Holly the Sales Advisor made me feel so at ease when I was feeling very anxious about test driving the puma. Before we went out she talked to me thoroughly about the car I was interested in and explai... Se mere
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Se, hvad kunderne siger
What a difference between Ford services. Vertu couldn’t have been any more helpful! We had a dilemma when my daughter had lost her lock and wheel nut for her Fiesta. It wasn’t a problem as R... Se mere
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Mollie was wonderful and made the whole process of swapping our Kuga for a new one very easy. She was extremely kind, patient and professional without being pushy and I really appreciated that she spe... Se mere
Virksomheden har svaret
I recently visited Vertu Motors to upgrade my car and had a brilliant experience working with Callum. He took the true 'customer-first' approach, taking the time to understand exactly what I was loo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Ford Bromley
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Masons Hill, BR2 9HS, Bromley, Kent, Storbritannien
- 0330 108 98801
4,4
Fremragende
66 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Holly the Sales Advisor made me feel so…
Holly the Sales Advisor made me feel so at ease when I was feeling very anxious about test driving the puma. Before we went out she talked to me thoroughly about the car I was interested in and explained everything to me. She was very friendly and had a calming influence and had a good understanding of the puma.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Holly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
What a difference between Ford…
What a difference between Ford services.
Vertu couldn’t have been any more helpful!
We had a dilemma when my daughter had lost her lock and wheel nut for her Fiesta.
It wasn’t a problem as Ryan came out straight away and checked every master key (unfortunately didn’t fit) so took a photo and said a new key would be made and ready in 3-4 days.
Collected today and problem solved.
I’m leaving a positive review as we experienced such a different response at the Crayford branch. They never mentioned that it is possible to take a photo to get a key made. They just suggested having to break off the locks and replace for £50 each tyre.
Thankyou so much Vertu for a completely different experience of friendly helpful staff. Great service from the parts team
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi there,
Thank you so much for taking the time to share such detailed and positive feedback. We're delighted to hear that the team at Vertu were able to help resolve your daughter’s issue so quickly and efficiently.
It’s great to know that Ryan went straight out to assist, checked all available options, and then arranged for a replacement key to be made in such a straightforward way. We completely understand how stressful situations like that can be, so it’s wonderful to hear it was handled smoothly and without unnecessary complications.
We also really appreciate you highlighting the difference in approach compared to your previous experience elsewhere. Providing practical, helpful solutions and friendly service is exactly what we aim for, so your comments mean a great deal — especially for the parts team.
Thank you again for your kind words — we’re so pleased we could help.
Kind regards
Dawn
Friendly and professional service
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi Teresa
Thank you for your lovely feedback. We're really pleased to hear you experienced friendly and professional service — that’s exactly what we aim for every time.
Your comments are truly appreciated.
Kind regards
Dawn
Thanks for making buying a new car so smooth and painless!
The process of buying a car was straightforward from start to finish and, once the car arrived and was ready for collection, Gary was meticulously helpful in every respect - answering my many (and often stupid) questions and spending time to explain all the paperwork and the in-car systems that have clearly moved on significantly since my previous car! Thanks Gary for all your help - you're a star!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Good morning Robert,
Thank you for your great review. We’re really pleased to hear the buying process felt straightforward from start to finish and that collecting your car was such a positive experience.
It’s lovely to know Gary took the time to answer your questions, explain the paperwork clearly and help you get familiar with the in‑car systems, especially with how much things have moved on. Making sure everything feels clear and comfortable is exactly what we aim for.
We hope you’re enjoying your new car and wishing you many happy drives ahead.
Kind regards,
Dean
Thoroughly recommend
Mollie was wonderful and made the whole process of swapping our Kuga for a new one very easy. She was extremely kind, patient and professional without being pushy and I really appreciated that she spent a lot of time explaining the new car's features to a very nervous driver. I can't praise her enough.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Good morning,
Thank you for your review. It’s lovely to hear how supportive Mollie was throughout the process, making everything easy and pressure‑free. Her patience, kindness, and clear explanations — especially taking the time to reassure a nervous driver — clearly made a big difference, and she’ll be delighted to read your praise.
Kind regards,
Dean
Service Department @ Ford Bromley blew up my engine
I had my wet belt replaced my Ford Bromley, as soon as left the dashboard lit up with engine failure. Left the car with them, they replaced the oxygen senor at a additional cost. Driving on the motorway, a strong smell of petrol and the petrol tank was empty. I rescued by Green Flag, the car limped into Ford Bromley and they replaced a few things. On a short journey more petrol was being consumed and eventually the car stopped due to empty tank. The service department at Ford Bromley is run by inexperienced amateurs and fix cars using Haynes manual.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi Errol,
Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced following the work on your vehicle.
I understand your car is currently back in our workshop, and I’d like to reassure you that this is being taken very seriously. The problems you’ve described are clearly not acceptable, and we fully appreciate how frustrating and inconvenient this situation must have been for you.
Our management and technical teams are actively investigating the root cause of these issues while your vehicle is with us, and we are committed to ensuring that everything is resolved thoroughly and correctly before the car is returned to you.
We truly value your feedback, even when it highlights where we have fallen short, as it allows us to address concerns and improve.
Thank you for your patience while we work to put this right.
Kind regards,
Martin Gibson
General Manager
Les Bellchambers and his Manager Steve…
Les Bellchambers and his Manager Steve made the trade in and new purchase smooth and painless
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you so much for sharing your experience. We're delighted to hear that Les and Steve made your trade‑in and new purchase feel smooth and stress‑free. They’ll be thrilled to know their support made such a positive impact.
Many thanks,
Chloe
I'd definitely recommend Vertu Ford Bromley
I'd definitely recommend Vertu Ford Bromley to friends and family because of the excellent service, professionalism and politeness without undue pressure to purchase extraneous add ons. Our sales person was very professional and appreciated a follow up call to check if everything was ok. Happy to recommend this company for the purchasing of a used vehicle.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Good afternoon Maria,
Thank you for such a thoughtful review. I’m really pleased to hear that you experienced excellent, professional and polite service, and that you felt comfortable without any pressure around add-ons. It’s great to know the follow-up call was appreciated and helped round off the experience. We really value your recommendation and are glad we could support you with your used car purchase.
Kind regards,
Dean
Callum is polite, well informed and easy to talk to which made buying my car an enjoyable experience.e buying my
Callum was polite and easy to talk to. He listened to my requirements about the the model, age and low mileage of the car I wished to buy. A test drive of a similar car in stock in Bromley was arranged a few days later which gave me the opportunity ask about the differences between the car I wanted to buy and the car I was selling. Callum inspected my Kuga which I wanted to part exchange and gave me a valuation. We looked at some of the available cars on line which met my requirements. Having chosen the car, Callum explained and discussed the benefits of various add on extras to the cost. having chosen those that I wanted the paperwork was easy and copies were printed off for me.
Callum notified me a couple of days later that the car had arrived and was ready for me to inspect and test drive. Three days later I collected it.
It was a very seamless, easy process as Callum kept me informed at each stage of the transaction. In no way did I feel pressurised into buying the car. Thank you Callum.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear how well Callum looked after you throughout the entire process. It’s wonderful that he listened carefully to your requirements, arranged a helpful test drive, and guided you through the differences between your previous car and the one you were looking to buy.
We’re pleased to know the part‑exchange, valuation, and paperwork were all handled smoothly, and that Callum kept you fully informed at every stage. It’s especially great to hear that you never felt pressured — just supported — while choosing the right car for you.
Your kind words mean a great deal, and we’ll be sure to pass your thanks on to Callum.
Fantastic experience from start to finish!
I recently visited Vertu Motors to upgrade my car and had a brilliant experience working with Callum. He took the true 'customer-first' approach, taking the time to understand exactly what I was looking for without any pressure.
Even though the car I chose had to be transported down from Scotland, Callum kept me updated throughout the entire wait. The turnaround was incredibly impressive—I picked out the car on Friday and was driving it home by Wednesday. If this is the standard Vertu Motors sets, I couldn’t recommend them enough!"
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience. We’re delighted to hear that Callum took a genuine customer‑first approach, understood exactly what you were looking for, and kept you fully informed throughout the process. It’s great to know the vehicle transfer was handled so efficiently and that you were able to drive your new car home so quickly. Your kind recommendation is very much appreciated.
Kind regards,
Matthew
A straightforward and efficient car-purchasing process
The whole process from initially booking an appointment to viewing the car we were interested in, taking it out for a test drive and then purchasing the car was very straightforward. All this was carried out under the guidance of a sales executive who was patient and knowledgeable.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience with us. We’re pleased to hear that the entire process — from booking your appointment through to viewing, test driving, and purchasing the car — was straightforward and smooth. It’s great to know that our sales executive provided patient, knowledgeable guidance throughout, helping make the experience clear and comfortable for you. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
The staff were all very friendly and helpful.
The staff were all very friendly and helpful, finding out what I wanted, making suggestions and helping me to find the right car. Overall I was very pleased with the service provided and the car I eventually bought.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi there,
Thank you for the lovely review. It’s great to hear the team were so friendly and helpful, taking the time to understand what you wanted and guide you toward the right car.
Really pleased you’re happy with both the service and your final choice.
Kind regards,
Kerry
Great all-round experience
Great all-round experience! Competitive monthly leasing quotes and car delivered in around three to four weeks. I was especially impressed with Ford's tie-up with Octopus allowing a complimentary wall charger installation.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear you had such a great all-round experience and that our competitive leasing quotes and delivery times met your expectations.
It’s also great to know you found value in Ford’s partnership with Octopus and the complimentary wall charger installation — it’s an excellent benefit for customers making the switch to electric.
Thank you again for choosing us, and we hope you continue to enjoy your new car.
Kind regards,
Keith
Excellent service
Excellent service from Jones the salesman, very helpful and explained everything clearly re the purchase of my vehicle. He kept me informed throughout the process.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi there,
Thank you for the great 5‑star review. It’s wonderful to hear that Jones provided such excellent service — clear explanations, helpful guidance, and regular updates make all the difference during a vehicle purchase. He’ll be really pleased with your feedback.
Kind regards,
Kerry
Great customer service providedBy Carrie-Anne
Carrie-Anne provided great customer service and gave me the time and attention when purchasing a car with vertu. Communication was excellent and overall I was really pleased with the service provided. I found Carrie-Anne to be really genuine in her approach and customer focused. I would recommend her and Vertu- thank you!
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi there,
Thank you for the fantastic 5‑star review. It’s great to hear how well Carrie‑Anne looked after you, giving you the time, attention and clear communication you needed throughout your purchase.
Your comments about her genuine, customer‑focused approach will mean a lot to her, and we really appreciate your recommendation.
Kind regards,
Kerry
Jordan was amazing
Jordan was amazing. A patient salesman no pressures. Very happy with Vertu Bromley
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi Diane
Thank you for your lovely feedback. We're really pleased to hear that Jordan was amazing — patient, supportive, and completely pressure‑free throughout your experience. It’s wonderful to know you’re very happy with Vertu Bromley.
Your comments are truly appreciated.
Kind regards
Dawn
sold me a value for money car…
sold me a value for money car eventually after teething troubles with MG
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Hi Terence
Thank you for your feedback. We're really pleased to hear that you eventually found a great value‑for‑money car, even after some initial teething troubles with MG. We appreciate your patience and are glad everything worked out in the end.
Kind regards
Dawn
I bought a Mercedes from Aylesbury
I bought a Mercedes from Aylesbury. Called next day to say the car was stuttering. Young car sales man did not respond to my calls or emails so went straight to management.After the 3rd time back fixed fault which was the clutch. 6 months later it now has a fault with the radio. Was told to take it to one closer to home. Dropped it off 8.30. 17.00 I called them for them to say I need to take it back to a main dealer. Baring in mind I had a notification the car was unlocked before lunch. Not a call back to collect it earlier. Wasted a day off work. Unpaid. I didn’t find service from them very helpful.
Just my review.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MG2403 Kind regards, Dean
Highly recommend
I'd suggest Vertu Ford Bromley to a friend because I met there a professional team of car enthusiast who can provide a top level service.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Good afternoon,
Thank you for taking the time to leave your feedback. I’m really pleased to hear the team at Vertu Ford Bromley made such a strong impression. It’s great to know you found them professional, knowledgeable, and clearly passionate about what they do — that combination really does make a difference.
I’m glad their enthusiasm and service levels would make you confident recommending them to others.
Kind regards,
Dean
First day in my used new Kia Sportage
First day in my used new Kia Sportage. Again the staff at Bromley Ford have done it again. 5 years ago my mum had a hip operation and I wanted her to be comfortable in a vehicle to help her with getting out and about without complications. I picked up a EcoSport then and now after five years, I have needed a car for the same reason and also automatic. I gave this requirement over to the team and off they went "Callum" found the ideal car in Nottingham on the web and the next thing I know, it's at Bromley ready to have a look at and test drive.
The support, information, questions, knowledge about the car with costs, servicing and maintenance was brilliant.
I have been with Bromley for six years and we are all human, but find them great at feeling your in control and happy with every decision. Well done everyone.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Ford Bromley
Thank you, Ray, for this thoughtful 5‑star review.
We’re delighted that the Ford Bromley team were once again able to find the perfect car to meet your needs. It’s great to hear that Callum quickly sourced the ideal Kia Sportage and arranged everything smoothly for you to view and test drive. Your comments about the team’s support, knowledge, and clear guidance around costs and maintenance are truly appreciated.
Thank you for your continued loyalty over the past six years — we’re glad you always feel in control and confident in your decisions.
If you ever need anything further, we’re here to help.
Kind regards,
Liza
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