Fantastic experience on the whole and most importantly very very quick delivery. I had to return one bag (due to size, my fault) and got a different one the day after. Return went through fast and ver... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our new Samsonite cases are perfect. Exactly as seen on the Company's website. The price was good, the ordering process straightforward and delivery prompt. Suitcases were well packaged.
It was easy to find what I was looking for and to place my order online. Delivery was prompt, and my parcel arrived in good condition. Would recommend and order again.
Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Kontaktoplysninger
Storbritannien
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4,7
Fremragende
547 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 54 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sent me the wrong size suitcase
Sent me the wrong size suitcase. Then sent the replacement to the wrong address. Didn't mind particularly as these things happen. However, I didn't appreciate the snooty email from Tom implying I was somehow liable for an additional delivery fee...why would you try and pick up a suitcase from an address different to the one you sent it to? Lost three mornings over the xmas/new year period waiting for delivery/pick ups. No apology for the inconvenience was forthcoming.
31. december 2025
Uopfordret anmeldelse
Luggage accurately described
Luggage accurately described, delivered on time at an excellent price
28. december 2025
The £200 suitcase was left on my…
The £200 suitcase was left on my doorstep despite there being no one in to accept it. I'm surprised that such an expensive item would simply be left without signed-off delivery.
28. november 2025
Need to up customer service game
It took 4 days for my backpack to arrive when i paid for next day delivery. Issue is i had to call up to chase just to be told only warehouse have in stock and first option i was given was a refund! They just couldnt be bothered to resolve issue. No names given.
4. december 2025
Late delivery and inaccurate timescales
4. december 2025
Very impressed with the service…
Very impressed with the service provided!
We ordered two samsonite suitcases and expressed the urgency with which we needed them delivered as we had to travel and we were contacted immediately to make sure we would get the suitcases on time. Dpd had mistakingly sent only one of the suitcases and when we informed Tom he contacted us within 10 minutes with a solution and the second one was delivered that same evening. Really grateful and impressed with the service, would definitely recommend and purchase from them again!
1. december 2025
Besvarelse fra Valise Luggage
Thank you for taking the time to leave us such great feedback!
Misdelivered, with false report from DPD
Parcel wasn't delivered to us, DPD driver left a clearly false report to cover it up and there was no information on the emails about what to do about it. The next day, and after a lot of hassle, we registered it with DPD and Valise got them to investigate (DPD do nothing unless supplier is involved). Finally a local from a different road and postcode came round with it, saying it had been left out in the rain outside her house. I'm really grateful to have the parcel and that Valise chased it on a Saturday and rang to reassure me, but DPD's performance and some of the information about handling non-delivery could do with significant improvement.
5. december 2025
Wrong case sent first time
Delivery was delayed as they initially sent the wrong case. The correct item was send and the wrong one collected at the same time.
Overall though the case arrived in under a week.
26. november 2025
Great case and fast delivery
22. juli 2025
Excellent
Excellent product I could not even find on Samsonite website. Prompt and professional delivery.
Top service
26. november 2025
Paid extra for next day delivery - it never arrived!
Paid extra for next day delivery, it never arrived, I cancelled the order the package arrived later on, I waited in all day for it to be picked up & the courier never arrived. I am not giving up more time. Unacceptable. My time is precious.
17. november 2025
Easy order process and Quick delivery
Easy order process and Quick delivery. Would have liked to order two cases but not in stock and system did not permit advanced order. Package arrived completely boxed for protection.
24. november 2025
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