Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Se mere
Virksomheden har svaret
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Toldfri butik
- Finansiel revision
- Informationstjeneste
- Finansiel tjeneste uden banklicens
- Softwarevirksomhed
- Turistbureau
Skrevet af virksomheden
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktoplysninger
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Holland
- vatfree.com
- support@vatfree.com
- vatfree.com
4,3
Fremragende
108 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
goede en snelle afhandeling
27. august 2025
Customer service was quick and…
Customer service was quick and professional. Their website and showing progress is trouble free! Excellent experience. 10/10
15. juni 2026
Uopfordret anmeldelse
using application is very convenient
27. juni 2026
I'd like to recognize Katja for the…
I'd like to recognize Katja for the outstanding help she gave me with updating my passport number. She went well beyond what I expected — she assisted me even outside of normal working hours to make sure the change was processed quickly and correctly. Her responsiveness, professionalism, and genuine willingness to help turned a stressful situation into a smooth one.
17. juni 2026
Uopfordret anmeldelse
Snelle klantenservice
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
16. juni 2026
Uopfordret anmeldelse
Comfortable!
I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after partially entering the refund account number, which needed correction, but customer service reset the system the next day. Their quick response made them trustworthy. The only drawback is that the app is still immature. It's unacceptable that you can press Enter when you haven't entered the correct number of digits for credit card or account numbers. Alternatively, there should be a confirmation screen after input before you can press Enter, otherwise many people will make the same mistake and customer service will become overwhelmed.
27. maj 2026
Besvarelse fra Vatfree.com
Hi Rie,
Thank you very much for your detailed feedback and kind words. We’re glad our support team was able to assist you quickly and resolve the issues smoothly.
We also truly appreciate your comments about the app experience. Feedback like this helps us identify where improvements are needed. We’ve shared this internally with our team.
Thanks again for your trust and for taking the time to share your experience!
Kind regards,
Team Vatfree.com
Besvarelse fra Vatfree.com
Thank you very much for taking the time to leave a review. We truly appreciate your support and are happy to hear you had a positive experience with our team and service!
It was easy to use
27. maj 2026
Besvarelse fra Vatfree.com
Thank you for your review, Monica! We truly appreciate your support and are pleased to hear you had a positive experience with our service. We look forward to assisting you again in the future with any VAT refund claims during your travels.
App gaf wat problemen, maar de support heeft me geweldig geholpen
Ik was eerst niet zo enthousiast over de app. Ik had namelijk nog een oud, verlopen paspoort in de app staan en kreeg foutmeldingen. Dit ontdekte ik pas een dag voor vertrek uit Nederland. De support van Vatfree.com heeft me enorm goed en vriendelijk geholpen. Echt super!
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vatfree.com
Beste Eric,
Bedankt voor het vertrouwen én voor uw geduld tijdens het proces. Fijn dat ons team u alsnog goed heeft kunnen helpen. We nemen uw feedback ook mee om de app verder te verbeteren. Hopelijk mogen we u bij een volgende reis weer helpen met uw btw-teruggave!
Vriendelijke groet,
Team Vatfree.com
her şey çok kolay
26. april 2026
Besvarelse fra Vatfree.com
Hi Mustafa, thank you for your great review! We’re very happy to hear that everything was easy for you, that's exactly what we aim for.
If you ever need any assistance, our team is always here to help.
Kind regards,
Team Vatfree.com
It is really hard to get assistance in…
It is really hard to get assistance in any time
26. april 2026
Besvarelse fra Vatfree.com
Dear Meltem,
We’re sorry to hear that you experienced difficulty reaching our support team.
We’ve looked into your case and can see that your claim has already been processed and paid by the store. We informed you about this via email on April 26. You can now request your payout directly in your Vatfree account.
At the moment, we couldn’t find any previous contact based on the available information. We would really like to understand what went wrong and assist you further.
Could you please reach out to us at support@vatfree.com or via WhatsApp at +31 624933955, so we can help you as quickly as possible?
Kind regards,
Team Vatfree.com
I had an issue with my tax refund after…
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full ownership, carefully reviewed my case, and managed to process my refund using my flight details—something I didn’t think would be possible. I don’t know their name, but this level of effort and problem-solving is rare and truly outstanding.Thank you!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Vatfree.com
Hi Pelin, thank you so much for sharing your experience!
We’re really glad to hear that our team was able to support you and find a solution for your refund. Your kind words mean a lot to us and are truly motivating to hear 😊
We look forward to assist you again with your future VAT claims!
Kind regards,
Team Vatfree.com
Super supportive and great customer…
Super supportive and great customer satisfaction, thank you Katja !
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Vatfree.com
Hi Gizem, thank you so much for your kind words! We’re really happy to hear you had a great experience. 😊
Mrs Anne from support team was very…
Mrs Anne from support team was very helpful and nice and solved my problem
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Vatfree.com
Hi Alper, thank you so much for your kind feedback! We’re really happy to hear that our support team was able to help you and resolve your issue. 😊
We look forward to assist you again in the future!
Customer service reacts so quick
Customer service reacts so quick. All the process was easy.
27. marts 2026
Besvarelse fra Vatfree.com
Thank you for your kind words, Baran! We’re glad to hear everything went smoothly and that our team could assist you quickly throughout the process. 😊
hızlı geri ödeme
çok hızlı ve pratik oldu.uygulmayı indirip tarattık,gümrük fişi gördükten 2 gün sonra ödeme kredi kartına yattı.
27. marts 2026
Thank you for the quick processing of…
Thank you for the quick processing of the payment. Although the currency was €, the payment was credited to my card in $.
27. marts 2026
Fast and straight to the point refund.
25. februar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.