Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... Se mere
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Lokation
Skift lokationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... Se mere
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Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... Se mere
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Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - BMW Exeter
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Storbritannien
- 0330 012 2325
4,9
Fremragende
341 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleased with the work carried out…
Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me updated whilst the car was in the garage.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you were so pleased with the work carried out on your BMW at our Exeter body shop. It’s great to know the team delivered a quick, efficient, and helpful service throughout.
Dominic will be especially pleased to hear your kind comments—keeping you informed and supported during the process is something we pride ourselves on.
Thank you again for your review, and we hope to be of service to you again in the future!
Kind regards,
Keith
Friendly and professional staff
Friendly and professional staff guiding you through the ordering and delivery processes with expert explanation of new car functions.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you found our team friendly and professional, and that you felt well guided through both the ordering and delivery process. It’s great to know the explanations of your new car’s features were clear and helpful—making sure you feel confident and excited about your new vehicle is very important to us.
We hope you enjoy every moment in your new car and look forward to seeing you again in the future!
Kind regards,
Keith
Professional service
Professional service, helpful, friendly and always on hand from start to finish. Staff are exceptional especially Richard Perrett. Highly recommend.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good morning Alli,
Thank you for your great feedback. It’s fantastic to hear you found the service professional, friendly and supportive throughout. We’re especially pleased Richard made such a positive impression.
Kind regards,
Dean
Great service from Ben Pascall
Great service from Ben Pascall, when buying my BMW.
Nothing was too much trouble, helping to set up my satnav & pairing my mobile phone.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear that Ben Pascall provided such excellent service during your BMW purchase.
It’s wonderful to know that nothing was too much trouble and that he took the time to help you get everything set up, including your satnav and mobile phone—those extra touches really make a difference.
We’ll be sure to pass on your kind words to Ben—he’ll be very pleased to hear them.
Kind regards,
Keith
Really helpful team
Really helpful team, no hard sales, time for the customer, can highly recommend Exeter branch
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
It was great from start till the end.
It was great from start till the end.
BMW Exeter — New Car Purchase
BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handover. Financing options are flexible, and delivery is efficient with clear guidance on features and iDrive. Overall, strong aftercare and good value for a premium, new-car purchase.
Thank you to Caitlyn and team.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for your fantastic review. We’re delighted to hear that you had a smooth and professional buying experience with us at BMW Exeter.
It’s great to know that the team’s knowledge, transparent approach, and thorough handover made a positive impression, and that the finance options and delivery process met your expectations. Ensuring our customers feel confident and well-supported throughout, including with features like iDrive, is something we really take pride in.
I’ll be sure to pass your kind thanks on to Caitlyn and the team – they’ll be thrilled to hear your feedback.
We truly appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Keith
Good customer service
Good customer service, regular and responsive updates on progress of delivery of the car, thorough handover and explanation of car.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi Phil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such good customer service at Vertu BMW Exeter.
It’s great to know that you were kept well informed with regular and responsive updates throughout the delivery process, and that the handover and explanation of your new car were thorough and helpful. Providing clear communication and a smooth experience is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Good deal and excellent customer…
Good deal and excellent customer service. Recommend.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi there,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found both a good deal and received excellent customer service at Vertu BMW Exeter.
Your recommendation truly means a lot to the team, and we really appreciate you sharing your experience.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
The car is great and all the staff were…
The car is great and all the staff were so helpful and friendly. Overall definitely warrants 5 star review!
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good afternoon Ron,
Thank you for your great feedback. It’s brilliant to hear you’re so pleased with your car and that the team made such a positive impression with their helpful and friendly approach.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
From the reception desk to the decision on our new vehicle.
From the reception desk all the way through to completing the decision making process our experience was excellent,and I would add that this has renewed our faith in the dealership following previous dissapointment in the past well done Vertu for achieving your objectives of customer satisfaction,the handover of our car was particularly special given that the sales rep came in specifically from his holiday to personally complete the handover.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good morning John,
Thank you for sharing your experience. It’s fantastic to hear how well you were looked after from the moment you arrived through to making your decision, especially after a previous disappointment. We’re really pleased we could help rebuild your confidence and deliver a much more positive experience this time.
It’s also great to know the handover felt special and memorable, with that extra effort making a real difference.
We really appreciate your kind words and hope you enjoy your new car.
Kind regards,
Dean
A first rate experience.
From first contact the staff could not have been more helpful. All questions were answered promptly and I felt they really wanted me as a customer.
I was kept informed regularly from first order of my car through to delivery and I cannot fault them.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good afternoon, thank you for taking the time to leave us this great review. We appreciate your kind words and hope to see you again at BMW Exeter in the future! Kind regards, Kerry
Everyone was helpful through the whole…
Everyone was helpful through the whole process. Especially Charlotte.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi Briony,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at BMW Exeter.
It’s great to know that everyone was helpful throughout your journey, and we’re especially pleased to hear your kind words about Charlotte—she’ll be thrilled to know she made a difference.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Fantastic sales team.
To say that Nathan and his manager went above and beyond is an understatement.
The company name might have changed, but the staff remain kind, helpful, highly professional and knowledgeable. Thankyou for a really great service.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for taking the time to share your experience.
We’re absolutely delighted to hear that Nathan and his manager went above and beyond to support you — that’s exactly the level of care we aim to provide every customer. Your kind words about the team being friendly, helpful, professional, and knowledgeable are greatly appreciated.
It’s also wonderful to hear that despite any changes, the high standards of service remain consistent — something we’re very proud of.
Thank you again for your feedback and support. We look forward to welcoming you back again in the future.
Kind regards,
Keith
We have been customers of Matford…
We have been customers of Matford Landrover for 30 + years,and have bought every model new.Now owned by Vertu Motors,the excellent service seems to continue.
We had a really good experience,buying and selling,the staff were brilliant,very helpfull,polite and understanding.
The handover of our new Range Rover was by itself an experience, so personal,and exciting,everything went like clockwork.Thankyou so much staff,young and old,may you continue the experience for other customers for many years to come. Judith and Mike Corbin
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi Judith and Mike,
Thank you so much for taking the time to leave such a wonderful and heartfelt 5‑star review. We’re absolutely delighted to hear about your experience.
It means a great deal to us to know that after 30+ years with Matford Land Rover, your confidence in the service has continued under Vertu Motors. Maintaining that level of trust and consistency is incredibly important to us, and we’re so pleased that your recent buying and selling experience reflected that.
It’s fantastic to hear that the team made such a positive impression by being helpful, polite and understanding throughout. We’re especially glad that the handover of your new Range Rover felt like a special and memorable experience — personal, exciting and perfectly organised just as it should be.
Your kind words and well wishes will mean so much to the entire team, both long‑standing and newer colleagues alike.
Thank you again for your loyalty and for choosing Vertu Motors. We truly appreciate your support and hope to continue providing you with excellent service for many more years to come.
Kind regards,
Liza.
Shannon at the Vertu Honda centre was brilliant
Shannon at the Vertu Honda centre in Marsh Barton in Exeter was absolutely brilliant from start to finish- friendly, trustworthy and very clear and informative. Made the process very enjoyable, and the car looked spotless when we picked it up. Great customer service!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi Patrick,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience.
It’s wonderful to know that Shannon provided such brilliant support from start to finish, and that her friendly, trustworthy and informative approach made the whole process so enjoyable for you. We’re also really pleased to hear that your car was presented in spotless condition on collection — that final impression is so important to us.
Your feedback on the great customer service will mean a great deal to Shannon and the wider team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Thrilled with my new Mini & great service at Mini Exeter
I collected my new Mini Cooper Classic a couple of weeks ago and I am absolutely thrilled with it. This is my 4th Mini and it is quite incredible the advances in the car's drive and tech from my previous Mini. It is an absolute dream!
Special thanks to Charlotte who helped me (very patiently) explaining the options and running through every available colour to ensure that I got the perfect car for me. Charlotte kept me informed after I ordered about the status of my new car and, lucky me, it came several weeks in advance of the original date at order stage. When I picked it up, it felt very special the unveiling of my new car in the showroom, very nice touch. Again, Charlotte was super at explaining how everything works in the vehicle and setting up my app and profile etc. Reassuring me that I would never look back and want a manual again.. yes she was right. Thank you Charlotte and team at Mini Exeter!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good afternoon Maria,
Thank you for your wonderful and detailed review. It’s fantastic to hear how much you’re enjoying your new MINI Cooper and the noticeable improvements in both drive and technology — it sounds like a fantastic upgrade.
We’re especially pleased that Charlotte supported you so patiently throughout, from helping you choose the perfect specification to keeping you updated and making the handover feel so special. Taking the time to ensure everything is set up and clearly explained really makes a difference, and it’s great to know she delivered exactly that.
We’re delighted you had such a positive experience and that you’re loving your new MINI.
Kind regards,
Dean
This is my second car I’ve bought off…
This is my second car I’ve bought off Vertu, the young man that assisted me throughout the whole process was fantastic. Henry Favre, thank you so much for your help, patience and knowledge. I know I’ve only had the car for two days, but I love it, it was in mint condition on collection and the whole experience was brilliant, can’t thank you enough! Very professional and natural - not at all pushy or “sales oriented “. Perfect !
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good afternoon Sally,
Thank you for your lovely review. It’s great to hear that Henry provided such fantastic support throughout your second purchase, with patience, knowledge, and a genuine approach that made the whole experience so positive. We’re delighted you love your new car and that it was presented in such great condition on collection.
Kind regards,
Dean
Volvo Vertu Exeter are a brilliant team…
Volvo Vertu Exeter are a brilliant team guiding you through from car selection to handover of your vehicle & provided us with detailed knowledge along the way. Thanks so much particularly to Fran & Taylor for your friendly & professional customer service; it makes all the difference to find staff who are so genuine.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Hi there,
Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience with the team at Volvo Vertu Exeter. It’s great to know you felt well guided throughout the entire journey — from selecting your car right through to handover — and that the detailed knowledge shared along the way made a difference.
A special thank you for recognising Fran and Taylor. We're so pleased to hear their friendly, professional, and genuine approach stood out to you — that level of care is exactly what we aim to provide.
Your kind words are truly appreciated.
Kind regards
Dawn
Firstly I absolutely love my car…
Firstly I absolutely love my car I get compliments all the time. Exceptional service from start to finish. Sean was amazing answering all my questions and query’s. There is absolutely no pressure or forcing you to take out products. Would definitely recommend to friends and family. Thank you :)
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Good morning Tommy,
Thank you for your fantastic review. It’s great to hear how much you love your car and that you’re getting so many compliments. We’re delighted that Sean provided exceptional support throughout, answering all your questions and making the experience feel relaxed and pressure‑free. Your recommendation is really appreciated.
Kind regards,
Dean
MINI Buying Experience
Thank you Sean at VERTU BMW/MINI Exeter for making my car buying experience so pleasurable and finding me my dream car.
I thought I knew what I wanted, a manual mini, but I have always been curious if an automatic would suit me better. Sean took me on a test drive and showed me all the benefits of an automatic. Sean has great empathy and lots of patience, nothing is too much trouble. There was no hard sell, pressure to buy and I received great part exchange. On collection day, feeling really anxious, Sean offered me another test drive so I was completely comfortable to drive my new car home.
If I could give more than 5 stars I would. I will be recommending Sean and VERTU BMW/MINI to everyone who wants an unparralled buying experience.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Exeter
Thank you for your wonderful feedback. We’re absolutely delighted to hear that Sean made your car buying experience so enjoyable and helped you find your dream car.
It’s great to know that he took the time to really understand your needs, guiding you through the benefits of an automatic and ensuring you felt confident and comfortable every step of the way. His patience, empathy, and no-pressure approach are exactly what we strive to deliver.
We’re especially pleased that Sean was able to support you on collection day and help ease any nerves, making sure you were completely happy before driving away. Your kind recommendation and generous comments truly mean a great deal.
Enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Keith
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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