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Venus Legal Limited Anmeldelser 19

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TrustScore 3.5 ud af 5

3,4

Juridisk rådgivning
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Virksomhedsoplysninger

  1. Juridisk rådgivning
  2. Advokat med speciale i personskade

Skrevet af virksomheden

Venus Legal is an innovative and agile law firm delivering specialist legal services nationwide. Venus Legal represents people whose health and wellbeing have been affected by work and those who have been injured or harmed through no fault of their own. We specialise in Industrial Disease and Clinical Negligence claims, we do things differently at Venus Legal,. Why choose us to represent you? We will change your life.

Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

19 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 5 ud af 5 stjerner

Clarity on Emissions

I had a similar experience where a site signed me up to the emissions claim, not really providing much info until later down the line where it looks like your bound to certain things. Only got this info a year after, so then after seeing reviews got very stressed and anxious, couldn't sleep at all. I emailed and spoke with Zoe, who broke it down and explained the process and your protection, everything, and it really does appear structured and right. I think if you are reading this based on a similar story, reach out to them and they will help with process of it. Thank you Zoe for helping me put my mind at ease.

1. april 2026
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Bedømt til 4 ud af 5 stjerner

I have deleted all my previous reviews…

I have deleted all my previous reviews of Venus Legal. My onboarding experience with the Emissions claim was a negative one, they did not inform of the Legal Team who would be dealing with my claim. I found this information from another source. I did not receive email confirmation of t and c for nearly 10 days. There was a failure to effectively communicate. I became anxious and cancelled the claim. A phone call from Owen Coyle on the 26/02/26 provided information and reassurance. My concerns were discussed and I am considering rejoining the claim.

26. februar 2026
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Besvarelse fra Venus Legal Limited

Thank you for deleting your previous reviews Patricia and we appreciate your latest review which is very positive. I will inform Mr Coyle and I am sure he will be on hand to help and/or support with any further assistance you may require.

Bedømt til 1 ud af 5 stjerner

Emissions Claim - unable to cancel

6 Emails sent in an attempt to cancel within the 14 day cooling off period. ALL returned marked "We couldn't deliver your message."

22. februar 2026
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Besvarelse fra Venus Legal Limited

Please provide your contact details and I will arrange for a Partner to give you a call. It appears that the email address you are using to cancel is incorrect. The correct email to use is: emissions@venuslegal.co.uk. We look forward to hearing from you.

Bedømt til 5 ud af 5 stjerner

Made the dealing of probate after my…

Made the dealing of probate after my father’s passing very easy and helped a great deal with selling of his property. Very kind and thoughtful throughout the whole process.

6. februar 2026
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Besvarelse fra Venus Legal Limited

Thank you for your review, it is very much appreciated and we will pass your kind comments on to the file handler.

Bedømt til 1 ud af 5 stjerner

On a par with cold call scammers from…

On a par with cold call scammers from Asia pushing for sign up to emissions claims. Really bad practise. Alex, if you give the name of your company and where you are based, then refuse to give me the director's name and hang up on me, I'll just block your number.

In response to your reply, you leave no name, no department and you hide behind a poor justification of what you are doing. I did not ask for you to call me, I have not filled anything in on line and therefore your agents chasing sign-ups are doing so as cold callers. If you have a database from some equally unprofessional company that has hacked DVLA/insurance records to get a vehicle that was purchased in 2010 and sold in 2013, then it's on you, not me. What colour is the sky on your planet if you want me to phone up to discuss this? Lorna McGlone - your legal practice needs help.

3. februar 2026
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Besvarelse fra Venus Legal Limited

Hi Dom,

Venus Legal do not make cold calls or calls that solicit for business, so we are slightly confused as to why we are receiving a negative review for the cold call you have received. Please provide your contact details and we will ask a Partner to give you a call or if it is more convenient please call a member of our Diesel Emissions Team on 01625 830 770.

Yours faithfully,
Venus Legal

Bedømt til 1 ud af 5 stjerner

Off shore call centre claiming to work for

I have been receiving several calls a week from a call centre not based in the UK claiming to be working as an outreach centre and are covered by the 'GDRP so I am protected'. They wanted personal information so that they can progress my fiancé claim for a car purchase. This all seems very dodgy to me. I doubt that a UK based legal firm would be mixed up with these persistent calls.
examples for the past week
+44 1204 961671
+44 1384 904070
+44 1204 961278
+44 151453 6363
+44 7538 365356

9. december 2025
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Besvarelse fra Venus Legal Limited

Dear Chris,

Please can you provide us with your contact details so we can contact you and understand why you are associating this outreach centre with Venus Legal ? We would never call you and request your personal information. Furthermore, we have not taken on any finance claims nor are there plans to, until we understand exactly what the FCA redress scheme for motor finance customers is going to be. It may be in client's best interests to pursue any finance claims themselves.

What we have seen trending lately is that clients who have visited websites or click onto social media links to see whether they are eligible for finance claims, are providing their personal information and are subsequently, receiving lots of phone calls and correspondence from various sources.

If you provide us with your contact details, we will contact you to endeavour to help you in anyway we can but to be clear, and for the avoidance of doubt, we do not make cold calls to anyone nor do we request personal information. You have already stated that you doubt a UK based legal firm would be mixed up with these persistent calls and that is unequivocally correct.

The FCA is consulting on a redress scheme for motor finance customers who were treated unfairly, aiming to provide compensation for those affected by inadequate disclosure of commission and contractual ties. An update on the redress scheme is expected on 12 December 2025 and we have no plans to help progress these claims until we know exactly what is involved.

We await your contact details.

Bedømt til 4 ud af 5 stjerner

Diesel Claim

Submitted my diesel claim for my Merc claim was easier than I expected. The process was easy, everything explained clearly in non legal speak. Highly recommended. Keith Wrampling

23. september 2025
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Bedømt til 5 ud af 5 stjerner

I must admit I was very sceptical at…


I must admit I was very sceptical at first after reading the reviews but I must admit that my experience has been nothing but good. I did call when I received the paperwork for my Mercedes & BMW , which was quite alarming and written in legal speak, but my mind was put at rest after speaking with Owen, whos a lawyer there and I am now in the claim, waiting like everyone else. Fingers crossed it looks likely that manufacture’s will offer a compensation package in the next few months or beginning of next year. My attitude is you’ve got to be in it to win it. Plus is No Win No Fee.

8. august 2025
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Besvarelse fra Venus Legal Limited

Thank you for your review Wayne. Please do not hesitate to contact us if you need anything or have any further questions.

Bedømt til 5 ud af 5 stjerner

Help me manage my claim from start to…

Help me manage my claim from start to finish and was explained every step and process which made the journey seem less
Would definately use them in future and recommend to family and friends too
Thanks Guys for all your help once again

1. september 2025
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Besvarelse fra Venus Legal Limited

Thank you for choosing Venus Noah and please don't hesitate to contact us in the future if you need any further assistance. Thank you for the kind review and we will pass on your review to the solicitor who was assigned your case.

Bedømt til 1 ud af 5 stjerner

Dodgy

Similar to other reviewers on here I filled in an online form to include my details with a diesel emissions claim. An electronic signature was taken to initiate the process which made no mention of fees at all. I have emailed them on hello@ and had no reply, however recently received a text with a link to a legal document that mentions fees of 40% + VAT as well as hourly rates and insurance fees that then had my previous electronic signature superimposed onto it.

Must say I'm really not sure that this is legitimate.

20. august 2025
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Besvarelse fra Venus Legal Limited

Hi Jon,

Thank you for providing your contact details.

We have tried to call you repeatedly on the mobile number you have provided but your phone is switched off and there is no facility to leave a voicemail.

A member of our Diesel Emissions client experience team would be happy to discuss further to understand any issues you have experienced with our onboarding partner and to provide you with reassurance. Please call us on 01625 830770 and ask to speak to any member of our Diesel Emissions client experience team, we trust any concerns you have shall be rectified following our call with you and we thank you in advance for giving us the opportunity to respond to your queries.

For any potential client, you would only receive communications from us if you engaged with the onboarding process which comprises of 18 voluntary interaction points, there was no obligation for you to initiate and/or continue with the onboarding process including an opt-in digital signature capture with instructions and an explanation in relation to our 14 day cancellation process and potential compensation deduction, to ensure complete transparency in the process; this offers potential clients with multiple opportunities to review, engage with, and submit relevant information should they wish to proceed with a Diesel Emissions claim.

Before any clients can join the claim, we need their express permission to digitalise their signature. You voluntarily provided us with this express permission and at no point where you obligated to do so. Without this permission, you would not have received any legal paperwork relevant to a Diesel Emissions claim.

We offer a ‘No Win No Fee’ arrangement, so if you don’t win your case, you won’t have to pay anything. Our fees are 40% + VAT which will be taken from your compensation in the event the claim is successful. For your full protection, every client is given an ATE insurance policy of £200 - only payable upon a successful outcome and is standard across the sector.

We can confidently say that this is legitimate and invite you to get in touch if there is anything at all you need clarifying or do not understand. If you do not want to talk to us over the phone for any reason, you can contact us on our correct email which is emissions@venuslegal.co.uk.

We are sorry to hear that your onboarding experience has caused you to have concern and hope this response has been helpful.

In any event, we urge you to contact us and we look forward to hearing from you.

Yours faithfully,

Venus Legal Limited

Bedømt til 1 ud af 5 stjerner

This company is very dodgy beware

This company is very dodgy beware. I received text messages about diesel emissions and when I inserted my number plate to check if I could have a claim, before I knew it I received emails from solicitors with my signature on stating that 40% of payout would be paid to them? I did not receive any paperwork regarding this for me to sign and consent to and I certainly did not sign this agreement!!! However it’s my signature…this is illegal paperwork signed without my knowledge. Beware this is company is very dodgy. They say you can cancel within 14 days and no one gets back to you. BEWARE BEWARE BEWARE ⚠️⚠️⚠️

18. juli 2025
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Besvarelse fra Venus Legal Limited

Hi Zoe,

Following your recent review, we have requested further information from you, as we do not have any details relating to you as a client. A member of our Diesel Emissions client experience team would be happy to discuss further to understand any issues you have experienced with our onboarding partner and to provide you with reassurance.

For any potential client, you would only receive communications from us if you engaged with the onboarding process which comprises of 18 voluntary interaction points, there was no obligation for you to initiate and/or continue with the onboarding process including an opt-in digital signature capture with instructions and an explanation in relation to our 14 day cancellation process and potential compensation deduction, to ensure complete transparency in the process; this offers potential clients with multiple opportunities to review, engage with, and submit relevant information should they wish to proceed with a Diesel Emissions claim.

As previously stated to you, before any clients can join the claim, we need their express permission to digitalise their signature. You voluntarily provided us with this express permission and at no point where you obligated to do so. For example, if you did not give your express permission, did not provide your signature, did not tick the box, you would not have had your signature digitalised nor would you have received any legal paperwork relevant to a Diesel Emissions claim.

If you would like to discuss this further, please provide us with your contact details so we can contact you and/or please call us on 01625 830770 and ask to speak to any member of our Diesel Emissions client experience team. We trust any concerns you have shall be rectified following our call with you and we thank you in advance for giving us the opportunity to respond to your queries.

Kind regards
Venus Legal Limited

Bedømt til 1 ud af 5 stjerner

Stear Clear, Shysters.

Very misleading 'contract' to do with emissions. Didn't answer two email requests for clarification.

13. april 2025
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Besvarelse fra Venus Legal Limited

Hi Adrian,

Please provide us with your contact details and we will ensure one of our solicitors will call you and go through the contract with you, to ensure you understand everything. Unfortunately, we do not have any clients with your name, so we are unable to get in touch with you.

Yours faithfully,

Venus Legal

Bedømt til 1 ud af 5 stjerner

Terrible beyond words

Terrible. Never sent me my emissions paperwork. Phone most days. Emissions team always have nobody available. Take a message and nobody calls back or sends over paperwork. Assume it’s some sort of scam as I signed something via messenger for an Indian call centre to pass me onto here. How can a solicitors be this unprofessional. Will look for an alternative solicitors.

31. marts 2025
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Besvarelse fra Venus Legal Limited

Hi Sharon

Following your recent review, we have requested further information so that a member of our Diesel Emissions client experience team can understand the issue you have experienced with our onboarding partner and also to clarify further the process with you and to provide you with reassurance.

We trust any concerns you have shall be rectified following our call with you and we thank you in advance for the opportunity to respond to your queries.

Kind regards
Venus Legal Limited

Bedømt til 1 ud af 5 stjerner

SCAM ALERT

Not sure about this company- alarm bells ringing, they require too much information for an emissions claim. Get your signature just to apply then superimpose it on to legal documents that say you are responsible for paying their fees. A request for your bank details will surely follow at some point. They also want a copy of your passport, utility bill etc! Identity theft springs to mind. AVOID.

30. januar 2025
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Besvarelse fra Venus Legal Limited

Hi Sarah,

Following your recent review, we understand that a member of our Diesel Emissions client experience team has reached out to clarify the claims process with you and to provide reassurance.

To confirm, our Diesel Emissions claims are handled strictly on a No Win, No Fee basis. Our legal documentation further refers to a clause regarding ‘After the Event insurance’ that protects you from any liability for the defendant’s legal costs.

Venus Legal does not request any banking details, until a settlement is reached and we have a full verification system in place to protect you from the increased risk posed by cyber fraud. In response to the request for identification documents, this is a standard legal practice under UK law for identity verification and anti-money laundering regulations.

We trust any concerns have been rectified following our call with you and we thank you for the opportunity to respond to your queries.

Kind regards
Venus Legal Limited

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