Great personal customer service.Have bought cars over the years from this dealership cannot recommend highly enough,from business manager Dale Quinn who has taken care of my purchases over the years a... Se mere
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Se, hvad kunderne siger
Really good service from first showroom visit to handover of vehicle. There was no pressure sales and everything was made clear. Things didn't go smoothly but the team stepped up and resolved the is... Se mere
Virksomheden har svaret
We have used Vertu for many years and they always provide amazing service including aftercare. Dealing with Kelson, the whole process was incredibly smooth and easy, he talked us through every stage o... Se mere
Virksomheden har svaret
the salesman was superb he arranged a test drive in vehicle we were looking to get. He allowed a test drive with time to get a decent feel for the vehicle and allowed me to bring vehicle to house to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Kontaktoplysninger
Calder Road 390, EH11 4AS, Edinburgh, Lothain, Storbritannien
- 0344 659 7987
4,6
Fremragende
95 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great personal customer service.Have…
Great personal customer service.Have bought cars over the years from this dealership cannot recommend highly enough,from business manager Dale Quinn who has taken care of my purchases over the years and has went above and beyond then Dermot Murphy who has delivered my car to me and is lovely young man and great customer service from him also.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Hi Christine,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive such great personal service from the team at Vertu Hyundai Edinburgh West. It’s wonderful to know Dale has looked after you so well over the years, consistently going above and beyond to support your vehicle purchases.
We’re also pleased to hear Dermot provided such excellent customer service when delivering your car. We’ll be sure to pass your kind feedback on to both Dale and Dermot.
Thank you for your continued loyalty and recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Kerry
Really good service from first showroom…
Really good service from first showroom visit to handover of vehicle.
There was no pressure sales and everything was made clear.
Things didn't go smoothly but the team stepped up and resolved the issue with minimal drama and great communications throughout.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Hi Mr Taylor,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received really good service from your first visit to the showroom right through to the handover of your vehicle.
It’s especially pleasing to know that you experienced a no-pressure sales approach and that everything was clearly explained throughout the process. While we’re sorry that things didn’t go entirely to plan, we’re proud to hear that the team stepped up, resolved the issue quickly, and kept you informed with great communication every step of the way.
Thank you again for your kind feedback and for choosing Hyundai Edinburgh West.
Kind regards,
Liza.
The sales team were excellent…
The sales team were excellent throughout the process, never overstepping into pressurised sales techniques, one of the best and most relaxed experiences I’ve had when buying a car.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Hi Mr Ross,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the sales team at Vertu Hyundai Edinburgh West. It’s great to know you appreciated the relaxed, no-pressure approach and that the whole process was one of the best car-buying experiences you’ve had.
We really appreciate your kind feedback and hope to welcome you back again in the future.
Kind regards,
Kerry
Great customer services right from the…
Great customer services right from the start and nothing was an issue would deffo use again and would 100% go back to Craig top salesman and down to earth explained everything and the processes thoroughly.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Craig was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Dale Quinn from Vertu Motors Edinburgh…
Dale Quinn from Vertu Motors Edinburgh West was excellent at talking me through the process and getting the specific car that met my needs. He was great at understanding my requirements and putting what I needed first with professionalism.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for your fantastic feedback. We’re delighted to hear that Dale provided such professional support, taking the time to understand your needs and guide you through the process.
It’s great to know he helped you find the right car and made everything straightforward. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Great service.
We have used Vertu for many years and they always provide amazing service including aftercare. Dealing with Kelson, the whole process was incredibly smooth and easy, he talked us through every stage of the sale clearly, making sure there were no issues. I look forward to using them for many years to come.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for your continued loyalty and kind feedback. We’re delighted to hear that you always receive amazing service, including aftercare, and that Kelson made the whole process smooth and easy.
It’s great to know everything was clearly explained at each stage, giving you confidence throughout. We truly appreciate your support and look forward to welcoming you back for many years to come.
Kind regards,
Matthew
Dale was very helpful and upfront about…
Dale was very helpful and upfront about everything! Such an easy process! Absolutely love my new car have already recommended Hyundai Edinburgh west to a neighbour!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Hi Danielle,
Thank you for your lovely feedback.
We’re delighted to hear Dale was so helpful and upfront, and that the whole process was easy for you. It’s fantastic to know you’re loving your new car and have already recommended the team at Hyundai Edinburgh West.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Craig was fabulous can’t thank him…
Craig was fabulous can’t thank him enough for such an easy process he’s a star
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good morning Craig,
Thank you for your kind words, it’s great to hear the process was so easy and that Craig made such a positive impression.
Kind regards,
Dean
Very attentive and patient salesman
Very attentive and patient salesman, not pushy at all, fortunately picked a car pretty quickly, can't fault the service.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for your kind review! We’re really pleased to hear that you found the service attentive and patient, and that you felt comfortable throughout the process with no pressure.
It’s great that you were able to find the right car so quickly, and we’re delighted everything met your expectations. Your feedback means a lot to us.
We hope you enjoy your new car, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards,
Keith
Scott was great and the team put work…
Scott was great and the team put work into making sure we got a deal that suited our needs. Very grateful.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for your kind feedback. We’re delighted to hear that Scott and the team worked hard to find a deal that suited your needs and made the experience a positive one.
We really appreciate your comments and will be sure to pass them on.
Kind regards,
Matthew
Very bad experience from picking up the…
Very bad experience from picking up the car 2 months just to change tyre pressure sensors so many phone calls from me chasing everything up nothing from the company customer service after purchase is zero
Finally got my sensors fitted and they damaged every alloy got that sorted and their mechanics didn't understand when I wrote can u fix the wires hanging down under the front passenger seat so they just looked under the car so had to wait again for that to be sorted manager talks down to u and walks away the branch manager said he would personally oversea all jobs but nope didn't happen they promised to put some fuel in for the inconvenience didn't happen had to wait for someone to do that whole place needs organisation and learn how to treat customers after a sale would not recommend to anyone
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KS0906 Kind regards, Matthew.
Not a positive review
When I was thinking about buying a car from here I had multiple calls daily, as soon as I had put the deposit down it took days to get a phone call back from anyone, it always seemed to be me chasing them, I just want to know when my car is being delivered as I’m 300 miles away from the dealership, they just weren’t very helpful in this aspect, adding on items I specifically said I did not want making it more difficult and a longer process for myself, I missed a phone call from them by a minute I rang them straight back and I’m still waiting for a callback hours later, no one has told me anything, that aside I’m being passed around to 3 different sales people
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good morning Emma. Thank you for taking your time to leave this feedback. We are sorry to learn you had a negative experience with MG/KIA Edinburgh. You have left your review against Hyundai Edinburgh West. We kindly request that you remove your review and leave it against the correct dealership so that the relevant management team can address your concerns. Kind regards, Dean
Friendly and knowledgeable staff
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good afternoon Gillian,
Thank you for your kind feedback. It’s great to hear you found the team both friendly and knowledgeable, helping to make your experience a positive one.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you so much for your lovely feedback. We're delighted to hear you found the service helpful and polite — it truly means a lot to us. We look forward to welcoming you again soon.
Many thanks,
Chloe
Damage to Vehicles; AVOID AT ALL COSTS
Every time I bring my car here, my heart sinks. I thought I should give them the benefit of the doubt. However, this place is completely untrustworthy.
On this visit, they somehow managed to rip off a perfectly working windshield wiper and then tried to charge us $60 to replace it. Last time, they pushed a load of unnecessary upsells during the first service, claimed the brakes looked “suspicious” because of some grime, and tried to scare us into paying hundreds more for checks that clearly weren’t needed.
To make things worse, they even put a dent in the car and took zero accountability.
This garage operates like a scam. Constant fear-mongering, unnecessary charges, careless workmanship, and damage to customers’ vehicles. I genuinely do not feel my car is safe with these people. Avoid at all costs.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. Management at the dealership have tried to contact you to discuss your concerns and will try again tomorrow. Many thanks, Kerry
A good all round experience
The sales people (Kelson and Dermot) were very helpful and approachable. No hard sell and we were constantly kept up to date with any developments.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Hi,
Thank you for your feedback. I’m really pleased to hear you had a good all round experience and that Kelson and Dermot were helpful, approachable, and kept you updated throughout.
Kind regards,
Danielle
What an experience
So I traveled from Belfast over to Edinburgh Hyundai branch to accompany a family member on the 22-05-26 to purchase a Skoda Karoq. The staff were amazing from start to finish. To say we had a few issues getting the funds transferred from the bank in Belfast is a serious understatement. They all were great the whole time, worked with us while always staying professional. Scott that has to be the most difficult sale of your career, you showed great patience and understanding in what was a really difficult situation for all, cannot thank you all enough. Would 100% recommend anyone to buy a car from Vertu Edinburgh, Scott and Dale made the experience fantastic. Credit to all the staff there and thank you so much.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you for taking the time to share such a detailed review. We’re delighted to hear that the team at Vertu Edinburgh provided such a positive experience throughout, especially given the challenges with transferring funds. It’s fantastic to know that Scott demonstrated such patience, professionalism, and understanding during a difficult situation, and that Dale and the wider team contributed to making the experience a memorable one. Your recommendation means a great deal, and we truly appreciate your kind comments.
Kind regards,
Matthew
Declan was excellent and provided us…
Declan was excellent and provided us the best vehicle to meet our needs and kept us informed throughout the process, explaining in detail each step of the process
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Declan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Part-exchanging for pre-reg Hyundai i10 Advance (automatic)
Just bought my first new car through Vertu, Calder Road, Edinburgh. Was a little anxious as so much to think about and consider before making commitment. However, the delightful Dermot Murphy made the whole process so easy and unstressful. I was anxious about being ‘sold to’ but did not feel that at all. There was absolutely no pressure just excellent communication and information. I am very pleased with my purchase and feel confident I will continue to receive good service throughout my warranty period. I personally am happy to highly recommend Vertu and in particular Dermot! 😊👍
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good afternoon,
Thank you for your wonderful review. It’s great to hear that Dermot made the whole process feel easy and stress‑free, especially when buying your first new car can feel a little overwhelming. His clear communication and genuine, no‑pressure approach clearly made all the difference.
We’re delighted you’re so pleased with your purchase and appreciate your recommendation.
Kind regards,
Dean
Maintenance Team very good at Vertu Hyundai Edinburgh West
The maintenance team served me well when my 21 plate Tucson was due its service and MoT just before Easter weekend. Unfortunately a software update prompted additional requirements to remove amber warning lights showing shortly after pick up. All additional.parts / updates ordered, fitted and courtesy car provided free of cost for additional visit. Steve and Alisha on the team communicated very well, after navigating the Easter hols.
Very happy with their service but perhaps Hyundai should have a programme to assess what additional updates required for the exact model and year due to be serviced, to avoid the need for a return visit.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Edinburgh West
Good afternoon,
Thank you for your detailed review. We’re pleased to hear you were well looked after by the maintenance team and that Steve and Alisha communicated clearly throughout, especially over the Easter period. Providing a courtesy car and resolving everything promptly is important to us, and we’re glad this helped minimise any inconvenience.
We also appreciate your constructive feedback regarding software updates and will be sure this is noted. Thank you again for sharing your experience.
Kind regards,
Dean
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