Friendly, helpful staff. No pressure. All queries answered. Phoned or messaged as arranged, felt valued. Showroom spotless, staff welcoming, was acknowledged on arrival and offered assistance. C... Se mere
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Very friendly team/sales person. Not pushy. Kept well informed throughout the whole buying process and nothing was too much trouble.
Virksomheden har svaret
Amazing car buying and great customer experience. Both my partner and I have bought Dacia's. Our representative was more than helpful, patient and honest. No hidden extras and no hard sell. The sh... Se mere
Virksomheden har svaret
I’ve just bought a brand new all new Dacia Duster hybrid model which has exceeded my expectations as a fabulous vehicle in all respects. I bought the car from the Renault/Dacia Vertu Exeter dealershi... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Dacia Exeter
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, Storbritannien
- 0344 558 6951
4,5
Fremragende
34 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very friendly team/sales person
Very friendly team/sales person. Not pushy. Kept well informed throughout the whole buying process and nothing was too much trouble.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and approachable, and that you felt well informed throughout the entire buying process without any pressure. It’s great to know nothing was too much trouble, and your comments are very much appreciated.
Kind regards,
Matthew
Scott Hillier was amazing
Scott Hillier was amazing - he worked with my budget and found me a deal better than I could have imagined.
He kept in contact along the way.
He was always happy and bought some fun to the process too!
Thanks Scott!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good afternoon Hannah,
Thank you for sharing such a great review. It’s fantastic to hear that Scott was able to work within your budget and find you an even better deal than expected. We’re really pleased he kept in touch throughout and helped make the whole process enjoyable as well as straightforward.
Your kind words will mean a lot, and it’s lovely to know you felt so well supported.
Kind regards,
Dean
Excellent experience at VERTU
I have bought from Bristol Street Motors in the past, so now rebranded as VERTU, I was confident I would have a good experience purchasing a new car. The showroom was easy to find, and everyone we encountered was friendly and helpful. Our sales person, Jacob, was knowledgeable, efficient, and friendly, and put us at ease throughout the purchasing experience.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you very much for taking the time to share your positive experience with us.
We’re delighted to hear that, having purchased from us previously under the Bristol Street Motors name, you felt confident returning to us as Vertu — that loyalty truly means a lot. It’s great to know you found the showroom easy to locate and that everyone you encountered was friendly and helpful.
We’re especially pleased to hear such kind words about Jacob. His knowledge, efficiency, and friendly approach are exactly what we aim to deliver, and it’s wonderful to know he put you at ease throughout the purchasing process. Your feedback will be warmly shared with him and the rest of the team.
Thank you again for choosing Vertu, and we hope you enjoy many happy miles in your new car. We look forward to welcoming you back in the future.
Kind regards,
Keith
An outstanding Dacia Duster purchase experience at Vertu Exeter
I’ve just bought a brand new all new Dacia Duster hybrid model which has exceeded my expectations as a fabulous vehicle in all respects. I bought the car from the Renault/Dacia Vertu Exeter dealership. The sales executive was Scott Hillier who has been totally excellent in the sale process. My exposure to him was mainly via phone & email and he was always easy to make contact with. He built an early rapport and I was very impressed with his product and finance knowledge and dealings. This created early trust and his outstanding interpersonal skills made the whole purchase experience probably the very best I’ve had in many years of dealing with the motor trade. I highly recommend Renault/Dacia Vertu Exeter as an exceptional dealership
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you very much for taking the time to share such a detailed and positive review. We’re delighted to hear that your new Dacia Duster Hybrid has exceeded your expectations and that you’re enjoying it in all respects.
It’s wonderful to read such high praise for Scott and the service he provided throughout your purchase. Building trust, being accessible, and demonstrating strong product and finance knowledge are all things we take great pride in, and Scott will be thrilled to know his efforts made such a lasting impression. Creating a smooth, reassuring, and genuinely enjoyable buying experience is exactly what we aim for.
Your recommendation of Renault/Dacia Vertu Exeter as an exceptional dealership means a great deal to us, and we sincerely thank you for choosing us. We wish you many miles of enjoyment in your new vehicle.
Kind regards,
Keith
Lovely car at the right price
Amazing car buying and great customer experience. Both my partner and I have bought Dacia's. Our representative was more than helpful, patient and honest. No hidden extras and no hard sell. The showroom was comfortable allowing us to make a decision in our own time. I'm very pleased with my new Stepway which was delivered much earlier than expected. Thankyou.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you so much for taking the time to share your experience. We’re delighted to hear that both you and your partner enjoyed such a positive car‑buying journey with us.
It’s great to know our representative was helpful, patient, and honest throughout, and that you felt comfortable making your decision at your own pace. We firmly believe in a transparent, no‑pressure approach, so your comments about no hidden extras and no hard sell are especially appreciated.
We’re also pleased that your new Stepway arrived earlier than expected and that you’re enjoying it. Thank you again for choosing us and for your kind recommendation—it truly means a lot to the whole team.
Kind regards,
Keith
Bought my car after seeing it online…
Bought my car after seeing it online and speaking with one of the sales staff Dani. I was sent a video of the car and staff went through any questions I had about the purchase of the vehicle. I am very happy with my new car and had a great experience with Vertu.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Hi Bradley,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience with Vertu Dacia Exeter.
It’s great to know that Dani was able to support you so well — from sending a video of the car to answering all your questions thoroughly. We’re thrilled that you’re happy with your new vehicle and that the whole process felt smooth and reassuring.
Your feedback means a lot to the team, and we truly appreciate you choosing Vertu.
If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Liza.
Dani was brilliant
Dani was brilliant, excellent, attentive, honest sales person, and we love our new car!
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for your lovely feedback. We’re delighted to hear that Dani was brilliant—attentive, honest, and provided excellent service throughout. It’s great to know you’re loving your new car!
Kind regards,
Keith
Excellent staff, terrible management policy.
We recently purchased a Dacia Spring Extreme from this dealership, and I want to start by saying that Dani, who handled the sale, was absolutely excellent. She was knowledgeable, friendly, and never once applied any pressure. She answered every question clearly and made the buying process enjoyable. Dani was a genuine pleasure to deal with and represents the dealership very well.
However, the experience was let down by one particular dealership policy.
We asked if we could collect the car on a Saturday because I work full-time during the week. Unfortunately, we were told that would not be possible. We have since heard that dealership management does not allow vehicle handovers on Saturdays because that day is reserved purely for sales.
This policy is extremely disappointing from a customer perspective. By the point of collection, the customer has already committed to the purchase, and the handover should be an exciting and convenient part of the experience. Refusing Saturday collections effectively means many working customers must take time off work simply to collect a car they have already bought.
It gives the impression that the dealership is highly focused on securing new sales but less concerned with the convenience of customers once the deal is completed.
To be absolutely clear, this criticism is directed at the dealership policy and not at Dani, who was outstanding throughout. If customer experience matched the quality of service she personally provided, this would have been a five-star experience.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3TB1303 Kind regards, Liza.
Scott at Dacia Vertu Exeter Dacia Duster
Scott at Dacia Vertu Exeter made the choice of car and purchase a delight. He was knowledgable, helpful and friendly. The car was immaculately presented and handover was ably demonstrated by Scott.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good afternoon Mr Todd,
Thank you for your great feedback. I’m really pleased to hear that Scott made choosing and purchasing your car such a positive experience. It’s fantastic that you found him knowledgeable, helpful and friendly throughout.
I’m also glad to hear the car was immaculately presented and that the handover was clearly demonstrated — it sounds like everything was taken care of perfectly.
Thank you again for sharing your experience.
Kind regards,
Dean
Our Dacia's First service
Our Dacia Sandero Stepway had it's first service done at the start of March 2026. The service from all the team was great, from the video of the checks by Joe Brooks through to the way the car was cleaned ready for collection.
Thank you very much for the care and attention taken.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Hi Pete,
Thank you so much for leaving us a 5‑star review. We're delighted to hear that your Dacia Sandero Stepway’s first service went smoothly and that you received great service from the whole team.
It’s wonderful to know that Joe’s service video was helpful and that your car was cleaned and ready for collection with care and attention. Feedback like yours really means a lot to us.
Thank you again for taking the time to share your experience.
Kind regards,
Liza
A great deal was arranged
Purchasing a car is a major thing and I was impressed by the friendly and professional way everything was fully explained by Scott. All options were described in detail and a good deal arranged.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for your thoughtful feedback. I’m really pleased to hear that Scott took the time to explain everything clearly and professionally. It’s great to know all your options were covered in detail and that he was able to arrange a deal you felt happy with. Your comments are very much appreciated.
Kind regards,
Keith
Really good service and customer sales
Really good service and customer sales. Sam was brilliant throughout and very patient as we couldn’t decide between the Bigster & Duster. She was thoughtful and considerate of our wants, needs and budget. In the end we went for the Duster and it’s super. Hope the after sales is as good!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good morning Alexandra. Thank you for sharing your experience. We’re really pleased to hear that Sam provided brilliant service throughout and supported you patiently while you decided between the Bigster and the Duster. It’s great to know she took the time to understand your wants, needs, and budget.
We’re delighted you’re happy with your new Duster — it’s a fantastic choice. We hope the after‑sales experience is just as positive for you.
Kind regards,
Dean
Vertu Dacia Exeter
Vertu Dacia Exeter. Excellent service. Easy process to buy and exchange a car. Staff helpful and friendly. Nathan was a great salesman. Thanks
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good afternoon Elaine. Thank you so much for your kind words! We are so happy to hear that Nathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
I have been a loyal customer for nearly…
I have been a loyal customer for nearly 6 years and will never use again. The reason, I was sold a service plan for 3 years service plan, which initially was missold the price and then had to suck up an extra £13.99 a month after the sales executive forgot to say the price we were quoted which was supposed to include this, didn't. The dealership in Exeter did not want to budge on this so had to absorb this. Then today went in today for my final 3rd year service only to be slapped with a bill of £625 for the final service as we were 1800 mile over the 30000 miles. At no point was it explained that it had a 30000 mile limit or the service plan would not be valid. So I was mis sold this completely. They said it was up to me to read the terms and conditions. I reiterate at no point was this 30000 mile exclusion limit. I will never use this company again for any thing. They agreed to reduce to £380, but this reduction does not even cover the money I have paid out for this worthless service plan. Beware this sharp practice,. !
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for your comments and I am sorry to hear of your experience. I see that we have offered a reduction on your bill as a gesture to assist and I am sorry to hear how you feel and we would love the opportunity to restore your faith in us going forward. I have asked George Green our Sales Manager to call you today to see if we can help.
Thanks
Kirk
Great customer service
The staff at Dacia Exeter were very helpful. The salesman spent time explaining the different functions of the car and was happy to answer any questions I had. The collection process was very efficient a first rate service.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
A real pleasure
Friendly, helpful staff. No pressure. All queries answered.
Phoned or messaged as arranged, felt valued.
Showroom spotless, staff welcoming, was acknowledged on arrival and offered assistance.
Coffee area spotless, fully stocked on each visit. Coffee (latte) absolutely beautiful.
Test drives, informative, helpful and not stressful. Sales person chose routes to avoid road work delays, problems etc. Able to drive car slowly in traffic and on dual carriageway to get proper feel of it.
Whole experience was a pleasure. Would highly recommend them.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good morning, Betty .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Smooth sailing from start to finish
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Good afternoon Deborah. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Friendly, helpful and informative service …
Great experience Tilly was so friendly and helpful, showing us different vehicles and helping us once we had made our purchase. I would recommend Vertu to friends and family.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you so much for your kind words! We are so happy to hear that Tilly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
The new Dacia Bigster
Just pick up a new Bigster from Dacia Vertu in Exeter. Following a test drive, with the help of Scott Hillier in sales, the model and spec we wanted was sourced. Very friendly and knowledgeable staff and excellent service. Very pleased with the car and a lovely drive. Would recommend.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Dacia Exeter
Thank you for taking your time to leave this great review! Kind regards, Chloe
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