Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... Se mere
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As a guy who changes his car every couple of years I have dealt with a lot of dealers with 90% of them not doing what they say they will do and have to fight to get them to rectify any issues But I... Se mere
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The staff, be it reception, sales or service, were all welcoming, personable and professional. From our initial enquiry with Craig to test drives and purchasing a car with Stephen the whole experien... Se mere
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My experience of buying my new car was superb, I just said what I was looking for and they found be the best deal with no pressure put on me. The staff were very friendly and helpful, I will definite... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Honda Durham
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, Storbritannien
- 0344 659 9218
4,8
Fremragende
98 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Experience
The staff, be it reception, sales or service, were all welcoming, personable and professional.
From our initial enquiry with Craig to test drives and purchasing a car with Stephen the whole experience was excellent.
They were knowledgeable and readily able to answer any questions and explained with clarity all procedures to be followed and support available.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi M Ranson,
Thank you for your wonderful feedback. We're delighted to hear that every member of the team, from reception through to sales and service, made you feel welcome and provided a professional experience.
It's great to know that Craig and Stephen were able to support you throughout your journey, from your initial enquiry and test drives through to the purchase of your car. We're pleased their knowledge, clear explanations and support helped make the process such a positive one.
Kind regards,
Danielle
My experience of buying my new car was…
My experience of buying my new car was superb, I just said what I was looking for and they found be the best deal with no pressure put on me. The staff were very friendly and helpful, I will definitely recommend them to anyone, one of the best experiences of buying a car.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi Keith,
Thank you for your wonderful feedback.
It's fantastic to hear that your experience of buying your new car was superb. We're pleased the team took the time to understand exactly what you were looking for, found you the best deal, and made the whole process relaxed and pressure free.
Thank you for your recommendation, and we hope you enjoy your new car.
Kind regards,
Danielle
Excellent personalised service
Excellent personalised service. Great staff who are always friendly and happy to help. Highly recommend. I have bought many cars from Durham Vertu Honda
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi Joanne,
Thank you for your wonderful feedback.
It's great to hear you've received excellent personalised service from the team at Honda Durham. We're delighted that you've continued to return to us over the years and that the team have always been friendly, helpful and supportive.
We really appreciate your recommendation.
Kind regards,
Danielle
Great service
Great service, exceptional customer care, The sales experience was very, very good, handover was excellent.
However the actual online central Honda purchase system was an absolute nightmare for customers and sales staff!!!
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi Pat,
Thank you for your feedback.
It's great to hear you received exceptional customer care and that both the sales experience and handover were excellent.
Kind regards,
Danielle
Purchase of new Honda Jazz
We had excellent service right from the start and all the way through the process.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good morning,
Thank you for your kind feedback, it’s great to hear you received excellent service from the very beginning and throughout the whole process. We're delighted everything met your expectations and that you had such a positive experience.
Kind regards,
Dean
Refreshing change ⭐️⭐️⭐️⭐️⭐️
As a guy who changes his car every couple of years I have dealt with a lot of dealers with 90% of them not doing what they say they will do and have to fight to get them to rectify any issues
But I am happy to say Vertu has done everything and more which was agreed without any issues so it’s been a pleasure to purchase from a customer focused company it made a refreshing change so I would certainly them
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina
Second car in the last 2-years and…
Second car in the last 2-years and happy with sales and service teams. Andrea and Martin retrospectively are professional and friendly at the same time.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Thank you for your continued loyalty and for choosing us again. We’re delighted to hear that you’re happy with both our sales and service teams, and that Andrea and Martin provided a professional and friendly experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Matthew
Excellent Service
I was looking to upgrade my Honda and I had seen a Honda that I liked but as I inquired about the car it was reserved luckily I was speaking to Andrea at Honda virtu in Durham she said that I will do my best to find you another and she did the car was a demonstrator and became available the only problem is that I live in Surrey and was probably 300 miles away but that was not a problem as a deal was done after speaking with Andrea and Manny I purchased the car and a very nice chap Imran delivered the car and collected my car as a Px.I would like to thank all the team for a great service from start to finish I would highly recommend The team if you are looking to buy a car from them 5 stars all round.
Thank You.
Mark.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Thank you for your fantastic feedback, Mark. We’re delighted to hear that Andrea went above and beyond to find you the right car, and that the whole team—including Manny and Imran—made the process smooth despite the distance.
It’s great to know everything was handled seamlessly from enquiry through to delivery, and we truly appreciate your recommendation.
Kind regards,
Matthew
My 1st Honda Vcl - great buying experience.
Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectful, courteous salesman (Stephen) - great product knowledge. Friendly staff on site, parking no problem and great aftercare support. A very professional service. Very satisfied with the whole experience and of course, my new (used) car.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi Gary,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your first experience purchasing a used Honda HR-V from Vertu Honda Durham was so positive from start to finish.
It’s wonderful to know that Stephen provided respectful, courteous, and knowledgeable support throughout the process, ensuring everything was clearly explained without any hassle or pressure. We’re also pleased that you found the wider team friendly and appreciated the ease of parking and aftercare support — all important parts of delivering a great overall experience.
Your kind feedback means a great deal to the team, and we’re thrilled that you’re so satisfied with both the service and your new (used) car.
If you ever need anything in the future, we’re always here to help. Enjoy your Honda HR-V!
Kind regards,
Liza.
Fantastic service from the honda Durham…
Fantastic service from the honda Durham team. Communication was great from martin and technician james. Faults identified and fixed in good time. I would highly recommend Honda Durham.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good afternoon David,
Thank you for your great feedback, it’s fantastic to hear communication was strong and that everything was resolved quickly and efficiently.
Kind regards,
Dean
Besvarelse fra Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
The sales man Steven
The sales man Steven . Very helpful without being pushy, if he had of been, I would have walked.
He put me at ease and explained everything I needed to know. So thank you.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Steven was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Besvarelse fra Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Buying a Hybrid…
Explained what I was looking for to Andrea and she went through all the options with me.
Finally settled on the new HRV.
Andrea had full understanding of my requirements.
Seamless from start to finish.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good morning Michael,
Thank you for your review. It’s great to hear that Andrea took the time to understand exactly what you were looking for and carefully talked you through all the options.
We’re delighted everything felt seamless from start to finish and that you’ve found the perfect fit with your new HR‑V.
Kind regards,
Dean
Besvarelse fra Vertu Motors - Honda Durham
Good afternoon Hazel,
Thank you for your review. It’s great to hear you received excellent service from Lauren — your feedback is really appreciated.
Kind regards,
Dean
A straightforward experience from…
A straightforward experience from beginning to end. All completed within two weeks. Andrea made sure I bought the car that was right for me and explained the whole process every step of the way. A truly professional service.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good afternoon Graham,
Thank you for your review. It’s great to hear that everything was straightforward from start to finish and completed so efficiently. Andrea will be pleased to know she helped you find the right car and explained everything clearly throughout.
Kind regards,
Dean
Friendly staff.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Hi Brian,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu Honda Durham friendly.
Creating a welcoming and positive experience for our customers is really important to us, so your feedback is greatly appreciated.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
new car
Have bought at least 3 new cars from Vertu at Durham Arnison Martin and the other Martin very helpful and polite without being pushy will recommend and use again
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good afternoon Denise,
Thank you for your continued loyalty. It’s fantastic to hear you’ve returned to us for multiple purchases and that both Martin and the team have provided such helpful, polite, and relaxed service each time. Creating a comfortable, no-pressure experience is exactly what we aim for.
We really appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Dean
Everything was top notch at vertu Honda…
Everything was top notch at vertu Honda in Durham had wonderful treatment firstly from Natalie, then from Andrea in the sales team to taking delivery for car, well recommended.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Thank you so much for your wonderful feedback. We're delighted to hear that everything was top notch during your visit to Vertu Honda Durham.
It’s fantastic to know you received such great treatment from start to finish — from your initial experience with Natalie through to Andrea in the sales team when collecting your car. Your kind words will mean a great deal to them both and the wider team.
We truly appreciate your recommendation and are so pleased you had such a positive experience.
Kind regards
Dawn
Excellent
The service I have received trading in my car for a brand new Civic, and switching the private plates has been outstanding. I dealt with Natalie, Manny, and Stephen who are credit to Vertu Honda. Thank you so much for your help and patience. This is my first Honda, and I'm thrilled I have found a local dealership which I really get on with.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Honda Durham
Good morning Chris,
Thank you for your fantastic review. It’s great to hear that your experience trading in your car and moving into a brand new Civic went so smoothly. Switching private plates can sometimes feel complicated, so it’s especially pleasing to know everything was handled so well.
Natalie, Manny, and Stephen will be delighted to hear your kind words — their help and patience clearly made a real difference. We’re also really pleased you’ve found a local dealership you feel comfortable with, and we hope you continue to enjoy your first Honda.
Kind regards,
Dean
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