This is my first time to buy a used car through car dealer;I decided to buy a Honda Jazz Hybrid car after carrying out car test drive on last Tuesday morning, then the car had been delivered to my hom... Se mere
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The service I received was brilliant All the staff were so helpful Customer service were giving me regular updates on When the car was in the process of being built also when it arrived at the s... Se mere
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Quite a nervous driver so after a lengthy conversation with Peter the sales person in Hereford I was put at ease with what car to choose. Picking the car up, Peter went through everything about the ca... Se mere
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We were, on this occasion, repeat customers. We explained the deal we were after and after a little negotiation with amiable negotiation on both sides, the deal was done. It was basically a straight... Se mere
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Virksomhedsoplysninger
Om Vertu Motors - Audi Hereford
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, Storbritannien
- 0344 659 6341
4,9
Fremragende
129 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This is my first time to buy a used car…
This is my first time to buy a used car through car dealer;I decided to buy a Honda Jazz Hybrid car after carrying out car test drive on last Tuesday morning, then the car had been delivered to my home at Thetford on last Thursday morning and I can drive it immediately. Such quick & smooth deal is surprising me; l here special thanks the awesome service from the sales/Tom.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Hyundai kona 1.6 turbo petrol.
The service I received was brilliant
All the staff were so helpful
Customer service were giving me regular updates on
When the car was in the process of being built also when it arrived at the showroom.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Brenda,
Thank you for your wonderful feedback. We're delighted to hear you received brilliant service and found the team so helpful throughout your journey. It's great to know the regular updates on your Hyundai Kona kept you informed from build stage through to arrival at the showroom.
We hope you enjoy your new car and thank you for choosing us.
Kind regards,
Danielle
Nice and Best service provider These…
Nice and Best service provider These guys will rule the market in future because of their phenomenal customer care and service
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Basit,
Thank you for your fantastic feedback. We're delighted to hear you were impressed with the service and customer care you received from the team at Audi Hereford.
Your kind words and confidence in our future success mean a great deal to us. We look forward to assisting you again.
Kind regards,
Danielle
New Polo
We were, on this occasion, repeat customers. We explained the deal we were after and after a little negotiation with amiable negotiation on both sides, the deal was done. It was basically a straight swap with a few upgrades the wife was after. The exchange was a pleasant experience and was handled efficiently.
The car was a little late in arriving. But then I was a little late in ordering.
The only down side was the arrangement of the finance. It seems the dealer, customer, finance company triangle does not work very well....that got a little inconvenient, rather than stressful, but we got there in the end. Overall a good job.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your great review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Selina
India
India, was very professional, but also very easy going and made the experience pleasurable. She sorted out a few little snags about insurance cover and exchange of contracts without any fuss, and explained the features on the car clearly.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Robert,
Thank you for your lovely feedback, it’s great to hear India provided such professional and approachable service. We’re pleased she was able to make everything straightforward and ensure you felt confident throughout the process.
Kind regards,
Dean
Excellent professional service from…
Excellent professional service from Sales provided by Josh Galvin
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your fantastic feedback. We’re delighted to hear that Josh provided such excellent and professional service throughout your experience.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Cracking vehicle
Quite a nervous driver so after a lengthy conversation with Peter the sales person in Hereford I was put at ease with what car to choose. Picking the car up, Peter went through everything about the car and very nice to know he will ring in a few days to see how I am getting in, thought that was a lovely gesture.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your wonderful feedback. We’re delighted to hear that Peter provided such a patient and reassuring experience, helping you feel at ease when choosing your car.
It’s great to know he took the time to explain everything clearly at handover and that his follow-up support gives you added confidence. We truly appreciate your recommendation.
Kind regards,
Matthew
Very easy to deal with ,and polite .
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your feedback. We’re pleased to hear that you found the experience easy and that the team were polite throughout.
Kind regards,
Matthew
I have just purchased my Ford Puma and…
I have just purchased my Ford Puma and cannot begin to thank Lee enough for making the whole experience as stress free as possible. This was my first Automatic and he took me out for a lesson and was so encouraging. Lee was easy to contact and communicated excellently throughout. I feel he went above and beyond throughout the whole process.
I would also like to mention how courteous and friendly all members of the team were who I came into contact with, especially the staff manning the telephones.
I would have no hesitation in recommending this team to my friends, in fact I have already started !!
Thankyou so much Lee and the team.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you so much for your lovely review. I’m delighted to hear your Ford Puma purchase felt smooth and stress‑free, and that Lee’s support — from the automatic lesson to his great communication — made such a difference. It’s also wonderful to know the rest of the team left a positive impression. Your recommendation truly means a lot.
Many thanks,
Chloe
Audi Q5 - Josh
Josh the sales guy was fair and not pushy with the sale of my Audi, knowledgeable about the car and its tech, helped setting up and explaining the new bits to me .. great customer service form him and his colleague Stu.. thank you
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Dawn,
Thank you for your great feedback.
We’re delighted to hear Josh provided a fair and informative experience, and that he took the time to help you understand and set up your Audi Q5. It’s also great to know both Josh and Stu delivered such excellent customer service.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Buying a new car from Vertu Hereford
I had to do everything by phone as I live about 50 miles away from Hereford, but everyone I spoke to was so helpful, friendly and kind that it gave me complete confidence in the transaction. The sales team were unfailingly patient with my poor IT skills and the car delivery man gave up his own time to show me how the car functioned. I could not recommend this dealership more highly.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hello Linda,
Thank you for your wonderful review! We’re delighted to hear that the team were so helpful and supportive throughout your purchase, even from a distance.
It’s fantastic to know they made everything easy and gave you complete confidence, and that the handover support made a real difference.
We truly appreciate your recommendation.
Kind regards,
Kerry
The service and staff were excellent
The service and staff were excellent, I travelled 1hr and 40 mins to get to them as my local dealer didn’t seem that interested in selling me a used ID Buzz, I had spoken to Scott and couple of times on the phone to say I was coming up to see the vehicle and if I liked it I would be driving it away, well he and the team made it happen, great service and staff.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Andrew,
Thank you for your fantastic feedback.
We’re delighted to hear that the journey was worthwhile and that Scott and the team were able to support you in securing your ID Buzz on the day. It is great to know you felt well looked after throughout and experienced such a high level of service.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
The reason my recent purchase was…stress free
The reason my recent purchase was stress free is that I dealt with a member of the team I had previously purchased from Thomas Matthew’s was informative regards recent upgrades and gave explanations for these regards their advantages. We both my husband and I drove to experience the drive was impressed by the overall re launched VW T-Roc ‘r line. Different options were given regards purchase, and any other options that we required to make the car suitable to our needs. This is the 3rd VW vehicle we have purchased from VW Hereford.Thank you
A loyal customer
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic experience from start to finish
Fantastic service from start to finish. I would highly recommend Vertu in Hereford. Krystian was amazing.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your review. I’m so pleased to hear you received fantastic service throughout, and it’s great to know Krystian made such a positive impression. Your recommendation means a lot to the team in Hereford.
Many thanks,
Chloe
I love my new car
I found the staff helpful and knowledgeable and helped us decide which car was best for us. it wasn't pushy or rushed, nothing was too much and we are very happy with out "new to us" Q3 SLine sportback. thank you Ben.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The member of staff (keiron) gave me…
The member of staff (keiron) gave me confidence in my ability.
Had an issue a few days after purchase and they were very helpful in sorting it out. Feel like they are approachable to ask questions.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Keiron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent Customer Service
Excellent Customer Service, friendly welcoming staff. Extremely knowledgeable, not pushy and listened to what we needed. Cannot speak highly enough of Charlotte and the whole team who helped us find our new car.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good afternoon Clair,
Thank you for your review. It’s great to hear that you received such friendly and welcoming service, with the team taking the time to listen and support you without any pressure. Charlotte will be delighted to know she made such a positive impression, and your kind words about the whole team are really appreciated.
Kind regards,
Dean
It is always a pleasant experience…
It is always a pleasant experience dealing with the Hereford dealership. Nothing is ever too much trouble and I never feel pressured into buying something I don’t want. Charlotte especially needs a mention. She dealt both with my new car and my daughters and was kind, curteous and very knowledgeable. Thankyou.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your lovely feedback. We’re delighted to hear that you consistently have a positive experience with the Hereford team and never feel under pressure.
It’s especially great to know that Charlotte provided such kind, courteous and knowledgeable support for both you and your daughter. I’ll be sure to pass on your kind words to her.
Kind regards,
Matthew
Excellent customer services
Excellent customer services, made purchasing my new car effortless.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Miss Emery,
Thank you for your review. It’s great to hear that the customer service made purchasing your new car effortless — we really appreciate your feedback.
Kind regards,
Dean
Charlotte was exceptional throughout.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good afternoon David,
Thank you for your feedback. It’s great to hear Charlotte made such a strong impression and delivered an exceptional experience throughout.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
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