I found the team at Vertu Sheffield, very knowledgeable and extremely friendly. James was especially helpful during our visit, he didn't rush or talk us into buying something we weren't looking for,... Se mere
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Customer service was great from viewing my car to driving it away. The salesman in particular was excellent felt as if I had known him for years. He was so friendly and knowledgable. All the staff... Se mere
Virksomheden har svaret
I've just purchased a brand new Mazda CX5 (Upgrading from a CX30 which I've had for the last 3 years) From initial contact through to collecting my new car, the service from their sales team has been... Se mere
Virksomheden har svaret
Jack the sale consultant was very helpful from start to finish. Very professional never put us under any pressure. Looked after us and did all the paperwork for us. Very freindly.
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Mazda Sheffield
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
405-431 Penistone Road, S6 2FL, Sheffield, South Yorkshire, Storbritannien
- 0330 012 2016
4,3
Fremragende
21 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Vertu Sheffield
I found the team at Vertu Sheffield, very knowledgeable and extremely friendly. James was especially helpful during our visit, he didn't rush or talk us into buying something we weren't looking for, he just helped us choose the right car for us.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Hi Tricia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Mazda Sheffield so knowledgeable and friendly.
It’s wonderful to know that James was especially helpful during your visit and that he took the time to understand what you were looking for — without any pressure — to help you choose the right car for you. That’s exactly the experience we aim to provide, and your feedback will mean a great deal to him and the team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Customer service was great from viewing…
Customer service was great from viewing my car to driving it away. The salesman in particular was excellent felt as if I had known him for years. He was so friendly and knowledgable. All the staff were welcoming and friendly.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Dear Pamela,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a great experience from viewing your car right through to driving it away.
It’s wonderful to know that the salesperson made you feel so comfortable and provided such friendly, knowledgeable support — feeling at ease and well looked after is exactly what we aim for. We’re also pleased to hear that the wider team made you feel welcome throughout your visit.
Thank you again for choosing Mazda Sheffield, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Fantastic customer service from David
Fantastic customer service from David, he made us feel welcome and the whole process was smooth compared to a bad experience with another dealership. Thanks David.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Hi Joe, thank you for taking the time to leave your fantastic feedback. It is great to hear that David made you feel welcome and that everything went smoothly during your visit. We are really pleased that the experience stood out, especially after the difficulties you had elsewhere. Thank you again for choosing us and we hope to see you again soon. Danielle
Outstanding customer service
Outstanding customer service when buying a used car. Hamza was very professional and informative throughout the whole process and answered any questions I had. I would have no hesitation in recommending Vertu to anyone and I would definitely be a returning customer.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for your fantastic review. I’m delighted to hear that you received outstanding customer service throughout your used‑car purchase. It’s great to know that Hamza was professional, informative, and able to answer all your questions with confidence. Your recommendation means a great deal, and we’re thrilled to hear you’d happily return in the future.
Many thanks,
Chloe
Jack
Jack the sale consultant was very helpful from start to finish. Very professional never put us under any pressure.
Looked after us and did all the paperwork for us.
Very freindly.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Hi Clifford,
Thank you so much for taking the time to leave us a 5-star review. We're delighted to hear that Jack provided such helpful, professional, and friendly service throughout your experience. It’s wonderful to know you felt well looked after and never under any pressure.
Your feedback means a great deal to the team at Mazda Sheffield, and we’ll be sure to pass your kind words on to Jack.
Kind regards,
Liza
Great garage to buy a car from ..
I recently bought a used ford kuga from this garage a week ago , from the moment I enquired about the vehicle online , the salesman jack Hutchinson was very helpful and attentive to everything I asked, he helped me through the finance and reassured me throught the process of buying the car to the point they actually organised to deliver the car to my house which was a great help , to Jack and all the team thank you for making this experience easy, would definitely recommend people to use them .
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for sharing such positive feedback. It’s great to hear that Jack and the team made the whole process smooth and reassuring, from your first enquiry right through to arranging home delivery. We really appreciate your recommendation and hope you enjoy your Kuga.
Kind regards,
Keith
i recently bought a Mazda cx 30 from…
i recently bought a Mazda cx 30 from Mazda Sheffield jack Hutchinson sorted it out and made the whole transaction very easy as I'm a Neanderthal on computers i needed lots of help and he obliged cheers jack
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Good afternoon Ant. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack and the team. We hope to see you again soon. Happy motoring, Dean
No fuss or hard selling.
No fuss or hard selling.
A very easy-going experience when trading in. Good prices too.
A big thanks to Jack for an excellent job. He was a pleasure to deal with.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Shocking aftersales
Took my car into the Sheffield branch (where purchased) and car was diagnosed with the rear shock absorber torn away from chassis. Told I would need to organise transporter to their Doncaster branch! Told I would need to organise and pay this myself plus they were unable to confirm if this was covered under my warranty!! and would not contact the Doncaster branch to book in, that was also down to me. Absolutely diabolical after sales/customer service.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information including registration number, we can certainly have this looked into further for you. Please quote ref TP01J1512. Kind regards, Selina
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great service …. Kurt Thomson went over and above !
Kurt made the transition from purchasing my used Mazda exceptional.The car when I arrived was immaculate and everything we discussed about the car has been completed to a really high standard.It is somewhat refreshing for this sort of service from a car dealership as previously I have experienced difficulties with competitive dealerships .In any event,I would highly recommend Mazda Sheffield and would Finally also like the thank Grant for his input in the smooth process.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you so much for your kind words! We are so happy to hear that Kurt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I bought a new Mazda 3 from Vertu Mazda…
I bought a new Mazda 3 from Vertu Mazda Sheffield last month my second car from them. Jack Hutchinson gave me great customer service and a month on I am very happy with my new car.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Good afternoon John. Thanks so much for sharing your experience! We're thrilled to hear you're loving your new Mazda 3 and that Jack Hutchinson provided excellent service once again. It's fantastic to know you've chosen Vertu Mazda Sheffield for your second car — we truly appreciate your loyalty. Enjoy every drive, and we look forward to welcoming you back in the future! Kind regards, Kerry
Misled and Disappointed - A Bait and Switch Tactic
My wife and I had a very disappointing experience with Vertu Mazda Sheffield on September 8th, which has left us feeling misled and our time completely wasted.
The initial contact with Kurt was positive. My wife enquired about a used Mazda CX-5, and he was transparent about it missing one service and even offered a £200 discount with free delivery. Based on this honest information, we decided to make the 100-mile round trip to see the car.
Kurt at the dealership was great—helpful, not pushy, and even offered a fresh MOT and service. After a good test drive, we were happy to put down a deposit.
The problems began when we were handed over to the manager, Steve. The figures and facts we were given changed completely. Steve informed us the car was actually missing three services, not one. The promised discount was withdrawn, and the "fresh MOT" was no longer offered as one had "recently" been done. Most frustratingly, he tried to base the quote on an old, higher price that was no longer on the website, rather than the current listed price.
It felt like a classic "bait and switch." We were given one set of facts to get us in the door, only for the deal to change once we were committed. We even tried to find a solution, asking for a mere £195 reduction to compensate for the misinformation and our significant time and travel, but Steve refused, claiming he was already "losing money."
We left feeling utterly misled. The unprofessional approach and the clear discrepancy between the salesperson's and manager's information is not what you expect from a reputable group like Vertu. We would advise others to get every single promise in writing before making the journey.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Hello James Fernandes, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Selina.
Had an excellent experience buying a…
Had an excellent experience buying a car from Lucy at Sheffield Mazda, bought a brand new MX-30 R-EV and Lucy helped me get exactly the spec I was looking for at a price that couldn’t be beaten anywhere else!
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Good morning Karl. Thank you so much for your kind words! We are so happy to hear that Lucy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Besvarelse fra Vertu Motors - Mazda Sheffield
Good afternoon Mr Gordon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great team VERTU Mazda Sheffield
Fantastic, friendly team.
Would highly recommend !
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Quality Mazda Car
I've just purchased a brand new Mazda CX5 (Upgrading from a CX30 which I've had for the last 3 years) From initial contact through to collecting my new car, the service from their sales team has been 1st class. This is my 3rd Mazda over the last 5 years and I've been delighted with them all.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Lucy was excellent her knowledge was…
Lucy was excellent her knowledge was brilliant polite and cheerful a pleasure to deal with.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Kurt at Vertu Mazda Sheffield was…
Kurt at Vertu Mazda Sheffield was fantastic, a great guy to deal with, thank you for superb service.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I must write to give a big thank you to…
I must write to give a big thank you to John Clamp for his very helpful and professional assistance during my recent visit to Vertu Mazda, Sheffield. During my visit and test drive, John was most informative and answered all questions truthfully, allowing me to make a fair and reasoned assessment of the vehicle I was interested in. I have driven a Mazda from Sheffield for the last two and a half years and would certainly recommend the excellent service I have received during that time.
Dennis Braithwaite
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Mazda Sheffield
Good morning Dennis. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with John and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
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