The whole experience at JLR Exeter was fantastic from start to finish. We were treated like royalty and Ryan Duncan went above and beyond. He is a true asset to the team and we couldn’t recommend him... Se mere
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Se, hvad kunderne siger
Jonny Redfern and his team were awesome to work with super quick and got the car turned round for delivery in less than 24 hours, really over the moon with the purchasing process. I have been buying c... Se mere
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Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all t... Se mere
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I had an enjoyable car-buying experience at Land Rover, Exeter. The Sales Executive was Henry Favre, - clearly a very able young man whose priority was the care of the customer . It was relaxing and... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Land Rover Exeter
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
6 Matford Way, Land Rover, Matford, EX2 8FN, Exeter, Devon, Storbritannien
- 0330 012 2306
4,7
Fremragende
104 anmeldelser
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Wonderful customer service
Wonderful customer service! John and Harrison were fantastic - very knowledgeable and not pushy in at all. I felt very looked after and will definitely return when it’s time to buy my next car. A five star service from lovely people!
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for your fantastic feedback. We’re delighted to hear that John and Harrison provided such knowledgeable and supportive service, and that you felt well looked after throughout your experience.
We truly appreciate your kind words and look forward to welcoming you back when it’s time for your next car.
Kind regards,
Matthew
First class service
We recently purchased a car from Vertu JLR Exeter and had a fantastic experience from start to finish.
Ryan Duncan looked after us throughout the whole process and was professional, knowledgeable and incredibly helpful every step of the way. Nothing ever seemed too much trouble, and everything was explained clearly and thoroughly, including the service plan and additional insurance options, which gave us real peace of mind.
The handover experience was particularly memorable. Ryan even came in on his day off to hand the car over to us, which we really appreciated. He made the whole occasion feel special rather than just another car purchase. One of our children didn’t even know we’d bought the car, so seeing their reaction when they got to pull the black cover off was a lovely moment that Ryan helped make possible.
The walkthrough of the car was clear, detailed and easy to follow, and we left feeling confident and excited about our new vehicle. We absolutely love the car and couldn’t be happier with our purchase.
We wouldn’t hesitate to recommend Vertu JLR Exeter, and especially Ryan Duncan, to anyone looking for a new car. Based on this experience, we’d be more than happy to return in a few years when it’s time to trade in and buy our next vehicle.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi Emily,
Thank you so much for taking the time to leave such an incredible 5‑star review. We’re absolutely delighted to hear about your fantastic experience with Vertu Land Rover Exeter.
It’s wonderful to know that Ryan Duncan provided such professional, knowledgeable, and supportive service throughout your journey. Going the extra mile — from clearly explaining every detail to even coming in on his day off — truly reflects the level of care we strive to deliver, and we’re thrilled this made such a positive impact.
Your handover experience sounds incredibly special, and we’re so pleased Ryan helped create such a memorable moment for you and your family. The surprise reveal for your child is a brilliant touch and exactly the kind of experience we love to be part of.
We’re also delighted to hear that you felt confident and excited as you drove away in your new car, and that you’re loving it. Your kind recommendation means a great deal to the entire team, and we’ll be sure to share your wonderful feedback with Ryan.
We look forward to welcoming you back in the future when the time comes for your next vehicle. In the meantime, if you need anything at all, we’re always here to help.
Kind regards,
Liza.
This was the best hand over of a new…Hand over
This was the best hand over of a new car we have ever experienced. Genuine people who are great at their job and a pleasure to deal with.
Our contact was John Ashman
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for your wonderful feedback. We’re delighted to hear this was the best handover you’ve experienced. It’s great to know you found everyone genuine, professional and a pleasure to deal with. John Ashman will be thrilled to receive your kind words.
Many thanks,
Chloe
Extremely pleased with our Land Rover …
Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all the staff. Jonathan Redfern was an excellent salesman, informative and knowledgeable at his job..... loved his restored Land Rover Jeep that was displayed in the showroom, our grandson wanted us to buy it!
A lovely gesture..."Unveiling ceremonial handover cover " when we were handed the keys. Thank you, we are truly gobsmacked!!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi Michael,
Thank you for your fantastic 5-star review! We’re delighted to hear how pleased you are with your new Range Rover Sport and the experience you had at Land Rover Exeter.
It’s wonderful to know that you were made to feel so welcome and well looked after by the whole team, and that Jonathan provided such informative and knowledgeable support throughout. The ceremonial handover sounds like a fantastic touch—we’re so pleased it made your experience even more special!
Your kind words will mean a lot to Jonathan and the wider team. Thank you again for sharing such a great experience.
Kind regards,
Kerry
On my third Range Rover from Land Rover…
On my third Range Rover from Land Rover Exeter and I genuinely cannot imagine going anywhere else. The bay experience is something else entirely and the team are consistently brilliant across the board. Stuart deserves a particular mention — he is exceptional in every sense: knowledgeable, attentive and just a pleasure to deal with from start to finish. When you find people and a place that get it right every single time, the decision makes itself. Always Landrover Vertu Exeter
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you so much for your continued loyalty and for taking the time to share such a fantastic review. It truly means a great deal to the whole team that you’ve chosen us for your third Range Rover – that level of trust is something we never take for granted.
We’re delighted to hear that your experiences with us have been consistently brilliant and that the handover experience stood out in particular. Creating something memorable and seamless for our customers is exactly what we strive for, so it’s wonderful to know we’re getting it right.
A special thank you as well for highlighting Stuart – we couldn’t agree more. He is a real asset to the team, and your kind words about his knowledge, attentiveness, and overall approach will mean a lot to him.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Keith
Vertu LR Exeter off-hand and unhelpful
Just had a very off-hand and unhelpful call with Vertu Land Rover Exeter. Trying to get help with electronic software failure on our Discovery Sport. This is actually the second major issue we have had with a Discovery from this dealership. They are very attentive when they want to sell you something but could not care less afterwards.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KLC1505 Kind regards, Dean
Wonderful service from a team who went…
Wonderful service from a team who went above and beyond!
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re thrilled to hear that you received wonderful service from a team who went above and beyond to support you.
Your comments are greatly appreciated and will be shared with the team. We’re so pleased we could make your experience a positive one and look forward to welcoming you again in the future.
Kind regards,
Keith
Excellent service
Excellent service, good attention to detail. Handover was very smooth with a good comprehensive run through of the vehicle.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi Carl,
Thank you for your great review. We’re delighted to hear you received excellent service and appreciated the attention to detail throughout your experience.
It’s great to know the handover was smooth and that you found the vehicle walkthrough clear and comprehensive.
We really appreciate your feedback and hope you enjoy your new vehicle.
Thank you, Danielle
Fabulous experience from start to…
Fabulous experience from start to finish. Staff superb!
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Dear Richard,
Thank you for your feedback. We’re delighted to hear you had a fabulous experience from start to finish and that the team made such a positive impression.
Kind regards,
Danielle
I purchased a used vehicle from Vertu…
I purchased a used vehicle from Vertu Jaguar Land Rover for approximately £33,000. Within five months and around 900 miles of normal use, an issue became apparent involving loose or improperly secured components within the wheel arch/underside area found by their own engineers.
This is not an area that would have been visible or reasonably identifiable at the point of handover. It only became apparent after use, and I raised this promptly.
Vertu have declined responsibility without providing clear evidence. The photograph relied upon does not show the relevant area at all, and despite repeated requests, no pre-delivery inspection (PDI), preparation, or handover documentation has been provided to demonstrate the condition of these components at the point of sale.
Under the Consumer Rights Act 2015, the burden is on the retailer within the first six months to demonstrate that the fault was not present at delivery. In this case, that has not been evidenced.
Instead, the approach taken has felt as though the default position is simply to attribute the issue to the customer without properly establishing the facts.
The complaint handling has been equally disappointing:
Ongoing delays and the need to repeatedly chase
Clear questions not being answered
No meaningful evidence provided
Reference to potential chargeable work before liability was established
In particular, the final response from the Client Experience Manager felt generic, dismissive, and lacking genuine engagement with the issues raised. In my view, it came across as condescending in tone, which left me feeling that my concerns had not been taken seriously. Rather than addressing the substance of the points raised, the response appeared to close the matter without properly evidencing the position.
Overall, the experience has been frustrating and undermining. What should have been a straightforward issue—either evidenced or resolved—has instead been handled in a way that felt defensive and dismissive.
The impression given is of a business that, once challenged, is more focused on rejecting responsibility than properly investigating concerns.
I approached this in good faith and would have preferred a pragmatic resolution. Unfortunately, based on this experience, I would not recommend.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Great customer service experience from…
Great customer service experience from the team at Vertu
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Good morning Lee,
Thank you for taking the time to share your feedback. I’m really pleased to hear you had a great customer service experience with the team at Vertu.
Kind regards,
Dean
As always a great experience from start…
As always a great experience from start to finish from the Team at Vertu Exeter, Gary is extremely professional and ensures every aspect of the sales process is excellent
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Thank you for your kind feedback. We’re delighted to hear that you once again had a great experience with the team at Vertu Exeter. Gary will be especially pleased to know that his professionalism and attention to detail ensured every aspect of the sales process met such a high standard. Your continued support is very much appreciated.
Kind regards,
Matthew
New car, old fashioned values
In a sterile world, we, like so many others, are looking for a personalised happy experience alongside value for money. I feel confident of a very positive long term association with Vertu Land Rover Exeter thanks to the team there, in particular Gary in sales. Thank you.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Good afternoon Doctor Cannon.
Thank you for the thoughtful and beautifully worded review. In a world where genuine, personalised service can feel rare, it’s wonderful to hear that the team at Vertu Land Rover Exeter — and Gary in particular — delivered exactly the experience you were hoping for.
Feeling confident about a long‑term relationship with a dealership is one of the strongest compliments you can give, and the team will be delighted to know they’ve earned that trust through their care, professionalism, and attention to what really matters to you.
Really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Absolutely delighted with my new Jaguar I-Pace!
I popped in for a quick look around and 5 days later, here I am, sitting in my Jaguar I-Pace absolutely delighted with my choice!
I couldn’t be happier with both the car and the entire buying experience. From the moment I walked in, Henry was an absolute champion. He really listened to what I wanted, understood my requirements perfectly, and helped me find exactly the right model. His knowledge, patience, and friendly approach made the whole process feel effortless.
The experience was genuinely pleasant, simple, and straightforward — no pressure, no complications, just honest advice and smooth handling from start to finish. Everything was handled professionally and with a smile.
A big thank you to Henry, Harrison and the whole team at Vertu Landrover for making car buying enjoyable again!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi there,
Thank you for the brilliant 5‑star review. It’s fantastic to hear how quickly everything came together and how delighted you are with your new Jaguar I‑Pace.
Henry will be thrilled with your feedback — his friendly, knowledgeable approach clearly made the whole process smooth and enjoyable. Great to hear Harrison and the team also helped make it such a positive experience.
Enjoy every moment in your new I‑Pace.
Kind regards,
Kerry
Kai Guise
Kai, was amazing, he kept us informed all the way during the process. Even when things out of Kai's control went a bit wrong, he was very helpful.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi Mark
Thank you for your lovely feedback. We're delighted to hear that Kai was amazing and kept you informed throughout the entire process. Even when things didn’t go quite to plan and were outside of his control, it’s great to know he remained helpful and supportive. Your comments are truly appreciated.
Kind regards
Dawn
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi David
Thank you for your excellent feedback. We're really pleased to hear you received such great service. Your comments are truly appreciated.
Kind regards
Dawn
The way we were looked after and…
The way we were looked after and treated far exceeded any service level I have received form a company, They were interested, and informative and made sure we were kept up to date with all aspects of the purchase.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Hi Jonathan,
Thank you for taking the time to leave this outstanding 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Land Rover Exeter exceeded your expectations.
It’s wonderful to know that the team looked after you so well — being attentive, informative, and ensuring you were kept up to date throughout every stage of your purchase. Providing a genuinely exceptional service is something we strive for, so your feedback means a great deal to everyone involved.
Thank you again for choosing Vertu Motors. If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza.
The BEST customer experience!!
A truly first class experience from start to finish.
Super helpful during the build process, with regular communication and updates.
A professional and helpful handover, explaining all the features and ongoing support as required.
Gary K is a true gentleman - genuine customer service & support, which is hugely rare these days! A*
Hats off to the JLR Team at Exeter - traditional and honest approach - well done & highly recommended.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Pete, thank you for taking the time to share this fantastic review. We are glad to hear you enjoyed the whole experience and that Gary and the team gave you such great support. We really appreciate your recommendation.
Kind regards, Danielle
Great service and very helpful
Gary sold us our new car and we had a great experience from start to finish. He was very professional and not at all pushy. He was very knowledgeable and extremely organised and helpful.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Good morning Nick,
Thank you for sharing your experience. I’m really pleased to hear that Gary made the whole process smooth from start to finish. His professional, knowledgeable, and organised approach clearly helped make your visit a positive one, and it’s great to know you felt supported without any pressure.
I appreciate you taking the time to leave this feedback.
Kind regards,
Dean
Kai and the team at Vertu JLR Exeter…
Kai and the team at Vertu JLR Exeter gave me excellent customer service throughout the whole process of buying my new car
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Land Rover Exeter
Good afternoon Tim,
Thank you for sharing your review. It’s great to hear that Kai and the team provided excellent customer service throughout the whole process of buying your new car. I’m really pleased the experience felt so smooth and supportive from start to finish.
Kind regards,
Dean
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