I picked up my Car from Nissan recently and had a great experience from start to finish. Paul was brilliant throughout the whole process friendly professional and really helpful. He made everything ea... Se mere
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Charmaine was really knowledgeable about the cars and products. She spent a lot of time with me on several occasions and I never felt rushed. She is very approachable and has excellent people skills;... Se mere
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Outstanding service by Emily Thompson who went above and beyond on the handover of my new car. Emily was thorough and patient whilst demonstrating how my new car operated. Such an easy experience... Se mere
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Leigh Workman at the Darlington branch helped me through the process of buying my new Cupra, and he was fantastic! I have had several cars over the years and none of them came close to the service I g... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - CUPRA Darlington
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
McMullen Road, DL1 1XP, Darlington, County Durham, Storbritannien
- 0330 108 8009
4,7
Fremragende
55 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I picked up my Car from Nissan.
I picked up my Car from Nissan recently and had a great experience from start to finish. Paul was brilliant throughout the whole process friendly professional and really helpful. He made everything easy and stressed free kept me informed and took the time to answer all my questions. The car was presented perfectly on collection day and the customer service was excellent. Highly recommended both Nissan in Darlington if you’re looking for a smooth and enjoyable Car buying experience.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Charmain is fantastic and a real asset to the sales team
Charmaine was really knowledgeable about the cars and products. She spent a lot of time with me on several occasions and I never felt rushed. She is very approachable and has excellent people skills; she also went above and beyond for me. I have already recommended her to others and if I need another car in the future, I will be calling her.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi Maria,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Darlington.
It’s wonderful to know that Charmaine provided such knowledgeable and supportive service, taking the time to ensure you felt comfortable and never rushed. Going above and beyond and delivering such excellent customer care is exactly what we strive for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Kerry
A very good experience from start to…
A very good experience from start to finish very helpful staff and the manager was also involved fully recommend this place to anyone wanting to buy a car
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good morning,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with helpful staff and support from the manager. We really appreciate your recommendation.
Kind regards,
Dean
Atif as helpful as could be to get the…
Atif as helpful as could be to get the right deal for us
Answered all questions and we feel well looked after
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good afternoon
Thank you for your feedback. It’s great to hear that Atif was so helpful in finding the right deal for you, answered all your questions, and made sure you felt well looked after throughout. We’re really pleased you had such a positive experience.
Kind regards,
Dean
Outstanding service by Emily Thompson…
Outstanding service by Emily Thompson who went above and beyond on the handover of my new car. Emily was thorough and patient whilst demonstrating how my new car operated.
Such an easy experience from start to finish.
Thank you Emily
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good afternoon Patricia,
Thank you for your review. It’s great to hear that Emily went above and beyond during the handover and took the time to explain everything so thoroughly and patiently. We’re delighted the whole experience was easy from start to finish, and your thanks will mean a lot to her.
Kind regards,
Dean
Super customer service experience - thanks Emily!
I’ve just picked up my new car and I’m so pleased with it. Massive shout out to Emily who gave great customer service and followed up on any queries or questions I had. A positive experience and would happily recommend. Thanks Emily!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi Jacqui
Thank you for your lovely feedback. We're delighted to hear how pleased you are with your new car. A huge thank you for giving Emily such a great mention — it’s wonderful to know she provided excellent customer service and followed up on any queries or questions you had along the way.
We’re so pleased your experience was a positive one and truly appreciate your recommendation. Thanks again, and enjoy your new car!
Kind regards
Dawn
I felt listened to and the team did all…
I felt listened to and the team did all that they could to ensure that I ended up with a suitable vehicle for my needs.
They kept me informed throughout. In particular Adam Tonge and Lee ( Business Manager) were professional and helpful.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good afternoon,
Thank you for your feedback. I’m really pleased to hear that you felt listened to and supported in finding a vehicle that suited your needs, and that you were kept informed throughout the process. It’s great to know that Adam Tonge and Lee provided professional and helpful support and helped make the experience a positive one for you.
Thank you for taking the time to share your experience at CUPRA Darlington.
Kind regards,
Dean
Leigh Workman at the Darlington branch…
Leigh Workman at the Darlington branch helped me through the process of buying my new Cupra, and he was fantastic! I have had several cars over the years and none of them came close to the service I got from Vertu Darlington. I would highly recommend giving them a visit if you’re looking to change your car.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good afternoon Mr Tempest,
Thank you for your review. It’s great to hear how fantastic Leigh was in supporting you through the process and that the service at Darlington stood out compared to your previous experiences. We really appreciate your recommendation and are delighted you were so well looked after.
Kind regards,
Dean
Lee and Allan at Darlington were…
Lee and Allan at Darlington were amazing! Thank you so much for helping me through the process.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good morning Pippa,
Thank you for your review. It’s great to hear that Lee and Allan were so helpful and made the process a positive one for you — they’ll really appreciate your kind words.
Kind regards,
Dean
Shocking service
Shocking service! Booked car in for service 6 weeks in advance, asked for courtesy car. Rang the week before to confirm courtesy car and what time will be best to drop the car off, turned up to no courtesy car, which had apparently never been booked. Done nothing to resolve this, leaving me with no car to get home, go to work and get my son from school. Due to this I asked them to deliver the car the following day as I had no way to collect it, was told the car would be delivered at 4. Car hasn’t even left the garage, leaving me again with no car.
And I’m now shocked to find video footage on my doorbell of the delivery driver and the sales advisor having a conversation about “driving at speed” and the other one being able to “keep up” meaning my car was used to race each other!!!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPK2804 Kind regards Dawn
A great experience dealing with Vertu Skoda
When l arranged getting the car through motability with your motability specialist Brian Dod, he took me out for a test drive and explained all l needed to know about the car, nothing was any trouble to him and he new everything l asked about the car. When l picked up the car Brian was off and l was sorry to miss him, l wish him well and thanks again.The young lady Charmaine, lm sure l won’t have spelled her name correctly, who was covering for Brian was very professional and friendly, nothing was too much trouble, she set my phone up with everything to do with the car and explained everything l needed to know for a safe and pleasant journey home. I am extremely happy with the car and thank you all at Skoda
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Good afternoon David,
Thank you for taking the time to share such a detailed review. I’m really pleased to hear how well Brian supported you through your Motability journey, taking the time to explain everything clearly and making the test drive and whole process so straightforward. I’m also glad Charmaine was able to look after you so professionally when you collected the car, ensuring everything was set up properly and that you felt confident for your journey home.
It’s great to know you’re extremely happy with your new car, and thank you for your kind words for the whole team.
Kind regards,
Dean
Friendly
Friendly, helpful staff, would like to say Mollie and Mathew were brilliant. The customer service was 100% .
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and helpful, and that Mollie and Mathew provided such brilliant support. It’s great to know you felt the customer service was 100%, and your comments are very much appreciated.
Kind regards,
Matthew
First time purchasing from vertu
First time purchasing from vertu. The whole experience was brilliant from start to finish. I told Emily exactly what I wanted and she made sure to source it perfectly even down to the colour in the shortest time possible. She kept communicating throughout and made everything very easy on my end. There was nearly a delay due to an issue with the transporter which was no fault of Emily and she worked tirelessly to sort it so there was no delay and I got my car on the original day which was fantastic. I was also helped by Lee when Emily was on her days off and he was fully up to speed on my order from Emily and there was no communication break down at all. Receiving a card and sweets aswel as an accessory pack for the new car was a lovely finishing touch from Emily and her personality alone makes you want to buy a car alone she is a wonderful girl and the whole experience was a pleasure. Will definitely be returning and would recommend vertu Darlington to anyone, you will not be disappointed
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your first experience with Vertu was brilliant from start to finish and that Emily delivered exactly what you were looking for, right down to the colour, and in such a short timeframe. It’s great to know she kept you well informed throughout and worked so hard to ensure there were no delays despite challenges outside her control. We’re also pleased that Lee was able to support seamlessly while Emily was away, ensuring consistent communication throughout. The personal touches you mentioned are lovely to hear about, and your recommendation of Vertu Darlington means a great deal to us. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind regards,
Matthew
New Ibiza with Emily
From the beginning I was welcomed very well and introduced to the person who would help my car buying. I asked her about pcp or hp, she explained very well. She then took me out in the car and I had a test drive. This made me know the car and decide on It. I then went ahead and got offered a pcp plan by the manager which was really good . I arrived on the day and Emily was very excited as I was , with a big smile making the experience even better. She ran me through all the features on the car and all my contracts. Emily herself I would highly recommend as she was very helpful and knowledgable whilst not being overhwhelming. Her customer service and service there was a 10/10. she deserves a pay rise. .overall a great experience . Thanks Emily.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Dear Samuel,
Thank you for taking the time to share such a detailed review of your experience. We’re delighted to hear that you felt welcomed from the very beginning and that the process was clearly explained, helping you feel confident in your decision.
It’s wonderful to hear your kind comments about Emily. We’re pleased that she was able to explain the finance options clearly, support you during the test drive, and make collection day such a positive and exciting experience. Your feedback about her knowledgeable, helpful and calm approach — without being overwhelming — is especially appreciated and will certainly be shared with both Emily and management.
Thank you again for choosing CUPRA Darlington. We’re delighted to hear it was a great experience overall and wish you many happy miles in your new car.
Kind regards,
Liza
I had the best experience buying my…
I had the best experience buying my son’s first car. Leigh was the man that dealt with everything from start to finish. He made everything so hassle free and kept me updated while waiting on the car to be delivered. He comes highly recommended for the Vertu seat dealership in Darlington. In fact give this guy a promotion. So kind and knowledgeable. He’s my go to person when my own cars up for renewal. Thanks again Leigh.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi Claire
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that buying your son’s first car was such a positive experience. It’s fantastic to know that Leigh looked after you from start to finish, making everything hassle‑free and keeping you fully updated while the car was being delivered.
Your kind words about his knowledge, care, and dedication will mean a great deal to him — and we love hearing that he’s already your go‑to person for your next car too! We’ll be sure to pass on your praise (and the promotion suggestion 😄).
Thank you again for choosing Vertu SEAT Darlington, and we truly appreciate your recommendation.
Kind regards
Dawn
As we weren’t sure what model we wanted…
As we weren’t sure what model we wanted Moses (salesman) showed us a few and then suggested we look at other garages. Eventually we came back to him settled on model had good value given on trade in
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you for the great review. It’s lovely to hear Moses took the time to show you different options and gave you the space to explore other garages before you made your decision.
Fantastic that you returned, found the right model, and received good value on your trade‑in.
Kind regards,
Kerry
Best Dealership in 20+ years
By far the best dealer ship if have been to in 20+ years. Courteous, direct and communications regarding car order were second to none.You cant go wrong with the service this dealership provides.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you for sharing such fantastic feedback. It’s wonderful to hear that you consider this the best dealership you’ve visited in over 20 years. Your comments about the team being courteous, direct, and providing outstanding communication throughout your car order really mean a lot.
We’re delighted that the service exceeded your expectations, and your confidence in what we do is truly appreciated.
Kind regards,
Keith
Fantastic service from Alan
Fantastic service from Alan at Vertu Darlington in sorting everything out for our new car. Everything just went smoothly and nothing was an issue. Explained everything thoroughly & will definitely go back in the future
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi there,
Thank you so much for leaving us a fantastic 5‑star review! It’s wonderful to hear that Alan provided such great service and made the whole process smooth and straightforward for your new car purchase. We’re delighted that everything was explained thoroughly and that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Liza.
Service was good from start to finish
Service was good from start to finish
Allan was a great help
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Thank you for your feedback. We’re really pleased to hear that you received great service from start to finish. It’s wonderful to know Allan was such a help throughout your experience. Your kind comments mean a lot to us.
Kind regards,
Chloe
Allan was really helpful and responsive…
Allan was really helpful and responsive with any questions. Always friendly and chatty.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - CUPRA Darlington
Hi Caroline,
Thank you for taking the time to leave us a lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Darlington.
It’s great to know that Allan was helpful, responsive, and always friendly and chatty throughout your journey. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
If you need anything else in the future, we’re always here to help.
Kind regards,
Liza.
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