very carefully before buying an Approved Used Mercedes from them

I am writing this review after an extremely disappointing experience purchasing a Mercedes-Benz CLA 180 from Vertu Mercedes-Benz Ascot.

I purchased the vehicle on 7 April 2026 after paying a £1,000 deposit. It was sold to me as an Approved Used Mercedes-Benz, and I purchased it with the expectation that I was buying a vehicle that had been properly inspected and prepared to the standard expected from a Mercedes-Benz main dealer.

Unfortunately, the problems started almost immediately.

Before collection, I was told the windscreen had been chipped during preparation and would be replaced at Vertu's expense. Two days after taking delivery, on 9 April, I discovered significant damage to the underside of the vehicle which had not been disclosed to me before purchase. Vertu subsequently accepted responsibility for repairing this.

The following day, while the windscreen was being replaced, I was also informed that the vehicle had been fitted with a non-Mercedes windscreen. This had never been disclosed to me before purchase.

I then discovered a crack in the front bumper and reported this to the dealership. The vehicle was eventually collected for repairs on 1 May.

What followed was an extremely frustrating repair process. The vehicle remained with Vertu for approximately five weeks. At one point, their own service department contacted me asking when I intended to bring the vehicle in because the required part had arrived — despite the fact that they had already had the vehicle in their possession for nearly two weeks.

I was subsequently told that additional work was required and that a cracked alloy wheel had also been identified.

When the vehicle was finally returned to me on 5 June, the agreed bumper repair had not been completed. In addition, my dashcam had been damaged while the vehicle was in Vertu's possession.

A further collection was then arranged for 25 June so that the bumper and dashcam issues could be dealt with. I arranged my entire day around this collection, removed my daughter's car seat, emptied the vehicle and turned down paid work.

Nobody turned up. Nobody contacted me.

I subsequently received an apology from the Used Car Sales Manager, Dan Knight, who accepted responsibility and acknowledged that the failure to attend the agreed collection was unacceptable.

After the continued problems, I formally exercised my final right to reject the vehicle under the Consumer Rights Act 2015.

Vertu refused.

Their response was particularly disappointing. Despite the history of issues, the vehicle being unavailable for approximately five weeks, incomplete repairs and the failed collection, Vertu characterised the remaining issue as essentially a "minor cosmetic" bumper repair and argued that there was no evidence that certain defects existed when the vehicle was supplied.

This is difficult to reconcile with the fact that several issues were identified and dealt with by Vertu shortly after purchase, including damage which I reported within days of taking delivery.

I was also told that the problems were "cosmetic rather than mechanical", as though a main dealer selling an Approved Used Mercedes is only responsible for mechanical faults. That is not how I understand the Consumer Rights Act 2015 to operate.

I have retained extensive evidence throughout this entire process, including photographs, videos, emails, repair documentation and correspondence with Vertu. The matter has now been referred to The Motor Ombudsman for independent review.

What disappoints me most is not simply that the car had problems. Used cars can have issues. It is the way those issues were handled and the repeated failures in communication and organisation throughout the process.

I gave Vertu numerous opportunities to put things right. I was patient. I accepted the repair process. I made myself available for collections and repairs. I continued using the vehicle because I needed transport.

Eventually, I reached the point where my confidence in both the vehicle and the dealership had been completely undermined.

To be clear, this review is not based on one isolated fault or one bad interaction. It is based on the cumulative experience from the moment I purchased the vehicle.

For a customer spending tens of thousands of pounds on an Approved Used Mercedes from a main dealer, I expected considerably better.

The best service ever !!! Very sales team in the buying experience !!!