Well just had to praise Jamie at Mansfield Hyundai. This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went into Hyundai and was served by Jack and told him what I was looking for in a car. He was very knowledgeable, friendly but most importantly NOT pushy. Day of pick up. I was feeling slightly nerv... Se mere
Virksomheden har svaret
I saw a gentleman called Ben Gibson at HYUNDAI,BRISTOL STREET MOTORS MANSFIELD NOTTINGHAMSHIRE ,HE was very friendly and made me feel at ease getting my new car. He didn't rush the appointment he list... Se mere
Virksomheden har svaret
We recently purchased a Hyundai Tucson and had a great experience thanks to Kieran and his manager, Emma. From start to finish, they were friendly, approachable, and highly knowledgeable about the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Hyundai Mansfield
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Southwell Road West, NG18 4LW, Mansfield, Nottinghamshire, Storbritannien
- 0344 558 4087
4,5
Fremragende
42 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Get a telephone that rings in the dealership
Thought I would make a telephone call to find out if any of my local dealers have the new Renault 4 Etech in stock so that I can go and view with a potential to buy.
I wasn’t expecting great things as I have only been in virtu on one previous occasion and I actually swore I’d never go in again because staff were awful. So I made the call and I was greeted with the phrase of something like, “ to improve our service your call may be recorded….” I thought here we go! I was put through to a female who then set about the best she could to get my full name and address as well as my telephone number. I politely declined because all I wanted to know was is the particular car in the showroom so I can make the effort to travel to have a look at it with a view to buy it. you really do not need my name address and telephone number to give me the answer to that question and what it does do is start to get me really wound up. So she said she would put me through to Mansfield and then after a few seconds, she came back to me and said none of our staff are available I will try the Hyundai garage next door and before I could answer she put me on hold again. She then came back to me and said that nobody was available there either and could she just have my telephone number and then she could get someone to call me. Nice try. So I told her not to bother and I was very polite to her and said it wasn’t her fault but I gave her some advice. The advice was how about in an effort to improve your service just install a telephone that actually rings in the dealership of the place where I need to speak to. How about getting rid of this stupid system where someone picks a phone up and then has to try ringing around themselves in effort to find someone to speak with who can answer the question. You have those people available in the actual showrooms so stop this trend of getting customers inconvenience when calling and make the experience a pleasure. Needless to say the Renault four is now off of my shortlist . So when you are looking at metrics and the best way forward for your business calls like mine will never get picked up and the impact will never be noticed but let me tell you now you’ve just lost a potential £30,000 sale.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1K0505 Kind regards, Liza.
Everything was perfect
Everything was perfect, from meeting the salesman Ben, signing for the car, the contact Ben kept with me throughout the order and delivery process and the hand over of the car on time dead on the day despite being told I may have to weight longer due to back logs and other stuff going on in the world which I was more than willing to wait but in the end I didn't need to 🙂
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Good afternoon Mr Riggott,
Thank you for your review. It’s great to hear that everything went perfectly, from first meeting Ben through to delivery and handover. Staying in touch throughout the process and delivering right on time clearly made a big difference, and Ben will be delighted with your feedback.
Kind regards,
Dean
A credit to the dealership
Well just had to praise Jamie at Mansfield Hyundai.
This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not easy to please but Jamie earned his salary in meeting my need to find an exchange for my current car.
A credit to the dealership, thanks for a positive experience Jamie.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Mervyn
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear how impressed you’ve been with Jamie at Mansfield Hyundai. It’s wonderful to know that over several interactions he consistently demonstrated professionalism, courtesy, and a genuine willingness to help — especially in supporting you to find the right exchange for your current car.
Your comments about Jamie being a real credit to the dealership will mean a great deal to him, and we’re so pleased he was able to deliver a positive experience even with high expectations. Thank you again for your kind words and for choosing us.
Kind regards
Dawn
Excellent Customer Service and Knowledgeable Staff
I went into Hyundai and was served by Jack and told him what I was looking for in a car. He was very knowledgeable, friendly but most importantly NOT pushy. Day of pick up. I was feeling slightly nervous and he took the time to take me out on another test drive and afterwards go through all the controls etc in the car. After care as well was brilliant. I had a query and rang up and he happily went through it with me and put my mind at ease. Customer service mixed with friendliness is 110% at this car dealership.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Dear Helen,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received excellent customer service and that your experience at Hyundai Mansfield was such a reassuring and enjoyable one.
Your kind comments about Jack are very much appreciated. It’s wonderful to know that his knowledgeable, friendly and non‑pushy approach helped you feel confident in your choice, especially on collection day when he took extra time to ensure you felt comfortable with the car and its controls. We’re also pleased to hear that the aftercare support was just as strong and helped put your mind at ease.
Creating an environment that combines great customer service with genuine friendliness is exactly what we strive for, so feedback like yours means a great deal to us. Your comments will be shared with Jack and the wider team.
Kind regards,
Liza
We recently purchased a Hyundai Tucson…
We recently purchased a Hyundai Tucson and had a great experience thanks to Kieran and his manager, Emma. From start to finish, they were friendly, approachable, and highly knowledgeable about the car and the process. They took the time to answer all our questions clearly and made sure we felt confident in our decision.
The level of customer service we received was excellent — nothing felt rushed, and they genuinely seemed to care about helping us find the right car. Their professionalism and helpful attitude made the whole experience smooth and enjoyable.
We’re very happy with our new Tucson and would definitely recommend Kieran and Emma to anyone looking for a reliable and stress-free car buying experience.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Thank you for your kind feedback, Hamish. We’re delighted to hear that you had such a great experience purchasing your Hyundai Tucson and that Kieran and Emma supported you so well throughout. It’s wonderful to know they were friendly, approachable, and highly knowledgeable, taking the time to answer your questions clearly and ensure you felt confident in your decision. We’re especially pleased that the process felt unhurried and genuinely customer‑focused, making it smooth and enjoyable. Your recommendation is very much appreciated, and we wish you many happy miles in your new Tucson.
Kind regards,
Matthew
Jack Ingham , Hyundia Mansfield
Jack Ingham dealt with us from start to finish. explained everything without being pushy. Can't fault Hyundia Mansfield.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jack Ingham looked after you from start to finish, explaining everything clearly and without any pressure. It’s wonderful to know you couldn’t fault Hyundai Mansfield. Your comments are truly appreciated.
Kind regards
Dawn
I would recommend vertu motors Hyundai…
I would recommend vertu motors Hyundai Mansfield to anyone there service was excellent from the moment we walked into the showroom we was greeted by Marlon Cameron Williams who was amazing he gave us space to look around we never felt pressured and he was available when we had any questions from when we walked into to when we drove away in our new car he was so helpful and put our minds at ease I would give the whole showroom and especially Marlon a 10 out of 10
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Thank you for such a fantastic review and for recommending Vertu Motors Hyundai Mansfield. We’re delighted to hear that your experience was excellent from the moment you walked into the showroom to driving away in your new car. It’s great to know that Marlon provided such amazing service, giving you the space to browse while always being available to help and answer questions, without any pressure. Your kind words and 10 out of 10 rating mean a great deal to us, and I’ll be sure to pass on your praise to Marlon and the whole team.
Kind regards,
Keith
Hyundai at Mansfield. Excellent.
Hyundai at Mansfield was an excellent showroom to visit. Both Marlon and Kieran were very helpful, ensured I got them car I wanted and went the extra mile, when some of the technology was reluctant to work.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Pat,
Thank you for the brilliant 5‑star review. It’s great to hear you had such an excellent experience at Hyundai Mansfield. Marlon and Kieran will be really pleased with your feedback — especially knowing they helped you get the car you wanted and even went the extra mile when the tech needed a bit of persuasion.
Kind regards,
Kerry
I arrived early for my appointment with…
I arrived early for my appointment with Marlon but he was happy to assist me with looking for a new car. Marlon was very attentive as to what I wanted in the new car and was happy to omit anything I didn't want. Marlon even took me on an impromptu test drive. At no time did I feel pressured into purchasing a new car and I felt that at anytime I could decide that the cars available were not for me and I could have terminated the appointment. However, as it turned out Marlon assisted me in selecting my new car and within a few hours I was driving out of the dealership in my chosen car. Thank you Marlon.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Good afternoon Allison,
Thank you for sharing your experience. I’m really pleased to hear how well Marlon looked after you. It’s great that he took the time to understand exactly what you wanted, made sure nothing felt pressured, and even arranged an impromptu test drive to help you get a feel for the car.
Driving away in your chosen car just a few hours later is fantastic — I’m glad the whole process felt relaxed and supportive from start to finish.
Kind regards,
Dean
Ben was excellent!
The salesman named Ben was very friendly and helpful , answering all our questions explaining our options he even made us a video of the car we was thinking of choosing .
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Good afternoon Sharon,
Thank you for taking the time to leave a review. I’m really pleased to hear Ben looked after you so well — being friendly, helpful, and taking the time to answer all your questions makes such a difference. The personalised video of the car was a great touch too and I’m glad it helped with your decision.
We really appreciate your feedback.
Kind regards,
Dean
The collection of my new motability car…
The collection of my new motability car and handing back of the old car was brilliant, Jack Ingram the salesman I dealt with was great very professional and knowledgeable about my new car and the process, it was all handled seamlessly and I love my new car
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Andy
Thank you for your lovely feedback. We're delighted to hear that the collection of your new Motability car — and the handover of your previous one — was handled so smoothly. It’s wonderful to know that Jack Ingram looked after you so well, showing great professionalism and knowledge of both your new car and the Motability process.
We're thrilled to hear you love your new car. Your comments are truly appreciated.
Kind regards
Dawn
I saw a gentleman called Ben Gibson at…
I saw a gentleman called Ben Gibson at HYUNDAI,BRISTOL STREET MOTORS MANSFIELD NOTTINGHAMSHIRE ,HE was very friendly and made me feel at ease getting my new car. He didn't rush the appointment he listened to what I needed in a car ,we had a cuppa and a laugh in the process. This is my 2nd car now from them ,I wouldn't go anywhere else there like 1 big happy family. If your looking to get your 1st car I would highly recommend these,and Ben is a really good asset to them.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Good morning Susar,
Thank you for your fantastic review. We're really pleased to hear how friendly and reassuring Ben was during your visit. It’s great to know he took the time to listen to what you needed, made the appointment relaxed, and even shared a cuppa and a laugh with you along the way.
It’s wonderful that this is your second car from the team and that you continue to feel so welcomed — your description of them being like one big happy family says it all. Ben will be delighted to hear your kind words, and we truly appreciate your recommendation.
Kind regards,
Dean
Great Service
From the initial enquiry to collecting the vehicle the whole experience with Kieran was exceptional. Great information and guidance and a really slick handover.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Keith,
Thank you for taking the time to leave your review. We're delighted to hear that your experience with Kieran was exceptional from your initial enquiry right through to collecting your vehicle. It’s great to know you received clear information, helpful guidance and a smooth, well‑organised handover.
Your feedback is truly appreciated.
Kind regards,
Liza
Excellent service
I went to buy a used car and the salesman offered me a test drive in an ex-demo car, the test drive was perfect. The salesman sorted everything out for me including my part-exchange and transfer of my private number plate. Excellent service!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Mrs Newman,
Thank you for your excellent 5‑star review! We’re delighted to hear that you received such great service at Hyundai Mansfield. It’s wonderful to know that your test drive in the ex‑demo car was perfect and that the salesman handled everything for you — from your part‑exchange to transferring your private plate.
We really appreciate you taking the time to share your experience. Your feedback means a lot to the team.
Kind regards,
Liza
Thank you to Vertu
Thank you to Vertu, Magdalena and Jamie made the whole process of buying and collecting my mums new car even picking me up from the train station. Would highly recommend Vertu Hyundai Mansfield.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Good afternoon Ian,
Thank you for your great feedback. I’m really pleased to hear that Magdalena and Jamie made the whole experience smooth and enjoyable for you and your mum. It’s lovely to know they even arranged to pick you up from the train station — that’s exactly the kind of extra care we want customers to feel.
I’m glad everything went well with buying and collecting the new car, and we really appreciate your recommendation for Vertu Hyundai Mansfield.
Kind regards,
Dean
Excellent experience
Excellent experience when purchasing used car.Salesman Kevin very knowledgeable and thorough. Would certainly use them again.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Peter,
Thank you for leaving this review. We are so pleased to hear that you had an excellent experience when purchasing your used car. It is great to know that Kevin was knowledgeable and thorough throughout.
We really appreciate your feedback and are glad to hear you would use us again.
Kind regards,
Danielle
I was made to feel welcome from first…
I was made to feel welcome from first stepping through the door to driving away with my new car. Everything was explained clearly.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi there,
Thank you for leaving this review. We are so pleased to hear that you felt welcome from the moment you arrived right through to driving away in your new car. It is great to know that everything was explained clearly for you.
Your feedback is very much appreciated.
Kind regards,
Danielle
I've finally found the car I wanted…
I've finally found the car I wanted after looking around for months,
Great price Great service
Magdalena was very helpful and honest,Lovely lady definitely recommend Vertu Mansfield,
Loving my car!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Susan,
Thank you for leaving this review. We are so pleased to hear that you finally found the car you were looking for and that you received great service at Vertu Mansfield. It is wonderful to know that Magdalena was helpful, honest and made the experience so positive for you. We really appreciate your recommendation.
Enjoy your new car!
Kind regards,
Danielle
Excellent professional service delivered with courtesy at Vertu Hyundai Mansfield.
Excellent service before during and after the purchase of my new vehicle by sales executive Marlon, explaining all options available to me with professional courtesy and an understanding of my requirements. A mention to for Emma who has been extremely helpful in the background supporting the whole buying process.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Hi Dennis
Thank you for your excellent feedback. We're delighted to hear that Marlon provided such professional, courteous support before, during, and after your vehicle purchase, ensuring you fully understood all the options available and that your requirements were met.
We also really appreciate your kind mention of Emma — it’s wonderful to hear she was so helpful behind the scenes, supporting the whole buying process.
Thank you again for your thoughtful comments.
Kind regards
Dawn
Hyundai tucson Mansfield
Hyundai tucson Mansfield. I booked a viewing and a test drive with Jack. What a nice gentleman. The valet on the car I was test driving was shocking and this isn’t the first time. But the worst part off it all was the part exchange valuation. They wanted my car for nothing and give them top price for the Hyundai Tucson. They told me that my car was in amazing condition for the year. I thought they wanted to sell cars but obviously they don’t. Thanks for the generic response the dealerships has got all my information if you would like to get in touch.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Mansfield
Thank you for taking the time to leave your feedback, and for speaking with me earlier today.
I’m pleased to hear your positive comments about Jack, and I will ensure these are passed on to him. I’m sorry to learn of your disappointment with the vehicle valet and the part exchange valuation. This is certainly not the experience we aim to provide, and I appreciate you highlighting these concerns.
As discussed, part exchange values are based on current market conditions and vehicle appraisals, however I understand how frustrating this can feel, particularly when expectations differ. Your comments regarding the vehicle preparation have also been noted and will be reviewed with the team to help improve our standards going forward.
We genuinely value all feedback, as it helps us improve our service. Thank you again for raising your concerns and for giving us the opportunity to discuss them directly.
Regards
James Ashley
General Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.