I have been waiting over 2 weeks for a payout. Customer service does respond and tells me they appreciate my patience, and I tell them I would appreciate payout. Customer service is very responsive, b... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I'm picky about where I play because so many sites have super slow redemptions and super slow Support some don't even even have support so I'm just having an FAQ section that they call their support s... Se mere
Reliable site always gonna refer my people to VegasGems, I've only had 1 issue and Kim (my in chat support agent), addressed the issue and was very fast about it... She also made it right without me h... Se mere
As an avid player, it is sometimes difficult to find a reliable site, well, I've found one. Vegas Gems has been nothing short of a phenomenal experience. Sleek design, vast array of games, and a suppo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
USA's Newest Sweepstake Casino.
Kontaktoplysninger
Storbritannien
- vegasgems.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
Great experience. Big a wins. Fast withdrawals. Love it!!
Super friendly customer service!!
So quick and an awesome customer…
So quick and an awesome customer service never had such good experiences with any casino online! Two thumbs up and five stars!
Love Vegasgems and the Customer support…
Love Vegasgems and the Customer support was of much help today when I needed them. Thank you
Amazing company
I really like Vegas Gems!
I really like Vegas Gems!! It's one of my favorite places to play!! They have lots of games, customer service is great and also able to help, with quick response if need help two!
Above and beyond customer service
THANK YOU!!!!
The Vegas Gems team was very friendly…
The Vegas Gems team was very friendly and gave detailed explanations as to what was needed to move forward with the redemption process. The funds were also received even sooner than initially expected, which is always a plus!
Just cashed out a hundred successfully…
Just cashed out a hundred successfully off of this site they are 100% legit
Answered all my questions at a…
Answered all my questions at a correctly manner thank you keep up the good work
Great games
Great games. Debit/Credit Card purchases. Chat support responds within minutes and are extremely friendly and ready to answer any of your questions.
Yes thought I lost my case but they…
Yes thought I lost my case but they found it for me
Actually astounded by this newcomer.
So I came across Vegas gems by happenstance and it became legitimately my absolute favorite sweeps casino. No exaggeration. It’s kind of iffy trusting sweeps casinos since they aren’t regulated so they usually make up for that by generous offers and bonuses. And boy does this site not let you down. They’re a sister site to csgoluck and I feel like this one’s gonna take over here soon just based off the customer service people being PERFECT on each site. H3PEY and Kim I’m not even sure why they don’t work for Apple Support with patience and empathy like they have. It’s not often you want to actually befriend customer support people lol. But I feel like I’d actually hang out irl with both. I am apart of a large YouTube gaming and twitch channel and we talk daily about how oddly wholesome and awesome this site is. The game selection is massive. I’m a pragmatic player and love sugar rush.
I would however say that what needs improved is the authorization fees (goes through smoothly each time though) for payments and the smoothness and latency in the slots and occasionally crash. It feels like you’re using a Free slow VPN sometimes when you’re playing due to the time between wagers and button presses. Which I know they’re working on and will get resolved super fast. I’m even comfortable enough here to state some things like that. I have an iPhone 15 Pro so it runs incredibly when it’s able to. And the site accommodates any change in device or screen size I throw at it or play on. For being a new site. This place is incredible. Sucks to see more people find this gem. Cause that means the hourly rain gets smaller for me 😜.
You’ll be surprised at how good this sweeps site is. You’ll be legitimately surprised.
Fast, friendly, and helpful customer support
Although I don't yet have experience with depositing or withdrawing here yet (will update when I do) I can comment on how wonderful their customer service is. I had a small issue with my daily gems and their customer support was very quick to help me resolve it.
Fantastic customer experience
What sets Vegas Gems apart from the competition is their commitment to customer satisfaction. The support team is available 24/7 through various channels, including live chat, email, and phone. I was pleasantly surprised by the promptness and professionalism of their customer service representatives, who went above and beyond to address any queries or concerns I had. Their dedication to ensuring a seamless and enjoyable gaming experience was truly commendable.
VegasGems is awesome!
VegasGems is awesome! It's nice to see a casino bring something different to the table. I love the unique features. The cases make it so much interesting! I also think the customer support is really helpful and fast! It's worth checking out.
Customer Super Agent Kim, Best by far.
Well Kim in customer service makes the whole review itself. She was diligent and thorough in helping me with my issue and very understanding in a way that you knew it was genuine. By far the best help I have received by any customer service agent this far in my life. She takes it to a whole new level of making sure that she exhausted every possibility to try and resolve a problem. Top notch and other gaming sites need to really take notes on her approach to helping because everyone could benefit by watching her in progress. Couldn't have e been a better experience and respect her kindness and sympathetic nature she showed while helping me resolve a glitch I had playing a game. If you get th e opportunity to have her help you, your definitely going to get 100% effort and diligence until your issue is resolved.
Winner winner here
Winning that 150 without me knowing what’s happened
Vegasgems.com is truly one of the best
Awesome games and super fast redemption speed. Excellent customer service and very user friendly platform. Will be playing here on a regular basis!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








