Great overall experience with Bristol Hyundai. From walking in on the first day to look at the cars available at the dealership, to arranging a 24hr test drive, and then to placing the order and pick... Se mere
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Se, hvad kunderne siger
Always bring my car here. Honest and friendly dealership. Neil the ASM and his team has this customer satisfaction down to a tee. I will always come back here
Virksomheden har svaret
Want to say a big thank you for the help that jade had helped with with my car amazing person too person for Hyunida thank u jade x
Virksomheden har svaret
Purchased an Inster and Dominic assisted us through the process effortlessly, without fault ,with knowledge and with 5 ⭐ people skills. Helpful advice around cash purchase or finance. Instructive and... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Hyundai Bristol
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
St Philips Causeway, Avon Meads, BS4 3BD, Bristol, Storbritannien
- 0344 659 0067
4,6
Fremragende
75 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always bring my car here
Always bring my car here. Honest and friendly dealership. Neil the ASM and his team has this customer satisfaction down to a tee. I will always come back here
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your continued loyalty and kind feedback. We're delighted to hear that Neil, the ASM, and his team consistently provide honest, friendly service and excellent customer care. We truly appreciate your support and look forward to welcoming you back again in the future.
Many thanks,
Chloe
Want to say a big thank you for the…
Want to say a big thank you for the help that jade had helped with with my car amazing person too person for Hyunida thank u jade x
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good afternoon Callum,
Thank you for your wonderful feedback. It’s great to hear Jade was so helpful and provided such amazing support with your car. We’re delighted she made such a positive impression and helped make your experience such a great one.
Kind regards,
Dean
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your lovely feedback. We're pleased to hear that you found the advice helpful and the experience welcoming. We appreciate you taking the time to share your thoughts.
Many thanks,
Chloe
not great...
I purchased a brand-new Hyundai Tucson from Vertu Hyundai Bristol. Within the first few months of ownership, the vehicle was damaged whilst in the dealership's care.
What followed has been over a year of frustration, failed repairs, and an exhausting complaints process.
I initially accepted that mistakes can happen and gave the dealership the opportunity to put things right. Unfortunately, the first repair was unsuccessful and, by Vertu's own admission, did not meet the required standard. A second repair was then carried out, yet further issues remained and additional rework was required.
After more than twelve months of emails, inspections, meetings, independent assessments and complaint handling, the vehicle still has not been restored to the condition it was in before the damage occurred.
An independent repair specialist advised that the vehicle could no longer be returned to true factory specification due to the number of previous repairs and paint applications. Despite this, Vertu's position has consistently been that another repair should be attempted rather than offering what I consider to be a fair and reasonable resolution.
What has been most disappointing is not the original damage itself, but the way the situation has been handled afterwards. There has been a lack of ownership, lengthy delays, poor communication and a reluctance to properly acknowledge the impact this has had on me as a customer.
I have incurred financial losses, spent countless hours dealing with the matter and, after more than a year without resolution, have ultimately been forced to refer the dispute to the Motor Ombudsman, where the case is currently awaiting adjudication.
I bought a brand-new vehicle expecting a premium ownership experience. Instead, I have spent more than a year dealing with the consequences of damage caused by the dealership and repeated unsuccessful repair attempts.
Based on my experience, I cannot recommend Vertu Hyundai Bristol.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good afternoon. Thank you for sharing your experience, Tomas. We are genuinely sorry to hear how frustrating this matter has been for you.
We appreciate that the situation has taken considerably longer than either of us would have wanted, and we recognise the inconvenience and disappointment this has caused to you. We take customer concerns of this nature very seriously and have made efforts throughout the process to investigate the issues raised and work towards a resolution.
We are sorry that your experience has fallen short of the standard of customer service we aim to provide, and we hope the ongoing process can bring the matter to a fair conclusion.
Cellan Wilkins
General Sales Manager
Very easy
Very easy. Zach was helpful and took us through everything carefully without rushing us to make decisions.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good afternoon Robert,
Thank you for your kind feedback, it’s great to hear Zach was so helpful and took the time to guide you through everything carefully. We’re pleased the process felt easy and relaxed, allowing you to make your decisions without any pressure.
Kind regards,
Dean
Great overall experience
Great overall experience with Bristol Hyundai. From walking in on the first day to look at the cars available at the dealership, to arranging a 24hr test drive, and then to placing the order and picking up the new car. Very impressed by the experience and the staff I had engaged with. Especially Jerrol, who went out of his way to ensure i was happy with the vehicle and that everything was in order. Very happy
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good afternoon Paul,
Thank you for your fantastic feedback, it’s great to hear you had such a positive experience from your first visit through to collecting your new car. We’re delighted the team made the whole process straightforward and enjoyable, and that Jerrol went out of his way to ensure everything was in order and that you were completely happy with your vehicle.
Kind regards,
Dean
Polite staff
Polite staff, fast and efficient service.
Steve looked after us.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good afternoon,
Thank you for your kind feedback, it’s great to hear you received polite, fast and efficient service. We’re pleased Steve looked after you so well and helped make your experience a positive one.
Kind regards,
Dean
Excellent service again from Neil…
Excellent service again from Neil Chappell and his team. First class service again. Just purchased a 4th and 5th year service plan which I have only done because of how well Neil has looked after the Tucson and ioniq cars I have owned.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your continued loyalty and for sharing your feedback. We’re delighted to hear that Neil Chappell and the team have once again provided first-class service.
It’s especially rewarding to know that the care and support you’ve received with both your Tucson and Ioniq gave you the confidence to invest in an extended service plan. We truly appreciate your trust and will be sure to pass on your kind words to Neil and the team.
Kind regards,
Matthew
Would reccomend
Steve was great, made the while process easy and simple for me and was happy to answer any of my questions! Made what could've been a very stressful experience enjoyable!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that Steve made the whole process easy and straightforward, taking the time to answer all of your questions and keep everything stress-free.
It’s great to know that what could have been a daunting experience turned into an enjoyable one. I’ll be sure to pass on your kind words to Steve.
Kind regards,
Matthew
A great car buying experience
A great car buying experience. Very smooth process from start to finish. Tim kept me informed throughout which made everything very easy.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that you had such a great car-buying experience and that the process was smooth from start to finish.
It’s wonderful to know that Tim kept you informed throughout, making everything easy and hassle-free. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Absolutely brilliant experience Kieron…
Absolutely brilliant experience Kieron the mobility staff member helped us from start to when I drove off the forecourt with my new car
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback. We’re delighted to hear that Kieron provided such excellent support throughout your Motability journey, helping you every step of the way from your initial enquiry right through to driving away in your new car.
It’s great to know that he made the experience so positive and straightforward. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
All perfectly arranged by Jerrol
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Copilot said:
Thank you for your kind feedback. We're delighted to hear that everything was perfectly arranged by Jerrol. I'll be sure to pass on your comments, and I'm sure he will appreciate the recognition.
Many thanks,
Chloe
Great service every time I’ve…
Great service every time I’ve interacted with Vertu since buying my Kona second hand. Responsive and helpful.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Hi,
Thank you for your lovely review. We're thrilled to hear that you've consistently received great service from the team since purchasing your Kona. Providing a responsive, helpful, and positive experience at every interaction is exactly what we strive for, so it's fantastic to know we've delivered that for you.
We really appreciate your continued trust and look forward to assisting you again in the future.
Kind regards,
Keith
Dominic H at VERTU Bristol was amazing
Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst purchasing a new car.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you so much for your kind words! We are so happy to hear that Dominic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Jodie and her team did a great job…
Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating my tires. Again thanks to everyone for the service I received.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Hi Sarah,
Thank you for your fantastic 5-star review!
We're delighted to hear Jodie and the team provided such great service and completed the work quickly and efficiently. It's wonderful to know the health check was useful and that the team went the extra mile to help with the little extras too.
We really appreciate your kind feedback and look forward to welcoming you back to Vertu Hyundai Bristol in the future.
Kind regards,
Kerry
Friendly efficient service
Friendly efficient service. Sales staff informative and not pushy at all.
ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car.
Best dealership I’ve ever used
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your fantastic review. We're delighted to hear you received friendly, efficient service from the team and that the ICCU issue was resolved so quickly. It's great to know you appreciated the support, the loan Ioniq 5, and our no-pressure approach. Thank you for your kind words.
Many thanks,
Chloe
Steven was very helpful and attentive…
Steven was very helpful and attentive listened to what we needed help out with a really good deal and very knowledgeable
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your kind feedback. We’re delighted to hear that Steven provided such attentive and knowledgeable support, taking the time to understand your needs and secure a great deal for you.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
I bought a new Hyundai Tucson hybrid…
I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the time I couldn’t decide. Dominic went through the deals again and helped with latest deals and ensuring payments were what we were. happy with for buying the new car. Also Oula and Cellan helped go through paperwork making it an easy process, Great team! many thanks Sean.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback, Sean. We’re delighted to hear that you were so well supported throughout your purchase and trade-in of your Hyundai Tucson hybrid.
It’s great to know that Jerrol, Dominic, Oula and Cellan all worked together to make the process smooth and ensure you found the right deal for you. We’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Great friendly, helpful and professional service conducted.
Great friendly , helpful and professional service conducted by Dominic at Vertu Hyundai Bristol , made the whole experience a pleasure .
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Thank you for your great feedback. We’re delighted to hear that Dominic provided friendly, helpful and professional service, making your experience such an enjoyable one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Appalling service and diabolically overpriced
Appalling service for a diagnostic and ludicrously overpriced for any proposed works. They carry out ‘free of charge’ visual inspections on any car that goes into them to scare monger you into having work done that either doesn’t need doing or can be fixed yourself at home for less than a fiver (vs their £168!). They also pay zero attention to the actual issue in hand and go by their process rather than basic common sense and decent customer service. Don’t waste your time or money by going to these fraudsters - stick with the trustworthy independents who know what they’re talking about!
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Hyundai Bristol
Good morning, Laura. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1L2706 Kind regards, Danielle
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