Veem Anmeldelser 

Within less than 10 minutes of making a withdrawal, I reached out to Veem and advised them that the money had been sent to an account that was closed. I informed the agent, Anna V., and she said that all I had to do was ensure I selected the correct account under “Withdraw,” and everything would be fine.

However, this was not the case. A few days later, she came back and said I had to wait for the bank to reject the money. This never happened. They then went on to say they needed to request the funds from the bank.

A month passed, and they emailed me back saying they were unable to retrieve the funds and that I needed to contact the bank. How do you do this for a closed account? The bank is directing me back to the payment provider.

I am now out $2,090. PLEASE BEWARE OF THIS SERVICE!!!

Thank you for resolving the issue that was hindering my money transfer, and very quickly.

It had been going perfectly well, but for some reason, this last month I had to manually withdraw the money.. where it was automatic all the months previous. Also, that process wasn't very intuitive.

Instant deposits are not working for me, and the team is helpless.

Mi experiencia con Veem fue muy decepcionante.

Recibí dos pagos internacionales a través de la plataforma. Uno de ellos fue rechazado por un supuesto error bancario, aunque posteriormente el dinero fue devuelto al remitente. A pesar de que la transferencia nunca se completó, se me cobraron aproximadamente USD $30 por una operación fallida.

Lo más frustrante fue la atención al cliente. En varias ocasiones recibí respuestas genéricas que no resolvían mis preguntas y tuve que insistir repetidamente para obtener información clara sobre el estado de la transferencia.

Después de semanas de espera, la única respuesta que recibí fue un mensaje automático indicando que mi caso había sido escalado al equipo correspondiente y que la resolución podría tardar entre 3 y 21 días hábiles, contados a partir del 3 de julio. Esto significa seguir esperando después de que el pago original fuera enviado el 18 de junio.

Además, antes de que surgiera el problema, el dinero ya había tardado entre 3 y 4 días hábiles en reflejarse en mi cuenta de Veem. Sumando ese tiempo inicial, las semanas transcurridas y el nuevo plazo de hasta 21 días hábiles, el proceso ha sido excesivamente lento para un servicio de pagos internacionales.

La falta de transparencia, la lentitud en la gestión del caso y un servicio de atención al cliente basado principalmente en respuestas automatizadas me generaron inconvenientes financieros y una gran incertidumbre.

Esta fue la primera y también será la última vez que utilice Veem. Personalmente, no recomendaría esta plataforma a quienes busquen un servicio de pagos internacionales confiable y con un soporte al cliente eficiente.

I have 3 consecutive payment delays from this platform. They don’t take accountability and they blame your receiving bank.

Avoid Veem if your livelihood depends on predictable timelines. Every single bi-monthly payment on this platform turns into an operational nightmare. My dashboard explicitly states "We have received the payment" with a green confirmation checkmark. Yet, when you contact customer service to find out why the funds are frozen, the agents argue with you and claim they haven't received it yet! It is completely crazy. Their internal support team clearly cannot read their own system's data. They blame the sender, breach their own stated 1-business-day response SLAs, and leave you stranded with late personal bills. Terrible system, even worse customer support.

Support used to be fast and efficient. Not anymore.
No reply via email, chat, or WhatsApp.
Last transfer didn't go well. The amount on the receiving end was not correct.

Use Veem por un periodo de 12 meses, durante ese periodo estuvo casi todo bien excepto cuando retrasaron un pago por 1 mes. La solucion era una verificacion adicional de identificacion pero les tomo 1 mes darme esa solucion.

There is ZERO customer support. You can e-mail them and wait 1-2 days for a response or talk to their uselesss chat bot. NO ONE should trust a company to handle their money if you are unable to speak to a live human representative. If you receive your paycheck through veem tell your employer to stop using them. Shady company!

It took some time, but I was able to login and see my company's information. Veem was quick in response and troubleshooting even though solving the problem took some time. The site is easy to use once logged in.

If I could give Veem zero stars, I would. This platform is a complete liability for anyone trying to run a business or receive a paycheck. They are currently holding my May salary hostage, and we are now nearly in July. I am facing severe financial strain, and Veem’s customer service does absolutely nothing but copy-paste generic, scripted excuses.

Here is the truth about how Veem operates:

Redundant, Meaningless Verification: They claim my funds are on a compliance hold for "review" by an intermediary bank under AML and Patriot Act regulations. This is a total lie to stall for time. I uploaded my official government ID and was completely verified when I opened this account. Nothing has changed.

Ignoring Legitimate B2B Contracts: Veem has an official partnership and business contract with my employer, Callnovo. Their system knows exactly where this money is coming from and that it is a legitimate, recurring monthly salary. Yet, they treat their loyal users like criminals.

Currency Conversion Discrepancies: On top of freezing your money, they skim off the top. They push you to receive funds in local currency (EGP) under the guise of "absorbing fluctuations," but in reality, they hit you with a massive hidden spread that cuts heavily into your hard-earned wages compared to standard USD fees.

Zero Accountability: When your family’s livelihood is on the line and you tell them you have bills to pay, their support staff (like Matthew) literally tells you to just "extend your patience a bit longer" for another 3 to 10+ business days. They have no empathy, no escalation path, and zero respect for human beings.

They have completely shattered my trust. This is my family's livelihood they are playing games with. If you value your peace of mind, your financial stability, and your hard-earned money, NEVER USE VEEM. They are an absolute nightmare.

Their customer support is outside the US, and their staff speaks limited English. They use names like aliases to fool us into thinking they are Americans. Names like Jordan Smith, etc....We're Americans, and we know that they are full of crap! They take forever to answer, and they never seem to answer your questions clearly. They use annoying and cheap AI bots. Their exchange rate is way higher than TapTapsend, to the point where I use their wallets only and then redirect the funds overseas via TapTapsend. They are not a fraud, but they're not a good company. I'm sorry!

ANNA IS MAGIC. PAY HER WELL. YOU DAMB@SS MANAGEMENT.

It was easy to use.

There's no reason for this to exist - just pay people directly using any of the other methods we all have. When I tried to delete my account they did everything they could to stall - this is not an ethical company.

Good experience overall would def recommend!

The past months that I have been having the same issue of "pending investigation" due to wrong bank account from your end when it's clear from my end(i have sent a screenshot) that my default account has been changed since. Of all customer success specialists I spoke with via email, it's only Bon who has the initiative to make sure that my account is now changed from your end so I won't have this problem again in the next succeeding months.

Out of frustration, I almost asked my boss to switch to another payment platform but I was pacified when Bon urgently fixed the issue.

Thank you so much!