Exceptional service from Mani and Stephen at Vertu Honda Durham. Their care and consideration was greatly appreciated. Nothing was too much bother for them. Many thanks to all the staff. Would hig... Se mere
Virksomheden har svaret
Lokation
Skift lokationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service, the young man, Liam who dealt with us was patient, helpful, knowledgable and provided the information we needed to make a decision to buy the car. We now have the car, looks gr... Se mere
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... Se mere
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Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - BMW Durham
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, Storbritannien
- 0344 659 9618
4,8
Fremragende
138 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Leon was extremely helpful and made…
Leon was extremely helpful and made change of car an easy process for us
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Thank you for your lovely feedback. We're delighted to hear that Leon was extremely helpful and made the process of changing your car so easy for you — that’s exactly the kind of smooth experience we aim to provide.
Your kind words are truly appreciated
Informative & easy to sort something I…
Informative & easy to sort something I wanted
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi Mark
Thank you for your lovely feedback. We're really pleased to hear that you found the experience informative and easy, and that you were able to find exactly what you were looking for.
Your comments are truly appreciated.
Excellent customer service from Ellie…
Excellent customer service from Ellie and Jack. Would strongly recommend this dealership.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi Paul
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service from Ellie and Jack. Your kind words and strong recommendation mean a great deal to the team.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Ford puma vertu durham salesman Leon Smith
We decided to go with vertu motors durham for the new car and we are glad we did from start to finish Leon was absolutely brilliant he is very good and professional at what he does he kept us updated all the way from start to finish , all the other staff are friendly and helpful also I would highly recommend Leon and vertu motors Durham process was quick and easy
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi Paul,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that choosing Vertu BMW Durham for your new car was the right decision for you.
It’s wonderful to know that Leon provided such brilliant support throughout, keeping you fully updated from start to finish with a professional and helpful approach. He’ll be thrilled to read your kind words. We’re also pleased to hear that the wider team made you feel welcome and supported along the way.
Your recommendation means a great deal to us, and we’re so glad the process was quick and easy for you.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Exceptional service from Mani and…
Exceptional service from Mani and Stephen at Vertu Honda Durham.
Their care and consideration was greatly appreciated. Nothing was too much bother for them.
Many thanks to all the staff.
Would highly recommend them.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mani, Stephen and the team. We hope to see you again soon. Happy motoring, Selina
Fred Gressmann
Staff were warm, helpful and knowledgeable.
Liam took time and patience taking me through the controls etc.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that the team were warm, helpful, and knowledgeable throughout your visit. It’s especially great to know that Liam took the time and showed patience in guiding you through the controls — that attention really helps build confidence with a new car.
Your kind words are truly appreciated.
Kind regards
Dawn
Andrew! The man to go to…
After having a negative experience with my local branch, the professionalism, politeness, and customer service that Andrew provided completely changed my experience with BMW. He made the whole process so smooth and reassuring that I was more than willing to travel nearly 300 miles there and back to collect a car from Vertu BMW Durham.
Hats off to Andrew for truly going the extra mile to make sure I was looked after every step of the way. As this was my first BMW, the experience was incredibly important to me, and I can honestly say I wouldn’t have changed a thing.
A huge thank you to Andrew — I’ll definitely be returning in the future.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Good afternoon Jake,
Thank you for your fantastic and detailed review. It’s great to hear that Andrew completely turned your experience around and provided such a high level of professionalism, reassurance, and customer care throughout. Travelling such a long distance really highlights the impact he had, and it’s fantastic to know everything went so smoothly for your first BMW purchase.
Your kind words will mean a great deal to Andrew, and we really appreciate your trust and recommendation. We look forward to welcoming you back in the future.
Kind regards,
Dean
Outstanding customer service
Great customer service, the young man, Liam who dealt with us was patient, helpful, knowledgable and provided the information we needed to make a decision to buy the car. We now have the car, looks great and drives brilliantly, love it. Liam showed us what we needed to know to get us on the move and the car was ready on time and looked absolutely great. Its been a pleasure dealing with Vertu Durham and we now have Service plan with them.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Good morning Anthony,
Thank you for your fantastic review. It’s great to hear that Liam provided such patient, helpful, and knowledgeable support, giving you all the information you needed to make the right decision.
We’re delighted you’re enjoying your new car and that everything was ready on time and presented perfectly. It’s also great to know you’ve chosen a service plan with us — we really appreciate your continued trust.
Kind regards,
Dean
Unparalleled service and customer focus
We’ve used VERTU BMW for 18 years, and bought 8 cars from them, and their standard of excellence and customer focus continues unparalleled. Jon Caine was everything one could hope for when purchasing a new car: personable, customer focused, and professional. If you want a first class service from a dedicated team, from Will the manager, to the administration staff, then Vertu BMW is the company for you. Unreservedly recommended and ⭐️⭐️⭐️⭐️⭐️
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Thank you for your loyalty over the past 18 years — it means so much to us. We’re delighted to hear Jon, Will and the whole team continue to deliver the high standard of service you expect. Your recommendation and five-star review are truly appreciated.
Many thanks,
Chloe
Brilliant customer care and service
Brilliant customer care and service. Very supportive and very helpful sales guy in Mike at Ford Durham. He made the process so easy and explained everything throughout. Will definitely recommend this place and will definitely be back.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Dear Brian,
Thank you for your great feedback. We’re pleased to hear Mike made the process easy and provided such helpful support throughout.
Kind regards,
Danielle
Great customer service
Very quick and efficient process. The salesman that dealt with me was great throughout the whole process. Can’t thank Nick enough.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Good afternoon Alex,
Thank you for your review. It’s great to hear the process was quick and efficient, and that Nick was so supportive throughout. Your thanks will mean a lot to him.
Kind regards,
Dean
Durham Vertu Garage
Jon from Durham Vertu garage was extremely helpful whilst choosing my car. There was no sales pressure ,Jon provided space to think clearly about my choice and ask questions. He made the process easy and straight forward.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that Jon at Vertu Durham was so helpful during your car‑buying journey. It’s great to know you felt no sales pressure and were given the time and space to think through your options and ask questions. We’re pleased Jon was able to make the process easy and straightforward for you.
Your comments are truly appreciated.
Kind regards
Dawn
BMW Durham - Excellent sales team
Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was my turn. Will the sales manager kept me fully informed once car was on site so collection could be arranged.
Very positive experience.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Good morning Claire,
Thank you for sharing your experience with us. It’s great to hear that the team at BMW Durham provided excellent service from start to finish, and that Nick and Gaz both looked after you so well with each purchase. I’m also pleased Will kept you fully informed so collection could be easily arranged. Congratulations on your two new BMWs, and thank you for choosing us.
Kind regards,
Dean
he was very welcoming very nice help me…
he was very welcoming very nice help me out no problem picking the new car up and showing me how to switch my app over to the new car
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Thank you for your feedback. We’re pleased to hear that you were made to feel very welcome and that the team member was happy to help when collecting your new car, including taking the time to show you how to transfer and use the app. It’s great to know everything was handled smoothly and without any issues.
Kind regards,
Matthew
Love my new car
Helpful staff who were able to sort out any problems that arose
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Dear Susan,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team helpful and that they were able to resolve any issues that arose during your visit.
Providing supportive and effective customer service is very important to us, so your comments are greatly appreciated and will be shared with the team at BMW Durham. Thank you again for choosing us.
Kind regards,
Liza
Fantastic service
I had a fantastic experience purchasing my car. Liam was incredibly helpful, professional, and made the whole process smooth and stress-free.
I’m really pleased with both the car and the excellent service I received—highly recommended!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Great to hear you had such a smooth, stress‑free experience and that Liam was so helpful and professional throughout. Delighted you’re pleased with both the car and the service.
Kind regards,
Kerry
Truly Exceptional Customer Service
I can’t recommend Vertu Honda Durham enough! I just picked up my new car and the experience was seamless from start to finish. Stephen was fantastic—professional, polite, and incredibly knowledgeable. He kept me updated every step of the way, which made the whole process stress-free. Truly exceptional customer service!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi there,
Thank you for the fantastic review. Brilliant to hear your experience at Vertu Honda Durham was seamless from start to finish, and that Stephen took such great care of you with his professional, polite and knowledgeable approach. Being kept updated throughout really does make the whole process stress‑free.
Truly exceptional feedback — he’ll be delighted.
Kind regards,
Kerry
Fantastic customer service
Fantastic customer service. Andrew Nichol (Andy) was patient, considerate and very helpful. There was no pressure to buy. Would recommend anyone to have a look at what's available there and see what they can offer.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi George,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great customer service at Vertu BMW Durham.
It’s wonderful to know that Andrew (Andy) was patient, considerate and very helpful throughout your visit, and that you felt no pressure at any stage. Your recommendation is greatly appreciated and will mean a lot to Andy and the wider team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
A big thank you to Nick and Stephen at…
A big thank you to Nick and Stephen at BMW Durham, this process was very enjoyable and extremely smooth. Great work team!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Nick and Stephen at BMW Durham made the whole process so enjoyable and extremely smooth for you. Your kind words mean a lot to the team — great work indeed!
Kind regards
Dawn
Fantastic service from Gaz.
Fantastic service from Gaz on my purchase of my X1
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - BMW Durham
Thank you for your great feedback. We’re delighted to hear that Gaz provided fantastic service during your X1 purchase. I’ll be sure to pass on your kind comments to him and the team. We really appreciate you choosing us and hope you continue to enjoy your new vehicle.
Kind regards,
Keith
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.