Vertu Motors - BMW Yeovil Anmeldelser 

We purchased a pre-owned BMW from Jamie in November 2024 at BMW/MINI Yeovil, specifically seeking a reliable vehicle due to our challenging circumstances. My wife is currently undergoing cancer treatment, and both of us are disabled, making frequent and dependable hospital trips essential. We were initially impressed with Jamie and felt confident in our purchase.

Unfortunately, our experience has soured significantly since taking delivery. Shortly after purchasing the car, we noticed the coolant level was consistently low, raising concerns about potential engine issues. Furthermore, the "smart repair" performed on the door appears to have been inadequate, as the issue remains noticeable. We also discovered that the welcome light covers under the doors are now missing, which is a minor but frustrating oversight.

The most serious issue arose with the gearbox. We contacted BMW roadside assistance for help. The initial attempt to diagnose the problem remotely failed because the vehicle's phone number was not properly registered in their system, requiring a second call. Despite being told a technician would be dispatched, no one ever arrived, leaving us stranded and deeply disappointed.

We believe this is why many BMW dealerships are closing: BMWs are no longer reliable vehicles, and customers are tired of receiving poor service.

Took my BMW into Vertu Yeovil for a service and was advised I needed new track rod ends, quoted £800, I thought this was a bit strange as they hadn’t been long replaced so took my car to an independent BMW specialist who maintains my track car, they said there’s nothing wrong with my track rod ends and Bertu should stop incentivising their mechs to find faults with customers cars.

Do not go near, firstly my son purchased a car from here the after service has been appalling, faults with the car and they juts don’t care.
We visited this week to buy a car and they completely cocked up the pricing, the sale manager didn’t even come out of his office to apologise.
Never in all my years of buying cars have I seen such a circus!
I don’t know what has changed in recent times, but this used to be a great business, I know I bought 3 cars, now, I’d stay away!!

My mini had an issue with the air conditioning air compressor after a diagnostic check, as the car was just over 4 years old and low mileage they contacted mini who agreed to pay 50 percent of the compressor. Great service and very polite in the service department.

Absolutely shocking service from this company.
When purchased the Sales team promised to make sure the car was clean & checked with a 120 something point check .
When I collected the car the valet was terrible, no mats, oil level just above minimum, washer bottle empty which now turns out that it has a leak, as blue empty.
Car has used 10Ls of ad blu in 2k miles, and the engine management light has come on, airbag lights & other light has come on. There was also missing tools form the car.
Took car back and left it for a week whilst I was in hospital then to have to ring up when I came out of major surgery and find out that sales had not communicated with service so it wasn’t re checked . After my call they valeted it .
Car delivered back next day after being valeted . I was too sick to check oil and after a few days I checked it after a few runs to find it at the same level Also washer bottle was empty again .
Engine management light come on and service team just told
Me to ring Land Rover assistance.
Was promised a replacement loan car the very next morning to be told that they had none and they would
Hire me one to then be told that they also had no hire cars!
I have missed a very important health check today because of the incompetent team at Yeovil.
I actually like the car but I wouldn’t recommend my worst enemy to buy from this dealership.

Absolutely appalling service, I could easily write an essay on what went wrong but to give a brief summary, initially took my velar to get a service, the service I paid for was never fully completed as they didn’t have the parts available, it was given back to me with badly scratched paint work, they promised to rectify it - i reluctantly returned the car to be repaired, they had it for 3 days and when I went to collect, they told me nothing had been done, the vehicle was also covered in bird droppings which had eaten into the paint and permanently damaged it, the drivers side carpet was covered in mud and most annoyingly the drivers side and drivers passenger side handles now don’t fully retract properly - god only knows what they did to the car whilst it was in their care. I complained to the manager and was told there was nothing more they could do to help. UTTERLY shameful and disingenuous and not fit to operate as a Range Rover dealership. In my experience this is the worst garage I have ever been to. Don’t just take my word for it check out the other reviews. Anyone considering using Yeovil vertu - I would strongly recommend go elsewhere, DO NOT buy from them and DO NOT get your servicing done there - you WILL regret it, you have been warned!!!

Gareth in Service always Gives me Excellent Service . Goes out of his way for me as ive been a Service Customer for over 15 years. They have a new Manger Now Simon Crane who is going to improve things. If you been a disgruntled customer in Sales . I met him the other day after having a bad experience with a previous sales person and i am very happy as there is a lot of changes under Vertu no. So give them a Try you wont be disappointed Thank you guys Much apriecated and Great customer service by the 2 staff mentioned

Never had such BAD service and response from a car company as we had from Vertu Land Rover Yeovil. Our Land Rover Discovery Sport is just 3 years old and the EV stopped working. The car went in and they could not fix it - said they needed to wait for a part. When the part eventually turned up (only after calling them), they booked it in for the day. We were told it would be fixed by the end of the day - we are still waiting to find out if the car is ready after calling FOUR TIMES and leaving messages with the receptionist and now the garage is closed. UTTERLY APPALLING SERVICE FOR A SO CALLED HIGH END CAR COMPANY.

We thought we had resolved the problem with Vertu Land Rover Yeovil's customer service but, having got the car back less than a week ago, we had another major problem with our Land Rover Discovery Sport - less than three years old!! Yesterday, 7 May, an amber warning light came on about the stability of the car with a message saying we should "drive with caution". We rang Vertu Land Rover in Yeovil and explained the problem saying that we could be driving a potentially dangerous vehicle and asked if we could bring the car into their garage immediately as we were only a few minutes away from Yeovil. Astonishingly, he said NO and that we had to book the car in, which would be a week without a courtesy car or a MONTH if we wanted a courtesy car!!! We are moving house in 2 days so this is not an option. He then told us to ring Land Rover Assist, which we did. They were very efficient, UNLIKE Vertu! The AA engineer arrived about half an hour after we got home and did diagnostics tests, the results of which are very worrying and we will pass them on to the garage. We rang Vertu Land Rover in Yeovil and advised them that we needed to get the car booked in urgently. UNBELIEVABLY, AGAIN, they said they could not start carrying out repairs until next Tuesday (a week later) but if we brought the car in tomorrow they might be able to do some diagnostics and then carry out the repairs next week. WE ARE MOVING HOUSE IN 2 DAYS!! We will have to hire a car and we will then pass the costs for this on to them. UTTERLY UTTERLY ABYSMAL!!!!! We have since done some research and it appears this is not an uncommon problem with Land Rover - TIME YOU GOT YOUR ACT TOGETHER LAND ROVER. We have had Mercedes, BMW, Audi and Porsche cars in the past and we have NEVER EVER experienced such problems and have always had extremely fast and positive outcomes with these German car dealerships. We have certainly never been in a situation where we have ended up with a potentially dangerous car and been left to drive it!!

Went into the Vertu BMW showroom in Yeovil this morning, and was very disappointed by the lack of service. Despite being in the showroom for at least 15 minutes, no one acknowledged our presence with one salesperson sat deeply engrossed in his ‘phone, two were playing some kind of ‘kiss chase’ around the sales area and another blanked us completely. Not what we expected or have been used to when we bought previous BMWs under the Westerly name. Quite sad in a way as we’ve always had good experiences and this has now been tainted.

Big apology from Jack Rawlings after sales manager saying they are looking into the matter and changes will be made.He said under the circumstances he did not blame for for seeking to service my car elsewhere, but by way of an apology offered my service at a reduced rate which I declined. He has accepted this and offered a future discount to give them a second chance which I will do. My thanks to Jack Rawlings for trying to resolve this matter hopefully the service here will be better for this, we wait and see.