Popped into dealership this afternoon. Spoke with Craig Coleman who was very friendly and knowledgeable regarding the car we were looking at. So pleased that we have now purchased the vehicle with... Se mere
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Se, hvad kunderne siger
After having issues with my Airconditioning and Arnold Clark being no help at all, I took my car to MG Vertu Edinburgh. On both occasions the assistance given has been outstanding. They talked me th... Se mere
Virksomheden har svaret
Raymond Hewitson From the moment I first enquired, nothing was too much trouble for salesman Craig Coleman. He was professional and always happy to help, kept me updated throughout the process (eve... Se mere
Virksomheden har svaret
Bought a new Kia EV from Vertu at Newbridge on Motability. Very good customer service with staff (specifically Gemma) and process was very straight forward. The car became available very quickly wit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Kontaktoplysninger
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, Storbritannien
- 0344 659 8925
4,6
Fremragende
62 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Car Purchase
Popped into dealership this afternoon. Spoke with Craig Coleman who was very friendly and knowledgeable regarding the car we were looking at.
So pleased that we have now purchased the vehicle with Craig's help answering all our questions.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for your lovely review.
We're delighted to hear that Craig provided such a friendly and knowledgeable experience during your visit. It's fantastic that he was able to answer all your questions and help you find the right vehicle.
We hope you enjoy your new car and look forward to seeing you again in the future.
Many thanks,
Chloe
We've had a great experience
We've had a great experience, honest and open. We had a hickup with the motability scheme but Paul couldn't have been more help. We now have our new car and enjoying it greatly. Thanks.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul and the team. We hope to see you again soon. Happy motoring, Selina
After having issues with my air conditioning
After having issues with my Airconditioning and Arnold Clark being no help at all, I took my car to MG Vertu Edinburgh. On both occasions the assistance given has been outstanding. They talked me through all the processes that was needed. They even walked me through the process of contacting my insurance company again to rectify a repair that had not been carried out correctly by another garage. They could have easily said, this is going to cost you £s and not been true and honest with me. Would highly recommend.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that the team at MG Vertu Edinburgh provided such outstanding support and honest guidance, especially after your previous experience.
It’s great to know they took the time to clearly explain everything and even assisted you with your insurance to ensure the issue was resolved properly. We truly appreciate your recommendation.
Kind regards,
Matthew
Very professional and excellent service
Very professional and excellent service
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Hi John,
Thank you for your feedback.
We’re delighted to hear you received very professional and excellent service during your visit.
Kind regards,
Danielle
Excellent sales representative skills, experienced, by customer. Happy to have driven away in my New MG car after a smooth car buying process.Kia Edinburgh, Vertu, thank you welcoming representatives.
At Kia Edinburgh Vertu Motors with Craig Coleman, every stage towards driving away in my New MG, was smooth.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Hi Mr Mandinyenya,
Thank you for your wonderful feedback.
We’re delighted to hear you had such a smooth and positive experience throughout your purchase, and that Craig Coleman provided excellent support at every stage. It’s great to know you felt well looked after by the team at Kia Edinburgh.
We hope you continue to enjoy your new MG and appreciate you taking the time to share your experience.
Kind regards,
Danielle
First class customer service
Raymond Hewitson
From the moment I first enquired, nothing was too much trouble for salesman Craig Coleman. He was professional and always happy to help, kept me updated throughout the process (even checked that everything was ok after I had picked up my new car), and was never pushy. The whole experience was so easy thanks to Craig.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Good afternoon Raymond,
Thank you for your review. It’s great to hear that Craig provided such professional, helpful, and supportive service from your initial enquiry right through to after you collected your car. Keeping you updated and making the whole process feel easy really does make a difference.
Your kind words will mean a lot to him.
Kind regards,
Dean
The service recieved at this garage was superb.
The service recieved at this garage when I purchased my used Kia Rio was 1st class. Kieran was great. No pushy sales tactics. Honest and helpful throughout. I did my research on the car ahead of my visit and found that the car was competitively priced and in great condition. Would definitely recommend this place.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Hi Gordon,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received first‑class service during your visit to Vertu Kia Edinburgh.
It’s wonderful to know that Kieran provided honest, helpful, and pressure‑free support throughout your purchase — exactly the experience we aim to deliver. We’re also pleased that you found the Kia Rio competitively priced and in great condition after doing your research.
Your kind recommendation means a great deal to the team, and we’ll be sure to pass your feedback on to Kieran. If you ever need anything in the future, we’re always here to help. Enjoy your Kia Rio!
Kind regards,
Liza.
Liam - The member of staff who helped me with…
The member of staff who helped me with my exchange/purchase of a new MG in the week 23-30th May 2026 at the showroom in Newbridge, Edinburgh was Liam. He was exceptionally helpful and friendly and made me feel welcome and comfortable. On my arrival, he immediately offered to provide a hot drink which I greatly appreciated given that it was a cold and windy day (the hot chocolate certainly hit the spot!). Liam was very knowledgeable and readily answered all my questions and everything was clearly explained to my satisfaction. I would have no hesitation in asking for Liam's assistance for any future purchases. I would add that Liam's boss, Paul, was also most helpful when I attended to finalise matters and collect my new car. Exceptional customer service from Liam and Paul. Only five stars on offer? I would give them 10 out of 10 as they far exceeded the level and quality of care I have experienced in rival showrooms when looking to buy new cars in the past.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Hi KD,
Thank you so much for taking the time to leave such an outstanding 5‑star review. We’re absolutely delighted to hear about your experience with the team at Vertu Kia Edinburgh.
It’s fantastic to know that Liam provided such exceptional service throughout your exchange and purchase. His friendly, welcoming approach — and that well‑timed hot chocolate on a cold day — clearly made a great impression! We’re so pleased he was able to make you feel comfortable, answer all your questions clearly, and support you every step of the way.
We’re also delighted to hear that Paul was equally helpful when finalising everything and handing over your new car. It’s wonderful to know that both Liam and Paul delivered such a high level of care and professionalism.
Your kind words and comparison to past experiences mean a great deal to us — and we especially love your “10 out of 10” rating! We’ll be sure to pass your feedback on to both Liam and Paul, who will be thrilled to hear how much their efforts were appreciated.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Got my new car from Sarah
Got my new car from Sarah the other day, she was amazing and very helpful! She made sure everything was ready and made the process really simple for me!
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Good afternoon Kris,
Thank you for your fantastic feedback. It’s great to hear Sarah made such a positive difference, keeping everything simple and making sure everything was ready for you. That kind of support really helps make the whole experience smooth and enjoyable.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great service from Newbridge…
I bought a hyundai from Newbridge branch last year which was a quick seamless process. I received an invitation to have a summer check up & thought it would be worth doing. Again, another seamless process. Darren picked my car up & returned to me at home the same day. I received texts from Chloe keeping me up to date on the service. Overall just a great professional but friendly service.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Good morning Michelle,
Thank you for your review. It’s great to hear that both your purchase and your recent summer check were handled so smoothly. Having your car collected and returned the same day, along with clear updates from Chloe, really shows the level of service we aim to provide. We’re delighted you found the experience professional and friendly throughout.
Kind regards,
Dean
Motability please stop
I be attended the Kia showroom at Newbridge just outside Edinburgh and I saw that the 3 disabled bays were taken by vehicles and all of which had sales information in the windows.
I drove up to the far end of the car park and there was nothing suitable, I turned around and parked in front of cars at the main entrance and as other cars were stopped.
Went inside and within 5 minutes a very nice man wearing a parking attendant vest approached me and asked if I would move my car. I did but explained that the disabled bays were all taken up by cars from VERTU. He apologised and said that they had a big promotional sale at the weekend and needed the space. What a Joke!
Sorry but the parking of cars is not my problem. The availability of disabled parking bays is for YOUR disabled customers and can I recommend that you stop promoting the fact that you deal with disabled people sympathetically and STOP! Yes Stop selling to Motability customers.
Please do not reply to me as I will never be using VERTU motors again
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for your review. We appreciate all feedback as it helps us to improve and deliver a better experience for our customers. Kind regards, Matthew
Excellent help from all staff
Excellent help from all staff. On a recent visit on 23rd April for a repair I received a level of care that went above and beyond. From Chloe who booked me in to the two gentlemen who facilitated my visit I want to say thank you. You are a credit to your organisation.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Good afternoon Kate,
Thank you for taking the time to share your experience. It’s fantastic to hear that you received such a high level of care during your recent visit, and that Chloe and the rest of the team went above and beyond to support you. Your kind words really mean a lot, and it’s lovely to know you felt so well looked after.
Kind regards,
Dean
Vertu Kia Edinburgh - Great Experience
Great experience buying EV at Vertu Motors. Craig Coleman was excellent to deal with, very knowledgeable and attentive. Quick and efficient from start to finish.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for your fantastic feedback. We’re delighted to hear that your EV‑buying experience was such a positive one. Craig will be thrilled to know his knowledge, attentiveness, and efficiency made the process smooth from start to finish. Your kind words mean a great deal to us.
Many thanks,
Chloe
We purchased our new Kia from Vertu…
We purchased our new Kia from Vertu Newbridge and can honestly say they are probably the best car garage we ever used. The sales person Matthew was fantastic as were the rest of the team that we dealt with. Even though there was a delay with the car due to events in other parts of the world, they kept on touch with us the whole time to let us know what was happening. I can highly recommend
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for your kind feedback. We’re delighted to hear that your experience at Vertu Newbridge was such a positive one and that the team delivered what you feel is the best service you’ve received from a car dealership. It’s great to know that Matthew and the rest of the team supported you so well, kept you informed throughout the delay, and maintained clear communication at every stage. Your recommendation is truly appreciated and will be shared with the team.
Kind regards,
Matthew
Complicated issues, smoothly handled
We had some paintwork issues with our used Kia Sportage, but After Sales Manager Darren Riley sorted them out and the company’s expense. On the day, Chloe was greta to work with and ensured a series of events - paintwork, MOT, service and tyres, were all completed in just two days while we enjoyed our visit to Edinburgh. We’re grateful to all who helped.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you for taking the time to share your feedback. We appreciate you highlighting both your initial concerns and the way the team worked to resolve them.
We’re pleased to hear that Darren Riley was able to address the paintwork issues to your satisfaction and that everything was handled at the company’s expense. It’s also lovely to hear your kind comments about Chloe — coordinating the paintwork, MOT, service and tyres within such a short timeframe is no small task, and we’re glad this allowed you to enjoy your time in Edinburgh.
Your thanks will be shared with Darren, Chloe and the wider team at Kia Edinburgh. We’re grateful for your patience and for giving us the opportunity to put things right.
Kind regards,
Liza
First electric car
I am delighted with my new car and with the service I received from Craig at your Edinburgh showroom. This is my first electric car and I was a bit apprehensive about the change over, but Craig was very informative in explaining everything I needed to know.
I am now enjoying a new driving experience.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Dear Marie,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re so pleased with your new car and that your experience at our Edinburgh showroom was a positive one.
It’s especially lovely to know that Craig was able to support you so well with your first electric car purchase. We understand that making the switch can feel daunting, so it’s great to hear that his clear and informative explanations helped put you at ease and allowed you to enjoy this new driving experience with confidence.
Thank you again for choosing Kia Edinburgh, and we wish you many happy miles ahead in your electric vehicle.
Kind regards,
Liza
Superb Motability service
Contacted this dealership regarding a Motability car for my wife. Specialist Paul Gordon could not have been more helpful, and the whole process from initial inquiry through to test drive and picking up the new vehicle could not have been smoother. Paul gave great advice, explained how Motability worked and dealt with all the paperwork. Excellent service and would highly recommend.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Dear Alex,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience arranging a Motability vehicle for your wife was so smooth from start to finish.
Your kind comments about Paul Gordon are very much appreciated. It’s great to know that his advice, clear explanations of the Motability scheme, and handling of the paperwork helped make the process straightforward and stress‑free.
Thank you for your recommendation and for choosing Kia Edinburgh. We wish your wife many happy miles in her new vehicle.
Kind regards,
Liza
new car
Our experience at Vertu Kia was excellent, staff member was very polite and professional in his role, made us at ease with our choice of car etc, there was never no pressure at all, which makes things on personal level welcomed
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Dear Doug,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience at Vertu Kia Edinburgh was excellent and that you found the service polite, professional and welcoming.
It’s especially pleasing to know that you felt at ease with your choice of car and that there was no pressure throughout the process. Creating a comfortable, customer‑focused experience is very important to us, so your comments are greatly appreciated.
Thank you again for choosing Vertu Kia Edinburgh, and we hope you enjoy your new car.
Kind regards,
Liza
Delighted
We came to the Newbridge showroom and were met by Craig Coleman. We had initially wanted to buy a used, 1 year old, car but Craig found us a brand new one, within our budget too.
From start to finish Craig was very helpful and kept us at ease throughout the whole thing, including a video of us pulling off the cover to reveal our new car when we picked it up.
We have bought lots of cars over the years but this is the best yet.
We wont buy another car for 2 years but when we do we will go back to the Newbridge showroom.
5 star service.
Cheers Craig!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Thank you so much for taking the time to share such a fantastic review. We’re delighted to hear about your experience at our Newbridge showroom and that Craig was able to find you a brand new car within your budget.
It’s great to know that Craig kept you at ease throughout the whole process and helped make the handover so memorable — the unveiling video is a lovely touch and we’re pleased it added to the experience. Your comment about this being the best car‑buying experience you’ve had really means a lot to the team.
We truly appreciate your 5‑star feedback and loyalty, and we’ll be more than happy to welcome you back when the time comes for your next car.
Kind regards,
Keith
Helpful and informative staff.
Helpful and informative staff.
Relaxed unpushy atmosphere.
Bit of humour
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Kia Edinburgh
Hi there,
Thank you for the great review. It’s lovely to hear you found the team helpful and informative, with a relaxed, no‑pressure atmosphere — and even a bit of humour along the way.
Really appreciate your feedback.
Kind regards,
Kerry
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.