We went to update our car for a newer vehicle, thinking of a demonstrator. From the start the team were friendly, attentive, and each demonstrated their expertise. John was our initial contact, showi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a good experience no pressure selling Ash the Salesman was great showed us around the Car we were interested in and explained everything we needed to know all the staff were pleasant and helpful.... Se mere
Virksomheden har svaret
Excellent help in all aspects of car purchase by sales executive Ash Machin. Great attitude and advice about the Hyundai purchased and a fair exchange price given. Couldn't have been more helpful in... Se mere
Virksomheden har svaret
fantastic team,the young man who sold us the car was outstanding,thank you Keiron Ali.
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Honda Sunderland
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Wessington Way, SR5 3NX, Sunderland, Tyne and Wear, Storbritannien
- 0344 659 1374
4,6
Fremragende
41 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
outstanding Team
fantastic team,the young man who sold us the car was outstanding,thank you Keiron Ali.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you so much for your kind words! We are so happy to hear that Keiron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Had a good experience no pressure…
Had a good experience no pressure selling Ash the Salesman was great showed us around the Car we were interested in and explained everything we needed to know all the staff were pleasant and helpful.
Thank you.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Good afternoon Joseph,
Thank you for your kind feedback. I’m pleased to hear you had a relaxed experience with no pressure and that Ash took the time to show you around and explain everything clearly. It’s also great to know the wider team were helpful and welcoming.
Kind regards,
Dean
everything went just fine staff were…
everything went just fine staff were very helpful
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your kind feedback!
We’re really pleased to hear that everything went smoothly and that you found our team helpful throughout your experience. Providing friendly and supportive service is always our goal, so it’s great to know we delivered on that for you.
We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Kind regards,
Keith
Excellent prompt service by…
Excellent prompt service by knowledgeable staff. We were really happy with our choice of car, good value at a decent price.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your kind feedback. We’re delighted to hear that you received excellent, prompt service from our knowledgeable team and that you’re so happy with your choice of car.
It’s great to know you felt you got good value at a fair price – that’s something we always strive to provide. We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Keith
Totally satisfied customer
Excellent help in all aspects of car purchase by sales executive Ash Machin. Great attitude and advice about the Hyundai purchased and a fair exchange price given.
Couldn't have been more helpful in all ways.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your wonderful feedback. We’re delighted to hear that Ash provided such excellent support throughout your car purchasing journey.
It’s great to know that his attitude, advice, and knowledge of your Hyundai made the experience both smooth and enjoyable. Providing fair valuations and being as helpful as possible are key parts of the service we aim to deliver, so your comments are greatly appreciated.
We’ll be sure to pass on your kind words to Ash — I’m sure he’ll be pleased to hear how much his efforts meant to you.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Great Experience
From beginning to end car Salesman Mark Allen went through everything I needed to know and was very professional.at all times.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your kind feedback! We’re delighted to hear that Mark Allen provided such a professional and thorough experience, taking the time to go through everything you needed to know from beginning to end.
It’s great to know you felt well supported throughout the process — we’ll be sure to pass your kind words on to Mark.
We really appreciate you taking the time to share your experience.
Kind regards,
Keith
An experience that was made much easier…
An experience that was made much easier by helpfull. staff.Especially Faye and the manager
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Hi John
Thank you for your lovely feedback. We're really pleased to hear that the experience was made easier by our helpful staff. A special thank you for mentioning Faye and the manager — they’ll be delighted to know their support made a difference.
Your comments are truly appreciated.
Kind regards
Dawn
First class service Ash was friendly…
First class service Ash was friendly and very good at his job
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Good afternoon Mr Maguire,
Thank you for your review. It’s great to hear you received first‑class service and that Ash was friendly and very good at his job — your feedback will be really appreciated.
Kind regards,
Dean
Fantastic service !
I'm a returning customer to this particular dealership and the level of service we received recently was fantastic... Again . No pressure , no sales tactics , just friendly service , advice , and answers to our questions, Faye . G our sales associate went beyond regular levels of customer service by making phone calls to external companies etc on our behalf and we really felt looked after . The whole Team at Hyundai, Wessington Way Sunderland are very welcoming and also deserve a mention. Thank you for making the exchange of our vehicle to driving out with our new car easy and stress free. Highly recommend .
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Hi Steven
Thank you so much for your wonderful feedback and for choosing to return to the dealership — it truly means a great deal to us. We're delighted to hear that, once again, you received fantastic service in a relaxed, no‑pressure environment. Providing friendly advice and clear answers without any sales tactics is exactly what we strive for.
A special thank you for recognising Fiona G. It’s fantastic to hear that she went above and beyond, even liaising with external companies on your behalf, and made you feel genuinely looked after throughout the process. We’re also really pleased you felt welcomed by the whole team at Hyundai Wessington Way Sunderland — your kind words will be shared with them all.
Thank you for recommending us so highly, and for allowing us to help make the exchange of your vehicle and driving away in your new car easy and completely stress‑free.
Kind regards
Dawn
Above and beyond my expectations.
I recently had my Honda Civic in for what i hoped was a quick repair.
Unfortunately it turned out to be a major repair. Selina, the service manager informed me what was needed and she also told me it may be covered under warranty which I never knew, as I had the car from new and it is now 4 years old. I thought the warranty had expired.
Long story short Selina sorted everything with Honda, which took longer than expected but she did manage to get the work done through the warranty.
If it hadn't been for Selina this would have cost me a considerable amount.
In my opinion she went above and beyond to sort my problem. I cant thank her enough for the effort that she put in.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you very much for taking the time to share your experience. Whilst we’re sorry that what was expected to be a quick repair turned into a more significant issue, we’re delighted to hear that Selina was able to support you so effectively throughout. It’s great to know she kept you fully informed, explored the warranty options with Honda, and ultimately secured the repair under warranty — especially as this saved you a considerable cost. Going above and beyond for our customers is exactly what we strive for, and your kind words are a real testament to Selina’s dedication. I’ll be sure to pass on your sincere thanks to her. Thank you again for choosing us.
Kind regards,
Keith
Amazing from start to finish
I popped in on bank holiday Monday, just having a browse. I ended up purchasing a new car, I am absolutely over the moon. Amazing service, friendly, professional, didn't feel pressured to buy either which is refreshing. Thank you Ash, you really did well in finding me something that quick! From purchasing the car on Monday, to receiving it on the Friday, I have been kept fully in the loop. Oh- Ash even dropped it off at my house for me because I had told him I was nervous to drive it back without being used to it! 👌🏾
I would recommend this garage to anyone. 🙌🏾
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Hi Nikki
Thank you for your fantastic feedback. We're delighted to hear that what started as a bank holiday browse turned into you finding the perfect new car — and that you’re absolutely over the moon with it. It’s wonderful to know you received amazing service that was friendly, professional, and completely pressure‑free.
A big thank you for recognising Ash. We’re so pleased he was able to find your car so quickly, keep you fully updated from Monday to Friday, and even deliver it to your home to help ease your nerves — that’s customer care at its best.
We truly appreciate your recommendation and are thrilled you had such a positive experience.
Kind regards
Dawn
First class service from Stu
First class service from Stu led me very easily through the process
Everything was explained clearly and nothing was a problem
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Hi Paul,
Thank you for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that you received first‑class service from Stu at Honda Sunderland. It’s great to know he guided you smoothly through the process, explained everything clearly, and made sure nothing was too much trouble.
We truly appreciate your feedback and hope you enjoy your new vehicle.
Kind regards,
Liza.
I found vertu Hyundai to be excellent…
I found vertu Hyundai to be excellent in everything
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Hi Mr Tansey,
Thank you for your excellent 5-star review. We're delighted to hear that you found Vertu Hyundai to be excellent in every aspect. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience.
If there’s ever anything more we can assist you with, we’re always here to help.
Kind regards,
Liza
Poor Communication - Poor Timeframe Setting - Poor Customer Service
I booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.
Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option.
When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.
I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.
I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.
I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.
Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....
Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.
Terrible dealership with terrible communication.
Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.
THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.
I told them this, and frankly they couldn't care.
EDIT***
Even though Honda Sunderland had the car for that long and only got as far as the diagnosis stage (the first stage) now it is at Honda Newcastle, for some reason the 2 garages can't communicate together thus having to start the whole process again from the start.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Got my new moka ,brilliant car and the…
Got my new moka ,brilliant car and the service was great , I was treated like a person, down to earth conversation, went through everything on the car and the manager even came out and had a word , was made to feel very welcome.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your great review. We're delighted to hear you’re enjoying your new Mokka and that the team made you feel so welcome. It’s wonderful to know the service was friendly, down‑to‑earth and that everything on the car was explained clearly. We really appreciate your feedback.
Kind regards,
Keith
A good experience all around
A good experience all around. Faye made us feel really welcome and looked after us well. She took all the stress away of buying a new car which made us feel at ease right the way thru the process. Very happy with the service and my new car.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for your lovely review. I’m really pleased to hear you had a great experience and that Faye made you feel welcome, supported, and completely at ease throughout the whole process. It’s wonderful that you’re happy with both the service and your new car. I’ll be sure to pass on your kind feedback.
Kind regards, Keith
Put you at ease
I was concerned that the car I wanted would fit on my drive with the gates shut and they were very helpful on my test drive to try the car on the drive and to my joy it fit so I went ahead and got a Hyundai Tucson I never felt any pressure at all into buying and answered all my questions put to them. I would recommend this dealership to anyone looking for their next car
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you for sharing your experience. We’re really pleased to hear the team were so helpful during your test drive and supported you in making sure the car would comfortably fit on your drive. It’s great to know you felt no pressure at any point and that all your questions were answered. Enjoy your new Hyundai Tucson, and thank you for recommending us!
Kind regards, Keith
Excellent team, relaxing visit
We went to update our car for a newer vehicle, thinking of a demonstrator. From the start the team were friendly, attentive, and each demonstrated their expertise. John was our initial contact, showing us through the availability. Phil and Craig each got involved and helped guide us towards a brand new car.
We were very happy with the deal, Craig, Phil and John worked well together, we were relaxed and thoroughly enjoyed every visit. Professional team, enjoyable sale.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Thank you, John, for your fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Honda Sunderland was so friendly, attentive and professional from start to finish. It’s wonderful that John was able to guide you through the available options, and that Phil and Craig each played their part in helping you move confidently towards a brand‑new car. We’re thrilled the team worked so well together and that you felt relaxed and enjoyed every visit. Your feedback means a great deal to us, and we hope you love your new vehicle. Kind regards, Kerry
Fantastic customer service
We seen by a gentleman called John, absolutely fantastic customer service. We couldn’t ask for any more. Taking his time explaining all the technology on the car and showing us a few times until we understood it.
The full floor team very friendly and polite to us.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Good afternoon Sarah. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Owen was a great help had great…
Owen was a great help had great knowledge of the car we had chosen, taking time with us, very friendly, thank you,
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Sunderland
Good afternoon John. Thank you so much for your kind words! We are so happy to hear that Owen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.