Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,5
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a cool clip and it took almost 3 weeks to deliver. Once delivered, it was missing the cool plate that actually delivers the cool air for the fan. I reached out and their response was to refund the amount while I pay for overseas shipping, or a 30% refund. I have a defective product that I cant use. I paid $80.00 for it. I do not trust this company and will never order from them again.
Sorry but customer service is poor ! Delayed and poor responses.
Worst company and customer service! Takes ages to get a reply and they never solve anything!!! As a loyal customer, I’m genuinely tired of begging them for help, cause that’s what it feels like at this rate. If something goes slightly wrong, just know that you can’t expect anything from velas customer service. Genuinely sucks!
AWFUL COMPANY and no accountability. My parcel was left in my porch without my permission, I have proof of delivery, and Vela still refused to refund or replace it. Instead, they kept offering me a 20% discount code, which felt dismissive and insulting.
I explained that I am pregnant, struggling mentally, and under severe stress, and none of that seemed to matter. There was no empathy, no proper support, and no meaningful attempt to resolve the issue fairly.
I have been a loyal customer and placed many orders before, which makes this even more disappointing. When something finally went wrong, the company showed exactly how little they value returning customers, especially that I’m black. CEO of Vela was exposed for being racist and she had to apologise, I don’t get why because the company still is racist.
This experience has been upsetting, stressful and completely unacceptable. I will not be ordering again. I have proof of myself being admitted to hospital over this and I have proof of everything they’ve said and how dismissive they’ve been. I have proof OF EVERYTHING. I am requesting a refund and if u don’t get it god knows what I’ll do
The quality of this scarf is horrible. It is so thin that it is see-through and staticky. The website photos are misleading and do not show the true nature of the fabric. When I complained, customer service was unhelpful and told me to wear an head undercap, but the neck is still fully visible with it. They say fold it over to be less see through but that makes it too small to cover the hair.
This is not a quality product and I feel deceived by the marketing. I'm expected to pay for shipping to me. And shipping back to them. They aren't letting me post my review. This is unethical.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
