It was great experience with vertu toyota leicester. The sales person named Lily was very cooperative and supportive. She looked after us very well. Her customer service was also amazing. She i... Se mere
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Vish Joshi the salesman at Dacia Vertu Leicester was excellent. He explained each process clearly and carefully. There was a lot to take in changing from a manual Duster to a Hybrid Automatic. Also th... Se mere
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Amazing experience Financed checks and collection everything done in 1 hr Including car washed 50 star coz 5 are not enough
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I had the pleasure of talking to Dave islett once again this will be my third car off him fantastic service as always . Also met David the overall manager and Dave excellent customer service and... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Dacia Leicester
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
39 Raw Dykes Road, LE2 7JU, Leicester, Leicestershire, Storbritannien
- 0330 108 8696
4,5
Fremragende
51 anmeldelser
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It was great experience with vertu…
It was great experience with vertu toyota leicester.
The sales person named Lily was very cooperative and supportive. She looked after us very well. Her customer service was also amazing.
She is friendly and kind as well . We feel very comfortable with the deal . It was all hassle free. She did everything for us. She give all information with smile and never got rude with us. She was very calm and smiley as well.
Thanks
Lily and all toyota staff including the main manager and boss.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi Gaurang,
Thank you for taking the time to share your experience with Vertu Toyota Leicester. We’re delighted to hear that Lily provided such cooperative, supportive, and friendly service throughout your journey. It's wonderful to know she kept everything hassle free, explained everything clearly, and made you feel comfortable and confident with your deal.
Your kind comments about Lily's calm and positive approach will mean a lot to her. We're also pleased to hear that the wider team, including the management team, helped make your experience a great one. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Danielle
Vish was amazing from start to finish
Vish was amazing from start to finish. The process was made easy and I had my brand new car in a week. Thank you so much
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi Sandi,
Thank you for your feedback.
It's fantastic to hear that Vish provided such great service from start to finish and made the whole process easy for you. We're delighted you were able to collect your brand new car so quickly.
Enjoy your new car!
Kind regards,
Danielle
Excellent service
Excellent service. I would definitely recommend. I felt valued and listened to, my needs were understood. I’m very happy with my car
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good morning.
Thank you for your fantastic 5-star review!
We’re delighted to hear you felt valued and listened to throughout your experience, and that the team understood your needs so well. It’s wonderful to know you’re so happy with your car.
We really appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
Kerry
Amazing experience
Amazing experience
Financed checks and collection everything done in 1 hr
Including car washed
50 star coz 5 are not enough
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi Zulqarnan,
Thank you for your fantastic feedback.
We’re delighted to hear you had such an amazing experience and that everything was completed so quickly and efficiently for you. It’s great to know the whole process, from finance to collection, was seamless.
We really appreciate your kind comments.
Kind regards,
Danielle
Poor after sales service
In January 2024 I bought a new Dacia Duster from Vertu, Leicester. On 22nd March 2026 it developed an electrical fault and was misfiring. It is still under warranty and only clocked 13,000 miles. I booked it in for repair at Leicester but was told the earliest repair slot was 8th June. I tried Dacia/Renault dealers in Tamworth, Derby and Burton but none of them could repair it any earlier. On 12th April it became undriveable, Dacia Assist (the RAC )attended but couldn’t repair it. The Leicester workshop refused to repair it before 8th June. The RAC took it to a storage yard on 29th April and I was supplied with an Enterprise hire car. On 9th June I rang the workshop to check on the progress of the repair. I was told that the RAC hadn’t delivered it and they didn’t know where my car was. I rang the storage yard, it was still there. I contacted the RAC and they stated that Dacia Leicester had told them not to deliver it as they hadn’t got the capacity to repair it. I later received a message to say my car had been booked in for repair at Vertu Renault Derby on the 29th July, 4 months after the first fault appeared and 3 months after it went into storage. I have received no help from Dacia Leicester. 10 calls to the workshop were unanswered and I was refused a courtesy car. I had to contact Dacia Customer Support line before I was supplied with a hire car after my car was put into storage. Very poor after sales service and an unsatisfactory experience.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
We apologise for the issues you have had due to time delays on bookings and also the lack of communication from Renault Leicester. The General Manager will be in contact to discuss in further.
Kind Regards,
Curtis Outhwaite
General Manager
Symbioz experience
I visited on several occasions.
Ollie Dickinson looked after me . He was very patient, helpful supplied all the info I requested.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you for sharing your experience with us. We’re so pleased to hear that Ollie looked after you so well during your visits. His patience and willingness to provide all the information you needed is exactly the level of service we aim for, and your feedback means a great deal.
Many thanks,
Chloe
Very helpful staff....above and beyond…
Very helpful staff....above and beyond their sales techniques....polite...informative...would definitely use them again...
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good afternoon Rose,
Thank you for your review. It’s great to hear that the team were so helpful, going above and beyond while remaining polite and informative throughout. We’re delighted you had such a positive experience and truly appreciate your confidence in using us again.
Kind regards,
Dean
Vish the motability guy was fantastic.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Dacia Leicester.
It’s wonderful to know that Vish provided fantastic support with your Motability journey — we’ll be sure to pass on your kind words, as they will mean a great deal to him.
If you ever need anything further, we’re always here to help.
Kind regards,
Liza.
Lisa Lord was brilliant
Lisa Lord was brilliant - very supportive and enabled us to get a brilliant notability car very quickly. Would definitely recommend!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you so much for your kind feedback!
We’re delighted to hear that Lisa provided such excellent support and made the process of securing your Motability car quick and smooth. It’s great to know she was able to deliver such a positive experience for you. Your recommendation truly means a lot to us, and we’ll be sure to pass your lovely comments on to Lisa.
Enjoy your new car, and if there’s anything further we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Keith
Vish was so helpful and friendly
Vish was so helpful and friendly, yet professional in his service. He is a credit to Vertu. His follow up has been first class.
We would recommend Vertu Leicester even tho we live in North Yorkshire
Many thanks
The Cunninghams
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi Brian,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Dacia Leicester.
It’s wonderful to know that Vish provided such friendly, professional and helpful service, and that his follow‑up has been first class. Your kind words about him being a credit to Vertu will mean a great deal to him and the team.
We’re especially grateful that you would recommend us even from North Yorkshire — that truly means a lot.
Thank you again to you and your family for choosing Vertu Motors. We hope to welcome you back again in the future.
Kind regards,
Liza.
Thank you Vertu Leicester
Thank you Vertu Leicester for great service from start to finish. The salesman Viraj was pleasant and polite, and gave us comprehensive information about the vehicle with plenty of time to ask questions and take a good look around the car.
We were offered a good part exchange deal, and Viraj kept us informed throughout the delivery period.
Once arrived he gave us a thorough handover, explaining the many technical features of the car and reassured us that we can contact him with any queries at any point.
Overall very happy with the car and with Vertu. Thank you Vraj!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good morning Mojisola,
Thank you for your detailed feedback. It’s great to hear Viraj took the time to make everything clear, from answering your questions to keeping you updated throughout the process. I’m pleased the part exchange and handover went smoothly, and that you felt well supported every step of the way.
Enjoy your new car!
Kind regards,
Dean
Excellent service from start to finish
Excellent service from start to finish. Alex the sales guy was fabulous to deal with. Nothing was too much trouble. Would definitely recommend
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good afternoon,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that Alex was so helpful throughout. We’re delighted nothing was too much trouble and really appreciate your recommendation.
Kind regards,
Dean
Meeting my needs in my decision to purchase a vehicle
Meeting my needs in my decision to purchase a vehicle and in the end delivering car within time frame. Honey was very polite, pleasant with a good customer rapport and knowledgeable regarding workings of vehicle. Appreciated the help in the setting up of my phone in the car
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you for your lovely feedback! We’re delighted to hear that your needs were met throughout your decision to purchase your vehicle, and that everything was delivered within the agreed timeframe.
It’s fantastic to know that Honey provided such a polite and pleasant experience, building great rapport while also sharing her knowledge of the vehicle. We’re also pleased she was able to help you get set up with your phone — those little extras can make all the difference.
We really appreciate you taking the time to share your experience and hope you enjoy every mile in your new car!
Kind regards,
Keith
Absolutely delighted
Absolutely delighted with our new ‘used car’.
Drives beautifully and everything and more we are so happy with it. Thanks Alex. Huge Thankyou to Sebastian for helping to sort everything out for us to be able to go in and collect it.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good afternoon Carol,
Thank you for your review. It’s wonderful to hear how delighted you are with your new car and that it’s driving beautifully. We’re pleased Alex and Sebastian were able to support you and ensure everything was ready for a smooth collection.
Kind regards,
Dean
A big thankyou to Jaskaran in all the…
A big thankyou to Jaskaran in all the support he gave me for buying my first car it had all the requirements i was looking for in a first car.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you for your kind feedback.
We’re delighted to hear that Jaskaran was able to provide you with such great support while purchasing your first car. It’s wonderful to know that the vehicle met all the requirements you were looking for and that the experience was a positive one. Jaskaran will be very pleased to hear your comments.
Thank you for choosing us, and we wish you many happy and safe miles in your new car.
Kind regards,
Keith
Staff are friendly,welcoming and helpful
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Hi Zahira,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu Dacia Leicester friendly, welcoming and helpful.
Your kind feedback is greatly appreciated and will be shared with the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great team and great car makes the…
Great team and great car makes the process work very well. Well done Honey Harrison
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good afternoon Stephen,
Thank you for your feedback. It’s great to hear that the team made the process work smoothly for you and that you’re happy with your new car. Honey will be really pleased to know her support stood out and helped make the experience such a positive one.
Kind regards,
Dean
Bought a used Clio from Alex
Bought a used Clio from Alex. It was my daughters 17th Birthday present and Alex was very friendly and helpful, paying attention to my daughter, making the process a pleasure and ensuring my daughter had a lovely experience on the day. I really appreciate this as these experiences are remembered for life so I would like to thank Alex personally for this. The dealership themselves were also very helpful and the car is immaculate so good job all round
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Good afternoon Sheridan,
Thank you for your lovely review. It’s great to hear that Alex made your daughter’s 17th birthday such a memorable experience and took the time to make her feel involved and comfortable throughout. Moments like that really do stay with you, and we’re delighted everything—from the service to the condition of the car—was just right.
Kind regards,
Dean
Excellent service from all at Vertu…
Excellent service from all at Vertu Leicester.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you for your feedback. We’re delighted to hear that you received excellent service from everyone at Vertu Leicester, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
RENAULT VERTU LEICESTER - 7 Weeks, 17+ Calls, Numerous Emails and Texts, and No Car
RENAULT VERTU LEICESTER - What should have been a straightforward two-hour process to confirm whether our business was eligible for a car on a business lease turned into a seven-week ordeal. This involved over 17 phone calls, countless emails and texts, and ultimately ended with us being told the finance had been declined.
Even more frustrating, following this, we secured approval and ordered a car within a 30-minute call with another finance company.
Throughout this entire period, I was repeatedly told by Vertu —via phone, text and email—that the vehicle had been secured and was on its way to the dealership. This was simply not true. I have since discovered that no documentation had been submitted and no vehicle had been ordered at all.
In other words, I was consistently misled while being given false reassurance that everything was in hand.
What is equally disappointing is the complete lack of accountability. Despite the time wasted, the stress caused, and the clear failings on their part, the dealership did not feel it appropriate to offer even the smallest gesture of goodwill.
I was told by the Manager that “customer service is our priority.” Based on this experience, that statement is impossible to take seriously.
This experience reinforces every negative stereotype about car dealerships—poor communication, lack of transparency, and saying whatever is necessary to secure a sale, regardless of the truth.
If you are considering purchasing a vehicle, I would strongly advise using another Renault dealership or going through a broker. Renault Vertu Leicester has shown a clear willingness to mislead and a complete lack of care when things go wrong.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Leicester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JT1904 Kind regards, Keith
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