From the start of my Audi Q5 purchase I experienced a very friendly and professional service. My first point of contact was Charlotte who was pleasant and friendly not pushy and talked me through the... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service from Matthew at Vertu. Very helpful, fast and reliable. Even give me a courtesy call the following day to check I got home safe as I travelled quite a bit to get to Herefor... Se mere
Virksomheden har svaret
Kieran was amazing he was very knowledgeable about Amarok. We didn't even test drive and bought it, was so helpful and sorted everything for us. The truck is fantastic and I would give Kieran 10 star... Se mere
Virksomheden har svaret
Good service from start yo finish, first contact was the call centre in tge North East, very helpful and knowledgeable. I was then pasted onto Josh at the Hereford branch where the car was, good in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Vertu Motors - Audi Hereford
Skrevet af virksomheden
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktoplysninger
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, Storbritannien
- 0344 659 6341
4,8
Fremragende
107 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Purchasing my Audi Q5
From the start of my Audi Q5 purchase I experienced a very friendly and professional service. My first point of contact was Charlotte who was pleasant and friendly not pushy and talked me through the whole process and made everything simple.
My second and final point of contact was James who again was very helpful and gave me fantastic customer service. I could not recommend the team at Audi Hereford enough and well deserving of a 5 star review
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi,
Thank you for your fantastic feedback. I’m really pleased to hear Charlotte and James both provided such friendly and professional service and made the process clear and straightforward for you.
We really appreciate your recommendation.
Kind regards,
Danielle
Kieran was amazing he was very…
Kieran was amazing he was very knowledgeable about Amarok. We didn't even test drive and bought it, was so helpful and sorted everything for us. The truck is fantastic and I would give Kieran 10 stars.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi there,
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that Kieran provided such amazing support throughout your purchase. It’s great to know his knowledge of the Amarok gave you so much confidence that you were happy to go ahead without even needing a test drive — that really speaks volumes!
We’re especially pleased that he was so helpful in getting everything sorted smoothly for you, making the whole process easy and straightforward.
And giving Kieran 10 stars is a huge compliment — your kind words will mean a great deal to him and the team. We're thrilled that you’re loving your new truck!
Kind regards
Dawn
Great customer service from Matthew at…
Great customer service from Matthew at Vertu.
Very helpful, fast and reliable.
Even give me a courtesy call the following day to check I got home safe as I travelled quite a bit to get to Hereford, also to check how the vehicle was.
Would definitely recommend.
Very reliable
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Chris,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Audi Hereford.
It’s wonderful to know that Matthew provided such helpful, fast and reliable service throughout. Going the extra mile with a courtesy call to check you arrived home safely really shows the level of care we aim to provide, especially when you’ve travelled a long distance. We’re also pleased to hear he followed up to ensure you were happy with your vehicle.
Your recommendation means a great deal to Matthew and the team. Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Excellent service from start to finish…
Excellent service from start to finish from Josh . Very friendly team there wouldn’t go anywhere else. Thank you
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Debra,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that Josh and the team made such a positive impression. We really appreciate your loyalty and kind words.
Kind regards,
Dean
Amazing customer service
Amazing customer service. Ben and jame were amazing when getting me a good price and had good communication from start to finished.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Nasteha,
Thank you for sharing your feedback. We’re really pleased to hear you received amazing customer service and that Ben and Jame supported you so well in securing a good price. It’s great to know communication was clear and consistent from start to finish.
Wishing you all the best with your new car.
Kind regards,
Dean
Easy to purchase
Easy to purchase , great communication with friendly and helpful sales advisors
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear you found the process easy and our team helpful.
Kind regards,
Danielle
Great service!
Byron, Andy and Luke made the whole process of buying my used Audi very easy. They were all very polite and easy to talk to and I would definitely recommend the Audi Hereford garage for a new or used car
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Kieran
Thank you for your lovely feedback. We're delighted to hear that Byron, Andy, and Luke made the whole process of buying your used Audi so easy. It’s great to know they were polite, approachable, and a pleasure to deal with throughout.
We truly appreciate your recommendation of Audi Hereford and are so pleased you had a positive experience with both the team and your purchase.
Kind regards
Dawn
A positive expereince
I found the whole experience was positive.
The sales manager and sales person Ellis, listened to my
questions and guided me throught the process of dealing with my cherished plate.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you, Graham, for leaving such a positive review. We're really pleased to hear that your experience was smooth from start to finish, and that both our sales manager and Ellis were able to answer your questions and guide you through the process of transferring your cherished plate. Your feedback means a lot to the team.
Many thanks,
Chloe
Felix was an absolute pleasure to deal…
Felix was an absolute pleasure to deal with. Always responsive to any and all queries or items to be resolved, he was pleasant, helpful and efficient.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good afternoon Neil,
Thank you for your feedback. I’m really pleased to hear that Felix was such a pleasure to deal with and that he remained responsive, helpful and efficient throughout. It’s great to know your queries were handled promptly and professionally.
Thank you for taking the time to share your experience with Audi Hereford.
Kind regards,
Dean
Excellent service
Khristian was so helpful and patient. He answered all our questions and helped with the form filling. Plenty of space in the showroom to sit and enjoy a coffee. We got an excellent deal, buying a car with less than 1500 miles on the clock. Very happy
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Heather,
Thank you for sharing your experience. I’m really pleased to hear how helpful and patient Khristian was, and that he took the time to answer your questions and support you with the paperwork. It’s great to know you felt comfortable in the showroom and enjoyed the relaxed space and a coffee while everything was sorted.
An excellent deal on a car with such low mileage is always a bonus, and I’m glad you’re feeling so happy with your purchase. Thank you for choosing Audi Hereford and for taking the time to leave such positive feedback.
Kind regards,
Dean
Fabulous service
Honestly we are so happy with the service received from Mr Byron Pilkington, sales executive and his colleagues.
Experience was absolutely amazing.
They explained to us very clearly and through each and everything.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good afternoon,
Thank you for your review. It’s wonderful to hear how happy you were with the service and that Byron and his colleagues provided such an amazing experience. Taking the time to explain everything clearly and thoroughly is so important, and it’s great to know this made a real difference for you.
Kind regards,
Dean
Friendly helpful staff
Friendly helpful staff, nothing was too much trouble to explain
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good afternoon Susan,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that nothing was too much trouble to explain.
Kind regards,
Dean
Great and smooth experience throughout
Great and smooth experience throughout. No pressure from anyone to push a sale, just a relaxed and knowledgeable approach.
Kerian was professional with a relaxed approach throughout.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Good morning Thomas,
Thank you for your review. We’re pleased to hear the experience was smooth and pressure‑free, with a relaxed and knowledgeable approach throughout. It’s great to know Kerian’s professionalism made such a positive impression.
Kind regards,
Dean
Fantastic company to purchase vehicles…
Fantastic company to purchase vehicles from, salesperson sorted everything out and the cars are well presented.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Hi Andre
Thank you for your fantastic feedback. We're delighted to hear you found us a great company to purchase from, and that the salesperson was able to sort everything out smoothly for you. It’s also great to know the cars were well presented — that’s something we take real pride in.
Your comments are truly appreciated.
Kind regards
Dawn
Great customer service and support.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your kind feedback. We’re really pleased to hear that you received great customer service and support. Your comments mean a lot to the team.
Many thanks,
Chloe
Mr J Galvin was very helpful and the…
Mr J Galvin was very helpful and the whole process was as smooth as it could have been.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Dear Lee,
Thank you for taking the time to share your feedback. We’re pleased to hear that Mr Galvin was very helpful and that the whole process was smooth from start to finish.
Providing clear, supportive service is very important to us, so your comments are greatly appreciated and will be shared with the team at Audi Hereford. Thank you again for choosing us.
Kind regards,
Liza
Great service
This was the 2nd new car we have bought from Byron at Hereford Audi. The 1st experience was excellent and the 2nd even better. Great communication and all our questions answered quickly and honestly.
We'll be back for our 3rd.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Dear Mr Hall,
Thank you for taking the time to share your feedback and for your continued loyalty to Hereford Audi. We’re delighted to hear that your second experience purchasing a new car with us was even better than the first.
Your kind comments about Byron are very much appreciated. It’s great to know that his clear, honest communication and prompt responses to your questions made the process so positive once again. Building long‑term relationships with our customers is incredibly important to us, so hearing that you’ll be back for your third car really does mean a great deal.
Thank you again for choosing Audi Hereford — we look forward to welcoming you back in the future.
Kind regards,
Liza
Buying a van from Volkswagon Hereford
Very helpful staff from start to finish. Matthew Griffiths explained everything in great detail and listened to any concerns we had. Most impressed with their presentation of my chosen vehicle and explained everything in the vehicle before I drove off the forecourt.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you for your kind feedback. We’re delighted to hear that the team was helpful from start to finish and that Matthew Griffiths took the time to explain everything in detail while listening to your concerns. It’s great to know you were impressed with the presentation of your chosen vehicle and that the handover gave you confidence before driving away. Your comments are very much appreciated.
Kind regards,
Matthew
Great service once again from a loyal…
Great service once again from a loyal salesman. We have purchased VW's or Audis from this garage since 1982 and still receive excellent service, Thank you
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Dear Candia,
Thank you for taking the time to share your feedback and for your continued loyalty over so many years. We’re delighted to hear that you continue to receive excellent service and that your experience remains a positive one.
It truly means a great deal to us that you have chosen this dealership for your Volkswagen and Audi purchases since 1982. Long‑standing relationships like yours are something we value immensely.
Thank you again for your kind words and continued support — we look forward to welcoming you back in the future.
Kind regards,
Liza
Delay in delivery was a bit of a pain…
Delay in delivery was a bit of a pain ,but otherwise customer service was excellent.Very helpful, very friendly. Delighted with overall treatment.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Vertu Motors - Audi Hereford
Thank you very much for taking the time to share your feedback.
While we’re sorry to hear that the delay in delivery was frustrating, we’re really pleased to know that aside from this, you found the customer service to be excellent. It’s great to hear that the team were very helpful and friendly, and that you felt well looked after overall.
We truly appreciate your understanding and your kind comments, which will be shared with the team. We’re delighted that, despite the delay, you’re happy with the overall treatment and service you received.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.