Vagaro - US Anmeldelser 166

Horrid system and horrid customer service. Our vagaro has begun changing our clients appointment times and dates on its own, yet technical team says they can’t figure out why or know what’s happening. The system doesn’t follow our reminder rules and sends the out 20 minutes prior to the visit rather than two weeks and 48 hours. The tablet they created glitches non stop and the reports and inventory never match the app on any other device. Our password to get into our system changes on its own and they can’t seem to make it stop. The system literally sucks so bad and they keep coming out with new features instead of fixing these problems that legit make it impossible to use. We have had whole days of clients recently where none of there times were accurate because vagaro moved them by 45Min to over an hour. So our entire staff was screwed all day.

Extremely disappointed with Vagaro and the lack of transparency when it comes to support, hardware compatibility, and system reliability.

We invested in the PayPro & Go system based on the way it was marketed "a seamless front desk and mobile checkout solution designed to support and grow with our business." Unfortunately, that has not been our experience.

After purchasing the hardware, we discovered the system is extremely limited and essentially locked down, preventing us from adding or integrating other front desk accessories and hardware the way their marketing and sales conversations suggested. What was presented as a flexible and scalable solution turned out to be far more restrictive in real-world use.

To make matters worse, once the limitations became clear, we learned about the strict no-return policy, leaving us stuck with expensive hardware that does not meet the operational needs we were led to believe it would support.

The reliability issues have been even more concerning. The system status logs often show the platform as “up” far more than it actually is in practice. When the system goes down, there is essentially zero offline functionality. Staff cannot reliably access calendars, view client notes, confirm appointments, or process payments. For businesses that depend on scheduling software to operate throughout the day, being completely locked out puts your front desk and client experience in the dark.

As a multi-location salon business, outages like this don’t just create a minor inconvenience, it can completely derail operations across multiple teams and locations for an entire day. When your business relies on your software to access schedules, client information, and payments, there needs to be a dependable backup or offline mode in place.

Support has also been frustrating vague responses, inconsistent information, and very little accountability when trying to resolve issues.

We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, this experience has felt misleading, restrictive, and incredibly disappointing.

Stay away from vergaro

I usually do not leave negative reviews, but after working with Vagaro for three years, I feel I need to share my experience.

Over the past year, things have become extremely frustrating, especially when it comes to payments. Several times, my payments were placed on hold without any clear explanation. I had to call customer service repeatedly, and unfortunately, the support was not helpful. Each person gave me a different answer, and after waiting days, my deposits were still short by thousands of dollars.

I signed up for instant pay to avoid delays, but even then my account was placed on hold again, and I could not access my funds. When I called to get answers, I was placed on hold for hours, transferred around, disconnected, and still never received a clear explanation. One representative, Jonathan, was extremely rude and threatened to hang up on me while I was simply trying to understand where my missing money was.

The biggest issue is the chargeback system. When clients dispute charges, Vagaro does not seem to properly investigate anything. Even when I provide strong evidence such as signed consent forms, driver’s licenses, appointment history, and video camera footage from my clinic, they still automatically give the money back to the customer. It feels like business owners are guilty no matter how much proof is submitted.

What makes it worse is that they do not properly notify you during the process. You constantly have to monitor your phone, reports, and account yourself just to find out a chargeback was completed and money was removed from your account. No one reaches out to explain anything, and there is no real support for small businesses.

I have personally lost over $10,000 in chargebacks despite having clear evidence proving services were performed. At times, it honestly feels like some customers know how easy it is to manipulate the system by receiving services and then filing chargebacks afterward.

As a small business owner, this is devastating. Vagaro may seem affordable for booking services, but I would strongly recommend staying away from their payment processing system. Between held funds, missing payments, poor customer support, and chargeback handling that heavily favors customers without proper investigation, this platform has caused major financial stress for my business.

Small business owners deserve protection too.

Every seemed like it was going well until they disappeared. Had to do two demos for some reason but seemed promising so went along with it. We were ready to sign up and then they stopped responding to our emails and didn’t follow up. Very disappointing but perhaps a good omen as that lack of service or follow up would most certainly show up when we were committed

I’ve been with Vagaro for years and the level of support with their merchant services is disgusting. We recently had a situation where a lot of our clients were double charged. This was a situation that did not show itself during checkout. It actually said payments were not going through and the amount of headaches I’ve had dealing with their customer service team is incredible. Days went by without responses or even a touch of urgency to get this corrected.. We are now in the process of switching our processing provider. Good luck.

I rarely leave negative reviews, but my recent experience with Vagaro Merchant Services has been extremely disappointing and unnecessarily stressful.

What should have been a simple verification and payment holding process turned into days of frustration, multiple emails, and hours on the phone with at least three different representatives , yet the issue still remains unresolved.

As a small business owner, having funds placed on hold without clear communication or efficient resolution creates unnecessary financial and operational stress. Every time I contacted support, I received Honestly, this experience has pushed me to strongly consider moving to GlossGenius or another platform with more transparent and responsive merchant support.

Practical, easy, and functional

This service was downloaded for a free trial. When I tried to cancel, it did not go through properly and billing was still attempted. Thankfully, it triggered an alert and was not processed.

I contacted support to make sure they would not attempt to bill me again and to close my account.

I spoke with Obi, who had one of the worst attitudes I’ve experienced in customer service. He confirmed that if I ever used Vagaro again, they would attempt to charge me for a service I have not used.

I explained clearly that I have no intention of using the service now, but if I ever considered it in the future, I should not be billed for something I never used. He refused to understand or help.

When I asked for a supervisor, he said he would “put me back in the queue.”

Unacceptable.

They created a billing issue, failed to resolve it, and then handled it with complete indifference.

I would not use this service again.

Beautiful site. Happy to switch over from Scedulicity years ago.

Very disappointing experience with Vagaro Pro. I was told my account would be closed after leaving a salon that required their system, yet I continued to be charged monthly for over a year with zero usage.

There was no outreach or accountability on their end despite clear inactivity. When I contacted support with documentation, they refused a full refund and hid behind a non-refundable policy.

Charging customers for unused services without proper oversight or resolution is unacceptable. I would strongly advise others to monitor their billing closely when using this platform.

Messed up my employees W2s and they're too incompetent to fix them.

Vagaro is helping managing my business i highly recommend it.

Advertised 30 days money back and I not understanding very confusing and time consuming to setup so I request to cancel by email. The company hidden intentional make it harder to cancel within 30 days and refuse to refund.

The airbrush tan salon I go to uses Vagaro. I recently visited there and my credit cards (2 cards) were declined multiple times. I paid for my services cash and then called my bank to see what was going on with my cards. The bank informed me nothing was wrong with my cards and all of the charges went through. Five charges at $17 each totaling $85. The airbrush salon owner says this is a Vagaro issue and it has taken a month and I still have not re-couped all of those fraudulent charges. They refunded me all but $5. They entered one credit incorrectly. I don't care if it's 1 cent or $100 - I DESERVE MY MONEY BACK, every penny of it! The airbrush owner has provided transcripts of all the follow up with Vagaro and the amount of typos and inconsistencies is truly concerning. I DO NOT TRUST VAGARO with my credit card info any longer and will be looking for salons that DO NOT USE VAGARO.

As a business owner with over 20 years of experience, I had high expectations when transitioning my booking system to Vagaro following their acquisition of Schedulicity in May 2025. Having relied on Schedulicity for five years with great success, I was encouraged by the Schedulicity team to make the switch, as Vagaro was presented as a superior platform.

Unfortunately, the transition has not met those expectations. Several core features that are essential to daily operations have not functioned as needed, and despite multiple contacts with customer support, the recurring response has been that issues are logged as "feature requests" rather than resolved in a timely manner. Of the concerns raised, only one, the inability to customize therapy colors, was addressed, and that took approximately two weeks to resolve during a major theme update. The remaining issues are still outstanding.

I want to acknowledge that the customer support team is courteous and genuinely tries to help. However, responsiveness at the front-end level does not compensate for the lack of meaningful progress on the technical and development side.

I hope Vagaro takes this feedback seriously and prioritizes resolving these functional gaps, as the platform has potential, it simply needs to deliver on its core promises for businesses that depend on it daily.

Horrible experience. Deceptive practices. You cancel during the intro period and they continue charging you for months and you have to track them down. They refer you to different people. It’s a nightmare. I had to get my credit card company involved. Read the fine print and stay away . There are better more reputable apps out there.

Running my business through the Vagaro app has become incredibly frustrating. For the past three weeks, every single time I try to check out a client, a massive popup or overlay appears and takes over the screen. It blocks a large portion of the interface and prevents me from completing the transaction. When a client is standing there ready to pay, the last thing a business owner should have to deal with is software that won’t allow a simple checkout to go through.

What makes the situation even worse is the way support handles it. Instead of acknowledging the problem, the assumption is immediately that the user must be doing something wrong. I’ve been asked repeatedly to record videos, send screenshots, and spend hours documenting the same issue. After all of that back and forth, the response is usually that I’ll have to wait for the next Apple update, which could take weeks.

When the update finally arrives, the problem disappears briefly, but it never lasts. Within a short period of time the exact same intrusive popup returns and the whole cycle begins again. It feels like a temporary patch rather than a real solution.

This isn’t a minor inconvenience. It directly interferes with the checkout process and disrupts serving clients. For a platform that’s supposed to manage scheduling and payments, that’s a major failure.

What’s especially frustrating is that the app seems to have no problem pushing promotional popups and upsells, while the basic functionality struggles to work reliably. I’ve been a Vagaro customer for over two years and spend well over $10,000 a year on subscriptions and fees. At that price point, I expect software that functions properly. I’m paying full price for a system that should be operating at 100% efficiency, not dealing with subpar performance and interruptions during basic transactions.

A business management platform should make running a business easier, not create constant obstacles during client payments. Unfortunately, that has not been my experience.

Because of these ongoing issues, I would not recommend Vagaro to anyone looking for a dependable platform to run their business. In my experience, Square has been a far more reliable POS system and a better option for businesses that need software they can actually depend on. A scheduling and payment system should be stable and reliable, especially when clients are standing in front of you ready to pay.

Vagaro? Bro, this is peak comedy. Their app is like a bad prank that never ends—every checkout turns into a popup apocalypse. Screen blocked, client staring, money not moving. Just vibes of "nah, we're selling you crap instead of letting you work."

Support crew? Absolute legends at dodging. "It's you, not us." Then they hit you with video homework, screenshot marathons, days of your life gone. Finally: "Wait two weeks for Apple to save our butts." Fixes for a hot minute, then same clown show repeats. Infinite loop of fail.

Dropped 10k+ a year on this circus—subs, fees, blood, sweat—and I'm debugging their junk more than building my empire. Who has time to babysit buggy trash? Not busy people winning.

They'd rather spam promo garbage than fix basics. Greed dialed to 11. Can't even cough up a $150 credit for their own screw-up. 😂 Zero accountability.

Those perfect reviews? Smells like "pretty please 5 stars" farm. Real users? Ghosting left and right. Loyal clients don't stick around for this level of amateur hour.

The top dogs probably chilling in meetings, clueless their supervisors are letting the whole ship sink. Or maybe they just don't care. Either way, business owners are getting wrecked while execs tweet about "innovation" or whatever.

The crew asleep at the wheel:

- Fred Helou (Founder & CEO) – probably too busy podcasting to notice the app's on fire
- Nishant Dave (President) – title sounds important, reality check pending
- Kerry Melchior (COO) – operations? More like operation: ignore complaints
- Armita Rostamian (CFO) – counting money, not fixing the product bleeding it
- Eric Lee (CIO) – info officer? Info on why your app still broken? Crickets
- Charity Hudnall (CMO) – marketing the dream while reality crashes
- Philippe Chutczer (CDO) – data guy? Data shows customers rage-quitting
- Satish Dasam (VP of Engineering) – engineering a masterclass in how not to build software
- Nitin Gupta (CRO) – revenue officer? Revenue from frustrated owners leaving? Solid plan

Wake up, fellas. Your product is trolling your own customers harder than I troll competitors. Fix it or fade into irrelevance. Your move. 🚀

Horrible customer service if any. Square is way better booking and cc processing site