Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... Se mere
Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... Se mere
I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.
Kontaktoplysninger
Unit 33a Joseph Wilson Industrial Estate, CT5 3PS, Whitstable, Storbritannien
- 01227634090
- Online@vapeandjuice.co.uk
- vapeandjuice.co.uk
Top service as always
Easy website. Good quality products. Great service. Fast and FREE delivery.
11. oktober 2020
Uopfordret anmeldelse
Been my go to shop for three years now
Been my go to shop for three years now. I remain loyal to these people because they earn my loyalty every time I shop. Totally first class outfit.
8. oktober 2020
Uopfordret anmeldelse
Update
Update: After using Vape and Juice for the last few months now, I really cannot recommend them highly enough! Their range of products is brilliant and they always deliver very quickly.
They're now my number one go-to for all of my vaping supplies and on the one occasion where I had a small problem with my order, their customer service was absolutely brilliant!
10/10 Very highly recommended indeed!
27. september 2020
Uopfordret anmeldelse
Customer service
Ordered a few products, had a slight issue with one so contacted Tom, very helpful. I was asked to return the item and have a new one on the way. Speed of response to emails was excellent.
22. september 2020
Uopfordret anmeldelse
Came to know of this when lockdown…
Came to know of this when lockdown started and all the shops shut, ultra fast delivery, some nice discounts and very reasonable value with no hidden P&P or any other charges. Highly recommended !!
20. september 2020
Uopfordret anmeldelse
Always had a great experience buying…
Always had a great experience buying from Vape and Juice, I enjoy their products and the customer service is second to none. There are plenty of shops in my area but will always use these guys now
20. september 2020
Uopfordret anmeldelse
Bought something not it stock
I was annoyed at being allowed to add to my basket and buy something they didn't have in stock. No paypal so I had to wait 5 working days to get my money bank via bank transfer.
There were no issues with the refund but my first experience wasn't a great one.
16. september 2020
Uopfordret anmeldelse
Besvarelse fra Vape and Juice
Hello Ady,
First of all, I'm sorry that you were unable to get the item you wanted and yes Paypal is a difficulty for many vape/CBD retailers. Fewer and fewer retailers even who just sell vape products will be able to do so soon with Paypal as mentioned in the media recently.
I respect you for highlighting that there were no issues with the refund aspect and for that I am hugely grateful. I want to make it up to you to show you we do try to go the extra mile.
If you don't mind, I will be dropping you an email with a little something on us to say sorry for the stress.
David | Vape and Juice
Great Vape shop
This is the only place I have been able to by coils for my vape that are always good quality. Good family business
15. september 2020
Uopfordret anmeldelse
5 stars from me
great customer service very helpful via the web chat on the vape and juice website and speedy delivery top marks from me :)
14. september 2020
Uopfordret anmeldelse
Great support
I bought a new vape and the coil was faulty. George on chat sorted this out straight away with no hassles. Really happy with the service and love my new vape 😀
11. september 2020
Uopfordret anmeldelse
Really great company to deal with…
Really great company to deal with excellent products with fast delivery. If you need advice they are always happy to help thank you vape and juice keep up the great work x
10. september 2020
Uopfordret anmeldelse
As always
As always, a pleasure to deal with Vape and Juice. Easy to use website and quick free delivery.
9. september 2020
Uopfordret anmeldelse
I’ve used this company a few times…
I’ve used this company a few times because they have a wide variety of vape juices and the delivery is always prompt and quick. I would highly recommend this company.
6. september 2020
Uopfordret anmeldelse
Great company
Great company, who always deliver on time, and always have my favourite juices in stock. Couldn't recommend them highly enough!
2. september 2020
Uopfordret anmeldelse
Fantastic company …
Fantastic company I’ve been using this company for a long time and I Recently moved out of the area where the shops are so I now order online and I’ve never had a problem first class service
1. september 2020
Uopfordret anmeldelse
Really great service and prices
Really great service and prices, if they stock the things you want I highly recommend this being the last vape store you ever need to look for! Always very prompt service, no issues with their products and George in their live chat is a real human being and not a chat bot!
Fantastic all around
26. august 2020
Uopfordret anmeldelse
I was having trouble navigating the…
I was having trouble navigating the website to find what I needed so I clicked on the chat section and george was very helpful in helping me find the coils I needed for my vape excellent service would definitely recommend
26. august 2020
Uopfordret anmeldelse
This company are just the best
This company are just the best. Any problems and they are on it and fixing it.
There web site is easy to navigate and ordering is easy.
They have a brilliant loyalty scheme and there staff are so knowlegable and friendly. This is the way to run a site!
26. august 2020
Uopfordret anmeldelse
got a vape that stopped working after a…
got a vape that stopped working after a couple of weeks, sent it back after talking on phone but absolutely no response since.
Got sent 20x the wrong juice, complained but no response.Had to go to a different supplier. Still have all this juice I don't want...still no response
Useless customer service!
25. august 2020
Uopfordret anmeldelse
Besvarelse fra Vape and Juice
Hello Andy,
I believe my colleague is already in touch with you on this matter. We got your email which we replied to on the 29th of July, we haven't had any replies to that email since.
As soon as we got your reviews we checked through our webchat to see if your email is in there and there was nothing either.
We had a look through the returns and there is nothing with your name and details appended on. We are looking to see if there is a return with no identification of order information on, as sometimes people return items with absolutely no information which as you can imagine, can create these problems, but so far nothing.
So I just wanted you to know that when we receive a contact, it's more than just one person who cares and we do care immediately.
Let's try and fix this for you + if you would like us to.
David | Founder
Vape and Juice
Excellent service
Excellent service. If there's a problem with your order at any point they will contact you to make other arrangements👍👍
24. august 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.